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    Newcastle Flooring

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    Services - Newcastle Flooring

    Floor installation

    Floor repair

    Tile installation or replacement

    Newcastle Flooring Photos

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    3 years ago

    Hired these guys to replace laminate flooring in the entire house. Solid workmanship. Good price. I would hire them again.

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    Floor & Decor

    Floor & Decor

    3.1
    (55 reviews)
    $$

    So not only does this place have an incredible variety the prices are unbeatable! But the best part…read moreis that you CAN NOT beat the customer service. I have been in many of the home improvement stores and we all know you can never find any help. I didn't have to ask for help here, they approached me and that is something that is a rarity unless someone is working on commission ( and they don't here). Mo went WAY above and beyond scouring the store to find an item for me. I just can't say enough how impressed I was. Brandon, the manager, was very informative, approachable and friendly and we even had an employee come and give us bottled water as he saw we had been waiting while Mo looked for the item. The new trainee was very nice ( sorry I can not remember her name) but she was able to witness Mo's exceptional customer service. Rarely do I review a store just because of their customer service but I am on this one. The icing on the cake is that their variety and value is also top notch! Went in here today ( did first a review yesterday) and again great customer service. Jenny was great. Tracked down items for me and searched high and low. Great customer service is not a fluke or intermittent here... it's the standard.

    I spent nearly $5,000 at this store for a new construction project. Generally, the staff was nice…read moreand helpful, and I was assured I had a 90-day return window. However, the return process for a damaged delivery was a complete disappointment. Because they only deliver outside, one of the tile boxes was found torn as we were bringing it into the house. We moved it carefully and placed it against the outside garage wall, taking a photo immediately (attached). Unfortunately, it rained overnight, which caused the torn box to fall apart and the tiles to shatter further. When I brought this up to the manager and showed her the photo--which clearly shows a major impact that couldn't have been caused by a customer--she completely refused a refund. She just repeatedly stated that I was supposed to physically bring the heavy, shattered tiles into the store to get my money back. Very poor handling of a high-spending customer.

    Newcastle Flooring - flooring - Updated July 2026

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