Customer service was rude on the phone - simply called to ask if they could make an alteration before making the trip out and the owner was incredibly rude. read more

I had a staggering massive stain on my clothes, yet it was so overwhelming to endeavor to clean myself. I picked this company cause it was close by, yet it didn't cost a huge load of money. I gave them the directions and they told me it was only going to take a day! I got sent the most awesome cleaner and my clothes is totally clean. Much gratitude to you so much!!! read more

11 M Cleaners - Laundry Services Near Me - Washington, DC, District of Columbia

I rarely use dry cleaning or tailoring services, but 11M is really close to my apartment, so I decided to give it a try! An inside panel of my coat was torn and while not essential, the tear was bothersome. The seamstress walked me through her recommendations and how she would make the repair. They treated my item with such care and got it turned around quickly! I'm going to be taking more items there for tailoring/repair as a result of this awesome experience. I can't recommend enough. read more

Great, reliable, expedient cleaners. The shop owner is lovely and warm in addition to being professional. She's done buttons and tailoring for me and is honest about which type of stains might be hard to get out, but she gets them out anyway. read more

These guys are great. They have never lost or screwed up a single thing for like us. I now live in SW and still go here for all cleaning and tailor needs. I've done suits, jerseys, chinos and more for tailor stuff. Always perfect. read more

This review is for the tailoring services. The owner is an older Korean woman who is incredibly sweet. It's obvious that she tries to remember everyone who comes in. As other customers came through the store, she would ask about their families and lives. I had a dress that I needed taken in on the sides and I went to about 3 places around the city (including Bessons) that quoted a price of at least $75 for taking in the sides and $75 for hemming the bottom. These were starting prices. So I was EXTREMELY happy to hear that 11 M would do it for $35 starting! The dress was ready in a few days (tailoring services are sent out to another woman) and it fit perfectly. Best of all, it only cost me $35. Will be coming here for all of my tailoring and dry cleaning as it's affordable, great services, and extremely friendly owner. read more

3.5 stars Since I hadn't bothered Dryel-ing my cashmere and wool sweaters or my flannel slacks before Christmas, I gave up and took them to 11-M, since it's a block away from my house. I don't normally believe in drycleaning because it can be so expensive, but since I'm beginning to suspect that Dryel is sham (Ever notice that your clothes only smell good afterwards? You have no proof whatsoever that they're actually clean... Think about it...), I parted with the dough. 11-M got the job done and pressed my flannels quite nicely. My only thing was, I was charged for 2 cashmere sweaters when one is merino wool. Big difference. Otherwise, they did a fine job for me, and were nice about it all. read more

I'm noticing a lot of the negative reviews here are NOT for 11 M cleaners...They appear to be for the laundry mat "11-M Coin Laundry", which is on the North East corner of M and 11th and apparently also takes laundry to 'supposedly' be dry cleaned. "11M cleaners" is the little dry cleaners that is just 3 doors South of the corner of 11th and M street and is fabulous. Here is their webpage... http://www.drycleanear.com/11-m-cleaners-dry-cleaning I've been using this place weekly since 2008. In all that time I haven't had one problem (except for a time I instructed them to do dry clean something that I later realized had a tag that said do not dry clean). On several occasions they have gone as far as to take my more elaborate items (wax finished jeans, silk coat, etc...) aside and hand wash them personally just to be on the safe side. They do excellent work and are an extremely polite and friendly family. I lived almost across the street until 2014 when I bought a place way up NW, yet my wife and I still go WAY out of our way to go only to this place any time we have a specialty item or an expensive article that we wont trust with anyone else...despite both of us having dry cleaners across the streets from our offices. One Tip...If you are the type of person who is on a very tight schedule, don't always expect to walk in right at 7:30am when they are scheduled to open. Once in a while they unlock the front door a few minutes late, but not by much. read more

A generic laundry facility that blasts Spanish-language TV and uses duct tape to fix any mechanical problems. The ownership here is busy investing their profits back into more gold teeth and overly tight-fitting leggings/jeans, but they still find time to run a shady commercial laundry facility that boasts a decent selection of washers about as old as I am. Not recommended for first dates, but a decent place to do your laundry and people watch. read more

