Excellent service from Jerry and Jose. They were on time, professional, polite and very efficient when removing my item. They made the transaction smooth and pleasant and I would call them again. read more

DO NOT USE THIS SERVICE FOR MASSACHUSETTS. Not reliable, kept rescheduling, customer service is useless. They rescheduled 3x and with the 3rd time I decided to use another service who was able to show up on time, as they promised, and do a great job. Customer service said "all the right things" but they could not help. This company is terrible and there are enough local-to-Massachusetts companies who will be able to accommodate. read more

I found their service very expensive. 1-800-GOT-JUNK charged me $644 to remove mattress and box spring in Boston 02215. Mind you it was a 4th floor city walk-up, but the on-line estimate was $200. I was stuck at that point as the closing was the next and apartment had to be empty. Live and learn. Update: This so called 'Anne Marie M. - Business Owner' doesn't exist and therefore unreachable via phone or e-mail. Five days later and I'm still waiting for a response and explanation regarding my invoice... read more

1-800-GOT-JUNK? Boston Central - Invoice - Junk Removal & Hauling Near Me - Boston, Massachusetts

Good service. Way way way over priced .. Will not use them again and will not recommend, and also tell people NOT to use them read more

My wife and I needed to get rid of an old couch and she researched it and told me it was between $100-$150 to get these guys to take away an old couch. I thought she had spoken with someone but she had seen pricing online. I was working from home and she had to be out so I said I would meet the guys when they came. They came after the stated 12-2 window but whatever that is par for the course with these things. They price based on volume and so the first guy starts doing some calculations while the second guy hands me the rate sheet. It ranged from a minimum visit fee of $228 to $1,800+ for a 'full load' whatever that means. Guy two was starting to share the $800 price for the half load when I said whoa wait a minute my wife was told it was $100-$150. Guy one then says oh yeah that is right we do have a $99 price for couches. I then realized the full load was of equine feces. Buyer beware, would not use. read more

Prompt courteous service that was scheduled quickly and arrived and handled with care. They came recommended and I would also recommend.

I contacted them to do a small job - removal of 5 pieces of furniture from a senior community apartment. I live about an hour's drive from there. They said they'd be there between 1-3pm on Friday. I got there Friday at noon to do some cleanup. At 2:30, I got a call from the guy, who said they were running late but would be there. At 3:30, I called him, and got a non-working voicemailbox. He called back and said they were delayed and would be there by 6pm. I couldn't wait around, so we agreed that they would come the next day (Saturday) between 2-4pm. So I had to drive home in rush hour traffic (2.5 hours). Then return the next day (Saturday) by 2pm. At 3:45, after still not hearing anything, I texted him. At 4:15pm he texted me and said they were delayed (again!). I sent him another text telling him how disappointed I was. He texted me back apologizing, but didn't give me an ETA. So I left. At 7:30pm I get a text from another guy (the mover?) saying they were an hour away. I was so disgusted at this point I didn't even return his text. Needless to say, this was the most unprofessional outfit I have ever dealt with. I would leave zero stars if I could. My advice - STAY AWAY! read more

Honestly, don't use this service. I called and spoke with a representative, described the material and quantity and followed up with a photo. I was given an estimate of $350 to dispose of the material (scrap wood, old tile, etc from a renovation project) and I assumed $500 would be enough just in case. We booked an appointment (scheduled from 3-5pm) and waited until 5:40pm when the truck showed up. I was given another quote of minimum $900. I mentioned the initial quote and my budget of $500, but was told the phone representative gave me a "national average." I feel like they bait and switch and prey upon people spending their time only to be frustrated and doing/paying anything to get the job done. Terrible company. read more

To start with, the 2 young guys that picked up my stuff were very friendly and professional. They explained every step of the process and were very clear about what they were doing. But, I found the service to be very expensive. It cost $750, including the tip, to remove 6 items which included a stand-alone freezer and a computer desk. I was told that the items took up 1/3 of the truck. There were also extra fees added to pay for third party contractors to deal with the items after they got back to the yard. This included $40 for draining the freon from the freezer. As I said, I thought these guys did a good job, and was definitely willing to tip them. The problem was that the tip is given on the app that the driver was using for the entire process, so it was completely right in front of the workers. I felt pressured since they immediately say what my tip was. I was given the choice of 10, 15 or 20 percent. Since the job was so expensive, I chose 10% which is less than I would usually tip. read more

