Great location, very intimate! Love all the doctor's knowledge and info. Would definitely come back and recommend everyone here

My family and I have been loyal patients of Dr. Nguyen for many years. She is truly exceptional, providing compassionate care and outstanding service. She has been there for our family with all of our eyewear needs, and we highly recommend her as a great family eye doctor. She is honest and kind, always prioritizing high-quality care. read more

We scheduled our yearly exam with the front desk receptionist. She was nice and friendly. She worked with our schedule knowing that we were coming from out of town. She gave us their earliest appointment on a Saturday. The day of our appointment, when we checked in, a staff member asked that we used hand sanitizer, they took our temperature right at the front door and asked us Covid related questions. As she was doing that, I noticed another girl wiping down and sanitizing the tables, chairs then countertops by the display cases. They told us any glasses that we try on and do not want to put in the tray that was on the counter. That way they can disinfect them before it goes back on the shelf. When Doctor Nguyen took me back, she asked me questions about my eyes. If I felt my vision has changed. I told her my concerns about my eyes. They were stinging sometimes and get I get watery eyes. She looked into my eyes with her machine to check my vision and did other stuff to check my eyes. The pictures she showed me of my eyes were really cool! She told me my eyes were very dry and that I need to do warm compression massages to squeeze out the oil from the glands. She recommended to get a warm damped towel and leave it on my eyes and massage in circular motion. As always, she's very sweet and patient. She very knowledgeable as well. This is her passion and I can tell she loves her job. They still do have a lot of collection of glasses to select from. My husband had a hard time picking his. His try on tray was very full because he liked so many! He had a hard time deciding. He eventually decided on one after we were done with our eye exam. They really made my family and I feel safe. They went out of their way and took precautions to disinfect all the areas needed. They wiped down the machines I used before and after. I still recommend this place and will continue to come back! My 2.5/3 hour drive is worth it for my eyes! read more

20/20 Image Optometry - Optometrists Near Me - Newark, California

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My mom was struggling with a eye problem for many months. Consulted many eye doctors/opthamologists/optometrists. None could resolve. Dr. Linh did an accurate diagnosis, took time to explain in layman terms and her prescription provided immediate relief. Dr. Linh is a gem.! read more

I stare at the computer screen all day and my eyes are so irritated and dry. It's been bothering me for months! Dr. Nguyen suggested to me that the Lumenis IPL therapy would save my eyes from dryness and irritation. I took her advice and magic! I felt instant relief after just one session! The redness certainly gone and my eyes are moist again. I wish I had known about this before. I am very happy with the result and will highly recommend Dr. Nguyen if you want your eyes to be saved! read more

I highly recommend it to anyone looking for a high-quality professional service. I was so impressed with the customer service I received at this office. Dr. Nguyen was very friendly and helpful, and they went above and beyond to make sure I was satisfied. I am so glad I found this place! It has made my life so much easier, and it has saved me a lot of time. I highly recommend it to anyone looking for a way to improve their life. read more

Our family of 5 have been seeing Dr Nguyen for 10+ years. We feel we get the best care for our vision. The Dr is patient and explains thoroughly vision issues, every time. This time I also had a retina scan done. This is highly recommended as it takes photos of the eyes to show any potential issues. The retina scan is much better than dilation that would require driving with darkened sun glasses. We wish all our physicians and dentists show this much care as Dr Nguyen has for our eyes. read more

Friendly and very understanding. Very responsive through text messaging. My Paragon CRT is working great for both my 8 year old son and my 50 year old eyes. Thank you so much Dr. Nguyen. read more

Quality care from a quality team! Dr. Nguyen was professional, friendly, and thorough. I was seen promptly for my Saturday morning appointment. Dr. Nguyen identified eye conditions that no other optometrist had previously mentioned, and thoroughly talked through how to treat and manage. Her approach was comprehensive. Ordering eye glasses was smooth and straightforward. read more

