I first have to share this place is in a long strip mall, so you have to look to the far end go locate this eye care. Upon entering they offer an option to sanitize and mask up. All staff are wearing a mask which for safety reasons I felt very comfortable. We picked out my glasses with Jennifer help. Jennifer let me know what my insurance covered and even shared when they would be receiving their new stock. Picking out a pair of glasses can be time consuming but she was very patient. Hubby and I were super happy with our glasses and would definitely recommend this place. I appreciate the hours, they were open on Saturday. I added my one pair of glasses for your viewing. read more

20/20 Eye Care Center - Transitional eyeglasses - Optometrists Near Me - Fullerton, California

Costumer service from the front staff is non existent. It's a shame because the dr that helped us (apparently temp female dr) was so sweet and so was the nurse who helped my kids. All 3 times I've walked into this place I'm never greeted- nobody acknowledges me. I always wait a few minutes before asking for help in case they are ACTUALLY busy but that's never the case. I brought up the issue to the "supervisor" at my last visit and she just provided excuses. read more

Good place to get your glasses. The glasses come in quick. They have a good selection of types of glasses. read more

20/20 Eye Care Center - Glasses - Optometrists Near Me - Fullerton, California

They are so amazing and ever great. They have the best glasses there and make u feel like u are home. The doctors there are amazing and careful. Love this eye doctor. read more

First time here and I will be coming here, Doctor and staff are very friendly, front desk was amazing and very helpful.

10/10 experience. Staff is so nice! It was my first time getting an eye exam and they made the experience so comfortable and easy for me. The receptionists are so kind and explain everything to you as it happens, and Dr. Steven Chiana is extremely pleasant to speak to during your eye exam. I didn't feel awkward or weird at all, but instead, super welcome and comfortable. I would really recommend that you come here for your eye needs!! read more

Amazing. The staff is so nice, accommodating & so welcoming. Dr Chiana is the best, been coming here for 24 years.

My son had an eye exam and dilation here. (A digital exam is $19 more.) His new glasses were ready for pickup in a week. We were also given a referral for vision therapy to treat lazy eye. Thank you for taking my insurance. read more

20/20 Eye Care Center - Optometrists Near Me - Fullerton, California

Me gusto mucho la atención de las señoritas me asesoraron para elegir mis lentes y quedé muy satisfecha con la atención y pienso traer mi hijo para su examen read more

LOVED the staff and my experience here. Dr. Chiana is extremely knowledgeable about his craft and didn't water down information. He told me the exact reasons that I needed things and why certain brands were better than others. Furthermore, the other employees really took their time to explain things to me regarding new frames. Even when I kept blinking during the exam portion, they never lost their temper! read more

I recently moved to Fullerton and chose to come here because of the reviews. The staff is nice although they seemed unorganized when I was there (maybe from lack of communication). I was on time for my appointment and was there for a good 2hrs to have my initial exam and to get a prescription. This seemed excessively long in comparison to my old optometrist office which only ever took an hour. I advise everyone to always have them breakdown and explain the bill and what your paying for because there were some unnecessary fees. The worker also realized that my insurance covered a fair amount of the fees after I had her go over it with me and explain all the charges. When every thing was said and done my bill was half of what it would have been if I didn't question her. I was sent a text letting me know my glasses were ready which only took a week. I thought it would be a quick in and out pick up my glasses and go. But no I had to wait a bit although no other customers were there and then I was told I had to pay the bill which I had already paid at my initial visit. The worker could not figure out why I had a bill although she could see in my record that I already paid it. I sat there for half an hour waiting to get my glasses. She had me pay a $30 charge which I didn't question. I was in a hurry because I had reservations. Very annoyed. I won't be coming back here. read more

This place customer service sucks I do like the Dr himself but as far as the staff, the woman in there are always rude, this would be the third time me coming here and they all have nasty attitudes, this last time they didn't have anybody in the lobby and still made me stand outside in the cold with a bunch of crazy bums just to pick up my daughters glasses. I will not be coming back here ever again! The Dr needs to hire all new staff who are beneficial to the company not a bunch of rude females. read more