Got bumped from my first appointment because they were running late. The pricing was apparently based on volume and weight, but it ended up more than the quote. The agent then told me how I could have gotten a better price by requesting a single item quote, and then adding on to it ? In the end they did a perfectly good job removing everything, but the pricing wasn't very transparent read more

I looked on their website and it listed a $69 removal fee for any mattress. No mention of recycling fee or anything else. They even asked for my zip code before showing the price. When they showed up they said it would be a minimum of 228 and that the website was a "special". False advertising, misleading and poor business practices at best. I've reached out to customer service. No response back yet. Will keep updating. read more

1-800-GOT-JUNK? Boston Central - Website listing - Junk Removal & Hauling Near Me - Boston, Massachusetts

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I needed to have one recliner removed and contacted 1-800-Got-Junk based on an online price quote for one item of $89. Representatives will not give a quote over the phone and I did have the right to refuse the job on that day but since the replacement chair was being delivered the next day, I was in a bind. When truck arrived two very nice men looked at the job and told me it would cost $288. When I mentioned the online quote I was told that their online quotes are outdated. That was totally unacceptable to me but I was desparate at that point and told them to go ahead. I immediately emailed my dissatisfaction to the company and was told that there would be a follow up but as of this date, over 2 months later, I have heard nothing. Will never use this service again. read more

The pricing is outrageous. I paid $568 to have a couch removed. They also tried to charge me $250 for labor. What? They removed the charge when I questioned it. Their new business model is to withhold pricing until they arrive. You can send them away if you don't like the price. In my case I had a new couch being delivered the same day so I had no choice but to have them take it. I feel totally ripped off. read more

Very expensive company 1-800-got-junk! They sell your junk you paid to have it removed! Look up a local guy they do it for free or donate to companies they show up with a box truck and give you a huge tax write off receipt. read more

Buyer Beware! They came out & gave an estimate. Was quoted thousands of dollars. It was too expensive. I told them that. They offered to cut the price by 50%. The first quote was blamed on costs from the government such as OSHA. They complained endlessly about government costs. Was told that they "junk" most items in a landfill. It's cheaper to rent a dumpster & do it yourself. Seems dishonest to quote a high price and cut it in half. Seems misleading to claim they try to keep items out of landfills when that's what seems to happen. Did not use their service and cannot recommend them. On a positive note, they smiled and were polite. read more

I was given a quote of $150 over the phone in zip code 10014, when they arrived they said $900 but reduced to $500 because it was empty boxes no furniture... total scam! read more

Good luck having these folks get back to you if you run into a problem. A double charge that occurred for a service I received on March 8th of this year. During the transaction, the person who charged my card experienced a connection issue and needed to use a different phone to complete the charge. As a result, my card was swiped twice, and I have since discovered that I was charged twice for the same service. I have made several calls to address this issue, but unfortunately, I have not been able to get a satisfactory response. I did receive a call on the 11th at 6:30 AM, but I was unable to answer in time. The person left a voicemail, and I have since attempted to return the call and even sent a text message, but I have not received any acknowledgment or response. As I approach the two-week mark without resolution, and now after 5 phone calls to customer service they still have not rectified the issue. I had to call bank so that they would investigate the double charges. PLEASE DON'T USE THIS COMPANY, JUST HORRIBLE GETTING BACK TO YOU. ALL THEY WANT IS YOUR MONEY. My next steps are reporting them to the BBB, and a consumer protection agency. read more

If I could give less than 1 star, I would. While the removal team was kind and thorough, the business model is deeply flawed. I was asked to send photos of everything I wanted removed, and despite clearly indicating 'everything,' I had to repeatedly follow up to get a quote. I was finally told it would be no more than $2,000, but the onsite quote skyrocketed to almost triple the cost. I took a day off work to accommodate the service, only to have one truck with two workers arrive--utterly insufficient for the job. It felt like I was being hustled into paying the inflated price because I'd already committed my time. When I raised concerns, I was told, 'You don't have to accept the service.' Seriously? Wasting a customer's time and then cornering them into a decision like this is unacceptable. I cannot recommend this company. read more

