We stayed here for just one night. We were supposed to stay for three. It started off a bit rocky with the lack of feeling welcomed when checking in. Then we could not get the door to unlock because we were not told the "trick." The room we were put in (room #8) was very NOISY! It was right on PCH, which was not revealed when booking. We also ended up being right above a nail salon and could smell the fumes when we walked in. The bathroom also needed a bit of attention. (See photos) We asked to be switched but they could not accommodate us so we booked elsewhere and were much happier. I would not recommend this hotel for the North building. read more

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This place is run down wood rotten in hall ways, rod iron broken, rooms dirty carpet, Side walk and step dirty, There is nothing clean or Luxury here. Gate to pool area falling apart not safe. read more

Very clean room (except for the old, worn, stained carpet). Great water pressure in the shower. Super comfy king bed, nice pillows and duvet. The walkways leave your feet black because of the highway. Pool is clean with lots of towels. Staff is 5 stars! I dealt with 5 different people and every one was genuinely polite and helpful. read more

The layout is great. You have a room that's like an apartment and even a front patio. Unfortunately, our stay was not pleasant. We discovered the fireplace broken and asked the front desk to send someone to come fix it. After the handyman sat there in our room for 45 straight minutes (not trusting to even use the restroom with my girlfriend laying there in bed), I just asked him how it was going and he said he didn't think it he could get it to work. I said that was fine and asked him to stop trying so I could call the front desk to move us to another room instead. Strangely the front desk said that they had no vacancy to move us to a room with a working fireplace, even though all the hotels apps I used showed that there was vacancy to book a room for the night. Throughout the remainder of the night, we discovered that half of our lights did not work and that the remainder that did would randomly stop working or dim and brighten on their own. I retired my efforts and instead called the hotel lobby to ask what they could do for me for the inconvenience, as it was getting awfully cold without the heat we relied on when booking. Out of my $200 stay cost and $17 parking cost, I was only offered a refund on parking. I just found this distasteful and decided I'd probably never return. read more

Only one star because of the location, everything else is 0 stars. The photos online are deceiving, our room was not clean. The fridge had the previous person's leftovers, milk, etc... not to mention their trash and clothes, ew! No house cleaning during your stay either. The room is TINY, there's so much furniture you can't even open the door all the way. It hits the bed.... Never staying here again. EVER! read more

The receptionist was very sweet and helpful and the rooms were clean. The location was a perfect distance from both the beach and the downtown. The only downside was the room's curtains were very see through and the parking situation was very confusing. The garage is far away from check in and the rooms and the actual parking lot is in the back. read more

14 West - Hotels Near Me - Laguna Beach, California

Need Wi-Fi? DO NOT STAY HERE THEN. The reception in both the north and south buildings are awful. The south building was a holiday inn not too long ago and they have done absolutely nothing with the rooms, they are dumpy. The customer service here is awful too. For what you are paying you could get a better room and service at Laguna Rivera, which is a block up the road. Spend your money literally anywhere else. read more

I do NOT recommend staying here, you can find the same type of rooms and service at a Motel 6 and save hundreds of dollars. No one greets you or will help you with your bags. The basic rooms are a little beat up and infested with fleas or some bug of some sort. The carpets are very dirty and the beds are not clean. My husband and I with our two kids stayed here for a week and it was a horrible experience. The first night there we had a allergic reaction from sleeping in the beds. It caused each of us to have a bad reaction that caused parts of our bodies to become red, swollen, and burning/itchy skin. We had to see a doctor and get prescribed medication to get rid of the irritation that we were experiencing. The doctors first impression was that they were bites from the bed/carpet that caused secondary allergic reaction and the hotel must have an infestation of some sort. We brought this issue to the managers attention and they only offered to switch our room to the next one down from where we were staying, which was no better than the last. We found spiders and didn't see much of a difference in cleanliness. While staying there, I had to request to get our room cleaned or it wouldn't get done and even then it took over 2 hours to get cleaning service. When we final did get housekeeping, they didn't even take the trash out or give us fresh sheets. I had to call the front desk multiple times to even get a fresh set of towels during our stay throughout the week we stayed. Not once did they offer to accommodate us in any way for a horrible experience or even apologize for the poor service. I don't usually write reviews but I'm shocked at the carelessness and poor customer service of the team running this establishment. read more

