We stayed in the North Building (above the garage) and had a spacious room. There was some street noise and the internet didn't work well, which made planning the day a challenge. Having said that, the front desk folks were gracious and helpful, and the proximity to downtown was excellent. Ralph's is right next door, as are two excellent restaurants--The Taco Stand had lines out the door and some amazing food (go before noon or mid-afternoon to avoid the line). Right across the street is the Orange Inn restaurant, an excellent choice for breakfast or lunch. read more

Nothing. Awful experience. Don't recommend. Didn't stay and they refused a refund Be aware. They said they are taking down the sign Don't know how that makes it safer read more

14 West - Sign at property. Be aware, they said they were going to take the sign down. Refused us a refund. We never stayed - Hotels Near Me - Laguna Beach, California

"14 West" is located on PCH. It is not on the view side of S Coast Highway; the beach is located across the street. Given this: the walk from the hotel to the beach is short. (The hotel has some beach accessories available for rent.) It's also an easy walk to PCH (x) Forest Ave, where there is a concentration of bars, restaurants and shopping. If you are on S Coast Highway, arriving by car, look for the Ralph's grocery store. Turn onto Cleo St. You will see the hotel's parking lot entrance, on your left-hand side, before you reach Glenneyre St. There are a number of short-term parking slots near the hotel lobby; but I would avoid using those, for a number of reasons. Parking is $35/day, plus taxes ($39.99 total). Staff at the front desk found my reservation easily, and the check in process was fast. This is a smaller hotel; there might be only one team member at the desk. If there is a surge of activity, there might be a bit of a wait. With reference to the room assigned to me: The carpets were clean; there were no obvious stains or tears. The furniture was clean, without significant bumps or bruises. The TV worked well. The bedsheets were not plush; but they were spotless, with no signs of excessive wear. I have experienced better mattresses in hotels at this price point; but the mattress here was reasonably comfortable. The bathroom is where you might see the most wear and tear; but the bathroom here was very clean. The towels were not plush, but they were clean, hefty and in good condition. There was a shower (no bathtub). The hotel room was well maintained, but its decor was a bit dated. Based on the room's layout, my guess is that the hotel (as we see it today) was designed in the 1970s. But I also suspect the original structure is even older. The room had a window air conditioner. It was a bit loud; but it worked well. It also had a space heater (no central heating). All in all, it was a good stay. Other random notes: It is interesting that they installed key card locks; but they have reverted to using keys (maybe for maintenance reasons). You might hear footsteps from the room above you. If you are in your room during pool hours, you will hear activity. There are table lamps on the nightstands besides the bed. You turn these lights on by tapping the left side of the base. I learned this by accident, while searching for on/off switches. You are paying a premium to stay in Laguna Beach, versus a comparable hotel in a neighboring city, as close as 15 min (car ride) away. However, I was attending a reception, and the venue was a block away from this hotel. I booked my room using a travel aggregator. Room prices can vary wildly, based on dynamic pricing. read more

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Room 70 was clean and the hotel is quaint. We paid 295 after taxes and fees. I could not afford the extra 50 to check in before 2pm, and we were fine with that. The air conditioner ran loudly all night and the bed springs screamed my name once or twice. Even with paying $40 for parking I was still ok because it's only one night and it was the cheapest place around. We would return if we were inclined to revisit gorgeous Laguna again. read more

14 West - Walking out of room 70 - Hotels Near Me - Laguna Beach, California

The uncomfortable beds could be improved. The cleanliness and room damages could also be improved. It's in a convenient location but very rundown. We wouldn't stay there again. read more

14 West - The only highlight of the room was the floor to ceiling window. - Hotels Near Me - Laguna Beach, California

Easy check in process, great location surrounded by plenty of eateries. Beach access across the street. They have beach rentals at a good price. Nice pool area as well. read more

14 west north building use to be a charming trendy hotel. Now it is a run down dive hotel that does zero maintenance. Here were a few if the issues. 1. No hot water bathroom sink. 2. Shower temp handle no longer attached to wall. 3. Numerous cracks in stucco and missing stucco. 4. Water damaged walls. 5. Various stains on floor of unknown etiology. read more

