HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE. They ask for WAY TO MUCH private information. I provided so much including diagnosis then they ask for a second diagnosis. I provided hospital receipts, doctors notes, hotel receipts. Medical testing. UGH. I felt violated. They try and get you to give up. But that would never work with me. I was persistent! I even saved them 1/2 of my villa invoice because the owners decided not to charge me in full. Saved Zurich $2,500!!! They didn't care. Took me 3 1/2 Months to finally have them agree to pay me!DO NOT USE THIS COMPANY!!!!! read more

Zurich Travel Insurance was a waste of money in my experience. We had a documented delay that forced a last minute change and caused a financial loss. I provided all the documentation I had, and the claim was still denied. The whole point of travel insurance is to cover unexpected problems, but when that happened, Zurich did not come through. The process felt rigid, dismissive, and designed to avoid paying legitimate claims. I would not buy this coverage again. read more

Go with another company that actually cover unforeseen circumstances. No point in purchasing travel insurance when they deny a claim asking for a nonrefundable accommodation deposit to be reimbursed due to not being able to make it to the accommodation because our rental vehicle was stuck in the middle of nowhere. read more

I wish I read the reviews prior to purchasing. We went on a trip to Chili last March. I had had a head injury three months prior with no physical effects. The 16-hour plane trip, air pressure and altitude resulted in a subdural hematoma, requiring emergency surgury on my return. I was sick in bed most of the trip and had balance issues, nausea and headaches. I have requested the insurer to cover my travel costs, plane ticket and hotel costs of $100.00 per day. I have provided a doctors confirmation letter to Zurich. I am getting the run around on documentation, which they should have when I purchased the plan. If resolved I will change my review, however I am not hopeful. read more

This company is a fraud! You are wasting your money if you buy there insurance... they will deny your claim no matter what the reason is! Beware! Choose a different company read more

Will never use them again. You have to have a doctor exam if you are sick and cannot take your trip. We had a traveler who contracted COVID, but did not see a physician, just took the home test that was from the government. So now they are out $800 because of the below stipulation. We will reimburse the Insured this Pre-Departure Trip Cancellation Benefit, only if the Sickness, or Covered Injury, or death, or Other Covered Event occurs before departure of the lnsured's Covered Trip and commences while the lnsured's coverage is in effect under this Policy. Any Sickness or Covered Injury must: (i) require the examination or treatment by a Physician and (ii) in the written opinion of the treating Physician, be so disabling as to prevent the lnsured from taking his/her Covered Trip; or in the case of the Insured's non-traveling Family Member, be life threatening, or so severe as to require the Insured's care. read more

Zurich is currently Costco Travel's trip insurer and I was very pleased with my one and only experience with them. We don't always use Costco Travel (but I still highly recommend them if they have an itinerary that you like) but we do always buy trip insurance. There are other trip insurers, and Zurich's rate of 5% of trip cost is fairly typical, but I will always try to use them in the future if possible as they were very prompt and satisfactory on the processing of our trip delay claim. Due to Hurricane Idalia, our 9 day cruise trip was abruptly delayed by a day and our itinerary changed to an 8 day cruise. We had to quickly book a night's hotel in NYC as well as incur ride-share costs and extra paid meal costs. We also lost the value of a pre-paid transfer from airport to ship. I turned in all of these receipts and within a week, Zurich satisfactorily and without any fuss processed the total $555 claim. Thank you Zurich and you have found a new loyal customer! read more

They take 3 months to reply. To the day! If you have an injury they have a plan. WE DON'T PAY. If you have any kind injury or condition making you physically, unable to travel. WE DON'T PAY. PLAN ON IT! - WE DON'T PAY! And we don't even care.... We only take NO STARS WE DON'T CARE. WE STILL DON'T read more

I only bought this because some "review site" showed 4.5/5 ratings--what a joke. When I filed a claim, they rejected it saying the airline didn't specify "engine failure" or "flat tire" but instead wrote "operational issues." Seriously? Airlines never spell out reasons like engine failure--they always use vague terms like "operational issues" or "unforeseen circumstances." Everyone knows this, including the insurer. Using that as a reason to deny a claim is not just silly, it's pathetic. Their entire process feels like a loophole factory designed to dodge payouts. Save yourself the frustration and stay far away. Here is my claim#UZ58821-1 to prove my concern is legitimate read more

Do not buy! This travel insurance is a scam. I just have a hotel night stay reimbursement due to a trip delay. You would think I was trying to get rich vs reimbursed from a valid claim. My claim has been pending for over 2 months. All noted and repeatedly requested documentation has been provided. I don't know if they are just attempting to wait me out in hopes I give up on the claim or they are attempting to deny/partial pay it. Regardless, there is no reason for a claim review to take this long with status updates only initiated by me. read more

