If 1 Stop Geek Shop was the only computer shop left on the planet, I think I'd be more to get rid of my broken computer and rely on carrier pigeons instead of subjecting myself to their ridiculous customer service and slow turn around. Do not take any electronics in need of repair to them, and do not, under any circumstance, purchase any of their computers. I purchased a computer from them in November of 2010. I didn't begin using it until the middle of December, and by the second week in January we were having difficulties keeping it on, due to a power supply issue. The "owner" who later called himself a "manager" did tell us that he'd "take care of us" when we brought the computer in mid-February. I heard nothing from this company unless I called them. The were "fixing" my computer for 10 weeks, and I finally got a response after filing a complaint with the better business bureau. Their customer service is non-exsitent, no one could answer my questions, and best of all even be bothered to return my phone calls. For a company that boasts on their website "100% customer satisfaction guaranteed" and "fast turnaround", I experienced everything but their claims. To top it all off the "owner"/"manager" Jason Gregg was downright insulting in his communication with me, implying that I think computers are fixed by fairies and parts to fix them grow in backyards. I would avoid this company at all costs. They are shady, unprofessional and ridiculously slow. Take your computer somewhere else, anywhere else, and save yourself the hassle I experienced. read more

I took my phone in to get the screen replaced and was very happy with the turn around on my phone. Will happily continuing doing business with TGS. read more

I called these guys because they were on my side of town and I needed help fast. The level of service I received from them was surprising, because they went the extra mile and didn't try to bleed me with costs. I'm a professional so I respect earning a professional rate for services as long as their is no legal price gouging going on. From the visit to my home and being charged just a portion of the service call, getting an honest computer diagnosis and then free follow-up after I had to take my machine into the shop and later have them check one more thing, I can say these guys, very friendly and ethical, are certainly worth you giving them a call. Check them out and see what you think. I checked Yahoo! and saw I wasn't the only one commending them for their approach to business. Some good guys who took care of my computer problems. Recommended. Michael read more

I have NEVER had such a bad experience anywhere in my entire life. My husband brought my iPod in for a battery change a few days before Christmas. It was supposed to take 24 hours but turned into a 5 week nightmare ... literally. We were assured by Jason (who represented himself to be the owner) that they are an authorized Apple Service Provider ... the are NOT! During the process, the person doing the work and tore the ribbon which connects to the menu dial (Nano 4th Gen). Fine. Nobody called to say there was a problem and that a new ribbon had to be ordered. Fine. But when we called, we were met with confusion and rudeness to the point that Jason yelled at me. Fine again. After 3 weeks, we went into the shop to make sure the iPod was even there. After another yelling match where Jason proceeded to tell us his life was falling apart because his wife left him, clearing the bank account out in the process, things calmed down and we learned that the replacement ribbon they ordered had been sent back and they'd order another one. Fine again. All we asked was to keep us informed. A week later, after hearing NOTHING from the shop, we called back only to learn that the ribbon attached to the hold button had come off when trying to put the battery back in the case. So back to the shop we went. They no longer make this part and wanted to use the board from another iPod to replace mine, turning mine (which was in MINT condition aside from a dead battery) into one that I had no knowledge of all while trying to blame us for the problem. Jason wasn't there, so we waited. When he came back to the store he immediately took a defensive position and started to yell and scream at my husband and I. It was absolutely unbelievable and UNACCEPTABLE behavior to the point that I called the non-emergency number for the police to see what our options were. I can now tell you that not only did his wife leave him, he has a problem with his employees (which lied to us time and time again ... when they weren't yelling), he wanted to put a bullet through his head, he served in Iraq & Afghanistan where he saw all his friends killed and killed people himself (just what a customer wants to hear after reading signs posted in the shop that he carries a gun and won''t hesitate to use it). Needless to say, I was done and NEVER wanted to see or deal with this person again. As my iPod was in bits and most likely beyond repair (according to the several AUTHORIZED Apple Service Centers I called) and no longer had any confidence in their abilities or trusted them, I was only willing to take a replacement. Jason tried to pawn another iPod they had in the store which was all chipped up and grungy (again, mine had been in a case it's entire life and was in MINT condition). Finally tired of each other, he agreed to order a new one from Apple (6th Gen) and gave me the agreement in writing but refused to offer any proof that he actually placed the order. Based on our previous experience, I didn't have much faith in him. According to Apple's website, their product are received 3 days after the order is placed. One week after the incident, the iPod STILL hadn't arrived and I was afraid we were going to small claims court (we had made the mistake of telling Jason we lived out of town and would be leaving soon, so I was worried he thought we wouldn't pursue the issue if he reneged), so I wrote an email to ask when it might arrive and that I would have to take further action if I didn't hear anything. He wrote back saying that the matter was closed and that I'd get it when I got it (I'm still shaking my head in disbelief). To his credit, it arrived the next day but it was NOT what we agreed upon. What I received is a refurbished unit from a third party (NOT Apple). It's in working condition so, as far as I'm concerned, the matter is closed but it was a complete nightmare and something I hope this review will help others to avoid in the future. Please check the better business bureau. I wish I had. Somebody filed a complaint in September that would have kept my husband from crossing their threshold. Every other review here is for a service that is easily managed by anybody who has even the slightest knowledge about computers and I wouldn't be if the company wrote them themselves ... they are that dishonest! Save yourself the headache and frustration ... go to Ribbits. And if you have an Apple product, Haddock Computers is your place. Do NOT go to One Stop Geek Shop. You WILL regret it! read more