Mom's washing machine broke and she assumed that we would need to replace it with a new washer. They were super fast to respond and then fixed the washer super quick. They weee communicative and did a great job read more

Xavier was fantastic- professional, on time, helped us with a problem with our oven that several technicians from other local service providers couldn't fix. Would def recommend and will use FimEm again in the future. Thank you! read more

Fast service, fair pricing. Excellent communication as to problem and offers recommendations. Professional company.

I think the two highlights come down to prompt service and excellent communication. Prices were also very fair. Would use again, as well as recommend. read more

Amazing service! Nathan and Ian showed up on time, with a 15 minute call ahead. I called yesterday at 4 pm and was given an appt for the next morning. My GE washing machine stopped working and having read the trouble shooting tips knew it was beyond my abilities. They were polite, clean and knowledgeable, advising on each step of their diagnostic testing. It was a tough diagnostic but they narrowed it down to 2 possibilities, which they ended up not needing to use because they fixed it! They did say that while they got it to work, the problem might come back (pressure switch). But I appreciated they didn't try to upsell and said the $90 I paid today would be applied to the next visit in case their fix didn't do it. I love honest folks and these guys are it. It's their own business so no faceless owners. In fact, I chose them because of their website. Call them for any appliance repair. read more

My refrigerator was malfunctioning, and I was impressed with the reviews for FixEm Appliance Repair, so I called and was able to get a same day appointment. Nathan arrived on time with his trainee Ian and thoroughly inspected the involved parts while explaining the process to Ian. I found it very educational myself! After they diagnosed the problems and searching for parts online, I was given the choice to either spend the money to attempt a fix which might not work, or buy a new refrigerator. I decided to go for the fix first, as I like my refrigerator and don't really want a new one. I appreciated their efforts and Nathan's honesty about my choices. I'm so glad that I found this company, and I will definitely use them for any future appliance needs! read more

Very skilled technican took the time to diagnose and was innovative when the suggest fix didn't work.

They were amazing - we had someone else come who misdiagnosed the issue and was super non communicative, so I reached out to FixEm. Night and day difference - diagnosed the problem extremely quickly and explained everything that was going on. Highly recommend! read more

Great communication, friendly, professional and immediate appointments happened to be available!

So appreciated the honest review of the status of our refrigerator. Gabriel came out to the home where my elderly mom lives and told her that it would not be cost effective to try to fix it. While we were hoping not to have to replace it, it was well worth the cost of the visit to be sure before we purchased something new. Honesty and integrity are becoming so rare, so I wanted to give a shout out to Gabriel and this company. We will most certainly keep them in mind when the next appliance is problematic, read more

My refrigerator ice maker & water dispenser stopped working. Assuming it was a blocked water line, I called Fix'Em and received an immediate response and appointment date. The technician made the repair in a timely manner. The best part of this appointment was that he concluded with a detailed & easy procedure on how I can perform the fix myself in the future!! read more

On time and went to work immediately. Had the main problem figured out and resolved quickly, and was able to move to a secondary problem in short order. We discussed repair options, got an opinion on next steps, and provided me with an estimate right away. Xavier was friendly and professional, and took care of business. Thanks, FixEm! read more

They showed up on time, had the right tools, and knew what to do and how to do the repair. Professional. Will definitely use them again/

Nathan diagnosed the problem with my oven touch panel before he came out for the scheduled visit. He walked me though a reset process while on the phone for about 30 minutes. The oven now works perfectly and Nathan insisted that he would not take payment. FIxEm now has a customer for life! Thank you!!!!!!! read more

Excellent Service, Bryce was fantastic, diagnosed and fixed the problem almost immediately. He was very thoughtful in his approach, understanding what I had experienced with the oven and what I attempted in order to fix the problem. I will definitely use them if I have any issues in the future with my appliances! read more

José, the technician who came out for the estimate to fix my washer and returned for the repair, was very nice. Unfortunately, the estimate was $325 in labor for a job that took 20 minutes to complete. When I asked why it was so high, the response was they overestimated to cover for other jobs that might take longer and that estimates have nothing to do with the time required to complete the job. I would understand having a minimum or a service call fee because there are costs involved with the technician coming out, but that's not the case here. I will not use FixEm again or recommend them to anyone else. read more

