They send completely different flowers than what you ask for and half the time they are dead or ready to die. Also way too expensive. I'd recommended your local flower shop over this poor company any day!! read more

I ordered from their sister shop "Flowers.com" and twice they never delivered my order! Such an inconvenience and all they offered was a full refund...never using them for any further flower deliveries. read more

Ordered a corsage over a week in advance for my son's Prom. I paid extra to have it delievered between noon and 3pm on the date of the event. It did not arrive. I chatted with the customer service rep. He said the best they could do is deliver it tomorrow (the day after the event). When I declined the replacement, I asked for a full refund, Jeroh, the customer service rep, said he could refund me half of the cost or offer redelivery on another date. I had to find a florist willing to do a last-minute corsage. The whole point with ordering from 800-Flowers was to save time and effort. I've saved no time, no effort, and only added stress. NEVER NEVER NEVER use 800 flowers if you are ordering for a special date. They are unreliable. read more

For my birthday my boyfriend places an order for a large lavender melody bouquet with a balloon to be delivered 4/30/19. Mind you he placed this order 10 days prior just to be sure there wouldn't be a problem. Well it's not 5/1/19 and I have not received flowers. I called customer service and was blown off by blaming the florist for blocking the address apartment number which is clearly shown on the receipt... they promise to redeliver today but would not reimburse the order or take any initiative to fix this issue... my birthday was yesterday not today and I'm devastated as is he. Will not be buying from here again! IF YOU WANT FLOWERS TO ARRIVE ON TIME AND HIGH QUALITY GO SOMEWHERE ELSE! Worst experience ever -update its now 5/1/19 10pm the promised flowers were never redelivered read more

1-800-Flowers - Florists Near Me - Selden, New York

Ordered flowers for Mother's day, in advance. 1800-Flowers website processed the order, charged my CC and then sent a notification that the flowers were delivered ahead of schedule the next day. Mother's day rolls around and I find out from my Mom that no flowers were delivered, after all. Call 1800-Flowers, they say they weren't able to locate a florist to complete the order. Zero notification about that little tidbit!!! 1st Rep says so sorry this happened, we can re-deliver so I try that, but nope - no florist in all of Long Island can put together an arrangement of flowers - all the out to May 28th!! So they offer to refund $20 on a $120 order. What! Now I see I've made a huge mistake ordering from 1800-Flowers. Demand a full refund and the rep says OK we'll refund your order. Check email and CC company and no refund next day. Call again, this Rep says he can't issue a refund. Wow, now I get to go through my CC dispute process. Happy Mother's Day. Don't use 1800-Flowers - check the reviews first **like I should have done** and you'll see. read more

Buyer Beware! Ordered an anniversary gift for a client on Feb 15, to be delivered on their anniversary Feb 17. Just got a phone call today (FEB 20!) that it couldn't be delivered?!? I was never notified that there was any problem, the website said it was available in my area, and no one thought to call me BEFORE the delivery date to tell me to choose something else?? All they could say is that it could be delivered tomorrow (not even today!), so 4 days later! Guess 1-800-Flowers.com doesn't understand what the would "anniversary" means. I should have stuck with ordering directly from a local florist, will do from now on. I'm waiting for a call back from yet another manager to find out exactly when they knew it couldn't be delivered and why they never contacted me about it. Had I known before the delivery date I would have made other arrangements. read more

Recently purchased an edible arrangement for Valentine's day. Besides having issues when I placed the order, delivery and the customer support center never calling me back. I would never purchase an arrangement like this again. Both arrangement the fruit was not fresh. Very disappointed spent alot of money trying to get the perfect gift. The strawberries were not sweet and juicy. The cantaloupe didn't have a sweet taste. The pineapple was as hard as a rock. To summarize if you want to throw your money away, purchase from 1 800 Flowers. If you want to impress your Valentine buy the fruit from the food store and melt the chocolate yourself. read more

I ordered flowers for my niece birthday the crap they delivered was inexcusable. they promised redelivery imagine my surprise when nothing was delivered toda. I wanted her to have beautiful happy flowers she was sent garbage. they will not refund fully for poor service. read more

1-800-Flowers - Florists Near Me - Selden, New York

ordered multi colored roses from 1800flowers for my daughters event. my family ordered from James cress. photos enclosed of the quality difference in the flowers. next time I'm ordering from James cress read more