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Prices for stay were $290 per night . With "resort fees" and taxes , there was an additional $300 to the price . Instead of roughly $650 total , final bill closer to 1k for two nights . Shady read more

Always an amazing stay with really nice staff. I tour for a living and they are always very cool with us. Great atmosphere around the pool and the rooms rock! No issues and been staying here for years! This is a go to! read more

I googled boutique hotels and I was directed to14West website. I entered my dates and their website informed, "We're sorry but there are no available accommodations for you selected dates. We encourage you to contact the property for more information at 1-877-318-1552. I took a chance and called. The lady on the phone told me they are booked then asked me to stay on hold for a quick moment, she came back on line and said we actually have a room with a King bed. I was so happy because I was looking at Deluxe King Room (I was doing the happy dance in my head.) She quoted me $329.00 plus $17.00 for parking. I thought it was bit high, but then realized this is Laguna Beach and its Labor Day weekend. I had a hard time finding any rooms under $500.00 a night. I thought this was a good deal and a beautiful property. I booked the room and she took my credit card information and gave me a confirmation #. Great! Done deal! My husband and I drove to Laguna Beach the next day. We find the property and park in the underground parking and look for the office. We found the office door closed with a note on the door directing us to go to Holiday Inn for check in. We walked to Holiday Inn, which was right next door. I go to check in and tell the front desk assosciate we are checking in at 14West but the sign directed us here. He pulls my information and tells me the reservation is for Holiday Inn. I said, "No. it's for 14West that is where I called and I spoke to a woman at 14West. Told her I was checking for rooms at 14West and your website encouraged that I call. The woman never told me she was booking me somewhere else. 14West is listed as a boutique hotel. If I wanted Holiday Inn, I would have searched for Holiday Inn. We go back and forth and front desk keeps telling me they can cancel the room if I do not want to there. I said I want what I reserved. There is no managers on the property no one to help and unfortunately I cannot cancel because I looked everywhere and pretty much everything was sold out in Laguna Beach and we drove 2 hours to get here. We had no choice but take the room. BTW, the room rate for 14West and Holiday Inn is the same rate according to front desk, This information made me even more furious. We checked in and was so disappointed with the room. I called the 877 # right away to complain and it was the front desk clerk that just checked me in. I feel that I got a Bait and Switch deal here!!!! I will post this review everywhere I can because this is a tuff pill to swallow. I should have been told by the reservation agent we are completely booked at 14West but if you like, we can accommodate you at our sister property Holiday Inn. This would have been a better response. No Customer Service at Holiday Inn. They kept telling me we can cancel your reservation. That is not good Customer Service. The manager of Holiday Inn was conveniently not there and was scheduled to be on the property the next day at 10:00am when its check out time. I am still mad over this and I want 14West to make this right. We could not sleep due to our noisy air wall conditioner, our bathroom light was flickering. We had to take the light bulb out. It was a horrible stay at Holiday Inn. I called the manager Javier today and he took my number down. He was going to call me back as he had 2 guests he was dealing with. Im still waiting for a return call .........it's now 9:45 pm. read more

14 West - This is what I reserved and was looking forward too! - Hotels Near Me - Laguna Beach, California

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UGH. First and foremost, the place is in an awesome location and great walking distance to everything. The room was great! Stylish and modern and it was nice to have a kitchenette as well as a big bathtub. Here is the bad review I feel compelled to give because of the unfortunate experience. Everything was great till about 9:45 pm when another guest walked into our room while I was in my underwear. It was embarrassing and humiliating. Luckily it was a husband and wife and they were equally mortified. They apologized and I assume went back down the front desk. The hotel does not have bolt locks at the top like most hotels which would have prevented this couple walking in on me. I had locked the door. The hotel uses actual keys instead of a key card so regardless if you lock the door, the key will unlock it. Next morning, I told the front desk. Their staff the night before did not say anything to them which I found odd. Regardless, they apologized and offered to refund me the entire night said it would be a few days because I booked through hotels tonight. However, they charged me the resort fee themselves and forgot. I am going on day 10 without a refund and just flat out pissed now. As I said at the beginning, everything about the hotel was great but it doesn't matter if you don't feel safe in your room. Sorry 14 WEST, putting your guest at risk is something that is completely unacceptable. read more