The good: I felt transported to New Orleans with this wrought black iron French-style hotel with a courtyard pool and fun plants. I stayed here recently and enjoyed the location. It's walking distance to the beach and to downtown and a lot of restaurants and shops. I'd stay here again because of the location. I liked that my one bedroom suite had a separate living room with a pullout couch so that my two kids could sleep separately and not wake one another. There were two TVs, a fridge, coffee machine and microwave. There was even a fireplace. There's a Ralph's grocery store across the street so it was really convenient to get snacks. The bad: The listing said the pool was open all year around but it wasn't. You have to pay extra for parking. They forgot to charge me for parking so they called me after I already checked out to charge me. My room was supposed to be ready for an early check-in at 2 but it wasn't ready so I was given a different room. The jacuzzi tub jets didn't work. The interior is quite old. The interesting: The included breakfast was limited to toast, bagels, coffee, tea, danish and packaged oatmeal. The Mexican spot across the street is delicious. read more

14 West - Outside - Hotels Near Me - Laguna Beach, California

Cute little hotel with reasonable prices! Great location and kind staff 10/10 stay Continental breakfast also! read more

Great location walk to downtown Laguna and beacj. We stayed in a suite. It was roomy with a fireplace and a sunken jacuzzi tub. Heated pool and complimentary breakfast. Ralph's grocery store right next door. read more

The Good and the bad. I'll lay it all out.. we stayed here for a couple of nights. The place is really cute. It's very kitschy in the way that it's set up. The rooms are very nice inside. We had a suite which was very spacious but there are no elevators and we had to lug five suitcases up and down a flight of stairs. They claim that they are just steps from the beach. This is technically true, but when you walk out and cross the street to the beach area, it is the Cleo Street beach, which is not much of a beach at all. Even at low tide. There's no room. There's just a couple feet of sand so it's not somewhere that you would want to go ahead and set up and sit all day. The main Beach is too far to walk and a drive away. We tried it, but there was absolutely no parking anywhere so we gave up. There is absolutely no guest services. It's hard to find someone at the desk. We called up for another comforter because my kids needed another set of sheets and they wouldn't bring it to us. They told my kids they had to come to the front desk and get one. The free breakfast is a joke. It's terrible watery coffee and a couple cold cereals. In the bread box, when I went, there was one raisin cinnamon bagel and one slice of white bread left. No cream cheese, just some butter and jam. As I said, it's a cute place because of the way it's set up and you can see that in the pictures, but the outside of the building is a bit run down. Lots of peeling wood and rusted metal everywhere in the stairways and walkways. None of the gates into the property lock. I understand they are starting to switch over to keyless entry with the cards, but all of the iron Gates that look like they keep you safe from people coming in from the outside have no locking mechanisms whatsoever; they just swing open. read more

We've stayed here several times but they really need to pay attention to the details. Our fireplace had no flame and the ice machine wasn't working. For a resort fee and parking charge it would great if the details were dialed in! read more

Nice ambiance across the street beach hotel. The front desk (Allan) been very helpful and accommodating all throughout our stay. Since we are early we asked if we can leave our stuff and enjoyed the beach before checking in and even after checking out too before heading back home. The room is super spacious and very clean. Easy parking if you have a car with you if not free trolly accessible for guests. They have a cute game room perfect for hangout with friends. Highly recommendable and will definitely come back for a quick getaway. read more

Amazing hotel with great prices! Steps away from the beach and we loved how clean the place was! The absolutely beautiful structure and atmosphere of the place made me want to stay longer. Whenever we visit Laguna we stay at this hotel. read more

Worst hotel experience ever! Let's start with the nightly parking fee of $35, no thank you. Parked down the street for free. Got in my room and turned on the heater to have it start smoking and set off the smoke detector. Carpet was dirty with stains as well. Glad I was able to move rooms. Second room only had an AC unit. Third room had a heater that struggled to blow out warm air, but I was tired of moving rooms so I settled. This place is run down. Peeling wall paper, poorly cleaned rooms and exterior of building falling apart. On my second night power to half my room stopped working. No TV, mini fridge, heater or alarm clock. I had food in the fridge so that was a problem for me. I call the receptionist and he nonchalantly informed me there were no rooms available and I'd have to wait until the morning to get the power back on. I ended my stay early and checked out immediately. I still had another night's stay, but I couldn't take the blatant disregard any longer. I thought I was getting a great deal on a boutique hotel stay in Laguna Beach, turned out to be a nightmare. Avoid this place at all costs! read more

Disappointing Experience! I booked 2 rooms for one night over Memorial Day weekend back in April through my credit card portal and received confirmation and payment for both. When I called the day of check in to ask about room proximity, I was shocked to find they only had me down for 1 room. Despite showing proof of the 2 rooms booked and full payment, the hotel didn't do anything to help. They didn't offer a solution, express any concern, or even apologize for the inconvenience. It felt like they didn't care at all that our weekend was ruined. Thanks for ruining our weekend 14 West! read more