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Definitely recommend FixEm - they've helped us with issues with our old 1980's dryer twice now (separate issues, a few years apart). Both times we were able to get an appointment fairly quickly, the technician was very friendly and knowledgeable, and was able to get the repair done right away. The price was very reasonable too. I would absolutely call them again for any appliance repairs! read more

Another service call was needed for our dryer... this time, the dryer was squeaking. Jose showed up for the repair. He diagnosed the issue and immediately fixed it. I really liked him... he reminded me of an OG repairman, someone who has been around and knowledgeable in his job.. He was friendly and professional. This is company is fast and efficient in responding to your call and needs. The quality service is top notch. They really care about your ensuring your satisfaction. I recommend this company if they service your area. **by the way to Zoey M** you shouldn't give this company one star because they don't service your area in Richmond / Point Richmond. I'm sure they have their reasons and you're in their city boundary. That's their right to determine where they will go.** read more

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Nathan is a professional. He came prepared with the parts we needed and with a big smile and a cheerful nature was done in record time. It was impressive. I could tell he knew what he was doing. He wasted no time, and left our fridge running and clean. He said it lso helped speed up the process by sending pics and part numbers of the problem. They are Highly recommended. read more

Recently hired FixEm for the third time and once again they were fantastic. First they fixed my oven. Then a few months ago they fixed my dryer and last week came and fixed a leak in my dishwasher. Special shout out to Bryce who handled both the dryer and dishwasher. They are on time, honest, reasonably priced and very patient with all my questions. If you have an issue with an appliance and don't want to get a new one - call FixEm!!! read more

Our Technician, Nathan, was fantastic. He basically rebuilt our 28 year old built in refrigerator. It took a lot of skill and experience to pull it off. Job well done! I would recommend FixEm for home appliance repair, especially if the need is complex. read more

FixEm diagnosed the problem with my Whirlpool washing machine (control panel), though it did take a few days before they could visit. A replacement panel arrived from Sacramento a week later and was installed. I don't much care for the cheap electronic components appliance manufacturers use in all their appliances these days, but that's not FixEm's responsibility. Everything good now. read more

Technician Gabriel came out and was super friendly and helpful. Great at communicating not only what the issue with my dishwasher was, but also how to prevent any future problems. Would 100% recommend. Thank you Gabriel and FixEm! read more

Gabriel arrived on time, and I was very impressed with his knowledge about my very old oven. Even though it was too old to get parts for repair, he took time to check the oven completely to see if there something he could fix to keep it going. His efforts and expertise were greatly appreciated. When I have an appliance problem in the future, I will go with Fixem again. Thank you! read more

I have used FixEm Repair twice, once for my LG dryer and most recently for LG refrigerator. Nathan was wonderful. His communication was amazing and I appreciated the email and text confirmation and reminders. He was knowledgeable and able to diagnose the issue quickly. He was honest and was able to fix the issue without me having to purchase a new ice maker. It is without hesitation that recommend FixEm Appliance Repair. read more

FixEm has always been professional, reliable and efficient for each of the three times they've helped me out. I will call on them again for technical help. read more

After searching for a Bertazzoni oven repair person for 8 months, I finally found Nate who had experience and knowledge about my oven. He was up front, honest, and came and fixed the latch on the door within the hour. He provided a 90 day warranty on labor, and restored my faith in honest service. I will use his services again. read more

Wow - FixEm Appliance Repair is awesome! I was having problems with my Bertazzoni range and called them on Thursday. I explained the 'history' behind the issue to Nathan, and I could tell he immediately knew how to solve it. Fast forward to the next day and Nathan arrives on time. He spends a few minutes assessing the situation and proceeds to fix the problem. One call, one appointment, one very knowledgeable repair technician. Done. I highly recommend FixEm appliance for your appliance repair needs. read more

These guys were a cut above. We had a job done to "fix" our Kitchenaide refrigerator form another appliance repair company. It didn't work after they were done (and $1500 later). So I called FixEm for a second opinion. Immediately I could tell the difference in their expertise. They were appalled at the botched job. Took video and picture and showed me that they ruined our refrigerator, burned it up, melted wires, mettle fittings and drain pan, just a mess. They could have tried to make a pretty penny trying to fix it for us given it was a $4k high-end refrigerator, but said it was out of commision and we should move on. Even gave us a detailed report to send to the previous company to try and get a refund on repairs made. So appreciated their integrity and expertise. Will use them in the future for sure! read more