I thought it was an anomaly and didn't want to write a negative review when my suit jacket was "dry cleaned" and returned with little fuzzies around the shoulder but then I decided to look at some other items I've had dry cleaned here. I have to say I didn't check my two dresses when I picked them up back in October, but deciding I wanted to wear both of them this week, I took a look. One dress was returned with the hook and eye completely gone! (The hook and eye closure is a common way to fasten garments together.) The other was pretty loose, and I am sure once I wear it, it will get broken. My boyfriend has also had issues with getting his shirts dry cleaned here. As nice as the workers are, it's not worth the expensive price to get things cleaned only to have them returned damage. read more

Typical dry cleaning set up with a very nice couple who runs it. They will learn your name after just a few visits. Yes it is on the expensive side, but its not that much above most other dry cleaning places in the area. Mens shirts run about $1.99 and a two piece suit runs $12.75. For anyone living nearby its works well. Convenience is its biggest attraction. read more

EXPENSIVE! We went to this cleaners because it's across the street from our apartment building, but we will not pay for the high prices anymore. I spend three times as much at this cleaners than I would at other places. Insane! Now we're going to walk the extra three blocks to the cleaners on 12th & L to save money. read more

The quality of the service was good, however they charged me the "blouse" price for several Oxford shirts, aka plain white button up shirts that are no different than a man's shirt, which costs a lot less to dry clean. That's ridiculous. This wasn't a fancy shirt with beads and lace that needed special attention. It was a plain white button up shirt. There is no reason to charge me extra just because the shirt belongs to a woman. read more

I drive by this place almost everyday for work. I've used their wash and fold service a few times but the prices are higher than just up the street at Logan Laundromat. Overall the store seems nice enough but it's loud with the TVs and their machines look very old. The employees are nice there, though I've ran into one that barely speaks English which was a little annoying. If they upgraded their machines I'm sure they would do really well. There are so many apartments around the store. read more

Great local dry cleaners. I've had pants and suits cleaned and delivered on-time at 11-M Cleaners. The owners are professional and helpful. I've also had 7 pairs of pants hemmed, and yellow thread has been used on my jeans to match detail elsewhere on the jeans, and the owner has also saved the original cuff to add back onto another pair of pants. I am very satisfied with 11-M Cleaners. read more

The husband and wife team who own the dry cleaners are really great. Very professional and pleasant. They are right around the from me and know both my name and my husbands. Maybe they are more expensive as some reviewers say, but the convenience is key for me. One time I dropped off a silk camisole and I had "fixed" the strap myself. They had fixed it for me, no charge! Oh, and she has the most beautiful plant garden in her window. If you have something very fancy, or sentimental, etc. then yes, I would probably take it somewhere else. But for the basics, you are good to go. read more

If you're willing to pay $42 to dry clean a comforter then by all means patronize this business. Otherwise, save your money and go elsewhere. This place is in business because there are no other convenient options in the neighborhood. The place is ridiculously overpriced. I will say, however, that the people who work here are very kind, but that doesn't do it for me. read more

I used them for the past few years when I was living in the Mount Vernon/Shaw neighborhood, and they were fantastic. I ordinarily don't write reviews for cleaners unless they are exceptional or very poor, and 11M has been the former. They got out a stain I had for 3 years, that other dry cleaners in NYC could not remove. Excellent. The reviewer below me is correct, some of the reviews are actually for the coin-operated laundry spot across the street - completely different business. Their prices are reasonable $2 to launder work shirt, and $6 for pants, with suits running $12. Alterations have been good - a few misses - but they rectified any issues I had by correcting the problems free of charge. Overall, excellent cleaning service that I sorely miss now that I no longer live in the neighborhood! read more

The only place I will take my dry cleaning and tailoring. Great prices and turnaround time, with lovely service.

I will not be returning. I took several dresses in to be dry cleaned and specifically asked for them to be dry cleaned even though the tag says they can be washed on delicate. My dresses came back with lots of fabric balls on them and looking like they had been through a washing machine. Not good quality and overpriced. read more