Do not use Verizon as a phone plan. They are a bunch of manipulative liar who will tell you…read morewhatever you want to hear then go behind your back to charge you outrageous prices and there's "nothing they can do to fix it". It's horrendous that they are allowed to liar to their customers and have no consequences for their actions. And this is not the first time Verizon has tried to squeeze us of every penny we have. My family has fought withthem for months over money issues such as taking too much money out and not giving it back and now trying to charge $830 after they lied to our faces and said we wouldn't be charged. We will be taking our money elsewhere because we can no longer trust Verizon. It's disgusting how they can get away with this. I don't care how "good" of a phone service they are, this is unacceptable behavior.

We have been customers for almost 22 years. We bought a new iPhone 15 pro max during a free tablet…read morewith purchase of a phone promotion. I went into the store today to pick up the tablet, and they said the promotion is over and there is no possible way to give me the tablet. That's it, nothing.... Terrible customer service, they just lost a loyal customer.

The staff are very slow do not care for how long customers wait super slow and not efficient…read more They need a manager in store They care zero about customers

I am healing from a broken hand and one week later my old Verizon phone completely died. It was…read moretime to get a new phone. I went into the Verizon store on N. Maize Rd. I spoke with Ivy and Isaac explained my situation and they were helpful and thinking about how to replace this phone. The very next day marla and Isaac helped get the new phone functioning for me. They were extremely helpful and I very much recommend Ivy Isaac and Marla. Thank you so much.

Absolutely horrible service…read more Two months ago, we switched over from T-Mobile to Verizon. Traded our phones in, signed a contract saying they were going to give us a Verizon card to pay off our T-Mobile phones. Two months later here we are still paying for two phone plans. Not a single person on this team can figure out why, which has led us to pay two phone bills for the past two months. The general manager, Nathan set up a meeting, he was not able to make it, he informed the other manager Delilah, and she did absolutely nothing to help the situation. After going into the store five times trying to get this resolved you think that she would put a little bit more effort into helping us resolve this situation. She sat in the back and didn't come out until the very end when we were told to leave due to bringing up the possibility of us talking to an attorney to get this resolved. We are left with zero resources, the only thing they did was give us a customer service phone number, after being on the phone with them for hours there is nothing they can do, we have to go in store... Extremely frustrating when the people in store do absolutely nothing to help the situation. So unless you're wanting to leave even more confused than when you walked in, I'd inform you to avoid this location at all cost.

Purchased a new phone...took my old phone home to make sure everything was ok. Took it back few…read moredays later wanted it wiped. Broc said he did it but I kept getting messages. Had an issue with my camera having lines in it and Broc told me to wait a few days for update but it was already updated so I took it back a week later and all it was the guide on camera for live shots. New guy try to defend Broc and argues with me. Never ever go in this store. I'm not sure if it's a true Verizon...rude service. Improvement would be educate your employees, listen to your customers, and be polite to customers.

Never in my entire life, have I ever paid a company to replace a bad SIM card on my phone. Being a…read morecustomer with Verizon for over 5 years with a small business company with 8 lines. What ashame I know it will not hurt a global business if they lose a A customer but I am definitely changing.

I had put off getting a new phone and updating my plan because ... well, it's just a dreaded task…read more But Diana at the Verizon retailer at Harry and Edgemoor was just as helpful and patient as she could be. She listened to my needs as a small business owner, she checked the latest deals, recommended a phone and a plan that will do so much more than the ones I had, and was friendly and sassy in all the best ways. The whole transaction took less time and money than I thought and I'm a happy customer. Thanks, Diana!

I received a 29,000.00 bill have spent 24hours over 4 weeks trying to get it taken care of pour…read moreservice

I love Verizon they are reliable and fast with rewards for every individual! Glad to be with e…read moreVerizon

Take forever to help customers employees are super slow and don't seem to care about people's timeread more

From the owner: Wichita's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10…read morePro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Wichita connected with top technology and expert guidance. Visit us today at 4819 S Washington Ave for the newest smartphones, tablets, and accessories.

Do not go to this store! I ordered a device from Andover, which was accidentally sent to this…read morelocation. Colin was the worst representative I have seen in a long time. Not only did he yell at the customers in front of me, but he attempted to negotiate our transactions at the same time. I then proceeded to set up my own device while he finished up with them. At the end of the transaction, I was charged a $20 in store set-up fee for something I did myself!

It's unfortunate, because the employee we worked with to get our phones set up was very helpful,…read moreand polite..However, I cannot say the same about the manager. We purchased 4 tempered glass screen protectors for the family, for a whopping $60 a piece, and they ALL 4 broke within a week. None of us had dropped or damaged the phones in any way. They just started chipping around the corners after very little use. We came in to ask what the deal was, and the manager tried to blame it on us. "Well whatever happened to damage the tempered glass, would have happened to the phone screen". He continued to repeat this line about 3 or 4 times. I tried to tell him that "sir, we've had these for less than a week and they're all broke. just admit that you sold us a faulty screen protector and we'll pick up another one". But he wouldn't let it go, insisting that it must be our fault, and that we were the idiots. I hope this guy isn't there long, or we will absolutely find another store to do business with.