Update to my previous review: While I wasn't happy with the original missed appointment, these guys went above and beyond to make it right. The next morning Moshe called me first thing and apologized for the error and asked if they could come by that same day to work on my washer. Within two hours Nathan arrived and fixed the problem same day. He was polite knowledgeable and professional. They also waived their inspection fee and gave me a discount on the labor. Mistakes happen, but I really respect when someone owns up to it and does what they can to fix it. They made me eat my words about the last review. Will definitely call them in the future. Original review: My wife made an appointment to have them fix our washer and they gave us a 3 hour window from 4-7:00 PM. Rearranged my schedule to make sure I was home by 4:00, and they told us they would call when the technician was on their way. At 6:59 got a call from their technician, apologizing that he'd lost track of time. I understand these things happen, but to not call earlier then 1 minute before your supposed to arrive shows a complete lack of respect for my time. Didn't offer to make it up in any way other than coming the next day at an even later window. Can't say it filled me with confidence he would have shown then. They could have at least offered a discount or waived service fee for my lost time. We won't be using them in the future. read more

We are very happy with the services received. Our repairperson, Bryce, was very professional, assessed and fixed the problem with our washer, was on time, and worked fast and efficiently. I'd definitely hire him again! read more

Amazing Service, very professional and adequate. FixEm were the first responders to my request on an old thermador oven that just had a small electrical issue. Appointment was made within 30 minutes, early morning 5 hours before the appointment I requested a phone call to make sure the technician calls before heading to my home. Amazingly Bryce the technician called moments later and we communicated very well and was informed how valuable the oven was as his service. When inspecting the oven he called because I wasn't there and went to a brief details about the problem and had an easy solution. 30 minutes later he was done and took payments over the phone. Just want to explain how organized and great service this company offer and I recommend them to anyone who needs this type of service. read more

From the moment I called, FixEm exceeded expectations. They scheduled an appointment quickly, communicated clearly, and showed up exactly when they said they would. The technician was incredibly knowledgeable about Thermador Ranges and took the time to properly diagnose the issue. Prices were reasonable, parts arrived quickly and our oven is now working perfectly. Professional, trustworthy, and highly skilled. I will definitely call them again if I need any appliance help. read more

Very reliable and quick response. Definitely our go to for alliance repair. Recommend them.

I have an issue with my old buili-in fridge and requested FixEm to diagnose/fix. They reached out immediately and walked me through the process and checked if parts are available. This helped me to save on service fee plus I found FixEm to provide fair and useful advice. I'll definitely work with them in the future! read more

I appreciated that someone actually answered the phone! Bryce, my technician, was excellent. He listened to the situation, then was able to completely solve the issue. We had another technician from another company that was not able to. Thanks so much, Bryce. Highly recommended. read more

Fantastic service, honest, and saved me a bundle to fix my refrigerator. The control panel blew out and charged me half of what another highly ranked Yelp biz would have! Will use again! read more

I chose FixEm to fix my fridge due to the good yelp reviews, however their service ended up being extremely expensive and after $300+ and two tech visits, my fridge is still not working. Techs don't carry common replacement parts and they don't stock them in a warehouse, so they have to order the part per project which means they charge you for labor ($250/hour -- wtf?!) for the next service call after the part is delivered. The tech also skipped basic steps like flushing the water line to the fridge, and told me the the ice maker was working before he left (it wasn't). I contacted FixEm because the Fridge still wasn't working and rather than send a tech out immediately (per their work guarantee), they said they could only send out the tech that had previously worked on the fridge. My guess is that they don't actually employe their techs, just like they don't stock basic inventory that you'd expect a fridge repair shop to carry. read more

Very professional Very organized. I quickly get emails confirming my appointments On one visit, the tech was running late on his list. He called to tell me that he might miss the 3 hour appointment window and would this be okay. It very nice that I got this status and the 10 minute lateness was no problem. He offered choices on the repair issue: quick and cheap to only address the current problem or for more money, recondtion the unit to avoid other problems happening soon. These guys are on my phone's speed dial. read more

Great communication. They were on - time and the service was quick an thoughtful. They provided insight to the immediate issue and assessed the under lying cause. I would definitely recommend them and will use them in the future. read more