We arrived at the property a little before scheduled check in (2 hours ahead of time). I thought we…read morewould have to wait a long while, but the receptionist (Holly) checked us in immediately, and upgraded our room. She was friendly, professional, helpful, and accommodating. She explained all the hotel's amenities. In addition to the room charge, a $40 resort fee got us: 1. On-site parking; 2. Welcome sangrias; 3. Chocolate chip cookies each night; 4. A European styled breakfast each morning from 7am to 10am; 5. Wi-fi; 6. Beach chairs and umbrellas. Parking in Laguna Beach is a premium, so parking at the resort was great. The city of Laguna offers a free shuttle with a bus stop almost in front of the hotel. So we parked our car and took the shuttle all over town. The property is a well maintained, quant renovated 26 room Italian style resort. It's clean, charming, and has lots of character. It felt nice being at a small property and not at a large commercial hotel. We felt like we were back in Italy on vacation again! Just walking past the front of the hotel, you would not know that there is a luxury resort inside. They have a heated swimming pool (83 degrees), a sauna, and a secluded sun bathing lounge area and several other amenities. We opted for the heated wellness treatment which is a jacuzzi hot tub for two with mineral water. But they also offer single and couples messages and other message therapies. They have a quant internal courtyard for dining as well. We enjoyed a great European breakfast each day which was well prepared, fresh, healthy, and served by great hostesses. We especially liked the frittatas, fresh squeezed orange juice, hot coffee, and iced cold lemon water. The property is a historic landmark, so it doesn't offer handicap accessibility. So if you or someone in your group is in a wheel chair or uses a walker then this property won't work for you. Overall we really enjoyed staying here and would definitely go back again.

My husband and I spent two amazing nights here during the week. It got pretty busy at the inn as…read moreit was spring break. The service was excellent and can see that staff takes great care and attention to making sure everything is taken care of. We very much appreciated all the amenities this inn had to offer such as the welcome drink, evening cookies (delicious!), sauna, sunblock at the pool, towels, lovely breakfast.. all complimentary (breakfast with resort fee). We also appreciated the 10% military discount. We stayed in room 23 which was a standard queen bed with garden view and liked that spot because it felt central, private, and quiet. The room is on the smaller side but it was fine. It does not have a fridge but they provide an ice bucket. We ended up putting our bottled waters on top of the AC box and that kept it cool. Being that the inn is beautifully historic, there weren't many outlets inside the room. The bath robes were very plush. Both lamp shade knobs didn't seem to turn properly but we made it work somehow. Otherwise, we felt well taken care of throughout our stay and so glad we came. Aside from the inn, there is a walk to get to Victoria Beach. We walked south along Coast Highway to Victoria Place and found the underpass from there. We also took the free trolley outside of the hotel to get around town. It could be quite a wait for the trolley as we waited 30 mins. There is a QR code on the sign to track the trolley locations.

We stayed at Surf & Sand Resort to celebrate our 10-year anniversary, and it was an unforgettable…read moreexperience. We were able to book our stay using points, which made the trip even more special. The hotel is absolutely beautiful, exceptionally clean, and incredibly relaxing. The oceanfront setting and peaceful atmosphere made it the perfect place to celebrate such a special milestone. A huge thank you to Ebony, the manager, for going above and beyond to help us switch to a quieter room. We truly appreciated the accommodation, and it made a big difference in our stay. Thanks to her kindness and exceptional customer service, our anniversary was even more enjoyable. The entire staff was friendly, welcoming, and attentive throughout our visit. Thank you to everyone at Surf & Sand Resort for making our 10-year anniversary so memorable. We can't wait to come back!

Amazing resort, we had a great time there the splashes restaurant, the view, the food, the beer…read moreand wine selection real good. The food is amazing. They have a new menu. We love it! We were able to watch some dolphins showing off while we were having dinner. It was great. Right place at the right time!

Breathtaking views of the Pacific with a very welcoming staff!…read more We had visited recently and had a wonderful time. We are fortunate to have the Montage, Ritz, and Waldorf in south Orange County. The Montage offers a relaxed atmosphere and is a little more welcoming than its competitors.

Had a wonderful night. Hanging out in the lobby for our chauffeur to pick us up from the lobby and…read moresitting there was a wafting smell of aged cheese (not a good smell) 5 and 7 star service hotels have amazing smells and this was rancid. 3

I can't say enough good things about this hotel and their incredible staff. Unfortunately, I had to…read morecancel my stay due to a family emergency, and during such a difficult time, the kindness and understanding they showed meant everything to me. A special thank you to the manager Cole, who truly went above and beyond. Despite the cancellation policy, they took the time to listen, showed genuine compassion, and helped arrange a full refund. That level of care and humanity is rare, and it did not go unnoticed. While I wasn't able to stay this time, this experience alone has made me a loyal customer. I will absolutely be booking here in the future and recommending this hotel to friends and family. Thank you again for your empathy and outstanding service during a very difficult moment.

We thoroughly enjoyed our stay at Laguna Beach House…read more The staff, from front desk managers to housekeepers, was kind, thoughtful and helpful. The front desk staff made multiple suggestions about things to do/see, places to eat and the like and each one led us to something very good. The room was nice - not large and fancy but entirely comfortable with a king size bed. The air conditioning is powerful and kept the room cool even during a series of very hot days. The hot water comes out promptly in the tub/shower and sink. Onsite parking is convenient and easy, and because it is enclosed the car doesn't heat up when left there during the day. It is an easy walk to many local attractions: Downtown shops, beaches and multiple good restaurants (Urth Cafe, a block and a half away, is particularly good for breakfast). The Laguna Arts Festival/Pageant of the Masters, is a bit under a mile away but, again, a relatively easy walk and worth it given the difficulty of finding parking in town. This will be our go-to hotel when we go back to Laguna Beach.

