Amazing first stay at the 1. I've heard great things and now I know why. Attentive and genuinely kind service - front desk staff knew my name and checked in each time I came back the entire week I was there! Room, quiet, comfy - I got a great nights sleep! Great services - room service was fantastic. One day, I had my clothes pressed and the room service employee brought me up a new laundry bag with my order, as well as my pressing. So kind! Only minor issue - and this is a me not them probably - I had terrible allergies in the room. My eyes got swollen and my nose stuffed up - next time I stay I'll be sure to bring my humidifier and consider an air filter. But again that's probably a me not the hotel!! read more

We're locals and stayed at the 1 Hotel SF for a staycation. It's now one of our favorite boutique hotels - sustainability is a core mission, intentional & thoughtful design, and lots of natural woods helped to avoid pretentiousness. Sustainability is a clear tenet of this hotel - from the natural woods to live plants, filtered water taps on each floor to lack of plastic - it seemingly puts other hotels to shame. We loved all of the live plants in the lobby, restaurant Terrene, and all along each floor. The entire experience is thoughtfully designed, from the way you indicate you need room service/cleaning to the lighting in the room to the reusable laundry bag. Warm customer service - not that we needed much, but it was storming all weekend and we were able to borrow umbrellas from the front desk. The bed was enormous, and our room was relatively quiet considering we were adjacent to Embarcadero. Loved that this hotel was across the street from the Ferry Building. We thoroughly enjoyed our stay and would definitely come back! read more

My partner and I celebrated our anniversary at 1 Hotel SF. We initially only planned to stay for one night but we were having such a great time that we decided to book an additional night! Some highlights: - They arranged for a special anniversary treat to be waiting in our room upon arrival. - We stayed in a different room each night and they both had beautiful views of the Bay Bridge - Christina at the front desk was super friendly and helpful with all of our requests. - The In-Room Dining and Housekeeping teams were also very kind and attentive. - The entire team at Terrene was great- special shoutout to the hostess (did not catch her name) and to Adam for the recommendations! read more

See all

I haven't stayed here but frequented the hotel restaurant a few times and it was delicious. Great drinks great food and great staff as well. read more

See all

Okayyy when one night unexpectedly turned into sevvveral...and it all felt like home! The entire staff seemed to be in sync to make everyone's day perfect. Beautiful accommodations, lovely atmosphere, and great people everywhere I turned. Special thanks to Eddie and T who were equal parts luxe and stand-up comedy, making fancy drinks and dishing out one-liners--all while making me feel included! And to Christina, who welcomed me each night and sorted out my corporate travel booking mess on the back end. Super grateful for the experience. Oh--and the hotel was absolutely beautiful read more

See all

After all these years of running the San Francisco Marathon, I finally made it to a hotel right at the start line. It was great not having to freeze at 4/5 AM waiting for the marathon to start. It was also great that they opened their restaurant at 4AM to help with light fueling and coffee prior to the marathon. The hotel is one of the nicest hotels aesthetic wise with all the greenery. I believe this was a different hotel a few years ago and was renovated to become the 1 hotel. The food was decent but pretty quick! I will warn you that not every view may be as great as we booked the waterfront which gave us a nice view of the port and the bay bridge. The only small headache I had was that the button to turn on the rainfall shower would fallout when the shower was turned off. It hit my toe and a few of my friends toes a few times. The 2nd that the hair dryer did not get hot but I'm sure I could have just asked for another one. the hotel is close to the bart exit on Embarcadero which can lead you to/from SFO if you need it. Will I come back? Yes! read more

See all

It's an extremely beautiful hotel, which you would expect from a five-star hotel. Everything is wood and plants and beauty. The rooms are large and tastefully done. We were able to score one with a wonderful view of the Bay Bridge and Ferry Building that is worth the price alone. I loved all of the environmental touches, like the engraved rock you can place outside your door if you want privacy and the water carafe next to your bed that you filled with the hallway faucet. It's all beautifully crafted and luxurious. I tried out the gym which was small but had state-of-the-art equipment. I wish we had time to try the soaking tubs in the spa, but maybe that will be for next time. One warning: DON'T TRY TO DRIVE HERE. Parking is $80 a night and street parking is impossible. read more

