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    121 Rehab

    4.0 (4 reviews)
    Closed 7:30 am - 3:00 pm
    Updated 3 months ago

    Services - 121 Rehab

    Physical therapy

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    Total Care Physical Therapy - Awww, devotion 2 tha welfare of mankind.  How refreshing!

    Total Care Physical Therapy

    4.7(12 reviews)
    3.3 mi

    I came to Total Physical Therapy about six months ago and had a great experience. The staff back…read morethen was professional, friendly, and very flexible with appointments. Even the doctor allowed a 15-minute grace period, which made visits stress-free. Because of that positive first experience, I chose to return here after my recent rotator cuff surgery. Unfortunately, my experience this time was completely different. The new front office receptionist is very rude, unfriendly, and unprofessional. She was visibly bothered that she had to get up to ask the physician if he could still see me, even though I arrived within what used to be a 15-minute grace period. I was then informed that the policy has changed to 10 minutes, with no flexibility. Considering I'm recovering from shoulder surgery and it's difficult for me to get dressed and drive, I was hoping for a little understanding -- instead, I was turned away and had to drive back home. I made another appointment, but it was booked far out. I'm giving this place one more chance, but if things continue this way, I will not return. It's disappointing to see how drastically the office atmosphere and professionalism have changed. The front office sets the tone for the entire clinic -- and when that declines, it raises concerns about the rest of the care behind the scenes. Patients come here trusting they'll be treated with professionalism, respect, and compassion. I hope management looks into this, because the difference between my past and current experience is truly unfortunate.

    Amazing care they truly listen to you and try to adapt to you and it's the best not pushy. The…read moreoffice staff is so nice very clean facility. I recommend this physical therapist to everyone.

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    Total Care Physical Therapy - Roddy McDowel to my rescue

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    Total Care Physical Therapy

    121 Rehab - physicaltherapy - Updated July 2026

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