My mother scheduled service to pick up multiple items, your employee arrived later than scheduled, only took one item and over charged her on the quoted price and promptly left. Do better. The review will stand as one-star until this is corrected. read more

THEY LIED. We had perfectly good (expensive) furniture that needed removal for an apartment clean-out--we were promised it would be donated for someone else's use. We went out in the hallway of the apartment building to see the GOT-JUNK employees breaking apart the gorgeous dining room table into pieces, so that it would fit in the disposal bin they had. We were HORRIFIED. I would try to find another junk removal service just based on the dishonesty of this one!!!! 0 stars, if possible!!!!! read more

Disappointing. With the commercial that my husband and I have seen with pricing for one item advertised to be $49.00 only to be told that each Got Junk location is independently owned and that they could not honor that pricing. Worker mentioned that the commercial was from Canada. $209.00 to take away a twin bed adjustable base. Forget about it way to expensive. read more

I was given a quote for a full truck load of $1000 but when Owen and Dominick arrived they explained that the cost of the truck alone is one price and then you have to add in other factors. I think the problem is with the quotes because these two men did a great job today in sweltering heat! We ended up paying three times the original quote but we were in a bind and had no other option to meet our deadline. The problem is not with the workers who do the heavy lifting but with the people who sit in an office making quotes that are far from the actual quote. Buyer beware! The five stars rating is for Dominick and Owen...not the company! read more

When you call for an appointment they tell you that they charge based on how much room the mattresses take up on the truck. I give them 2 stars because they did show up on time for the appointment and that's when they told us about the surcharge per mattress. They said it's because the call center is in Canada and don't know about surcharges in certain states. I will say that I had 8 mattress to get rid of but we were told that it would be based off the space they take up which is why we called them in the first place. $585 was the quote for the space and an additional $75 each mattress. We apologized for wasting their time and sent them in their merry way. read more

We were charged over $600--plus asked for a 10% tip--to take a car seat, some baby clothes, and a few small items that would've cost under $100 to dump locally. We weren't quoted a price until after everything was in the truck, which felt really misleading for such a small load. Really scummy business practices. Go local and avoid them. read more

A Team came out to remove a couch, end table, recliner, washer, dryer, and about 10 trash bags. They charged my girlfriend $1,700 for it and were done within an hour and a half. They took advantage of her and there is no excuse for charging her that much. Anywhere else charges half that amount. I'm not happy at all with the way they flat out used her. Never use these guys !!!! read more

Tried to get an online quote for a pickup. They turned that into a "no obligation price estimate" reservation. I tried to cancel the reservation so I wouldn't waste someone's time coming over to my apartment after I already sorted out my mattress. It was legitimately impossible to cancel (their contact number turns out to be a weird site trying to sell me medical devices?) so I guess they're going to show up to an empty apartment some time today Most cities offer free pickup services so DO NOT waste your time trying to deal with this awful site read more

Needed a hospital bed removed from an apartment, ideally same day (Saturday) I called a couple of other providers, who both quoted $275-300 but could not get there until Monday. Got Junk said that they could accommodate the same day request (yay) and estimated $195 as a base cost for the removal. When the crew showed up, within the time window, and after calling to confirm (thank you), the onsite quote was close to $500, including a mattress disposal charge. Nope. We negotiated a bit and they ended up doing the work for what I considered was a fair price. Quick and reliable. Problem solved. Thank you. read more

After some back and forth they refunded the erroneous per-item charge. However, there is a minimum $250 labor charge no matter how long the job took (15 min in my case) and it is still incredibly bad value. read more

The guys were great and fast but there are so many hidden surcharges that are not mentioned before hand. it cost me $1000 for one truck load. the truck isnt as big as I thought it would be. for $1000 I should have been able to get everything i needed to get rid of out of my house but not everything would have fit. read more

When I booked them to pickup a pedicure chair they said they would match my lowest price. Said price was done by space in truck but....the movers had so many other reasons it would be more expensive the person I talked to on the phone was way off on what he said compared to the fellows who picked up the item. They wanted 150.00 over what they said I stuck to my guns to the best of my ability but I was between a rock I a hard place cause I needed to be out of the space by today I settled for 50.00 mor than they said very disappointed because they had me against the wall read more