We checked in on Sunday 09/30/2018. We were greeted by Kai (I hope I spelled her name correctly). She was super sweet. Asked about our day etc. My partner asked if we were able to pick our room since we had booked our room through Expedia and weren't sure what room we were going to get. Kai then asked if we wanted to upgrade our room to another location near by for an additional fee. She stated it was a beach front property that they managed and it happened to be available for the night. For the amount asked we couldn't pass on that offer. She showed us the location. To say the least, we were absolutely blown away by the property. Stunning views of the beach. We were definitely the lucky ones that day. The next day when we checked out we were greeted by Julio. He was an awesome guy. Very nice. He asked about our stay and how we liked it. We asked him questions about how we can in the future get this lucky again. He stated they manage several locations and from time to time they have open rooms. We just have to ask if it's available. So, for anyone looking to travel to Laguna Beach. Book your room here or call them and ask if they have any other locations that are available. The two people we dealt with were great. read more

This place almost single-handedly ruined my wedding weekend. From the unhelpful staff to the broken a/c units, this place embodies mediocrity. Albeit, this place looks like a winner when you look upon its rustic facade, but this place falls flat in practically every other facet. A friend stayed in a room that had a broken a/c unit so instead of blowing cold air, it blew air hotter than an oven inside a volcano. 87 degrees is a ridiculous temperature to sleep in, and the worst part is that management simply did not care. Paying the steep prices they already charge is simply ludicrous when there were so many things wrong with this place.l!! Please heed my advice: do NOT stay at the 14 west. Luckily I have the greatest husband ever so my wedding day was still beautiful. Thank you for reading and stay blessed! read more

Absolutely terrible customer service, we checked in over the weekend as we were here for a wedding and to say we are disappointed is an understatement. The AC in our room did not work and we were unable to get any assistance to fix the issue. We were sleeping in about a 90 degree room, it was far from comfortable. Stay home, don't waste your money. read more

I made a reservation at this hotel on 11/1/24 for the weekend of 11/15/24. I attempted to cancel/reschedule the reservation on 11/3/24 (two days after reserving) due to the unexpected DEATH of my daughter. 100 % of fees already posted to my credit card. I've talked to FOUR different receptionists ant your front desk about my situation and asked for a return call from the manager. Management has yet to contact me. I have been a returning guest at this hotel for the past 7 years. My daughter and I created great memories together here. SHE was also a returning hotel guest who had several stays with you. I am heartbroken to leave this review about a place that was once very special to me. Your staff and management have stripped me of my dignity by having to repeat the story of the very tragic loss of my daughter, but mostly I am ashamed for YOU as human beings, and I hope will always remember this complaint, ESPECIALLY if you are a parent. read more

This room was not the room that was advertised .front desk said that we pick the Standard room with two full-size beds but It didn't showed the photos of the room we got. There are two 14 west which has a nail business between them . Staff entered our room and cleaned it out while we were at breakfast and took our stuff. Check out is at 11am we walked out though the front desk and ate across the street . It was around 10:00 am when we returned to use the facilities before our road trip home and we had left items in the room. I was upset the staff said next time you need to put the do not disturb on the door because we have a lot of rooms to clean. I told her that check in isn't until 4pm so why would they be entering rooms and taking peoples stuff before we checked out ? I don't believe they have a right to enter the room and just assume we have left. I paid $800.00 for two nights which included resort fee for each day! This building has leaking water from pipes above and part of the flooring is collapsing. We also had ants in our room . You cannot wear white soak in this room they will turn black from the dirty carpet. I showed the front clerk the photos of the filth and the stained corner with food or a bug that was there when we arrived and it was still there after they apparently did their cleaning ritual for Covid but it's still there. They offered nothing to accommodate for any of their misleading advertisements . ( rustic or modern ) they stated that each room has a kitchenette not true ! read more