We always love staying at 1 hotels. They are that next level elite stay. Rooms are stunning, public areas are beautifully designed and the staff are incredibly friendly. The SF hotel is no different. A perfect hotel for easy access to the ferry building or market street. The bar and restaurant are top notch. I'm originally from SF and it's the only place I'll stay when income back for a visit. read more

1 Hotel San Francisco - Naan bread - Hotels Near Me - San Francisco, California

I really enjoyed our short trip to Hotel 1- heres a breakdown. Pros: Location! Right near the ferry building, views of the bridge, and safe and walkable area. Check in and interaction with front desk staff was impeccable- everyone super friendly and helpful. The smell in the lobby was phenomenal, we ended up buying it to take home. The beds were very comfortable, TV had great channels, the bath products were nice and the shower was great. Bathrooms were larger than I thought. Onsite restaurant was healthy and staff friendly- definitely dont miss a drink or a snack there. Pillows comfy too. Valet was efficient in bringing up our car. You could text for your room to be cleaned at a later time if you missed them initially. Loved the little water fill up area and the glasses left to use for that purpose. Cons: Valet is now $84 PLUS $11 of fees- for a short trip it was semi worth it but keep this in mind. While I love the "eco" friendlyness of this hotel, may be nice to offer a few extras in the room for the price- perhaps a tea kettle and additional blue bottle coffee pods (we had just one and mostly decaf available). The "normal" rooms literally have no view- that is ok but a bit deceiving. Definitely would stay again. read more

This hotel is in a great location, and I really liked the decor, a mix of bohemian and sustainable, with lots of plants, and the room felt warm and inviting with a great view of the bridge. Our room was a good size with floor space for our suitcases. They are very dog friendly, love that for our pup! However, the bed was not comfortable, it was too soft and my back felt stiff after a few nights here, not good for other things either. The bathroom and closet are also small, there is really no drawer space or his and her's sinks which makes it harder to get ready. It felt great for a business trip but not a vacation stay. The breakfast was very limited, no omelettes, benedict or other more elaborate dishes, no lox either. It seemed like they pre-prepared everything and just make eggs. The berries were terrible and expensive. It was overpriced for what it was, same issue with lunch, it was good but limited. They had a small gym, and spa (didn't see it) otherwise it's really more of a boutique hotel. read more

Went here for drinks with friends after work and sat outside. The ambiance was amazing, with fun background music that created a great atmosphere. My coworkers and I loved our drinks, even with a few customizations, they got every order right. The service was kind, attentive, and made us feel welcome throughout our visit. We'll definitely be back! read more

Our families stayed at the 1 Hotel San Francisco location twice. Amazing view of the Bay Bridge. They have a great cafe-restaurant-bar downstairs with outdoor accommodations Love it.... Pet friendly Location- across the Ferry Building Location Needs improvement.... Last room we stayed in was dark, not enough light, even with the windows open More light please Damaged 2 of our Tumi luggages, by the time we noticed we were already at the airport. read more

Hotel was booked through the Fine Hotel Benefit with Amex Platinum. Will start with the good: super friendly and quick valet service, check-in staff was friendly and efficient, the hotel has a great location right next to the ferry building. Had quite the experience on our first night/morning in the hotel. We got back from dinner late and the emergency light was flashing but we just wanted to sleep. When we were getting ready in the morning the fire alarm went off (apparently just in our room). It took 10 minutes or so to get downstairs and kinda surprised no one from the hotel came to check on the alarm. When we reported it they said they would look into it and offered us breakfast (already a benefit of our stay). When we heard nothing and went back to our room the emergency light was still flashing so we had to go back downstairs again. Finally they moved us to another room that did not have the problem. read more