One Star for occupying a space for an emergency Stay!!! Will Never Stay at this Place because these people who are in the Back Back Back Offices like the ones in management does not have the HEART of Folks who care about people who need accommodation in the Hospitality Business!!! They Have NO HEART!!! Find another place to contribute to their cause because these folks are Ruthless and is in the Hospitality Business just to make financial gains!!! Go across the street down the street anywhere else but this god forsaken place that's managed by Wolves in sheep clothing!!! Please pay in mind of the Parking fees they won't tell you about the Parking fees up front but until your booking is confirmed will they mention Oh there is a ridiculous parking fee!!! I am sure there is an Airbnb in the area that is a better deal than this Place!!! Look take your time but don't give this people a profitable advantage if you can help it,,, Front desk and the people that need jobs will be as kind as possible but once the $H!T hit's the fan and there is a discrepancy they won't be as helpful because management won't let them,,, read more

This hotel is extremely run down and filthy. I was surprised when I arrived in my room to see what the place was like. I stayed here many years ago when it was a Holiday Inn, and we had a great experience. The carpet was filthy, and there was severe water damage to the ceiling above the bathroom sink. Must have been a major leak at some point in the room above. The fridge and heater made a lot of noise. I was not informed of the parking fee because I thought I had booked my room through the hotel, but it was with a third party. I learned this at checkout when the guy at the front desk told me he didn't have a receipt to print for me because it was booked through Expedia (not what my confirmation said), but ok. Then he said everything was taken care of. So I can 4 days later, as I noticed a $39 charge on my credit card. When I called to ask what it was for, I was informed that it was for parking. I explained I was asked for my credit card for incidentals, and nothing about parking. There should have been a receipt for my parking in the system? After being given attitude and awful customer service, I finally got a direct number to the Manager. I have worked in Customer service for 35 years, and I would never talk to a Customer the way the employee did. This is supposed to be an upscale hotel, according to the photos on the website, in Laguna Beach, California. What a disappointment. read more

This hotel gets a bad rap, some of the reviews on various sites nearly scared me away from booking my solo trip here but I'm so glad I did! Yes, building is old, rooms are dated (although it appeared they're renovating - this caused zero disruption in my stay), but the character of this property just can't be replicated in the newer chain hotels. My room was clean and comfortable and the grounds were well maintained. The location was so convenient to the beach, restaurants and shopping that I didn't spend any time at the pool but really enjoyed the ambiance the beautiful courtyard offered as I was coming and going. My check in experience was excellent, lots of great recommendations for plant-based options for food nearby. I didn't have a vehicle so didn't pay for parking but was convenient for those who took advantage. Will be back!!! Two things to note - courtyard noise was evident (not much to muffle it from the exterior entrance) and no microwave in the room (but one in the lobby). read more

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Stayed at location 2 nights the AC in room rattled so loud had to turn up TV to hear it was unable to get sleep due to the loud rattle of the AC contacted management asking to have AC fix first day no one showed up asked again second day maintenance said was unable to fix because he did not know how to work on the unit asked desk manager what could be done to fix problem she said sorry nothing I can do did not offer any remedy not happy with the hotel and staff after paying over 800 dollars for a the hotel NOT WORTH THE MONEY I would not recommend this hotel read more

Don't waste your time here. Stayed here for a wedding and my rooms temperature defaulted to heat throughout the night, unable to turn on the A/C, or turn off the heat all together. I went down to the Lobby multiple times looking for assistance, where ultimately there was nothing they could do to fix the A/C or even put me in a different room. I was woken up multiple times through the night with the temperature getting as high as 87 degrees. Unfriendly and unprofessional staff all around. Please if you are looking for a get away with your family or friends look elsewhere. I tried to mend this with the front of house staff, they said sorry no reimbursement can be provided, but here's $100 off your next visit.... I'm here for a wedding visiting and would never stay here again. I have provided photos with the time the photo was taken in the photo. read more

14 West - Second photo taken at 3 am - Hotels Near Me - Laguna Beach, California

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DO NOT STAY HERE!! The photos are NOT what the property looks like. It is so falsely advertised it's a joke. We saw the most beautiful photos online and when we got there, we were greeted with rusty stairs, a dark room that hasn't ever been touched, let alone updated, a toilet that wouldn't flush, a phone that didn't work, and a water damaged bathroom door that would shut. The bed had 6 layers of mattress covers which lead me to think bedbugs were probably a thing. I talked to the front desk and showed them the photos that they used for advertising. He told me those were from 14 EAST which doesn't actually exist. He told me I'd have to make a reservation with them but the price would double. What a joke. Please find somewhere else to stay. This is not anything like what these photos show. read more

