Shitty experience. Rude employee accused my sister and I of stealing something and persisted. He was rude, annoying and clearly stupid to assume we were stealing an item that does not appeal to our demographic. You're lucky I still bought the clothes I came for instead of leaving. A personal fuck you dude. you got my sister all nervous and worked up she's in high school you jackass. Next time have a lil more proof than just your word and stupid ass deer in the headlight eyes before you accuse customers of stealing. read more

Came here to shop with my son on his 13th birthday on Monday. The staff was super friendly and courteous and made shopping enjoyable. Will definitely be back. read more

I took my 10 yr old skate board shopping. We were immediately greeted and the young lady who helped us was very friendly and engaging with my son. She was very informative and helped my son find the perfect skate board. Customer service is everything! read more

Just came here today and the experience was rotten. I shopped at the Concord zumiez location two days ago and what a huge difference in customer service! The employees at this location were not attentive to us and didn't even ask if we need help with anything. The cashier was such a snob! I didn't feel welcomed shopping at this place. Sorry, but I don't think I'd be shopping at this location again. They need to step there customer service up or re-train their employees. read more

I had an amazing interaction with Sully in store, they were super helpful and sparked very kind conversation. We couldnt find my size in store so they helped me to order it online! When there was a problem with that order a week later he again was super kind and helped me to resolve the issue. Thank you for all your help read more

DON'T buy here if you plan on returning the item. Their refund policy sucks. Basically, they won't refund your money to your credit card if you don't have your card on you. (So if your card got replaced, stolen, expired, lost, etc THEY CANT REALLY HELP!). Ironically enough they explained to me that they USE TO refund your money into your credit card, but their policy changed as people had to wait a few days to receive that money into their account. (I'd rather happily wait those days than to be stuck with store credit). Matter of fact, they didn't even want to give me give me cash back. ...great. I'm stuck with a store credit card. read more

I have been shopping here at the Solano mall location for the past two - three years now, and i would have to say that this is one of the best stores in the mall. Every time i go to the mall, this is my first stop. I'm greeted as soon as i walk in, and the employees bring an attitude to the store that makes you want to look around. there's a guy that i always see working there (the only thing i recognize is that he wears glasses) but t think he's one of the most helpful people there. Overall, i think that shopping here will be one of the best retail experiences you'll have. Im a loyal shopper there and as far as I know, I always will be. read more

I had the worst customer experience possible I will not be coming back to this zumiez location anytime soon. The manager was very disrespectful today 05/15/2017 I went in because I had promised my brother a t shirt for getting good grades and the rude manager was just following us around and she asked if she could hold our items for us in a weird tone. I was also going to buy some adidas socks and I set them down infront of her and then asked her if I could try on a shirt so she walks me to the dressing room and was like can you give me the socks or where did you leave them in that moment I tied all the pieces together and she thought that we were going to steal something which we weren't I had my debit card and cash on the back of my phone she just made me and my brother very uncomfortable I don't know why they would make an awkward, rude person such as herself the store manager. read more

Hmmm? Tried calling them for several times, and they keep on disconnecting the line. I just need to follow up something from them since its been a while since I made the contact to them. If managers can see this post, think, you're losing your customers. read more

I shop here for my son and let me just say I am always impressed with the workers. Most of the stores in the mall have teens working in the stores and my experience is that most of them have no people or costumer service skills and even seem snobby and un-welcoming. This is not the case at Zumiez. The workers here have to be some of the nicest and most helpful. I am always greeted immediately when I enter the shop and they are more than eager to help or answer any questions. I get my sons skateboards here as well as clothing items from time to time. They have a great price for complete board set-ups. read more

Nuff said got vans got Nikes got fly *@#! got my love ones fitted to the Max here. Love the urban look to the skateboard apparel got my boy some eazy e socks here read more

Your cashiers should be more aware of what they're doing. One idiot left the sensor on a pair of shoes my son purchased today. Too excited the made a sale. Train your monkeys better. Stop hiring these untrainable losers. People spend good money on items we at least expect competency read more

My husband needed new shoes, and I generally like Vans, and so he kind of just followed me into zumiez. The manager is awesome. My tired-grumpy husband was kind of short with the guy, yet he remained patient and helpful. He made good recommendations, and was generally cool to interact with. I don't go in often, but today reminded me why I go back as needed. read more

Well I tried contacting Zumiez customer service twice. Was told by recipitionist that someone would get back to me. Its been a month and no call backs so I guess Zumiez doesnt think its that big of a deal. Heres what happened. I went to the Fairfield mall with my 7 year old son to get some shoes. Inside Zumiez they were blasting very vulgar music. With lyrics like F**k you nig*a and the F word used repeatably. I left the store cause I didnt want my son hearing this garbage. read more