I've attended several events and meetups at the café here and have truly enjoyed every moment. From the warm welcome at the entrance to the vibrant flavors on the menu, everything feels thoughtfully curated. The decor instantly transports you to a dreamy resort escape, right in the heart of the city. I love the beautiful views, the clean and well-maintained space, and how conveniently located it is. Especially with The Ferry Building just steps away. Honestly, it's the perfect staycation spot. The spa amenities, serene atmosphere, and delicious on-site restaurant really help you unwind and stay present. I also admire their commitment to the SF community. Their events are always fun, creative, and a great way to support local makers and small businesses. read more

This stay was a nightmare. Before arriving, I arranged for my luggage to be delivered to the hotel. I called both the concierge and front desk ahead of time to let them know that I had two suitcases arriving around 12:10 PM. When we checked in, we asked for the bags to be brought up to our room so we could quickly change and head to dinner. An hour passed with no luggage. When I called downstairs, I was told they had no idea where my bags were. I explained again that I had already notified both concierge and the front desk in advance. After another hour ; making us over an hour late to our dinner reservation, the luggage finally arrived. At check-in, we were offered an upgrade to a balcony suite. The room itself was beautiful, and we agreed to pay the additional nightly rate they quoted us. Since we had already prepaid for our original room, we were told we would only be charged the difference. Instead, they charged us the full suite rate on top of the prepaid reservation, essentially double charging us. Getting the incorrect charge refunded became another frustrating battle. The service throughout the stay was incredibly disappointing. Our room was not cleaned two days in a row. The first day, we even called to request housekeeping after noticing it had been missed, were told someone would come by, and still returned to an untouched room later that evening. For the price point and the "5-star" reputation, this level of service is completely unacceptable. I've stayed at the Four Seasons in San Francisco and received phenomenal service. The Fairmont was excellent as well, and honestly, I've had better hospitality experiences at standard Marriott properties. This hotel charges champagne prices while delivering beer-level service. read more

If you stay at this hotel do not park a car. If you leave late in the night like I'm leaving at four in the morning I have bags I have on heels and they wanted me to walk the street in the middle of the night to get my car after they charge a grip like $80 Per night and wanted me to walk the street in the cold weather 45° a lady walking to get a vehicle. read more

Wonderful stay! We checked in late in the evening and we got a beautiful room overlooking the water. I love the green everywhere - focused on plants and eco friendly products and environment. The bed was very comfortable and the rainfall shower was a nice added touch. Excellent location too, right by the water and the market. Food was excellent too, especially for dinner. Highly recommend! read more

The 1 Hotel San Francisco gives West Elm vibes. If classy, well thought out, natural, wood surface decor is your thing, then this is absolutely 1000% the hotel for you! The lobby is something out of a catalogue. When you first walk through those wooden doors opened by two gentlemen, you walk into the lobby and front desk area where to the left and the right you will see well decorated areas with a private room, sofas, loungers, and tables to either work or converse with your fellow travelers. It is such a pleasant area. We had the king bedroom that overlooked the bay and the Bay Bridge. Vent interior was well decorated and had premium surfaces and finishes. The bed and the pillows were so comfortable and my back even felt better for the days that we were there. The closet had two custom robes and a safe for your convenience. the snack bar had alcohol, snacks, and coffee. The bathroom was very well designed with a rainfall showerhead from the ceiling and wide mirror that was great to have. The neighborhood is very safe and just right across the street from the ferry building and the Bay Bridge. The neighborhood is very safe at is somewhat touristy and has a lot of foot traffic. The best part is that you could walk through the financial district, which is very quiet at night so you have the city to yourself and it feels magical. If you walk further, then you will actually reach Chinatown and you could have a great meal get some souvenirs have an exquisite espresso in Little Italy and then walk back to the hotel and it all takes about 20 to 25 minutes the hotel being in such a quiet area at night and accessible to the more lively areas of the city is such a big win. I highly suggest the 1 Hotel San Francisco! It is such a polished, well decorated, and well staffed hotel! read more