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1 Star is too much. Order placed a week before mother's day to be delivered Thursday before Mother's Day. They will not replace prior to Mother's day as they are not accepting anymore orders; even though I do not consider the original order as having been completed. This is the worst company and I will never do business with them again. I spent over an hour on the phone with 1800Flowers trying to resolve where all they want to do is give a partial rebate to deliver something after Mother's Day. Pitiful. They sent my mother a bucket of weeds. I am humiliated. That bucket is embarrassing and basically says have a crappy Mother's Day. Thank you @1800Flowers. Your company is horrible and your customer service is non-existent. read more

1-800-Flowers - Ordered - Florists Near Me - Selden, New York

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Absolutely horrible experience. We ordered flowers for our Mom for Mother's Day. They post that the order was delivered but we never received anything. I tried to call their Customer Service and been on hold for 90 minutes. They have turned out what should have been such a great day into a regrettable and extremely disappointing experience. DO NOT USE THEM AT ALL COSTS read more

I ordered flowers on August 6th for my wife as a surprise for August 7th.I specified I needed it delivered no later then 12pm and was reassured after going over this Multiple times and giving my E mail multiple times it would be done. Due to a language barrier I still did not feel comfortable all would go well.On August 7th at approximately 1030 am I figured I should call to check on the delivery.I spoke to a rep who hung on me twice. Was told phone issues but after one call back no second effort was made by Ed to contact me back.I made another call and after explaining my plight was told I would have had to pay an additional fee to have guaranteed time delivery. I explained I was not told this and would have certainly paid the 6$ to guarantee time delivery. The rep told me she would call the local florist responsible for the delivery now 1115 am to try to facilitate.She got back on 10 minutes later and said they would start on my order ASAP and delivery would be made by 8pm for sure.I explained I was disgusted by the entire purchase and wanted a supervisor to help me. More apologies and after asking and demanding a supervisor the rep told me time after time she was not allowed to put one on and would have a supervisor call me later in the day.I hung up and called back and had to reiterate the entire saga again and after canceling the order was told no refund could be issued until they verified non delivery even though they had called the florist to cancel. Finally she got me a supervisor Ayesha or Alicia who apologized profusely asking what she could do to help. My wife was now next to me surprise ruined and her only resolution was she would lilt to apologize to my wife lol. A stranger who represented 1800 flowers was now going to make things better by apologizing to my wife.I asked if any compensation would be offered and she said she did not have the authority to do so. I told that was ok because I would never use 1800 flowers again anyway.I asked if she had a supervisor and finally talked to a corporate executive in Ohio.She could not believe the Saga and was very understanding and appreciative to my retelling everything again. I explained I thought it was important to her business and she wholeheartedly agreed. She offered me lol the flowers at half price and after I said do you think this is a.n appropriate resolution she said not really. She recanted and offered a refund and free flowers.I said very nice but all I wanted was a refund and for all these calls that were recorded to be listened to and an email sent to me verifying the refund was being issued. Went over my email for the umpteenth time and she said she was going to send the flowers anyway. Now 8am August 8th no email no flowers No Thank You . Do Not give them your business sorry so long a review. read more

I ordered flowers for my mothers birthday today and they never showed up. They even had the nerve to email me saying no one was home and I was on the phone with her at the time of so called delivery attempt. Customer service is horrible. I am so disappointed I relied on this company for her birthday 1-800-Flowers.com you need to do better. I will never use your service again. You don't even deserve one star. I should have checked the reviews first. Now that I see this is a common thing with your company read more

TOTALLY SCREWED UP! Ordered a floral arrangement for a friend's son's funeral. The website wouldn't take the order as it was having technical issues (should have gone somewhere else right there!), so I called the number and placed the order over the phone. The service rep got the name of the Church wrong and the street name wrong, so had to call back and get that fixed. Was sent another order confirmation, and this time it seemed correct. Come the day of the Funeral (flowers were supposed to be delivered the day before by the way), and I've heard nothing about a delivery confirmation... so I called. Turns out, they didn't fill the order because the Florist ran out of flowers and they NEVER contacted me. And since I hadn't heard from them UNTIL I HAD TO CALL THEM the day after delivery was supposed to have been made, I can only assume they NEVER INTENDED to contact me and would have just charged me for the delivery!! WT......! We have ordered things several times in the last year, and in years prior with them, and are Passport members. They did give me a refund, after offering to deliver it another day...? THEY MISSED THE FUNERAL! There are several business screw ups that I can forgive, this is NOT one of them. We will NEVER!! use this service again and will tell everyone we know to go somewhere else!!! read more