I got a letter and has a check which I am confused. So I call to see what's it is all about. the Life department is awesome cause I CAN UNDERSTAND THEM. But they couldn't help me. They gave me a number to call. So I called this other number and the lady was so rushed and next thing I knew, a person with a thick accent ( I couldn't understand at all) was one and it was prerecorded to select a number which I DODNT UNDERSTAND. I'm hung up and called again. I got that lady that can't take time at all and told me that is all they have. smh- asked for anyone to speak clear English and she rush led to say that's the only connection. so here's the issue; a check came to me with dealer no., contract no., contract holder, check type, check number and no other explanation at all. you would think anyone could help but apparently not. wouldn't they like to know if this was a scam or such????? Todays world, seems no one has time nor cares about anything. I'm truly wouldn't do business with this company. They need ppl that can clearly speak the language or have a person message back and forth so one can actually understand. like is this so hard to do????????? now it's like what is this check for and why didnt I get a letter before this explaining anything. The ppls skills of 18003822150 truly needs attention too!!!!!!! read more

horrific travel insurance, takes 60+ days just to get a refund and then when refund check comes, its the WRONG AMOUNT!! I cannot believe Costco would even vouch for such a disgusting company! Never working with them ever!!! TOtal waste of money to buy insurance with them read more

HORRIBLE COMPANY!! Stay far away from this group as they try anything and everything to deny your travel claim even when you are in the right with valid receipts. They still try to get away without reimbursing you and take months and months to reply to your emails. You can't even get hold of a supervisor when you call them as they forward your call and the voicemail doesn't accept any voicemails. I wish I would have read the reviews prior to doing business with them. read more

I am writing this review to express my dissatisfaction with the handling of my workers' compensation claim. From the very beginning, my assigned claim representative, Louis Falbo, demostrated a lack of professionalism, reponsivesness, and concern. He was largely unresponsive. Our 1st phone call was unexpectedly disconnected, and despite after calling him back immediately, I did not hear from Louis again for almost 3 weeks. I had to excalate my concerns twice before finally receiving a return call. When we did have the phone interview(3 week later after submitting the request) it was rushed and lacked any real engagement. It was clear he did not want to handle my claim properly, Louise stated on that Monday that he would have a decision made by that upcoming Friday. Of course, he did not. Almost 2 weeks later is when I received his call after requesting another escaltion call to speak to his manager(this seems to be his pattern). When Louise finally decided to get off of his throne he called. His town was unprofessional and dismissive. When asked for futher information about my claim decision he refused to provide any additional information and/or a follow up email. This experience was extremely discouraging. People seeking workers' comp are already under enough stress. To be met with indifference, lack of communication, and hostility only makes the process worse. I strongly encourage any in the need of assistance to work with someone other than Louis Falbo. You will not receive the guidance, timely responses, and next steps. read more

WORST company ever. I was talked Into buyin an extended warranty when I bought my car. paid for it for 5 yrs, never needed it until recently. the one time I needed it they found any and every posisble reason to deny my claim despite it being a covered service. I forgot I had this policy so they said to just submit the documents after and as long as it was a certified dealer who accpets Zurich claims they will reimburse. it was a certified Toyota dealer but they still denied it due to not being the same dealer I bought the car from and submitted after the work was done, despite I explained why it was and they said just submit the paperwork. they also denied the claim for the actual repair because the first dealer claim a rock caused it. due to being screwed by that place I had a second certified mechanic do a second opinion and perform the actual work and they said there is NO way a rock caused it. but they won't accept the claim because of the first dealership. they will do ANYTHING they can to deny a claim despite it being a covered service. complete waste of time and money. do not purchase any policy through them! read more

Their claim processing is designed to be intentionally slow, cumbersome, bureaucratic and painful. They do not accept their payment responsibility and work hard to hold your money. Their customer service people are polite but toothless read more

Absolutely horrible company!!! It's an absolute scam! They approved my medical claim after 2 months, once they did approve it, they sent me a check with the wrong spelling of my name, and it took another month for them to respond to my email and phone calls about the incorrect check. To this day, I have not received a check with my correct name on it to be reimbursed! Every time I call they make an excuse about how it's been a holiday and they've been closed and to give it another week to hear back from them. Absolutely disappointing and ridiculous. Pay a little more money and go with a more credible insurance company! Not worth it at all!!! read more