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Buyer beware- book this hotel and don't let them "upgrade" or move you to one of their other properties. Our experience might not have been so bad if we weren't told we were being "upgraded" to the hotel next door. We booked a room at 14 West Laguna Boutique which is next door to a Holiday Inn they the owners of 14 West recently acquired. We got there a little early and were told that our room wouldn't be ready for a little while. It was about 1pm and we didn't go in thinking our room would be ready and were planning to walk through town and on the beach. The front desk guy, Jose, at 14 West asked us if we would rather be upgraded to the hotel next door and assured us that it was as nice as the one we had booked. We agreed and even paid an extra charge to move over there. It really is too bad that we are a bunch of suckers. Upon check in I could tell something was off even before we finished our paperwork. It just didn't seem like the same quality even in the lobby. The front desk guys weren't dressed as nicely and the furniture was tired. Jose at 14 West had been wearing a suit and the furniture was newer. I have worked in hotels for years and notice this stuff all the time but gave them the benefit of the doubt because it looked like they were working on improvements at both properties. When we got to our room however it was old and pretty trashed. The bed skirt had been ripped and no one bothered to fix it or remove it. The carpet was worn, wallpaper was peeling, and furniture was cracked and ripped. The door the the bathroom didn't close due to what looked like water damage. The air conditioning unit was not functional. After we checked in we realized what we had done and went back to the hotel we had booked and the room had already been reserved. We are pretty sure 14 West had a double booking for that room and didn't want to admit the mistake. This all took place in 10 minutes between being "upgraded" to the Holiday Inn and coming back to try and get the room we booked at 14 West. We asked to see the room we had booked. It had a kitchenette and was upscale and modern. A far cry from their other property next door. We unfortunately didn't have a choice at that point and had to stay at the Holiday Inn. We literally slept there and left early the next morning, no shower, no relaxation, just slipped in and out as fast as possible. They did give us a nice upgrade the following night at The Retreat In Laguna but the whole experience was upsetting. Misrepresenting what you are offering is going to bite you in the ass, Jose. You need to learn about the properties you are selling before you lose your job. read more

Really unique boutique hotel in Laguna. Excellent location for not only the beach but also hanging around downtown. Nasrin (the front desk lady) was very helpful and able to accommodate us whenever we needed something. Great restaurants and access to everything in Laguna. Totally recommend. read more

The location is FANTASTIC, the beach and a grocery store are across the street. The room itself was very nice, and very clean there were a few minor maintenance issues but not a big deal. A large closet to store luggage and things. Because it was raining we didn't get to take advantage of all the amenities. I would recommend this cute hotel boutique. It was worth what we paid for. read more

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When I walked in the lobby I wasn't immediately greeted and when the lady acknowledged me she wasn't very friendly had this frown on her face the whole time. Thankfully she wasn't the one to check us in. We were told our room wasn't ready at check in and it would be another half hour but I was about an hour wait. I'll do pros and cons Pros: Modern look Location Fireplace Walk in closet Full kitchen and two fridges The bed!! Cons: kitchen faucet, hallway sink faucets were loose. Jet tub wasnt appealing as it looked very dated and worn. Coffee basket was not fully replenished every day. Toilet paper holder was broken. People were smoking in the common area everyday including mj as hotel lobby staff walked around could clearly smell it too and did nothing. read more

I had to book a room on an emergency. My husband and I were supposed to leave home to Colorado on June 3rd when I had to call the ambulance for my 69 year old mother. She ended up with a ruptured appendix needing surgery. We had booked a room so we can drop off bags as our car was full of luggage. We get to the room about two hours later after they took my mom to surgery. Surgery was supposed to be an hour and a half long. Mind you... the excellent rating and the photos of the room are what led me to book this hotel. I get there and it is not the same place. I literally walk in my room with bags still in hand and turn around and walk out. It was HORRIBLE!!! I wanted to cry with everything I was going through that day. I told my husband I could not stay there and he agreed. We went down to the front desk and spoke with the manager. She wanted to give me another room on location. I refused because the room she had originally put me in was awful. How could any other room even be nice. I told her that as well and how her hotel had an excellent rating online. I also told her it was false advertisement with the rating and photos if the room. I showed her the photo I seen and she took me to a totally different building and offered me the room I had seen online and wanted to charge me another $100 and something making the room $400 a night. We needed two beds and the room only had one. I pleaded with her to work with me and she did not! DO NOT STAY HERE!!! It is horrible. I can't even believe such a place can be in laguna beach. Or that anyone would even want to stay there. Please capital one, please reverse my charge. The photos below are not what they gave me. If I had been in my right mind . I would have taken photos of the room and card board bed. I was able to make it back to the hospital just in time to see the DR. as my mom got out of surgery. The photos below are false advertisement! This place doesn't even deserve one star. read more

