We do the annual membership and feel its a good value for the price. It gets a little busy on the…read moreweekends and if your kiddo is small you have to make sure bigger kids don't run them over (because no employees are policing anything) but those things are to be expected almost anywhere like this you go. A lot less busy during the week and the staff is generally friendly. Only reason its not 5 stars is the bathrooms. You can tell they are both primarily used and cleaned by children, so needless to say they are pretty gross. We usually stay for about an jour though and just make sure we have him use the bathroom before we get there.

Been a member for 6 years with no problems. Then an incident with a hood rat gets ME banned. She…read morewill be trouble for someone else soon. Bye!

So here we are I mean, I'm not saying this is the worst place ever but it definitely is a bit…read moredeserted because there's not a lot of options to do besides hanging swing where you grab onto it and let go but besides that there's just a trampolines and there's nothing really else to do. I mean it's kind of the shocking experience that I've ever seen a park where you have a certain amount of time to play in there who would want that I might not go there because of the experience but maybe because it's it's just a trampoline park bought some water at the desk nice and cold also but I said that there's not a lot of options to play on

It was fun but could us updating. Fairly decent crowd for a Wednesday evening. Staff was helpful,…read morepolite and engaging.

The teachers worked hard for kids , but unhappy with the management !…read moreAfter we informed them , more then a month ago that we taking a break by mid of April , they demanded a payment today for the whole month , blaming us that they lost that email ... After we said we can show our emails they refuse to do any adjustments and keep demanding a payment for the whole month . When they said our 2 boys have to leave a class , if we don't make a payment for the whole month , it was not about money anymore its just show you real face and your bad attitude to our kids .

Dropping my rating after attending a 2nd birthday party here (for a kiddo, in case that's not…read moreobvious). Many of the notes in my original review still apply, so check those out for the full details. Again, I do NOT have a kid attending The Palaestra for gymnastics. This is JUST a review based on attending birthday parties here. Since our original visit, the lawyers got a hold of this place. This didn't affect the kids' fun very much, but it did but a little damper on us adults and made the place feel more uptight. Last time we had multiple people in our party hurt themselves, which, hey, was because when adults try to do crazy kid stuff on trampolines... that sort of thing can happen. Nobody sued because our group is cool like that, but it was notably more uptight this time. I can't really blame the place for making this move, but I'm just being honest - last time it was super fun and this time it was... a more typical experience with more rules. So... ya know... Other minus one star: they have recycle bins that are a joke. I'm the guy who snags water bottles sitting neatly on top of the rest of the trash and transfers them to the recycle bin. Here, I found out that their recycle bins are a joke. Literally. They're just more trash cans with labels to make people feel good, thinking they're recycling when they're not. As someone who goes out of their way to not be wasteful, this genuinely pissed me off. Either recycle or don't. Don't lie to me about it. I'm happy to throw plastic bottles in the back of the car to recycle at home. Don't put out "recycle" bins to make me unwittingly trash something that's perfectly recyclable. The kids had a great time, just like the first birthday party I attended here. I think it'd still be a good place to have kids' birthday parties, if you go in knowing there are plenty of rules, etc. But this time I left with a sour taste in my mouth.

Could Be Better -- Needs Some Improvements…read more I was really excited to go to Urban Air, but it didn't live up to the hype. The place was packed, which is understandable, but there didn't seem to be enough staff around to keep things organized or safe. Some areas felt a little chaotic, and a few of the attractions looked worn down or not well-maintained. The prices are pretty high for what you get, especially when certain features weren't even open. Also, the food was just okay -- not something I'd go there for again. It has a lot of potential and could be a fun spot if it was cleaned up a bit and had better supervision. Probably not coming back anytime soon unless they make some changes.

We've been here a couple of times for kids' birthday parties and a school field trip. My kids (ages…read more4 and 6) love it and are always asking when they can come back here. Every time they visit, they get a special pair of Urban Air socks with rubber tread on the bottom, which is required here. My kids take the socks home and it's a brilliant piece of marketing. The layout and attractions all seemed pretty okay. One weird thing is that directly above the birthday party tables there is a harness course. See my picture. If someone were playing on the harness course, they would be raining down dust or potentially falling and being caught by the harness directly above the birthday party table. I wouldn't want my kids eating at the table looking directly up at the kids above them as it's a choking hazard. Really strange choice. Keep in mind that playing at or having a birthday party at someplace like Urban Air does come with a real risk of injury as a friend's child seriously hurt herself at a birthday party like this. It's a general risk. The parents' lounge upstairs is a little lackluster besides having a spot where you can sit and watch your kids from above. I also brought my one year old kid, hoping they would have a toddler place space, but there's nothing for a toddler to do there, ages 3 and up I would say.