See all

So all in all, this hotel isn't bad or anything. But, given my expectations - the fact it was recently rated a 1 Michelin Key hotel, and given I had just come from the St. Regis, I was supremely in what 1Hotel SF had to offer. First things first - this is not at all a luxury hotel. I have stayed in 4 and 5 star hotels all over the world and this can hardly be considered a high class luxury hotel. For $600/night and the reputation is has, I would have expected a lot more. -The basic room is just that - very very basic. And not at all you would expect in a luxury hotel. My room was extremely dark - the lighting was absolutely awful, and unfortunately they put me on the inside of a courtyard looking at some HVAC machinery that constantly made noise. The location made it even more dark. The window was fogged, so there was essentially no view. The room overall definitely looked like they had taken an older mediocre hotel and tried to patch it up to look nice. But truthfully, it was not nice at all. -The curtains didn't fully cover the window. So in the morning, the sunshine easily shown through the bottom. I don't remember the last time I was at a hotel that didn't have black out or close to black out shades. Pretty stunned at a hotel of the caliber this place is supposed to be. -Shower door was all broken with the handle loose. -They had tea but no tea kettle. When I asked for one I received a basic electronic tea kettle but no tea pot - which I saw other folks had left outside their doors. Guess I have to specifically ask for that. -The restaurant is not full service. On top of that, the service is not at friendly or particularly good. Their menu is good though, solid smoothies and everything came out fast - though it was near completely empty on a Saturday afternoon. -The gym is fine. Nothing special. Overall the stay was fine, it was good. Not bad. Love the sustainability efforts and the modern/trendy vibes, but really the modern/trendy vibes did not hit for me. It felt a little forced and like the hotel had been patched up from a previous one or something. It was all just a little disappointing given I had come from the St Regis, which was cheaper and about 10x nicer in every single regard, with bigger rooms. I would not recommend this hotel for the price point to anyone. My guess is it is so expensive given it is one of the only hotels so close to the embarcadero/ferry building. read more

How can I get started with my amazing experience at this hotel? It's a gem although it's in a highly traffic touristy spot it's so quiet with double paneled windows & incredibly eco friendly practices as a hotel chain. I was super pleased with my stay here for my husbands birthday. They are dog friendly, have eco friendly vibes with lots of the sustainable practices of having a water spout in the hallway (genius!), cork material walls, using a cute rock for noting if you need your room cleaned or not. Moss and plant art galore. I loved the decor throughout. Our pup also loved his stay it was very dog friendly with outdoor seating for our pup too in the dining area! read more

Pros - Great location, modern interior decor, friendly stuff Cons - Not impressive for a 5 star hotel, more like a 3 star hotel amenities, Everything is very expensive. Charges everything (water is $11 at mini bar) Gym is not impressive, Parking charge was $85 plus $10 parking tax per night I would not return this unless we have an event nearby. read more

Stayed at 1Hotel this past weekend celebrating my wife's birthday. Beautiful property situated on waters edge overlooking the bridge. Service was excellent, went above and beyond accommodating my move from the 2nd floor to a room on the 7th floor. Gym is cozy but very functional. High end Rogue equipment. Wife had a service at spa which she thoroughly enjoyed. Great skill and service with rooftop view from soaking tub. Central location made going to dinner and bars very easy and convenient. read more

1 Hotel San Francisco - Evening room view - Hotels Near Me - San Francisco, California

See all

Amazing hotel! I enjoyed every bit of my stay in February. From the location to the interior design, everything is absolutely convenient and beautiful. I got a room with a view of the Bay Bridge and it did not disappoint. The staff were very friendly and welcoming. Great small private rooms and open spaces for meetings. A restaurant is in the hotel that has a great selection of food for breakfast and lunch. read more

See all

Had not been here since a rooftop party when the establishment was the Vitale. I think that was the name anyway. The service, food, setting, drink quality and comfort was all well above par. The couches and big seats are epic and there is plenty of space between your group and the neighbors. The area of SF this is in has been cleaned up. When you mix that with light traffic compared to pre-Covid, it is a very pleasant experience. read more

