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123 Floor Installs

3.4 (5 reviews)
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Services - 123 Floor Installs

Floor installation

Floor repair

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Premier Hardwoods - Hardwood Floor Install w/Steps

Premier Hardwoods

(4 reviews)

Vince spent a lot of time at my house, on the phone, and via email planning to repair the wood…read morefloors in my 'new' to me 1926 spanish home. The last week of May he said he might be able to get to me the very next week, but most likely within a couple weeks. He said he would 'keep me updated weekly on his schedule." However, I had to contacted him weekly to check on his schedule, and every week he said he was planning on starting my project the next week!! Today, June 25, he again said he could start next Monday. After four weeks of this, I felt it was reasonable to question him about saying this for three weeks. His reply was, "I don't want to fight with you". What??? Then he offered to return my deposit check. At this point I am not sure he ever planned on starting my floors.

After coming by my house on 9/1, Vince provided me a quote on 9/7. I asked several questions and…read morereconsidered then signed the contract and e-mailed to Vince on 9/17. Premier's contracts request a deposit of half the quoted project amount and I asked him in the e-mail if he'd like me to mail the deposit in or if he'd like to pick it up, assuming he may want it ASAP. Vince responded and said it would be more like mid to late November for the project to be completed to which I said that would work. After not hearing back for 4 weeks, I contacted Vince 10/20 and he said that he did not receive the deposit and did not want to "hound" customers. Follow up is not hounding in the service industry. So, I said I would be disappointed if the project would be delayed any longer so to please call me and let me know where we stood regarding scheduling at this point. Have not heard back as of 10/28. Poor communication, lack of follow up and lack of quality service knowledge.

123 Floor Installs - flooring - Updated June 2026

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