This insurance company has the worst representatives. Kelly Tweedy was the person working on my claim. Every-time I asked her a question she would huff and puff on the phone or give me a spill about how I "must've had a hard time with other insurance companies". At the beginning I thought maybe I was tripping. Side note: This is the only bad experience I had with an insurance company! Honestly I just ask questions because I want to have knowledge on things. Kelly asked me if I wanted to take my car in the first week. I did not. I ended up getting sick and was not active. When she got back from PTO on the 31st of July; Kelly told me she would go over bodily injuries with me. I waited for her to call. So I ended up contacting her possibly on the 5th of august. When I called her I took a day off work to head to the body shop and hospital to get my bill. This is an idea of what I thought I needed. I called Kelly to inform her I had these things. I was parking. By the time I got out the car and into the establishment Kelly had spit out a settlement number to me. I was unprepared because I had just sent the doctors bill. I said no because after the accident I spent two days resting. I didn't have the chance to say this but when I did all hell broke loose. Kelly immediately began to be rude saying she couldn't talk to me no more until I showed proof I didn't go into work. I said ok. The next day I sent the documents she asked for at 7:57 am while I was near my HR Department. By 2:30 I called to see if those documents were acceptable. She started telling me she was busy with people's dispositions who "had representation" her words exactly. So I said ok. Got off the phone and thought about it. So I emailed her stating I felt less than important. She sent back a 4 paragraph message going off trying to prove a point. Which means you have time to say "yes these are acceptable". I responded short at first then I noticed the manager was on that thread so I sent another email to reply ALL. Just saying I didn't know where to go from these hostile convos. I was literally at enterprise shaking because at this point Kelly's email was making me uneasy with the process. I get the car and they put no insurance on it. I'm not at fault. So I call Kelly the next morning to ask her if I can get insurance on the rental. She picks up the phone "yes Angel" I explained my reasoning for calling. She said so you don't have insurance. I do. Just would rather not deal with them. But I tried to tell her not the insurance that covers this. She ask me again. I said "Kelly I would not be calling if I didn't need it" she goes off on me again "oh you're so disrespectful and rude" self reflecting. I was at my desk at work trying to whisper saying "what am I doing to you, why you treating me like this" she yells "I'm hanging up on you" she hangs up and now I'm heated. So I email "now I'm disrespectful f u" That's not me but I felt bullied. I finally get a call from the manager LORI and she gets on the phone "You better not disrespect me!" Now I see where Kelly gets it from. I respond "why would I do that you haven't been rude to me" I explain what happened then Lori says she will put the insurance on the rental. I say thank you. She started to agitate the Kelly situation again before we get off the phone saying "don't contact Kelly" I told her my pleasure and she proceeded to continue! I literally yelled at my job LET IT GO. I get the bodily injury paper notarized later that day. I sent it to Lori. Lori responds we will send you payment options. 4 hours later I get the email and they intentionally send a check to God knows what address because I have two. Now I'm emailing like "why would you do that"? I really don't want to speak to neither of them anymore and I feel that was intentional. But God sees all. You never know what type of love God has for people. You can't do his people wring just for laughs and self gratification. I have so much going on in my life this accident was a lot but to deal with disrespect and a lack of communication is disappointing. read more

HORRIBLE HORRIBLE HORRIBLE...... I have bumper to bumper coverage and they don't want to pay for the labor fees and want me to pay..... which is covered u see my warranty. plus my deductible. Incredible. read more

Why oh why did Hyatt Vac Club partner with Zurich. I've dealt with Travelguard. Very positive always. Even when denying a claim. Quick, thorough, and thoughtful explanations. We bought this policy from Hyatt, written by and administered thru Zurich. Had a claim for travel delay. Took them 2 weeks to acknowledge the claim, 7 to respond. Their response: "we sent this to Hyatt and they said there is no justification for claim. Therefore, we have closed the claim and please contact Hyatt if you have any questions." No explanation, no appeal process, no contact number, no person. What a crock. I will NEVER purchase another policy for any insurance from Zurich. Period. If you do, have your head examined. This is a dissappointing smear on the Hyatt name. read more

If you are a company looking for insurance coverage for your workman's compensation avoid this company like the plague. They are the most crooked and shady of them all. I had a no fault accident in a company vehicle and Zurich NA was the insurance my company used. The employees there are unresponsive and after some months paid my medical bills just to refute them and receive refunds from the hospital that months later came to me for payment. If you are an employee of a company that uses Zurich NA, sue them. It is the only way you will get the coverage that by law you are expected to receive when just doing your job. read more

