They have officially closed down after Prime and Post Oak got closed down. Prior to that it was a…read moreroom that was run smoothly and had many return customers. They had experienced dealers and had many offers.

Great atmosphere with plenty of action and friendly service. The wait staff, cage personnel, and…read moredealers are welcoming. It is fun, safe, and legal. I also like supporting the ownership group of military veterans.

OK, I try to find a pattern of when is the best time to come in because there is days I spend $50…read moreand walk out with 10 stuffies, other times I spend the same amount and end up with only 2 stuffies! Weird,... I know! However my family loves to stop by especially after dinner as a treat. Claw City is always clean and have a variety of claw machines with many different stuffed-animal characters. What makes this place awesome is that if you accumulate a certain amount of stuffies and don't really want them, you can always trade them in for other prizes that they carry in the front. Overall it's a fun place to stop by, we are continuing to come in when we are nearby!

I had been here about 6 months ago with my young kids and we had a great time and they each walked…read moreaway with a few stuffies. The employee even came around ensuring the little ones got something. We went back with a large group of us over the weekend and the machines had gotten so difficult that no one was winning anything and the toddlers were so sad. The machines either wouldn't grip tight enough or would pick up a toy and fling it. After spending $40 and only getting one stuffie we will not be returning here. I've been to a few of these claw places and the fun of it is that these machines are much easier than the stand alone ones at restaurants. We spent 5 tokens on a shooting game and didn't get a single point. I decided to mention it to one of the employees so she went to test it out herself and sure enough the game was broken. She was kind enough to give me my tokens back but it was another disappointing game for my toddler.

My recent experience with Greatland Tours on a trip from Houston to L'Auberge was **shockingly…read moreunacceptable and completely contradictory to the polished "About Us" statement the company promotes.** For a business that claims to use top‑of‑the‑line vehicles, professionally trained drivers, and exceptional customer service, what we encountered was the exact opposite -- a trip that felt unsafe, disorganized, and downright disrespectful to the loyal riders who depend on this service. When passengers arrived at the pickup location at 7:45 AM, there was no staff member present--only a posted note instructing riders to pay the driver. The bus that eventually arrived was an extreme downgrade: a small, visibly dirty vehicle clearly not intended for long‑distance travel. The first step was broken, making it difficult and unsafe for elderly and disabled passengers to board. **I would bet that 80% of your ridership consists of elderly people, which makes the lack of accessibility even more unacceptable.** Inside, the conditions were equally unacceptable. Seats were cramped so tightly that passengers had to squeeze between rows. Several seats were broken, there were no footrests, and the peeling faux leather rubbed off onto passengers' clothing. To make matters worse, the bus had **no restroom**, forcing everyone to rush into a nearby Taco Bell before departure because there would be no stops during the 2‑hour, 10‑minute ride. Even a car trip of that distance typically requires a restroom break, let alone a bus filled with seniors. The bus held only 38 seats. The first pickup nearly filled it, the second left only a couple of seats open, and by the third stop, passengers with reservations were turned away. Tension rose quickly, and understandably so--loyal riders were shocked by the drastic downgrade in transportation and the lack of communication. Adding to the frustration, prices have increased to $25-$30 with a card and $35 without, yet perks upon arrival at the casino have been eliminated. Riders headed to the Golden Nugget are no longer dropped off there and must find their own way, even those using walkers, canes, or wheelchairs. All of this placed the new driver in an unfair and uncomfortable position, simply trying to follow instructions while passengers expressed justified concerns. In the end, we paid more only to receive deplorable service. It raises serious questions: Should this bus--or any like it--have been on the road? Did it even pass inspection for safely transporting passengers? This experience was inhumane, unsafe, and far below the standards Greatland Tours claims to uphold.

There wasn't clear communication about checking in 15 minutes before. I had previously taken this…read moreservice at another location, and you paid the bus driver when you got on the bus. They told us 3:50 we missed the bus, when the bus departure was at 4:00, the actual departure was 4:10. The bus driver said that the bus wasn't full, he could add us. When we were asking about paying, the staff laughed, and when another staff asked about catching at another location, he yells and said that we missed it. Until another customer explained the alternate location is a different time, the guy says, oh, didn't know what you were asking. When I asked for names of the employees to tell the owner, he is missing out on a small group One guy did not want to give it to me so I took his picture and he threaten to call the cops, saying I can go to jail, until my friend who works with HPD said there is no law that says I cannot take his photos. Really? You were going to call 911 and when the police arrive say she took at picture?!! Speaks to their racism, when I challenged their thought process they threaten to call the cops???!! If you want to be treated with respect, avoid this company.