I had a bed set to get rid of and I'm so glad I went with this company. They made it so easy! They communicated every step of the way and when it came time for my appointment two very sweet young men came and got the job done in maybe 20 minutes. I'm always slightly nervous hiring men for help as a woman, but these two were total sweethearts. Definitely worth every penny! read more

I contacted Got Junk on Monday 9/9/24 about removing two large items for me! I spoke with Kirsten who was pleasant and amiable! She scheduled a same day appt, along with a decent price! I was contacted one hour later by Alec and Robert (the driver and assistant) and were at my location 15 minutes later! These guys were polite, and very professional. They picked up the items and loaded them quickly! Very personable as well as being efficient. Very impressive! I would call this business again without hesitation! Well done! HK read more

My brother had 1-800 Got junk come out to remove some old fencing as we had put up a new fence. They did a very professional job of removing it all and left the yard very neat! We are very pleased and impressed with their work. It was a very fair price and we will definitely call them again if needed. Highly recommended! Thank you! read more

1-800-GOT-JUNK? Boston Central - Old fence - Junk Removal & Hauling Near Me - Boston, Massachusetts

Make sure you get a receipt for credit card charges before they leave. Did a good job moving but expensive. read more

This company is wildly overpriced. I wish I read some of these reviews before I spent the outrageous amount to have a couch removed. I would have gone to an independent smaller company. Lesson learned, I was completely swindled. read more

I used 1-800-GOT-JUNK on August 24th to do an office cleanout. Two guys arrived on time, were very pleasant, did the job pretty quickly; unfortunately, they didn't use dollies to move furniture; they just pushed it across the carpet. I didn't notice until I was leaving that they left quite a mess and did damage to the marble tiles and carpet in my office building's lobby. 1-800-GOT-JUNK was presented the landlord's estimate for repair of the damage and they've ghosted me. As a result, my landlord deducted $5000 from my security deposit. Planning to file a small claim against them to recover the loss. This was a really bad experience! read more

Very nice and polite crew but wildly overpriced. On arrival they said there was a $125 per person labor charge. This was definitely NOT on their website. I called the website number and was reassured that pricing was based on the item and volume it would take up in truck -- never any added labor charges. They knocked some off the price but I still feel like I was swindled. Cannot recommend them. read more

In August of last year they picked up a TV and a dresser of mine. First, the invoice lies about the size of the dresser and the TV. But more egregious is the fact that a couple of hours after the TV was picked up I started getting fraud alerts for my credit card and Amazon. It appears that somebody had tried to change my passwords for Hulu and Amazon and Netflix. The only thing that made sense was the Roku. I forgot to delete and disable the Roku from the TV that got picked up and it was being used by someone I traced back to IP address and it was not my ip. I spent days almost a full week dealing with the credit cards. I had to call every single credit card I put a freeze on all of my credit bureaus. I changed all of my passwords for everything. Imagine that during a move. I paid and I have a receipt saying that I paid and in fact actually they charged me twice and then refunded one but now here we are eight months later, and I am being harassed by the company stating that I owe them $388 I was ignored, no matter how many times I called and emailed last year with this incident occurred but now I've got tons of emails stating that I owe them money and even when I send receipts and have one, please say everything's fine then the next week I get another email from another employee saying I owe money. This company should be refunding my money and apologizing to me. read more

This morning I got up early, contacted GOT-JUNK and made the appointment. I arranged my day around the agreed time and made certain I wold be home. GOT-JUNK called me to confirm and I was given an approximate time to expect the crew. He told me the crew might be a little behind schedule.  No problem; I can understand that. No call, no arrival; it is unprofessional and disrespectful. I don't like getting the finger. I wasted my day, do not waste yours. read more

DO NOT USE! They wanted to charge me almost $600 to remove one item that I ended up getting removed for $150. Gave me the run-around, and then tried to haggle with me. They charge you for "manual labor" if items are heavy. Isn't the entire product being offered "manual labor"? The manager tried to get me on the phone and say "well how are you going to get rid of it?". By another company that will charge me 4 times less. DO NOT USE! read more