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We stayed here because it looked cute and was centrally located. We had read the reviews beforehand so we knew, but to kick this off: YOU CHECK IN AT THE HOLIDAY INN NEXT DOOR. It is literally a few steps away. We called beforehand because we were arriving at 11:30 pm to make sure someone would be there. Someone was. Everything was fine. Parking, like at nearly every hotel, cost $17/night, which is an excellent price for the area. I'm not sure why these are the biggest complaints, although the property could probably include a few notes in a confirmation email. Don't come here expecting the Four Seasons. It is a motel, if not barely a hotel. A few of our lightbulbs were burnt out, the shower pressure wasn't the best (I did not even try to wash my hair there), and there was a small hole in one of our towels. There was some chipping on walls and furniture and usual wear and tear. It's basically an AirBnB or a furnished apartment. If you are looking for something nicer, this isn't the spot for you. We are pretty easy travelers as long as the heating/cooling systems work and this place was perfect for us. Also, the WiFi worked great and the bed was extremely comfortable, albeit extremely broken in. All of the rooms are different, layout-wise. We were in room 12, which is the 2nd farthest unit from PCH. It was pretty silent and we kept the fan running in the evenings to sleep in case there was any background noise. We had no issues with noise from other guests Thursday or Friday nights during our stay. My one complaint is that we had our stuff packed and partially loaded the car prior to check out to go walk the beach. There was an employee on a walkie-talkie outside of our unit and we greeted him. When we came back, someone had been in our room, stripped the bed, and started cleaning, etc. We realized that the man with the walkie-talkie is phoning back to the main hotel or maid service to come clean. One problem: WE LITERALLY WERE STILL STAYING THERE. IT WAS BEFORE CHECK OUT. Just because you see us with bags does not mean we are going anywhere, and I think it's quite common to leave your room for breakfast and return before 10 am checkout. ALSO - the key is a physical key, not a keycard, and we had not turned that key in nor checked out at the desk. There is no safe and we had valuables in the room that we did not want to leave in our car or take to the beach. I was EXTREMELY upset that they would just go in and start cleaning our room without even ensuring that we had left the room or checked out. I went down to the desk and barely got a sorry. I started the trip thinking "gosh, Im not sure what all the angry reviews are about, I'm going to make sure to write a stellar one" and ended it furious. We are flying to Laguna from the East Coast monthly through May in preparation from our wedding and had intended on rebooking there, as well as recommending it to wedding guests, but I'm still upset enough at both the situation and the response, and then that no manager or employee reached out to us after that I don't even want to go back. read more

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Super cute place at a convenient location near restaurants and shops. Very nice staff. Room had everything , super comfy beds and great water pressure in shower. Wonderful pool! We stayed in the Spanish style south building. I can't wait to go again ! read more

Very cute hotel! The ambiance was nice the front desk was helpful. Parking on site is a plus (parking fee). The best part is it's next to a Ralph's. Very convenient location. Loved it! read more

Great location! Old Dated rooms, old dirty carpet. Beds are super uncomfortable, cut our trip short - we had to get home, AC was not cold, weak subpar breakfast considering high price of rooms, unsecured gates are left open, not boutique at all. read more

So charming and cute & reasonably priced. I can't say enough nice things about this hotel. We had to evacuate due to the LA fires and they let us check in hours early with our cat!! Be aware that pet-friendly does not always mean cat-friendly, 2 hotels in the area turned us down because we had a cat, not a dog! This hotel takes cats & also has parking. They let us cancel next day reservation when the evac orders were lifted. Just sooo helpful and accommodating. Wish I could give 10 stars! read more

I wish I could give them 10 stars. Kind, professional, everyone's so nice and generous. Breakfast and coffee in the Am :) very clean & organized property. Lovely Marie, helped me book and I seriously can't thank her and the hotel staff enough!!!! can't beat the price and also across the street from the Beach, yes :) great vibes, keep up the good work. Happy New Year!!!! read more

this is not a boutique hotel, it's like the dirtiest motel in Laguna. Yukk they allow dogs stay here so the rooms are pee and poo smelling they don't clean the carpet so don't walk barefoot. the night I stayed in this motel was a last minute decision. if you choose to stay here pay cash, they don't calculate charges well and youll be angry when you check out, so pay cash. anyway, the room we were in was a dungeon, the comforter and bed sheets were not cleaned but they charge me for cleaning and the comforter has dog poo. one motel I have to ex off my list in Laguna. I should've stayed at casa Loma, that's where I went after I left this motel. read more