I purchased a Zurich vehicle service contract during the process of purchasing a 2015 Mercedes-Benz GL63 AMG from then-Motor Werks Mercedes-Benz of Hoffman Estates in November 2019. This was a low mileage vehicle, and the longest contract they offered was three years, 60k miles. That meant that I had about 22k miles and 3 years of warranty on this pricey vehicle. That being said, I was pleased to simply find coverage for an AMG, as finding coverage was exceptionally difficult. My GL63 proved very reliable until just a few weeks ago when the car misfired, almost a year into ownership. A trip to the mechanic revealed a much bigger issue, going beyond the bad ignition coil diagnosis my own code reader had given me. Zurich ended up paying out more than $4,000 to get my car back in working order. My independent mechanic had an excellent experience working with Zurich to get the repairs done. Everything was approved promptly, and I made two phone calls to Zurich myself to get updates. While my contract did cost me more than they paid out, I have gotten fantastic peace of mind from having the warranty. I have more than two years left on the contract, and I trust that if there are any future problems, Zurich will be there for me. read more

I have had next to no communication with this seemingly incompetent insurance company since one of their clients caused an accident over 6 weeks ago. After calling and sending emails numerous times to the claims adjuster assigned to my claim and getting no response for a month and a half, I called customer service to complain to them (like it would do any good anyway). Later that afternoon I was contacted by the adjuster who had nothing but excuses and still did not work towards handling the accident claim that she admitted was her clients fault. I have not heard back since and it has been 2 weeks. I am filing a complaint with my state Insurance Department and am going to hand the case over to an attorney. It is absolutely terrible that it has come to this. I just want to get my vehicle fixed and am being held hostage. read more

They are scamming people, one company with same insurance policy reimbursed my travel delay and medical but this company scamming people, I have complained to Federal Agencies about their malpractices, according to policy if flight was canceled I should get amount as mentioned in policy and also luggage delay, they asked me if there is luggage delay, where did you get clothes at 12 midnight in Greece? provide receipts, provide restaurants if you missed your baggage where did you get clothes, this company is horrible, I will provide details to all Federal Agencies. they do not reply emails quickly, and without checking they will be telling you that we did not receive your documents I have legitimate receipts, one person said on phone that we did not receive your documents and other person saying that we received your documents, and they keep sending pre-generated emails without looking anything, Turkish Airlines have same issues. Stay away from this company read more

Do not buy trip/travel insurance from Zurich, they will not pay what is owed to you, even after months of trying to contact them.

Very slow to process claims. Constantly dragging their feet to pay out on claims. I would highly recommend seeking insurance somewhere else read more

As a person that was hit by a vehicle insured by Zurich, you are screwed. My son was hit by a vehicle insured by Zurich in December, the vehicle ran a red light, while on cell phone. It is now April, this has cost my son thousands of dollars, a total loss on his first new car he bought. ZERO sense of urgency from this company. Completely unprofessional staff in all departments. Will NEVER carry any insurance if Zurich's name is attached to it, and Zurich better hope I'm never hit again by one of their insured. Just wanted the car fixed or paid off, this company is incapable of handling the simplest loss. read more

The worst excuse for an insurance company. I will update after, should this claim ever settle, their game is to prolong and offer 1/4 of what you have proof of being owed. read more

If I could give this company a negative score I would. Their employee Jayson is a lair and is not helpful. I had to find the information on a company that fit van personal vehicle. Jayson told me that he could not find anything on the company and that Zurich would not cover my vehicle, after I find all the information and fighting with him they finally did listen. Also they will not pay for my husbands loss wages. PLEASE DO NOT EVER USE THIS COMPANY, THEY DO NOT ANSWER CALLS OR EVEN RETURN EMAILS IN A TIMELY MANNER. THIS IS THE WORST COMPANY EVER. DO NOT WASTE YOUR MONEY read more

4 1/2 years of dealing with this company, here is my experience. Horrible company to deal with if you are the one that was injured!!!!!! DENY DENY DENY!!!!!!!!!!!!!!!!!!! They could care less if you are ever whole again. Claims adjusters never answer the phone, rarely ever return call (im being generous with rarely), deny the med's that you do best with, deny proper medical treatment to actually FIX you so you can be productive tax paying citizen again, and deny paying for what your major life altering injuries are really worth. Whatever they do finally authorize after your appeals, is never in a timely fashion. If you think the Feds treat our veterans bad, Zurich will make them look like saints! 95% of my medical treatment is now being paid by the State because I officially qualify for poverty after Zurich was done with me. That is the only chance I have at ever going back to work, after my family's life has been turned upside down by this horrible company. Isn't it ironic, Zurich was paid by my employer for Work Comp Ins. and they gladly take the money and also, gladly refuse proper treatment and gladly let the State pick up the tab! What a business model! Love to hear the Mission Statement on a company like Zurich Must be some nice bonuses in that company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more