The last 5 shipments have been total mess up. 1st for a friends mom funeral never even arrived. 2nd arrived at office after they closed for the weekend and driver was belligerent. 3rd to daughter but totally different and cheaper arrangement arrived. Complained, they sent even cheaper, crappier replacement arrangement (pay for roses-get carnations/mums). 5 th mess up ordered purple and white spray to funeral for MIL who loved purple. They sent pink. Not a drop of purple to be seen. Just put 3 lg sprays in cart for moms funeral. We just decided to cancel and go local. Can't trust 1800 will even show up. Nor get it remotely right. read more

I would not even give them one star. I placed a order for a birthday present. I ordered a fruit display and chose and payed for next day. It was three days late the basket didn't match and worse of all the fruit was rotten and wilted. Even the dipped fruit was poorly done like they do not take pride in what they do. The chocolate was clumpy and not smooth. It looked like the pulled it out of the garbage and set it out . Customer service offered an apology and want to give me a gift card like I am going to order from them again. This was a first and last time I ever order from this unprofessional company. If you are thinking of ordering from this company do yourself a favor and go to your grocery store and get something there it will be a lot cheaper and the fruit will be fresh not rotten like this crap.They are over priced and send out garbage ruining whomever is receiving this day and surprise. read more

1-800-Flowers - Display - Florists Near Me - Selden, New York

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If it was possible to give zero stars I would. Flowers ordered on April 28 for delivery for Mother's Day. Flowers were never received yet tracking says delivered. Called in multiple times and was told no when it goes on the truck for a delivery it'll show as delivered wait until 8 PM. Still nothing at 8 PM and was told no it was delivered. That person was not nice and said will refund you in 30 days and then hung up the phone. Called back in again and they said oh we're terribly sorry that's wrong information you'll get a refund 5 to 7 days and for the inconvenience will send out new flowers. New flowers first ones were never delivered. Called back again next day and they said oh no where is showing a refund and a coupon for another purchase no flowers being sent. Like we're really going to use a coupon for a company that can't even tell you the truth nor deliver flowers that were ordered 12 days before Mother's Day. Horrific customer service. read more

HORRIBLE! First my flowers shipped to the wrong address, then shipped AGAIN to the wrong address. Terrible customer service trying to resolve the problem. On the phone for 8+ hours, disconnected 3 times, and hung up on once. AWFUL! read more

First time using 800 Flowers-- terrible customer service, the website lies and says they offer 20 percent off if you sign up for first-time orders. Once you sign up -- you do NOT get a code -- and customer service doesn't help. It's amazing that the flower business, in general, has become a scam business for the most part. If you go to a website and order flowers from a local florist -- a good chance it is not local. I had high hopes for 1800Flowers -- TERRIBLE. read more

Received my box of flowers on Friday (today 5/6/2022) for Mother's Day from my son in CO. I opened the box to find dried out tulips, one in particular with MOLD and all the leaves cracked, along with Iris crammed into the top. Worst insult was the enclosed gift card - from another family to another person not the personalized message from my family. Then I called, hoping to spare my son the aggravation- only to wait 15 minutes on hold - 45 minutes with Leaona who was ready to credit the wrong recipient - asked for a manager - waited for another 15 minutes - only to be disconnected. My son then called and this HORRIFIC company offered a partial refund! NO CUSTOMER SERVICE AT ALL! ROTTING AND DRIED OUT FLOWERS WITH THE WRONG PERSONAL MESSAGE AND NO CUSOMTER SATISFACTION! Happy Mother's Day to me - rotting flowers - rude one hour plus on call and my son on hold with similar call time AND NO SATISFACTION - Do yourself a favor and NEVER EVER ORDER FROM THIS COMPANY ! EXTREMELY SADDENDED AND A MOTHER'S DAY GIFT RUINED - SHAME ON THIS COMPANY! read more