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Dirty looking hotel with dirty stained carpet. Rusty stairs everywhere. Very unfriendly for anyone that has a mobility challenge. Wallpaper peeling off the walls. False advertising everywhere. Pictures shown are for the adjacent property which was updated. South building is rundown and very uncomfortable. Heating is unavailable in the room, except a questionable heater which doesn't work. Hot water takes ages to make it to you. Stay away if possible! read more

I booked a room at this property and was excited based on the pictures and description and amenities, especially the fireplaces in the rooms. We arrived for Valentine's weekend and there was a sign saying to check in at an address a few doors down. We thought that was weird but we knew it was a small boutique hotel.... The address turned out to be a Holiday Inn. When we checked in the clerk said that property had been acquired by 14 West and we would be staying there. I asked if it had the same amenities and it did not. She said there had 'been fine print' on their listing. Despite my protests they put us in a room at the Holiday Inn. Long story short, a few hours later they called the room to see if it was occupied. I said yes (wtf?) and didn't think anything about it until another couple walked into our room while we were... let's say, not prepared for them. They had reissued our room to someone else. Our keys then stopped working. As I was at the front desk sorting it out the clerk told me that we had been scheduled at 14 West but been moved to the Holliday Inn for reasons I couldn't understand. They would not refund any of the cost. I booked through Expedia and asked them to try, but the hotel refused to give any refund/culpability to them either (although they gave me $40 since they couldn't resolve it with the hotel). Btw- I checked the listing, and there was not any fine print about being moved from 14 West to an old Holliday Inn (with Holliday Inn signage intact). So if you book here be careful of bait and switch tactics. read more

Very cute, cozy, boutique hotel in Laguna Beach, not too far from the beach and local eateries. There's a Ralph's within walking distance & a Whole Foods only a couple miles away if you want to grab some groceries or something to cook as there is a small kitchen area. Highly recommend staying here if you're looking for a quiet space to getaway the craziness of the city. read more

We tried to give it the benefit of the doubt, but unfortunately these reviews are accurate. So disappointing, calling itself boutique as a way to excuse what is essentially years of deferred maintenance. Upon check in the AC didn't work and there was an electrical issue in the bedroom, causing the tv not to work. Transferred us to the next room where the carpet was not only stained, but not vacuumed at all. Another electrical issue, this time the lamp not working, and cabinets faces falling off the vanity. We were only there one night, otherwise we would have cancelled. We originally planned to go to The Ranch, which we enjoyed in the past, but came here to try something different. It was a tremendous waste of money (disgusting what they're able to charge for the lack of quality in the rooms). Next time we'll go back to The Ranch. read more

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If I could, I'd give it zero stars. The manager, John, was incredibly unkind and entirely unprofessional. The room was dirty and smelled bad; everything was old and poorly maintained. It's outrageously expensive for such low standards. Please avoid supporting places like this, where customer service is a completely foreign concept read more

STAFF IS TERRIBLE (people on front desk is a trash) ! Bad vibe!!! They treat everyone bad, and make everyone feels uncomfortable. Don't worth the money. There's many hotels in Laguna that you will have a great stay. Not this place!!! read more

It was our first time staying here and Nasrin was super sweet and welcoming. The room was perfect for us and super clean smelled like fresh lemons . We loved the cute kitchen setup with fridge and microwave and stove top. We will definitely be staying again ! read more

14 West - Mini kitchen set up - Hotels Near Me - Laguna Beach, California

Only one star because I can't do zero! This place was a dump! We stayed in the north tower which is a converted apartment complex. The bed is a Murphy bed, the outside balcony had weeds 3ft. high and was absolutely filthy! The parking is underground-good luck going up the stairs with your luggage. There are so many fun places to stay in Laguna...this isn't one of them read more

Stayed at 14 West North Building last weekend. The rooms are way over priced, paid $425.00 per night. The TV didn't work and the jets in the jacuzzi tub didn't work. The light outside the room never turned off and shined through the door window all night. The BBQ on-site was very weak. Took forever to cook. The entire property needs maintenance; hence the fence surrounding the pool is falling over. For the continental breakfast they served moldy bagels. The employees are very non-interested in helping you, especially the front desk employee's. The place is a rip off! The only positive is the location. Look elsewhere. read more

Horrible service and also very rude customer service! I would stay away from this hotel!!!

DO NOT STAY HERE!!!!! I was charged over $600 for not even attending having cancelled early - nearly 2 weeks before. I am out of country and have never experienced such fraud and horrible customer service by an establishment!!! BUYER BEWARE!! READ THE REVIEWS!!!! read more