Mark was prompt, courteous, knowledgeable, and very skilled. He fixed our old dryer (which had several problems) and made it good as new, saving us the cost of having to buy a new machine. Also, he left our laundry room cleaner than it was when he arrived! I recommend this company, and this employee, without reservation. Very satisfied with this service experience! read more

Good fast service Tony was very nice and professional will definitely be calling them again in the future.

Unfortunately I have to leave this review for Zuta. I had a technician come out to diagnose a problem with a Kitchen Aid gas stove. The oven was not igniting correctly but the burners worked. I did a lot of research on-line and had an idea of what it might be. When the technician arrived the oven appeared to be working for him, which was not uncommon as the problem was sporatic. He did not try to diagnose anything further, he did remove the door, but did not inspect the ignitors which ultimately was what the problem was. He left and I called a different company who came out and found the problem very quickly. It was a bent ignitor that was the issue and caused the gas to not be close enough to the spark to consistently light the oven. Had this technician just removed the bottom part of the oven, he probably would have seen the issue. BTW, this is an issue that was documented on-line, I even found it myself after investigating my issue. My recommendation would be to make sure your technicians listen to the customer, I realize that sometimes it's difficult when you can't recreate the problem, but in this case, he didn't even try to diagnose it, which is not acceptable. The new company that I did hire found this problem immediately, by the way.... read more

Zuta is a very responsive company and also very capable. Their front office is well staffed to provide statues updates and follow ups.

Finally, I have found an appliance repair that I can trust.  Zuta is competent, efficient & cost effective.  Besides being nice people, personable & accommodating, I found them professional, trustworthy & reliable.  Alex is up on the latest with all appliances so there is minimum time between a diagnosis and the solution.  In addition to being a good problem solver, he is generous with his time & attention, especially in explaining things & offering suggestions on how to get the most out of your appliances & to prolong their service life.  Now if I have a problem with an appliance, I know who to call. read more

I have had a very positive experience with this company. Their technician, Tony, has been amazing - very professional, thorough, and knowledgeable. He knows what he's doing and has been one of the most polite people I have interacted with. Overall, it has been a wonderful experience, and I highly recommend them. read more

So far they have been super helpful with dealing with LG for a part we need, and they have responded quickly to every inquiry!

Great service, fair price, quick turnaround on a dryer repair. We'll call them again if we need them!

Zuta came out quickly to review non-spinning Speed Queen washer. Tony suggested it could be something stuck....and then Alex (owner) engaged with us to make sure experience was good. They both came out again and dismantled washer...discovered a random sock that was stuck, causing washer to not spin. Easy and low-cost fix. Highly recommend. read more

Communicative, on-time, thorough. They diagnosed and fixed one of my issues right away. The other required more work and a part. This was also communicated well. Would use again! read more

Zuta Appliance Repair - This burner would barely light before their visit and now it's on fire! Literally. - Appliances & Repair Near Me - Martinez, California

Professional service and the work was great. My family was very happy to be able to wash again.

Rizai helped fix my washer, it was a good service. He found the problem and was able to get it fixed quickly.

On time, professional and convenient. I will contact them again for future appliance repairs.

Zuta was the only appliance repair company that actually answered their phone. The others went to answering machines and didn't call me back even with their posted response time of 40 minutes. What business can survive if you have a posted response time. One company's soonest appointment was just over a week out. Zuta not only answered the phone but was very professional in scheduling my appointment 2 days out. I received a text from the repairman he was on his way, on time and as promised, in the first few minutes of the 2 hour time window. The repair was performed timely and the charge was very fair. If for some reason further related repairs are needed, the original labor charge would be applied. They built confidence into their repair service, and that is the reason I will use their services again. read more

You call, they answer the phone. Tell them the make and model. 2 hour window. Octavio texted before he arrived to give me a heads up. He was happy to service and replace parts on my old trusty whirlpool stacked unit. No push to buy new and did the job promptly and happily drained my machine even tho it could of waited until the parts got here a couple days later. The office called to confirm the second visit to replace the parts and Octavio arrived and did the job before I knew it I was asking all kinds of rando washer questions. Service so good I'm happy to refer Zuta and Octavio to friends and family. Octavio showed up with a proper face mask on also. Super A+ read more