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First off the staff have to be the most ignorant and dull minded employees i have ever come across. From my AC being broken in my room to the cockroaches in the sink of my bathroom, they had no sympathy for me and my party. They didn't offer a resolution to this problem and simply told us they didn't care if we wrote a bad review on yelp. So here tf it is!! Save your time and money and do NOT come to this horrible establishment! read more

Horrible. Do not stay here. The place is old with cracked stucco on the walls, someone else's nail clippings on the side table, cigarette hole in the curtain. The carpet is disgusting dirty and the room is small. I wish I had taken pictures. The website does not represent this place at all. Plus, I booked it through Priceline/Bookings for one price and the hotel charged much more. When I called to inquire I was told I need to call Priceline. I have been on hold with them for over 30 minutes. Bottom line: Do not book through Priceline and do not stay at this hotel. read more

According to Priceline, check in time was "3:00 p.m." when my husband, daughter (who is 2 years old), and I arrived, I was told that "the room wasn't ready" and "come back at 5:00 p.m." Since the room was not ready, and it was my husband's birthday, we decided to then walk to a nearby restaurant to have an early dinner. My daughter's bathtime usually starts starts at 4:30 p.m. So, she was already getting cranky/ready for bedtime when we came back to the hotel to check in. When we got into our room, there was a horrible "cleaning" smell. There was hair in the bathtub. The AC would not cool down. The Keurig coffee machine would not work. The blinds for the rectangular window near the door did not cover the whole window/therefore we had lack of privacy.  We stayed in Room 14. Since it already was so late, we decided to "tough it out" since it was past our daughter's bedtime. In the morning, after not sleeping properly due to the horrific smell and the uncomfortable beds, as well as, the exposed window, I checked us out as soon as possible. We wanted to get out of there as soon as possible due to the fact the odor was giving us all headaches. I definitely would NOT recommend this hotel. False advertisement. Not a "3 star" hotel. I read through the other reviews on here, and it is clear that this hotel has created a lot of stress and disappointment in other people as well. Again, I believe that it was false advertisement to say that this was a "3 star" hotel. I honestly would give it "0". read more

This hotel is one of my absolute favorites. The beds are so comfortable you just melt into them never wanting to leave the room. They are large rooms that are fully loaded with all the kitchen supplies you might need. Large bathtubs, they give you xtra coffee in the mornings, and each room has an outside area with comfy seats and tables. It's the perfect location to walk around Laguna. It was a wonderful get away and I would highly recommend it!!! read more

14 West - Hotels Near Me - Laguna Beach, California

Talk about a bait and switch!! This property is just awful. My husband and I have stayed at 14 west many of times and loved it! Now they purchased the old holiday Inn next door. When you book, all the rooms are the same price, and you don't know what you get, till you get there. Well the amenities of the 14 west (south) building is that of a motel, vs a nice room at the original property. The rooms are out dated, not clean and nothing works in the room - both our TV and phone didn't work. Our room was on the first floor and it was like walking into the dungeon to get down the stairwell to the room. No elevator, just a creepy dark stairwell out of a horror movie. At check in I asked why we weren't in the room I had a description for and she said we were lucky to even get a room because they were over booked. Well, I've had a standing reservation... sooo, I'm not lucky, but rather unlucky at this point. When you book, beware. You will either get the original boutique hotel which is nice or a dump for the same price. Not worth it. This is super sad, especially because the location is perfect. 14 west really is tainting their name. read more

I booked 14 West for a night when we came in for a friends wedding. I wasn't exactly sure what to expect since it was listed as a hotel and a vacation rental. We arrived and were able to check in early with zero issues and I found the accommodations perfect for what we needed it for. I wouldn't hesitate to come back again. It's in the heart Laguna Beach and a short stroll to great restaurants and the beach. read more