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Never use 1800 flower. My wife order a boutique for her aunt's birthday. The flowers showed up looking nothing like what SHE ordered. They offered to replace the order but they never showed up. Now they are giving her a run around on the replacement order. Never order from them they are a horrible company to deal with. read more

my last three orders all had the delivery dates pushed out with no notice... they were for funerals/losses and my friends & family still haven't received them after the services are already all done.. i even called a few days ago and was told they moved one order up, so at least i could have it delivered to the home a couple of days after the service... come to find out that didn't happen either .. order placed on may 7 changed to delivery may 19, and order may 11 changed to delivery date may 26 !!!!!!!!! horrible horrible service 2 like read more

1800 flowers sucks!! They sent my bf the wrong cheap order for my bfs birthday and charged me the higher price when they sent me the cheaper version. Also, they mentioned giving me a replacement for free and NEVER SHOWED UP! read more

This place is ridiculous. They ruined Valentine's Day by straight up not delivering the flowers I ordered for my wife. I called 8 times between yesterday and today and let the phone ring until disconnect. Since they simply do not answer calls, I am unable to get a refund. As far as I'm concerned they stole $100 from me. Never do business with the Selden location. I tried to rectify this with the main 1-800-Flowers customer service as well. At least there was an automated answer of the phone, but even the automated voice didn't care about my issue. "Our agents are too busy to take your call. Goodbye." Seriously, that is what the recording said. Pathetic. read more

I am 100% disappointed, disgusted, and frustrated with 1800FLOWERS.com. I will never use them again. I ordered a gift on 5/5/16 with a guaranteed delivery date of 5/11/16. The order never shipped and when I called customer service on 5/14/16, I was offered a 100% refund for the inconvenience and guaranteed delivery by 5/20/16. Order was still never shipped so I called today (5/24/16) and the customer service rep I'm speaking to is telling me the order was canceled, do I want to place a new one WITH A NEW CHARGE!? Oh, and they'll send me a savings pass for a future purchase... no thanks, I'm not purchasing from 1-800-FLOWERS again. read more

Absolutely horrible customer service! I did not receive my order Valentine's Day order. I called customer service and asked to be called back due to long wait times. Received a call back only to be hung up on. I tried to call back and was again met with long wait times. Finally reached someone who told me they could not help me because someone was helping me prior and my account was "locked" by the prior customer service rep and had to wait for a return call from him (10 minutes had already passed and no return call was made prior to me calling again). I was told to continue to wait for my package as delivery takes place from 9a-8p; at that time it was 8:48p. I asked to speak to a supervisor. After being placed on hold for another 10 minutes, I was told that the supervisor was currently on a call and would call me back within 2-3 hours (that would mean I get a call back at midnight!) I am completely and BEYOND dissatisfied with the lack of service I received today! read more

I just have to say that I am very unhappy with the failure to deliver my order not once, but twice. Only for the blame to be passed onto the "local" florist not doing their job. 50% discount was a nice offer at first, but when the second delivery didn't happen, that caused be to cancel my order. Appreciate the $20 credit on my next purchase, can't say I will even consider using it. Also, while the customer service reps are helpful, they sound so scripted, its like there is not even a person on the other line. Zero sympathy or genuine apology, just read onto the next line. I would expect that there are a checks and balances system in place to ensure this doesn't happen. In the end my wife didn't get her flowers from me, glad some other company came through with their delivery so she had some nice arrangement of flowers on Mother's Day. read more

My daughter ordered me a fruit basket for mother's day which never arrived. When she called them, they couldn't find the order. Two days later, a basket arrived from baskets are us. She called them and they said they would send a fruit basket on Tuesday, 5-19. Nothing arrived and when she checked there was no order found and it wasn't available in this area they said. Then they said they would send a replacement Thusday, 5-21-20. We will see if I get it. Horrible excuses - would never recommend them or use their service. read more

I pull up at the 1800 Flowers store and the lights were still on. It was 6:54pm and the store closes at 7pm. I was willing to pick up any arrangements and pay however cash or credit. There's 3 young girls who then proceed to walk out at 6:55 and said we are closed. I told them it states on your door your open till 7 but no answer they just said yeah were closed. So this is the 1st and last time going into the local store or 1800 flowers in general. The point is if you say 7pm then I show up at 7:00 or later I understand it's my mistake. But if it's before closing then shame on you guys. I work in retail and we can never close our doors a few mins before closing because we want the business. read more