Stayed at Casa Loma to celebrate my daughter's high school graduation. She wanted to stay in Laguna…read moreBeach. We usually stay at a Hilton brand hotel, there weren't any on the beach. I researched every hotel I could find that was within walking distance to the beach in Laguna. I was not sure what to expect since reviews were a little inconsistent. I was very impressed by the ambiance of this hotel! It's gorgeous! It's warm, tropical and beachy. Very unlike a chain hotel. There were a lot of beautiful details that made the hotel unique. The bed was very comfortable too. Our room had direct access to the pool and that was a nice feature. Other reviews mention the high cost, I agree, it was costly with additional fees. However it's not an economy hotel. It's directly on the beach and I expected to pay a premium rate because of that. A welcome note and fruit were left in the room upon arrival. The staff were great, Sam checked us in and he was very sweet. There was another young man with long hair that was also very kind (I didn't get his name, he gave great direction on some local shopping). Maria made an amazing champagne spritz and she was also very hospitable. Would stay at Casa Loma again 100%. It was a very pleasant experience!

As others have stated, for the price point this is unfortunately not a place I'd stay at or…read morerecommend. Pros - 100% the location. Lovely ocean view and can hear the rolling waves with the sliding door open. You can easily walk to the main street and beach front. - Comfy beds - Clean rooms & cute california style throughout lobby and rooms - Check in woman was very friendly, and explained everything about our stay - Welcome drinks - Pet friendly ! Cons - Our room was not serviced for our 2 night stay. We removed our dnd sign from 11-3 and no one came. For $600 a night this is wild to me that our mats were still wet and no coffee refilled, I didn't see the cleaning staff once throughout our stay. - There is no true restaurant at this hotel. Bites and drinks but no substantial meals. Wasn't surprising to see takeout bags all throughout the halls. - As others stated $75 a night parking fee is wild but you can take your car out as much as you like since there is no Valet - zero amenities in the room -- you have to pay for toothbrush, no water bottles or even carafes of water. Overall the staff, outside of the lovely check in woman were essentially non existent. No cleaners, and even in the morning there were 2 men but they didn't greet or acknowledge anyone. Again for $300 it would be fine and expected but for $600 and on some days even $1K a night on the 4th of July this is wildly overpriced for what you get.

Fabulous food which is super fresh. Outstanding service, the staff is very friendly and attentive…read more The live music and outdoor fire pits are over the top nestled into a quiet hidden spot in the hills above Aliso Creek Beach. If you're looking for an intimate outdoor experience with amazing food and service, THIS is the place. PS. It's super romantic

I felt so welcomed here from the moment we arrived. The valet parking was easy and the staff was…read moreincredibly attentive. The service was amazing the entire time we were there. We originally sat inside, but asked to move outside because the view was just too beautiful to pass up. The green mountains made it feel like we were on vacation somewhere tucked away in the mountains. I ordered the burger and it was absolutely delicious -- thick, juicy patty with super yummy fries. My boyfriend ordered the chicken sandwich and it was honestly to die for. I also got an iced latte and it was perfect. Even the color of it looked beautiful and tasted just as good. Everything from the atmosphere to the food and service made this such a great experience. Can't wait to come back!

The vibe is wonderful at this ocean side restaurant. Great food, fancy drinks and excellent…read moreservice. The bar is huge and the views are wonderful. Once you go, you know.

It is all in the details!!…read more (Emailed sent To Management - no reply) My family and I have been coming to your restaurant since the opening. We have enjoyed the food and ambiance each time. A few weeks ago we returned to find the hallway, bathrooms and plants in desperate need of attention and deep cleaning. Layers of dust, nasty doors and filthy curtains make me wonder what the kitchen looks like. Ps your plants need attention too.

Great little boutique Motel in Laguna , walk to nectar town , but away from the hustle and Bustle ,…read morethe basics and well kept . Friendly kind helpful staff, I love this for my little escapes for some good quiet r&r yet walkable to cafes , the ocean, etc. I'll be back .

The Tides is in an excellent location, across the street from the wonderful Heisler Park and…read morewalking distance to just about any place you would want to visit. The housekeeper is excellent. My room was extremely clean for the duration of my stay. The gentleman who checked me out at the end of my stay was very pleasant. However, I am only giving three stars because first impressions are lasting and the woman who was working the Office check-in desk when I arrived made me feel like an annoyance who was interrupting her work. She was efficient but less than welcoming during the check-in process. Unfortunately, I had to interact with this woman two more times during my stay and each interaction was equally unpleasant. My goal in staying at The Tides was to destress but she made me feel like "Bad Dog". Soon after checking in, I had to return to the Office to ask for assistance with accessing the WiFi and a day later, I had to ask for assistance with accessing the pool. I assumed that I needed to use my hotel key to open the gate to the pool. The Office woman made me feel like a fool when she rolled her eyes and said in a tone that I interpreted as exasperated, "There's a latch at the upper top corner of the gate." She was right. There was a latch but it was painted the same color as the gate and I didn't notice it. I only noticed the key hole. My bad. As I floated in the pool, I said to myself, "You are Bad Dog." Someone needs to explain to this Office woman that without these pesky visitors, her business will have no customers and she will have no job.