I must admit, I wanted​ to keep this place a secret. However, sharing the wealth is more important. We travel once or twice a month, and we had a bad streak with hotels lately. Upon booking, I thought to myself, this is going to be another disappointing​experience​e, and this time I was ready for it. However, it was just the opposite. Upon arrival we got a little turned around. The "Hotel Registration" sign points to the right when the "Lobby" is actually to the left of the sign. We walked around back and found our way in. We were immediately greeted and checked in without any unexpected fees etc. We were in and out in a matter of minutes and on our way to the room. The stairs are steep and not friendly to those who have trouble with stairs, so beware. They do however lead up to a beautiful common area with modern seating and plenty of sunshine. The room isn't your standard door and window set up​. The door and windows are floor to ceiling​ glass for a ton of natural light and an easy to pull down shade for when you want privacy or to sleep in. The interior of the room was well done. They had modern and sophisticated​ art, high-quality​ tile flooring, modern and sleek skate fireplace, ​and tv, a kitchen equipped​ with all the wine and drink classes you need, wine opener, and all kitchen utensils, pots, ​and pans. ​It's small, so you can't prepare​ a meal for 6 with ease, but it is perfect for a little getaway with your significant other. Additionally, they had a Kureg​ with tea and coffee, all the bathroom essentials including single-use​ face wipes and the shower/tub is about 3 feet deep. It had amazing water pressure. We also had a great walk-in​ closet (what hotel has that?). This will now be our go-to hotel! Hopefully,​ the word doesn't​ get out about it, because​ we want the prices to stay low and the rooms to be availbale for us! read more

Don't stay here it's not as nice as the pictures make you to believe. Once you walk in there's rug everywhere and it smell old and moldy. The shower clogs, there was a big suspicious hole in THE SHOWER, the fridge doesn't get cold so don't buy snack to put inside. We tried calling for assistance from our room phones and they did not work either. We finally told the staff at 10pm when we realized that even our TV didn't work and 2 guys came in our room just trying different remotes. Then he goes "well guess you guys aren't goin to have tv" and leaves but before he left we told him about our fridge and he said he will let manager know. Left and no one ever contacted us. When we checked out we told Tamara and she did not care she knew our phones didn't work and she said "we know they don't work were working on taking them out because everyone has cellphones". She did not want to help. Worst receptionist in laguna beach read more

14 West - This place is horrible. Don't stay here it's not as nice as the pictures make you to believe. - Hotels Near Me - Laguna Beach, California

This hotel's bait and switch ought to be illegal. The property has 8 nice rooms in a modern boutique hotel that they market in the pictures. When you check in, the stick you in a dilapidated abandoned former Holiday Inn that makes the Super 8 seem posh. Hard bed, dingy carpet, peeling wallpaper, threadbare towels, dim lighting, nonfunctional fireplace, everything about this property is sad and wrong. When I requested to get the room I booked or to leave with a refund, they refused because of policy and the fact that this is a seriously shady operation. Depite giving them $500, I refused to stay there. It's literally so nasty I booked another hotel in Laguna for that night. I will appeal to my credit card and hope they recognize the disputed charge. This place is running a scam, they know it. Don't fall for it. Go to literally any other hotel along the Laguna Coast. read more

Booked on HotelTonight with the promise of a boutique experience, but was literally asked to accept a filthy double bed room that smelled like feces at a Holiday Inn on the corner. Real bait and switch going on there. Was lucky enough that the person at the counter was friendly enough to issue a full refund and be super apologetic. read more

It is mostly okay, I am just really annoyed breakfast was advertised and then not provided. Don't expect breakfast if you read it is here.

*South building review* After reading the comments on Yelp I was very skeptical about booking here but I'm so happy I did! We stayed in room 22. The room was pretty average. Everything was clean and we had no issues. Some reviews said the door had an actual key (not the card) but we didn't have that experience. Ours was the usual card and the room had two locks from the inside that were optional. Parking was included with the resort fee. All the rooms circle the pool area which I loved. We got to check in early which was also a plus. The lobby had a popcorn machine (so yummy), water, tea and coffee machine. Everyone working there was really nice. The hotel is literally across from Ralph's. The beach is a 2-3 min walk and there's the Orange Inn nearby which had good coffee, juice and breakfast. We brought our own beach towels but I believe you can rent them from the hotel. The only negative thing I can think of is that once you check out you can't leave your car there for the day. Other places let you do stuff like. Originally they said we could leave it there until 3 pm but then after they changed it to 12 pm. We even said we'd pay a parking fee but they didn't let. We were still planning hanging out in laguna until the end of day so we ended up parking elsewhere. read more