Today 1-21-22 I walked into Dr Chiana office for a routine glasses adjustment and I was greeted cheerfully by a young female staff who has been part of his professional staff for awhile she tried her best to resolve the problem but it seemed that the frames I had might have had a defect within minutes she comes out with a new frame and stated that she was sending mine back to the manufacture I almost jumped for joy and I was lost for words at the same time the male technician and this young lady went up and beyond Dr Chiana's staff treat there customers like family and that is why my family and I are part of his practice from the bottom of my heart I would like to congratulate the entire team as a first responder I depend on my eyesight so kudos to Dr Chiana and supporting staff.Juan P read more

Denise, Job well done! Sat on my glasses and broke the arm off. I was thinking having to wait for a repair. Denise suggested I consider new frames. She showed a few choices I could choose from, said it would take about 3 minutes. She was helpful, kind and knowledgeable. ( It was 3 minutes ) Did I mention it didn't cost a dime? I could not be happier. Actually got a few compliments within an hour. What ever they pay you, Denise is not enough! Thank You so much! read more

TITLE Overall I had a pleasant experience. Staff was patient and helpful. I really enjoyed the interaction with helping me find a frame that fits my face. At that moment I felt welcomed and thought about recommending my family and friends to this vision doctor. read more

me parecieron muy amables ,atentas cómo me ofrecieron los servicios y además me aconsejaron muy bien en mis lentes

I have been coming here for my three kids and myself for years ,but as of yesterday I was really surprised and disappointed. I called the week before to schedule an appointment for my daughter at 5:00PM, I work in Irvine so I had my mom take my daughter to meet me at the office, since I had a long drive and wanted to arrive on time. When I arrived they told me my daughter's appt was not till Tuesday at 5 pm "why would I schedule an appt for 5pm on Tuesday when I know I'm off of work till 6pm". I did mention to the girl helping me that when called to Schedule the appt the girl on the phone was laughing and talking to someone else, and She just proceeded telling me that Doctor would not see me until April 4th. Maybe the next Doctor will look further into employees errors. read more

Every person I interacted with was kind and helpful. The doctor explained things in a way that was easy to understand. They answered all of my questions and they are good with kids too. read more

It was my first visit to the eye doctor in over 10 years and the doctor thoroughly explained everything he was doing and all his findings in a language I could understand. I'm so glad my friend recommended me to this eye center. There is a variety of different frames and a pretty big selection. read more

I've been going to the eye care center for the past 25 years and wouldn't go anywhere else. Dr Chiana and his staff are very friendly, attentive, knowledgeable and accommodating! I highly recommend them for your eye care needs! They all wear masks and face shields and do everything they can to maintain the health and safety of their customers. read more

Can not explain how grateful I am for dr.chianna! He's is absolutely the best of the best!! Best eye doctor I have ever been to! The staff are also incredible! And in these crazy covid times this office goes above and to extreme measures to make sure everything is cleaned thoroughly! It made me super comfortable and at ease to to see how seriously they take things for our safety and theirs! I recommend this spot to all my family and friends! read more

I have been to this office a couple times for my annual eye exam. Dr Chiana has been one of the best, spot on optometrist I have been too. I have been to several other optometrists and my prescription is always off. I wear eyeglasses and contacts. Dr Chiana is spot on when it comes to your prescriptions as well as eye health. He makes anyone feel very comfortable and also has a wonderful staff. Front desk is very courteous and friendly. The eye techs are friendly and Vanessa, i remember her name is soooo knowledgeable in insurance and helping out with picking eye frames. I will not go elsewhere as I have found a home for my eye care. They also have great hours and are open Saturdays. Thanks everyone for making my experiences a breeze. read more

This was my first time in over a decade I've been to an eye doctor, service was ok got my glasses in a week but frame was defective, they ordered another pair of frames so took another week. I received them and they adjusted it to my preference. Well see how it goes on the next session. read more

I decided to use this providers office to get an eye exam and contacts for my kid and new glasses for myself. The doctor was thorough and her "bedside manner" excellent. The staff is equally professional and polite. Now the glasses. I was informed that mynew glasses would be ready in 10 days, however at 10 days they hadn't arrived and i wasnt notified of the status. I received my glasses in 14 days, which isnt bad, but lack of communication is. I recommend that if a pair of glasses goes over the estimated time of completion, that the staff call the patient to keep them notified. I appreciate your professionalism and i love my new glasses. Thank you! read more

I've been coming here for years and I love this place. The staff and doctor are amazing and friendly. I would recommend everyone to come here. read more