I came one afternoon and they have been charging my credit card for 11 months on a bogus membership…read morethat I never signed up for. Scam artists - be very careful and do not provide your credit card information while at this location.

Same as the multitudes of people that said they've been signed up for a membership unknowingly…read more When you go in and ask to pay for a one day entry, they say what your signing is a waver for the entry but they're really signing you up for a monthly membership. I took my son and his friend once in September and they have charged me every month for the last 7 months for 2 memberships!!!Looking at the reviews, this is a common practice. Good news for me, my best friend is an attorney that is looking into a class action lawsuit. They have refused to refund me the close to $400 they have stolen. You should be ashamed of yourselves!!! They don't even converse with you by phone... it's by text!! Super shady place. Looks like by the reviews we'll have quite a few people joining!!

We had our first visit this weekend, and our daughter enjoyed it very much. We like the fact it…read morewas not overcrowded, very clean, and welcoming. Their prices for admission is comparable to other play gyms for kids, but they do offer packages if you intend to go more than once. The staff were really nice and welcoming as well. They had two separate play areas - one for littles and one for bigger kids - which both included chairs for parents to sit and watch. We like that they had a hand washing station in the play area and promoted cleanliness for all attendees. We would definitely take our daughter back if we are in the area.

We stumbled across this hidden gem just by driving by, and we're so glad we stopped!…read more Admission was $17 per child. They don't offer a military discount or multiple kid discount, but you can often find great deals on Groupon. Everyone is required to wear socks, which they sale for $3.75. Hot food isn't allowed inside, but you can bring in chips and other packaged snacks. The facility was very clean, and the staff was incredibly friendly and welcoming. There were plenty of snacks and drinks available for purchase, lots of seating for parents, and I especially liked the party rooms and arcade area. One thing that really stood out was the toddler section. It had seating for parents and a nearby bathroom, which made it much more convenient for families with little ones. We arrived around 1:00 p.m. and stayed until 3:00 p.m., and the kids were still having a blast when it was time to leave! It's a great place to let kids burn off energy in a safe, clean environment.

I wish this indoor playground was closer to where we live. My son had such a blast with a big grin…read moreon his face the entire time. It's not a super spacious play area, but seriously has all the fun essentials neatly packed together. Let's talk about what they have in store for the kiddos. You have to climb up first to get to the slides. The slides are the perfect length for toddlers! I know some slides that I have encountered are super high up, risking the kiddos bumping their heads if they are going down solo. There was a ride on toy car, rock climbing wall, ball pit, stuff animals, target shopping area, puzzles, etc. Let's just say it was the perfect size for my toddler to run around without me worrying. I was able to keep my eyes on him while carrying a conversation. Most importantly, they keep the place so clean. You can tell when a location is not worn down based on the cleanliness of the mats and colorful padding. The weekend is a popular time for others to reserve birthday parties. Make sure to check their website to see what the hours are open play for the day. For example, today open play was from 9-11am and 5:30 to 9pm. We will definitely be back if we happen to be in the vicinity.

LOVE THIS PLACE! Initially wanted to try for a birthday party. Was invited for somebody else's and…read morehad a blast. Came back and brought my kids and became a favorite that we came to at least once a month. The owner is amazing, super sweet along with his neighbor and their family. Great place for the community.

Came here with my children ages 11, 13, 17. Loved the open floor plan so you can see your children…read morefrom most seating areas. Check in was easy and they didn't force me to buy new socks bc we brought our own. They were priced by the hour and didnt have crazy gimmicks to lock you in for a year. (Yes I'm still mad Urbanair) They had different areas to play in: (I'm totally making some names up) Trampoline areas for little ones Basketball Ninja course Dodgeball Zip line Wall climbing Jump over the bar thing Rope ladder Gladiator Eating area Massage chairs for adults Overall I loved it. I could work here at a table while my kids played. Good for all ages, but we did see a lot of little ones here on a Tuesday night. Not a lot of teens trying to run little ones over. O Group of 10 kids birthday parties for $250 1 hr was $13-16 with socks 2 hr was $20-23 with socks All day $23-26 with socks

This place is out of control. Security, cleanliness,…read morecustomer service, .......etc. They had a line at the front desk and one person was helping people. Two other workers were just sitting down behind the counter doing nothing other than being on their phones and chatting together. My kids and I just bypassed the front desk and went straight to the floor and no one said anything because they are not paying attention. THEY DON'T CARE!!!!! No management on the floor to talk to. We are canceling our twins's membership and going elsewhere. Good luck!