My Former Favorite Boutique Hotel has seen better days. This Ideally located Laguna Property was once a beacon For style and luxury and has Diminished to a Fashion Faux Pas. Like a 'Bill Blass Design' this Property has become somewhat Dilapi'dated'. With New Management may come A new Beginning, One can only Hope. But judging from the increase In Price don't return until 'Hope' Is Reality. P.S. I can agree that the Beds are A 'Dream', As is the Location. read more

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This is the worst hotel I have ever stayed in! I'm seven months pregnant and we decided to go on a little baby moon. While sleeping at night there was an extremely loud noise that would go off every 10 minutes for one minute straight the entire night leaving it next to impossible to sleep. We tried to turn on the TV to maybe have something other than the noise in the background and the cable was not working. When we attempted to call the front desk no one would answer. The next morning when we went to check out they asked us to email the videos we took of this whole experience to the manager who lived out of state and when we did he called later and asked us "so what's the problem" and said he thought it sounded like the AC unit. It was definitely not! And then when we spoke to the front desk worker she stated she believed it could be the ice machine. Either way there was no resolution and the customer service was horrible. I would definitely not stay here as they do not value there customers. I would have placed a zero star if that were an option. read more

Honestly this place was so nice and had the best location. You're towards the end of downtown so it's quiet at night but you're a short walk away from going anywhere in the downtown area as well as the beach. We didn't use our car the whole time we were there. Overall I would recommend staying here 100% and will stay here again if I ever come back, but for those who want more specifics I'll break it down for you. Pros: -The front desk staff were extremely friendly and accommodating -Rooms were awesome, super clean, with a small kitchen area, a fireplace, a huge walk in closet, and a big bathtub -I thought the bed was super comfy (my boyfriend did not, he said it was too soft for him) -Large outdoor seating area outside of every room, as well as a common outdoor seating area -Location Cons: -No elevator (didn't bother me but I'm not sure how they would accommodate someone who is handicapped) -AC makes a loud banging noise for a few minutes after it turns off every time which was a little annoying to get used to at night -There is a skylight in the room, which was nice but at the same time if you want to sleep in it may hinder you from doing so since it lets in so much light -Parking is $15 a day, not that this is surprising or unrealistic for the area that it is in read more

We booked this hotel for a girls mini vacation. The outside looked like any other little hotel along PCH, but the room itself and it's amenities knocked our socks off! We arrived late and there was no one manning the desk, but our registration card and room key were on the counter. I've uploaded pictures of our room. It was totally trimmed out in wood. The bed was extremely comfortable and the room and bathroom were very clean. The sofa in the sitting area was dated but comfortable. There were beach towels provided in the room and body boards and sand buckets available next to the office available for our use. We met Sergio at the front desk on day 2 and he gave us coupons for lunch and dinner at local restaurants. We felt very spoiled by our stay and will definitely stay there again! read more

14 West - Hotels Near Me - Laguna Beach, California

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Never in my life have I encountered such a rude front desk experience. We did not get the room we booked online and Tamara was so completely rude and condescending. there are 4 letter words for people like her and the poor condition of this overpriced motel is tolerable compared to her. read more

First off, you have to go to holiday inn to check in. Kinda lame how it's not the main door for the actual 14 west. Second, opening the door was tricky to open the door, read the reviews before going and tried to do it myself but an employee helped after a few tries. You have to turn the key all the way to the right pull the handle towards you keep turning the key and then turn the handle and push. Third, the room was amazing. Super cute and such great lighting, the fireplace was really convenient and actually worked. A/C worked really well too ! The room was great until nighttime. I don't know why but the room door would not lock whatsoever. When you're trying to sleep I'm assuming everybody likes to feel safe behind a locked door but ours would not lock after 30 minutes of trying. We got frustrated and ended up calling someone at the hotel and he came and tried helping us. He didn't know what to do with the door handle and didn't seem like he knew what he was supposed to be doing. He ended up telling us to just put a chair in front of the door which just seemed off. Definitely will come back but will definitely request for a discount if the door isn't going to be working. Otherwise great view, easy parking. read more