I had previously gone to this office on and off for a few years. One unpleasant visit drove me away for 2 years. Came back and was overall pleased. Dr. Chiana was super friendly, very informative. Staff was much more pleasant than my previous visit. (Bad day perhaps?). Good selection of frames, and fast turnaround. Was told my glasses would arrive in 2 weeks, and instead got them in less than a week! (Awesome!!). Will be going back for sure. Also, when I went 2 years ago, there was a young lady working there, she was the optometrist...very nice, and pretty knowledgeable.... . Really liked her!! Anyway, really recommend this place. read more

After 2 sets of eye surgery, I continue to seek care at this office. I have special contacts that allow me to see exceptionally well and Dr. Chiana is an expert at this!! It takes extra time and effort to assist me but the staff provides prompt, professional service. If you are not satisfied with the vision you get with your glasses or contact lenses, see Dr. Chiana! read more

Time for the annual eye exams for the kids! The youngest needed his first exam and it had to be with Dr. Chiana. He is always thorough, patient, kind, and is up on the latest info. The staff is very friendly, too. I always feel welcome and comfortable. The office is modern, clean, and neat. There is always a great selection of frames for adults and children. I always have a tough time just picking one pair because of the great selection of brands and styles. The whole family looks forward to our visits to Dr. Chiana's Eye Care Center and I love that cause it makes doctor visits like these so much easier. read more

20/20 Eye Care Center - Great selection of frames for adults and children. It is tough just picking one pair with variety of styles and brand - Optometrists Near Me - Fullerton, California

I got a pair of glasses and I still couldn't see. I thought maybe I should just let my eyes get used to it, well a week later nothing. I go back to tell the old doctor guy and we did the test again. He tells me it's the same, i say I still can't see with them. He says he'll go to the back and fix them. He basically wiped them down with alcohol and gave them back and said they should be better. I'm not a moron I know he didn't fix them. I thought that was very unprofessional. I went to a new eye doctor and they fixed the perception. Thank u for nothing sir. read more

I've been going to get my eyes checked for the past 8 years with Dr Chiana. Every time I go in, I am greeted with a warm welcome by staff and Dr Chiana himself after I get my eyes checked, Dr Chiana spends time to catch up on how I've been and what's new with me. I appreciate the friendship he builds with his clients. I will continue to go with Dr Chiana and eventually when I have my family, bring them as well :) read more

Just wanted to update my review to say that the company did reach out to me and was able to get my lenses replaced. Glad that I am able to see clearly out of my glasses again. read more

Best I Dr. in orange county by far hands-down !!! Great with adults and great with kids

Amazing doctor and amazing staff! My family has been going to Dr. Chiana's for years now and we have always had the best experience! I would highly recommend this office to anyone. read more

I scheduled an appointment for Thursday 1 week ago now they texted me saying my appt was taken not happy they didn't even try to get me in the same day not a happy parent love the doctor wished his staff was better in accommodating their long term patient that pay cash read more

I have seen Dr Chiana for many years and have always been more than satisfied with the quality of care I receive from him and the excellent customer service from all of the employees. Dr. Chiana and the entire staff make me feel that they care about my well being, not just my eyes. They strive to make the entire process painless from the convenience of late and weekend office hours, to understanding and getting most out of insurance, to entertainment in the waiting room, to the tests and exam, to payment and finally to fitting. With every single step they are all efficient, knowledgable, friendly, thoughtful and thorough. Keep up the great work and thank you! read more

My visit was a very positive experience. Front office staff were helpful and friendly, technician was kind and explained the process, and Dr. Chiana was friendly, very knowledgeable and respectful. He took ample time to answer my questions and explain the issue I was having with my eyes. I will definitely return for future checkups and evaluations! read more

The staff had great customer service. Very nice. The doctor answered all my concerns.

Best eye care center !! I've been coming here for years and still come here despite moving a hour away . Very friendly eye doctor and staff !! read more

Went for my first eye exam appointment at the Eye Care Center and was out of there within an hour! Dr. Kyung is very knowledgeable, patient, caring, and answered all of my questions in a very thoughtful manner. I will def be coming to this office to renew my eye prescription in two years! read more

I loved the staff and how fast they are. No one likes waiting and I was in and out in no time. Will def go back next year.