See all

What a beautiful lobby!!!! plants, wood , textures, fabulous! We had dinner with our dog in tow outdoor seating with warm heaters very close to the water. Expensive but well worth the ambience :-) read more

Stayed here twice and probably never again. The first time had a problem with the carbon monoxide alarm in our room. It was repeatedly beeping loud. I called the maintenance worker and he fixed it- battery issue. Second visit- what appears to be mold spores or something on the bathroom ceiling. I again, requested maintenance worker to diagnose the issue. Who came instead? I assume the manager. He came in didn't present himself or his role and basically gaslighted everything I mentioned. He stated " oh it must have been the previous occupant who wet the ceiling with water marks." I'm sorry what?! How ridiculous does that sound. I made it a point that it was highly unlikely. At the end, he THANKED me for bringing this to his attention and stated he would ask his engineer to come in and see. That is what I requested in the first place! Someone in this field to diagnose the issue. This hotel used to be hotel vitale... now as a 1 hotel the customer service is disappointing. I have two stars for the bar and staff that I have encountered are very pleasant. But my personal experience with these unacceptable hotel issues is not worth a third times stay. read more

See all

I travel often and almost exclusively stay at 4.5 to 5 star hotels, typically booked through Amex FHR, so I have high expectations when it comes to service, privacy, and professionalism. Unfortunately, this hotel completely missed the mark. We arrived around 1:30 PM. I understood that early check-in wasn't guaranteed, which was fine. What wasn't fine was the cold, unwelcoming front desk experience. Three women were working. Two of them were crowded around one computer, doing nothing helpful, and the third was assisting a guest but didn't acknowledge us at all. There was no greeting, no warmth, and no professionalism. It immediately set the wrong tone. Later that afternoon, we received a text letting us know our room was ready. When we returned to check in, a different front desk agent helped us, and this time the service was actually friendly and professional. That gave me hope that things might turn around. We were placed in a corner waterfront king room, which was beautiful. There was a welcome box of chocolates waiting, and our luggage had already been delivered. It made a great first impression and I was starting to believe that the rocky start at check-in was just a one-off. Unfortunately, things went south very quickly. While I was in the middle of changing, completely undressed, a male staff member knocked once and then immediately opened the door without waiting for a response. He apologized quickly and left, but it was shocking and completely unacceptable. We tried to move on and chalk it up as a mistake. But not even five minutes later, it happened again. A second male staff member opened the door without knocking while I was still in a state of undress. At that point, I was furious. I spoke up right then and there. Once might be a fluke, but twice in the span of minutes is just inexcusable, especially at a property that markets itself as a five star hotel. I called the front desk to report both incidents. A manager called me later and apologized. He told me that after investigating, they confirmed both people who entered were hotel staff. According to him, they had been sent to check that our welcome amenity had been delivered and that the minibar had been properly stocked. That explanation didn't make things any better. In fact, it made the situation worse. At any hotel--but especially one claiming to offer luxury service--communication among staff needs to be far more organized and respectful. There is absolutely no reason to disrupt guests inside their room, especially without waiting for a response, just to double check on items like chocolates or minibar inventory. That kind of operational breakdown speaks to a lack of training and awareness that should not exist at this level. Beyond the explanation, there was no real resolution offered. No offer of compensation, no suggestion to move us to another room, no proactive solution. Just the same vague line: "Let me know if you need anything, I'm here until midnight." It was a dismissive and inadequate response to a very real violation of our privacy. To make matters worse, one of the reasons we book with Amex FHR is the guaranteed 4 PM checkout. We usually take full advantage of that, but this time we've already changed our plans to check out at 9 AM. Not because we have to, but because we simply don't want to stay here any longer than necessary. There are many excellent hotels in San Francisco that offer true five star experiences. I chose this one for the location and design, but behind the aesthetics, this was more like a 1.5 star experience wearing a five star label. We will not be coming back. read more