I ordered flowers for my wife for Valentines Day, (delivery to a major office in Melville) they were never delivered, yet my card was charged... After eight hours of getting an answering machine; stating they were "too busy to take my call-please call back later" I finally got a customer svce. rep in another state who said 'that the order was not delivered, Driver could not find exit 49 S. on the L.I.E.," (ever hear of GPS?)., CSR said would I like it delivered next week" (Gee, kind of defeats the Valentine's Day surprize!!.. Right??)....terrible customer service....Can I get a refund 1-800-Flowers?? read more

Worst place ever! My husband placed flowers for my anniversary a week in advance to arrive on our day, and they never got delivered. Got emailed AFTER the fact that they discontinued them. Absolutely ridiculous and worse company ever. SHAME ON YOU!!!!! read more

i was forced to click on a star...1800flowers is the worst ever! i was promised a delivery on mother's day to a person who means the world to me and she never received it. i'm so angry i can't even type this without shaking. i called them and they said they would send the arrangement on may 18! what?? no, i said mother's day not may 18, 9 days later! i said i want a refund and they said they would give me 50% off and send the flowers may 18. really? are they kiddinng? i said no! he said he would issue me a refund. two days later, they charged my credit card. i called again, 3rd time, and it my refund was never noted. i said i wanted to talk to a supervisor. she said she would give me 50% off and send the flowers may 18th! am i in the twighlight zone? i finally got through to this person that i want a refund and a confirmation email within the hour. this place is awful and i will never, ever order from them again. n e v e r! read more

I ordered flowers online - $120 - for what - to get a Fedex tracking number. What the h*ll is that about. Why the h&ll would anyone ship flowers via fedex. The point on getting flowers is SO THEY ARRIVE IN A VASE NOT A BOX. What a joke. Fedex says they delivered the package, which they did, TO THE WRONG BUSINESS. 1800 flowers refuses to give me my money back for goods that they charged me for and I never received. I will never use this company again, would much rather pay the $120 to a local florist. read more

I ordered a sympathy arrangement to be sent to a Utah address. The online advertisement says they want to please. The arrangement was $87.94. I went to the funeral and the flowers were NOT close to being what was pictured. They might have been worty $25. to $30 dollars. I sent a picture of what I ordered and what we received and did not even get an apology. I think that when someone does online business with floral, they think no one will see what was delivered. I of course don't blame the parent company, but they should respond and advise the Florist that delivered the poor quality arrangement that it is not wise to do business like that. I will of course not do business through these people again. read more

I had purchased Roses for my Wife on Sat the 13th of feb, the next day on Valentines day the roses were all dead except for one. I contacted the selden office where I purchased my flowers and did receive a response from Laura Valenti apologizing for the issue I had and promptly took car of me with the upmost professionalism and respect. I did receive an upgraded replacement delivered to my house along with a box of chocolates. I want to thank them for making up for the issue and great customer service. The replacement was delivered free of charge. Alex read more

The worst experience I have ever had trying to do something nice for someone!!!!! Weeks of lies and aggrivation and never did get my order delivered. Time to start from scratch with another company. AWFUL!!!!! read more

Simply wonderful! The delivered flowers look exactly like the online image. Very competitive prices. No delivery charge for local deliveries. Website is very easy to navigate. An incredibly effortless transaction! Highly recommend! read more

I walked into this florist for an arrangement. The staff was very rude and not helpful saying "what do you want?" in a rude tone. When I looked at the flowers they had there seemed like they were dying. Their prices are very expensive for poor quality. I would never recommend this place. They tried to change their name to "Selden Flowers" however they are the same rude staff that 1-800 flowers always had with over priced dying flowers. I would give NO STARS if I was allowed!!!!!! read more

Ordered flowers and chocolate covered strawberries. They didn't send strawberries , apologized and said they will send it tomorrow which is Monday . Monday came and they delivered nothing. Poor service . read more

My wife is pretty picky when it comes to her flowers, I sent an arrangement from here and will never do it again, she was so unhappy with the small arrangement that died only a few days later, i will stick to my regular florist. Do not recomend read more