Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

in independent living they allow people with children to live there…read moreit is not 55 and above

The rehab facility is in poor condition walls need paint carpet need cleaned very short staff the…read morenurses work both sides overwhelmed the nurses could not give the info for my love one they were not equipped with what they need to do the job that they are trained to do I am grateful for the ladies who took the time to provide great care for my love one.As a family we were able to visit frequently to make sure our love one was not neglected

Moving to a lovely villa Jin a nice senior community. Happy to have the conveniences.read more

Do NOT Recommend Bethany if you are looking for actual Rehab and Recovery for a Senior…read more My Elderly Mother went there after a horrific fall and excellent treatment at MVH. Very disappointed in the total lack of organization and management or the occupational and physical therapy. She was supposed to have two sessions of Therapy a day. They usually did not happen and we don't believe a single one was for the proper time. The therapist would literally walk her half way down the hall for 5 minutes and return her to her room. It's almost like they want the senior to NOT recover so that they could get them as a full time permanent resident customer. No organization. No management. The therapy manager never returned my calls. They insist you declare on their markerboard if the senior has outside medical appointments so that they could schedule Therapy around it. We did days in advance. And just as I am wheeling my Mom OUT of the room for her declared medical appointment, BOTH the Occupational and the Physical Therapist show up and feign surprise that they won't be able to do any therapy that day. Pitiful. Stay away from Bethany for Rehab!!! Unless you don't want actual rehab for your patient. My Mom actually fully recovered ONLY because I checked her out early from Bethany and arranged for In Home Rehab thru Miami Valley Hospital. Also - My Mom's room was very worn and filthy. I asked multiple times if they could clean up the "accident" stains from the side chair. It only got better when a week later I cleaned it up myself. Pitiful.

Hi Just wanted to take a minute to say how much Trinity…read moreCommunity has done for our family. My mother (Rosie) has been there alittle over 6 months and it's been such a blessing knowing that she has made so many friends and the staff is just incredible from everyone in the kitchen, the Therapist, Nurses , (especially Heather who is an absolute angel ) all of staff has been incredible. A special thanks to Corey Vaughn after a few minutes with her we decided this was the right place for Mom. Thank you again Trinity Community & Staff .

Amazing staff! Great place to work and live! Beautiful campus. Amazing leadership. Love spending…read moretime with their well trained and knowledgeable employees.

Just moved my grandmother here and can already tell it will be much better for her living here than…read moreher last location which will remain nameless. Her room is very large and it also has a sitting area and a small kitchenette. The bathroom is large enough for her and her walker which was a problem at her last location. The staff here were beyond helpful and made my grandma feel welcome the second she walked in the door for the first time. The staff to resident ratio is great here too, so my gma won't get lost in the crowd and she'll actually be cared about on a more personal level. The meals are freshly cooked and the place is kept very clean. They have a lovely rescued dog that lives on site named Ollie who greeted my gma with a very cheerful tail wag and wiggle. So far I think my gma loves the place.

Great place to work. Leadership is active. Staff is responsive. Well trained. Honest. Great…read moreplace to place a loved one!

this staff is amazing. with all of the jobs, titles and disciplines associated with a facility like…read morethis it seemed to run smoothly. very smoothly. My mother lived in the Independent living section for a number of years and transitioned to rehab after a fall. The Brookhaven staff was extremely compassionate and receptive. Thank you one and all for your dedication.. special kudos to Lucas, Mallory and Emily. your help and guidance insured a peaceful and caring last few days for my Mother. thank you.

Believe the reviews. I made the mistake of thinking that all the negative reviews were just a few…read morepeople with bad experiences. Everyplace has bad reviews here and there but this place absolutely deserves all the negative reviews. My mother was there for for a week after getting out of the hospital for a brain aneurysm and a mild stroke. The first night there she fell out of bed, then the second time she fell was two days later even after we asked them to keep the bed as close to the floor as possible they still kept the bed about 3 feet off the ground and she fell again resulting in a hospital visit overnight. The third time she fell because the moved her to a chair and just rolled her into the center hallway and left her without a seat belt to keep her in the chair. She fell right onto her head resulting in a week in the hospital. All three falls in a week!!!! They do not care about anyone. Do not send your loved one here or you will see how negligent they are everyday.

Not pleased at all with how my grandmother was taken care of. We arrived one day to find out she…read morehadn't been breathing too well which had been going on for a day. They ordered a chest xray at 4am. We arrived at 4pm to find out the cray still hadn't been done. We got a nurse in there who came in extremely aggressive and checked grandmas vitals while handling her pretty aggressively. She kept on stating that her vitals were fine. The nurse kept cutting off my father in law when he was trying to explain to her that she wasn't breathing well. We decided to get grandma sent back to the hospital to find out she actually had fluid in her lungs. I was also told by grandma that her heels hurt so bad and she had asked for a pillow to prop them up. No one ever brought her a pillow. I asked the nurse who was being aggressive about it only to be told they don't have a lot of pillows at the facility. She gave me extreme attitude when asking her why they didn't call me or make do with what they did have. The nurse decided in that moment to make do with a blanket, and I'm wondering why they didn't do that before. They let my grandma sit there for a whole day without propping her feels. I called out this very nurse for her attitude and unprofessionalism only to be telling a room full of nurses that there was a lot of tension in the room and that we all needed to breathe. The nurse ended up apologizing to me profusely as she was aware she was being completely unprofessional and maybe didn't think we were going to call her out. Wonder how often this happens. My grandma will not be returning. Can't believe we found out she had fluid in her lungs and the nurse at Stoney Springs didn't seem concerned prior to this or ready to hear what we had to say while explaining that she didn't feel good.

Care would be the key request. My father died of nothing but NEGLECT. I wouldn't take a dog…read morethere. Worst food. Worst accomodations, worst employee, nurses, nurses aids. Worst management. Worst director of Nursing, Nikki. My dad died of neglect. They told lies to the family. Lied about his weight. Lied he was being fed. Lied he had puree diet. Please rethink taking a loved one there. Or a friend. Or any human being. Have contacted police. That's how bad it is.

Not a fan. Close family member in there over a week and no communicating with family on patient…read morestatus Or anything at all. Requested twice. Don't change clothes daily, wondering about bath. Food delivered with no assist to patient to sit up or get comfortable. Have to ask if anyone even checks on patients

Apparently this facility recently opened January 2024. It is really beautiful and staffing seems…read morevery good, possibly because it is new and aesthetically appealing. When visiting a loved one at a facility you have to trust so much that they're cared for,and are safe. I did feel that way even though it's devastating to have someone in assisted living or memory care unit. Definitely worth a tour if you're placed in a position of needing long term care.