We purchased quartz countertops from IKEA and they contract with McDermott as the fabricators and…read moreinstallers. This review is based on my interactions with McDermott only. Once our order was placed through IKEA, McDermott called a day or so later to setup the laser measure appointment. I missed the first call and got a voicemail. I promptly called back but I didn't hear the caller leave a name. So after calling several times I was finally able to connect with a project manager to schedule the time. They are very thorough explaining everything and provide a follow-up email to cover the details of the call. Two days prior to the measure they send a reminder email with all the details and 30 minutes prior to their arrival day of they call you. The person arrived and the measurements went as noted in the call/email. It didn't take very long and I was asked questions pertaining to the tops, plumbing, cabinets, etc. A template is created with all the information pertaining to the job. After the measurements and template are signed off on, it goes back to IKEA to adjust any pricing based on the accurate measurements. This part of the process was slightly frustrating but that would be in a separate review of IKEA. McDermott called again to schedule the installation of the countertops. Communication was a little easier this time with the name of the scheduler and a prompt same day return phone call. I was surprised how quickly they were able to come install the tops. Same mentioned previously they followed up with an email and information on what to expect for installation. Before the installation date I did have to call to confirm if we were responsible to level the cabinets once our old countertop was removed. We did the demo ourselves and they did inform me we were responsible for leveling. If they did it the project manager explained it could be expensive. Luckily we were able to handle that. The day of installation I received a call 15 minutes prior to their arrival. Upon the installers arrival they managed to back down our driveway and run into a tree, breaking a branch...not a great start. But the two guys came in and started on the work right away. They explained the process and took care of a couple things on the cabinet tops so the installation would go more smoothly. After everything was finished and sealed they went over care and maintenance of our tops. The whole process took about an hour and a half. Overall we are very pleased with the countertops! The timeframe from purchase to installation was relatively quick, a total of 7 weeks. Communication could have been slightly better in beginning and I wish the installers didn't break our tree but we got our new tops.

Absolutely horrible experience with McDermott.Wanted square edges when guy came out to do…read moremeasurements I specifically said square. I have radius corner absolutely terrible..They claim it's standard for changes in direction. White quartz countertops with silicone all over them.Tried charging me for custom when nothing was custom.Do not use McDermott horrible customer service and experience.Do not work with Whitney terrible customer service.