Christina was our check in girl. She accomadated all three nights perfect and was so kind to gift us with a champagne bottle . It's nice to check in to a hotel and have someone so easy peasy, professional , fun and knows what there doing . We will be back to visit our daughter in Berkeley and only want to stay here . Thank you read more

Stayed here for my boyfriends birthday for one night redeeming a night through capital one venture x. Amazing customer service right off the bat, and the lobby is very inviting. They are definitely st your service and has a great experience. They even brought up a complimentary cake for my boyfriend's birthday and gave late check out. Location is in the better side of SF, definitely okay to walk around at night. Great views as well read more

Great 5* staff and location. It 3* was OK for one night corporate stay. Couldn't adjust temp in the room, no top sheet on the bed. Light switches in the restroom missing motion sensor plastic covers. Didn't locate a room service menu and blackout curtains didn't close all of the way. Again, fine for one night stay. If I was staying longer I would have brought these to the attention of management. read more

Really enjoyed my stay at One Hotel. Steven T., the Director of Rooms, went above and beyond with his warm hospitality and a thoughtful upgrade, which made the trip feel extra special. The service truly felt five-star. Highly recommend this hotel for anyone looking for comfort and a luxury experience. read more

1 Hotel San Francisco - They had complimentary infused water. - Hotels Near Me - San Francisco, California

Very beautiful hotel! Stayed for a few nights this last week, and it was a great experience. I personally like this vibe more re: a little more earthy / homey feeling than some of the comparable in price hotels in the area. Service was great - valet did a great job with the car, everyone was very nice. The room was spacious and had a good workspace. Beds are comfy. The gym is smaller, but it's well equipped. My favorite random thing is instead of a do not disturb sign, there is a do not disturb rock (pictured) hahaha read more

1 Hotel San Francisco - The do not disturb rock - Hotels Near Me - San Francisco, California

We stayed here overnight on business, opting for a Bay View room. From the jump, all the details blew us away. Everything from the snacks, the handy refillable water in the hallway, the toiletries that made it feel like we were staying in a spa, the Nespresso machine with Bluestone Coffee, Black and Chamomile Tea. The fun little captions on the shower cap. The inclusion of an old school shower timer. 5/5 stars. There's a house car (an Audi) that will drop you off within 2 miles of the hotel. The driver is super chill and knows his way around the traffic from being a taxi driver for so many years, so you're in good hands. Other interesting details: There's urban bee hives on one of the terraces. Also an herb garden. If you really want to ball out and have some F You money to burn, you can stay in one of their rooms with a patio space and heaters. It's bananas. If you stay on a Saturday, there's an amazing Farmers Market at the Ferry Building. Even if you don't stay on a Saturday, the Ferry Building food is so good you won't even miss the Farmers Market. Everything about it, we loved and it's ruined our expectations of what a hotel should be. PROS: Location. View. Cleanliness. Everything. CONS: Price. Bathroom that has no sound dampening. The shower isn't very strong (but I've still never been in one that is). The fact that we couldn't stay longer. read more

See all

My family and I stayed at the Terrace Suite on Sat., 10/12 - Sun. 10/13/24 for a special birthday staycation and Fleet Week festivities. We were very excited as we had discovered and stayed at this hotel previously this past summer and loved it. However, our experience this time was very disappointing and we really questioned the value of families as customers at 1Hotel. We arrived early and understood that our room may not be ready as check-in is at 4pm so we had the front desk hold our luggage. We came back shortly after 4pm and was again told to the room was not ready and due to a late check-out special, the individual in the room had just left a half an hour ago and there was no estimated time when our room would be ready! Now we opted for a late check-out rate the last time we stayed here and we were provided the room until 2pm. Why is this person allowed to stay in the room well past 3pm when check-in time is 4pm for the next guests?? We understand it is a special weekend due to Fleet Week, but this is just poor management and scheduling and made us feel that our reservation and business was not valued when we paid over $1,300 for the room. We were also told staff would call or text when the room was ready and by 6pm, we still had not heard from anyone and just decided to check with the front desk again as my 5-year-old son was getting tired. We were relieved that it was ready and we were able to finally go to our room at approximately 6:20pm when check-in should've been at 4pm! This is just unacceptable when we paid over $2,000 during our first stay and then $1,300 this past weekend to celebrate a special birthday and even notified the hotel about the occasion via email! Our family still believes the staff at 1Hotel are absolutely wonderful, but we really regretted how our reservation was handled and even more disappointed management handled the weekend reservations so poorly for an establishment that prides itself in customer service. We felt they really did not value our family reservation. Please do better for all families who visit your hotel and not just accommodate individual travelers. read more

