The drop off of the empty container and the pickup of the full one are reasonable. It gets bad at the destination. You may not get it picked up for several weeks and they are not flexible at all. Nice, but unable to adjust their available slots. Their business model appears to be using customer's driveways as their storage for empty containers. They appear to not pick it up until they have another customer who needs one. They'll pick it up from your house and drop it off at the next customer's driveway. read more

We recently scheduled a delivery with Pack Rat for 6/2/25 and received a confirmation email with that date. The container was for a client's home renovation, and everything was planned around that delivery. Unfortunately, Pack Rat made only one unsuccessful attempt to reach us by phone and never followed up. We later learned--without prior notice--that they were overbooked and wouldn't be able to deliver until 6/4/25. In the context of a home remodel, where timing is critical, this last-minute change caused unnecessary delays and complications. Their customer service was disappointing--uninterested and unhelpful. They offered a token $59 discount on the delivery fee but made no real effort to resolve the issue. Even worse, they couldn't provide a delivery window for 6/4, leaving us uncertain about when--or if--the container would arrive. If you're looking for reliable service and professional communication, I'd strongly recommend choosing another company. read more

Absolutely horrible service. Delivery drivers are clearly not interested in doing jobs well and scheduling is pitiful. Nothing gets delivered or picked up even on the day scheduled in advance. Scheduling is handled by folks that are not local and have zero control over local offices. Very unreliable and no regard for personal time read more

I have had such a difficult situation with a storage situation and have been using one 800 pack rat for my storage of my worldly goods. I have had several financial obligations that has made it almost impossible for me to pay my storage fees at 100 pet one, 800 pack rat. through all of my challenges, including a time that my storage unit was almost auctioned off because of it, lack of financing from the source that I was depending on this company has come through with flying colors. They have made it possible for me to keep my storage and my most possessions by working with me to help me get my payments caught up. I feel safe and assured that they will and have kept my belongings safe and have been wonderful to work with. I recommend with five stars this company that has helped me stay from keeping my belongings auctioned off, which I filled would've done would've happened in any other company . Thank you so much 1- 800. pack rat read more

Our pod was not delivered when scheduled. Still waiting. No call. No show. Very disappointing and extremely inconvenient considering all the planning we did to prepare for this day. read more

Flawless communication from drivers for delivery. Called me just as had asked and were friendly. They talked through best possible location and then placed tight to curb and leveled out. Well done!! read more

I ordered a POD and blankets. POD was delivered while I was on the road out of town. I returned to KC. No Furniture Blankets were in the POD. I had the receipt that clearly showed I had paid for the moving blankets.. I called 1 800 Pack Rat. I was told there was nothing they could do. I will NEVER use this company again. read more

Do not use these guys! Their contract is worded to make it sound as if you are paying monthly storage fees only when they are storing it at their facility but they charge you monthly even when it is in your driveway. Won't do anything to prorate either. Very dishonest and not helpful. read more

I ordered a pod 2 weeks ago, and it was supposed to be delivered on 8/26. The driver called me at 8:20 am and reassured me he was on his way and would be to my house by 4:00pm. Well 4:00 pm came and went and I called at 5:00 pm and asked the eta, they said we were next for delivery. 8:00 pm came and no pod, called again, they out me on hold and the girl Ashley put me on hold came back on and said the warehouse supervisor said it was still coming. 9:30 pm, called again, was told the driver had to pull over for the night due to hours driving, ok when will my pod be here, they told me that we would be first on the list and it would be there by 11:00 am 8/27. 12:00 pm 8/27 no pod, called again, now we were told the forklift was broken and it would be MONDAY 8/29, now mind you we had to be moved out by 8/29, we sold our house. Basically they screwed us over, lie after lie. DO NOT TRUST THIS COMPANY.. HORRIBLE SERVICE. I WILL SAY CUSTOMER SEVICE DID TRY TO GET ME THE ANSWERS, SO IT WASN'T THEIR FAULT. It is the company that delivers the pod. read more

For over a year now we have been trying to get Pack Rat to respond to a damaged driveway claim. No luck. We used Go Minis of Overland Park for another move and got a great deal and immediate attention. No damage. read more

Moved from NJ to SF and the transition was smooth and representative was great. Stuff did get damaged in storage but going through the claims process now. Going through the claim process now and they are taking quite a while to process the claim. read more

1-800-Pack-Rat turned out to be a great asset to my moving needs. Originally planning to do a local move, they sent me out a container so I could handle this. Plans changed, and I ended up having to switch from a local move to an out of state move, so they were able to make the switch with virtually no problem. They were also able to keep my container till I was in a house in Kansas and prepared to have my stuff delivered. The whole transaction was great and they will leave the container parked in your driveway for as long or as short a time as you need. Just plan and they will do the rest! A++ I would use them again if I needed to do another self move, either locally or out of state! I highly recommend! read more

Had to move long-distance. Chose to pod so I could load for myself, with selected help. Making arrangements was easy. The pod arrived on time despite an outage at the local telephone company. The pod was well-designed, easy to use, in good condition, and easy to use. The staff was accommodating about the delivery. Any time there was a question or arrangement to be made, the staff had the information at hand and sufficient professional knowledge to be able to provide answers or make changes. The only weakness was a weight estimation tool that overestimated noticeably. A well developed system. Definitely ready for prime time. read more

We moved from New Orleans to Kansas City and needed to be able to store our stuff while construction was completed on our house. We searched different moving companies and chose Pack Rat for several reasons. 1. Their Customer service was great! 2. The price was the best we had seen. 3. They made the process so easy. The container was delivered as promised and on time, it was picked up on time and delivered on time with no damage to our belongings. The communication during the time we were storing our container was terrific. We felt completely at ease with this company. Using Pack Rack was, by far, the easiest part of our move. We would definitely use them again and recommend them to friends and family. read more

Made a move from KC to Minneapolis MN. Received quotes from several sources and picked Pack Rat. They were not the cheapest, but not the most expensive either. From customer service on the phone to the guys that drove the pods to and from, everything worked great. Will use them again on the next move. read more

My grandmother passed and we needed to move her things to my home in a different state. We were overwhelmed with the situation and responsibilities that go along with managing an estate so we decided to have items shipped. The items have sentimental value and I want them in tact and timely. The relocation specialist kept me informed every step of the way and made the process very stress free. I appreciated the services I received and will recommend them for all relocation services! read more