Zuta Appliance Repair - Zuta's business card magnet. - Appliances & Repair Near Me - Martinez, California

Our 32 year old dacor range was down to 1 working burner. It's an odd size and we are a few years away from a kitchen remodel so we wanted to fix it instead of replacing. I contacted several different companies and was having a hard time finding someone who would work on it. So I ordered new ignitors to fix it myself and quickly ended up over my head. Eventually I found Zuta and they were willing to work on it. I dealt with the dispatcher Abby and the tech Alex who were great . Alex came out and quickly realized that I had the wrong parts. He ordered the correct parts which were here in a few days and spent hours fighting with a stuck but not easily replaced burner before finally getting it off, replacing the broken part and installing the ignitors I purchased as well, all for the labor price I was originally quoted. Everything is working great now. Highly recommended. read more

Otavio came over to troubleshoot and fix an issue with our Samsung dryer not powering up correctly. He quickly identified the issue (with the wiring harness), showed me the issue with pictures and on the appliance and was able to fix it on the spot. From start to finish I had a great experience with Zuta. Making the appointment was easy and Otavio texted when he was on his way, followed safety protocols, resolved our issue in a timely manner and was fairly priced. Thanks I would definitely recommend to anyone who needs appliance repair in the future. read more

I have a Bosch dishwasher and the code showed clogged drain. The technician came and agreed the drain was clogged and would need to be flushed. The estimate he gave me was $285. I looked suprised and he said he could give me a discount for $265. He came in with a small mini vac to unclog the drain. The procedure took less than 15 minutes. I questioned the charge and he said he could give me a discount for $245. After he left I noticed white dried soap on the floor by the dishwasher. I opened the cupboard under the sink to get a sponge and realized he had shoved the items out of his way to work and left them in a mess. I have used service repairmen for 40+ years. $245 for 14 minutes or work was excessive. And not bothering to clean up the job or leave the cabinet in the original order was very unprofessional. Consumer beware! read more

I do not like to post bad reviews, but I called and made an appointment to have a technician look at a problem with our range. No one came; no one called or texted. So I would obviously look elsewhere for service. read more

We had a great experience with Zuta Appliance! From scheduling the appointment to leaving us with a working oven - they were excellent and friendly. The technician texted before arrival (within the 2 hr window), and was able to diagnose the issue immediately. Our Thermador oven was back in working order within the hour. We're so grateful and would highly recommend Zuta! read more

Our oven broke, and I called Zuta for assistance, and a tech was at our house within an hour. He texted us a heads up when he was close. Otavio was extremely nice and friendly and professional and diagnosed our problem very quickly. He clearly explained what needed to be done, how much it would cost, and how long it would take. This has all been so easy considering how stressful it is to have a broken major appliance you rely on, so we are very grateful for this excellent experience. read more

Our washing machine stopped working and flashed an error message. Zuta was very responsive and set up an appointment very quickly. Otavio came out on time, and also looked at the dishwasher and dryer. He gave an honest assessment about what he could fix (dryer and dishwasher) and what would cost as much to fix as to buy new. (The washer). He then ordered the parts, and set up the appointment just after the weekend. He came and communicated when he was coming within their time window, and the fix was pretty straightforward. Otavio was friendly and clear throughout. He even helped clean up under the dryer! The office staff was very good too, very responsive to calls - always picked up and knew the job. Great experience, would definitely recommend or use again. read more

I called to make an appointment to repair my washing machine and the next day Santos did the repairs. Santos was very professional and he provided excellent service. read more

Our dryer stopped heating up so I called Zuta. Booked an appointment for 2 days later and Raphel showed up at the start of the 2-hour window. That was nice...no waiting around! He quickly located the problem and happened to have the right part with him. He had the dryer working in just a few minutes. He also confirmed what I believed...that the 15 year-old KitchenAid we bought used for $100 will probably keep doing its job for years to come. No bells and whistles..it gets hot and it spins and that's all we need it to do. Raphael was friendly and charming and I enjoyed our conversation. I would book Zuta again the next time an appliance goes on the fritz. And they always do! read more

Wow, who is this Otavio guy? That's what I said when I started reviewing the Zuta's site. Super nice guy, quick repairs to the Bosch fridge and out the door. The repair cost did not break the bank and Otavio was fantastic! Recommend them all day long.... read more