Recently spent two nights here and overall really enjoyed the stay! I picked 1 hotel for a staycation based on it being a pet friendly property and was happy to be able to bring my pup. First, you cannot beat the location and the views! It's as close as you can get to the ferry building and embarcadero. Our room had a wonderful view of the bay bridge as well! They also had roof access for a terrace. Second, the hotel theme around sustainability is really immersive. All of the natural textures and plants really created an organic feel. Third, the hotel was truly pet friendly and they provide crates and bowls if you need them. Another highlight was the in room dining. The gelato on the dessert menu was an actual pint, great wine menu with local wines, and the breakfast was on point. I actually ended up preferring the in room dining menu to their restaurant, which felt more like bar bites and was a bit loud. Service was excellent across the board and the valet was quick. Gym had all the essentials. The only drawback was it was not the quietest night of sleep I've had, and if you like a firm pillow you should bring your own. The noise is not specific to this hotel though -- I've started at the Hyatt nearby and it's a similar experience. More something to just be aware of with the location! Overall I would absolutely come back and really enjoyed our stay! read more

See all

A stunning hotel when it comes to the interior and exterior, but there were hidden taxes and amenity fees that were not disclosed up front. My bill upon reserving was $851.37 but the folio revealed how it jumped to $1,026.42. While I knew part of that jump was the $150 late check out fee at 3pm, which I knew I was paying for--this is a rather predatory practice for (what's considered) a 5-star hotel. While I absolutely love their restaurant, Terrene and the Bamford Spa, it just majorly turned me off that they do hidden fees. read more

Fancy schmancy! Brand new and renovated. Formerly known as Hotel Vitale. Great memories at this location and glad it got a whole makeover, although it was already pretty nice. The lobby is filled with greenery and smells more like a spa. You don't feel like you walked into a hotel. The bar and outdoor seating all have new and modern furniture. Ceilings are covered in hanging plants and light fixtures. More dining space too. Wish I took a picture of the inside. It's amazing how much plants make a space so different and more aesthetically pleasing. The entire menu has changed too. Their drinks are oommggg soo refined and delicious. My fave was their hibiscus drink. The presentation is hella pretty too. Their cheesecake dessert was light and yummy. Keep in mind that now it's all fancy and new... prices are high. $18 per cocktail, high. Def gonna visit this place again, maybe on payday haha! read more

See all

Loved my stay at 1 hotel! Aesthetically relaxing, kind staff and environmentally conscientious at every turn. You'll find hangers made from 100% post-consumer recycled materials, shower timers to remind you about water waste and, instead of hotel notepaper, there's a reclaimed chalkboard for notes, your key 'cards' are made from recycled wood. The plants throughout the hotel bring oxygen and life. My only caution is exterior rooms also come with traffic noise so ask to be on a higher floor, the bus traffic can be noisy early. Super convenient location with a beautiful view of the bridge and close to amazing food. Would definitely recommend staying here. read more

See all

One of the best hotels I've stayed at. Clean, modern, courtesies staff and located close to the water. We ordered room service and they got our salad order wrong but it's ok, we ate it anyway. Bed was super comfortable! read more

See all

My first opportunity to stay at a 1 Hotel property and it did not disappoint. Great location. Excellent staff and valet. The restaurant and room service were a 10/10 read more