I can never thank Dr. Nguyen and her staff enough. I've been coming to this 20/20 Image for over 11 years and every time I go I have an amazing experience all around. Dr. Nguyen is incredibly humble, skilled and very knowledgeable. She discovered that I had fluid in my right retina and referred me to a specialist for proper treatment to prevent vision loss. She always takes the time to listen and even helps me select the perfect eyeglasses and sunglasses for my needs since I drive a lot. I feel like I'm in great hands every time I see Dr. Nguyen routinely. This place is phenomenal and I highly recommend 20/20 Image Optometry for your eye care. read more

I've interacted with Dr. Nguyen once & I really like how she's on top on things. But for the last year, I have been trying to get an appointment with her office, yet all I'd get is the voicemail stating that it'll be best to text the number provided from the voicemail. I did NOT get any response whatsoever! I've been constantly trying to reach them but it's been unsuccessful! I don't think I'd give them another try after all these attempt! Waste of time! read more

If I have to put 0 stars I would. I'm just very upset with the staff here. I asked for a prescription for a different brand of contact lens, but they told me that I would have my eyes fitted for contact lens again when my prescription was only in November 2021. I was pretty upset because they did it to me before and the staff said that their policies have changed. Okay, that's understandable but i I wish I knew that policy or at least it was emailed or said to me during my visit. But no, never. That's what I'm most upset about. Yes, they can change their policies but at least let the patients know. Also, it's hard for them to answer the phone and call you back. Also had an appointment with Dr. Linh when she kinda yelled at me when I asked her a question. She was nice when I first started but towards the end, she's not. I'm never coming back here anymore! read more

My sister and I have been seeing Dr. Linh for years now. Despite residing in Los Angeles, I always wait to book an appointment with her when I'm in the Bay Area. Why do I keep coming back? Dr. Linh and her staff are incredibly professional, courteous, clean, and efficient - I would want nothing less from a health professional and they've exceeded my expectations. In addition, it's easy to ask questions and voice concerns with the doctor. I feel comfortable in the chair and trust that she has my best interest, which is important for me as someone who experiences eye discomfort and complications frequently. They're transparent and fair with fees, and take the time to break down the costs when concluding the visit. I highly recommend seeing Dr. Linh for anyone looking for a new family optometrist!! read more

Dr. Nguyen and her team are so kind. They made sure I was completely comfortable and taken care of while in the facility.

Dr Nguyen is the best! She's great at explaining what's needed for your prescriptions/frames/lenses/contacts and why it's best for you. I did not feel like she was just trying to sell me the newest technological advancements in optometry but more so of helping me take better care of my eyes. This is my second eye appointment EVER, but my first visit with Dr Nguyen. I received care from Kaiser but never has kaiser gone into deep explanation of why I need what I need. I had no idea my eyes were dry and had calluses (I didn't even know this could happen). I also was told that my sclera are mildly damaged from the sun. That's 2 very important facts I've learned from Dr Nguyen that I never learned in my whole life. She suggested that I buy polarized sunglasses to help better see and protect my eyes from the sun. I've learned quite a lot from her so that alone (from just one visit) has declared my loyalty to her for more years to come. Thank you Dr Nguyen! read more

Dr. Nguyen is the best optometrist I have ever had and I have been going to optometrists for 18 years!! She clearly explained to me why my eyes are so bad and she also gave me eye exercises to help my lazy eye. Why didn't I have such an amazing optometrist before?! I cannot recommend her enough. The staff at the front desk are also super helpful and very sweet. Great customer service and knowledgeable clear advice. What more do you need? read more

Gotta share....I've had many bad glasses from many places. 20/20 nailed my prescription ....year after year. Knowledgeable and kind....I feel very lucky to have found them. read more

I had a great experience during my first visit. Their Covid check in procedures made me feel safe and I appreciate their safety measures. Dr. Nguyen is awesome- she's very friendly and does a great job explaining things. I was able to find some cute new frames and the staff was really helpful in explaining costs and insurance coverage. Highly recommend! read more

I had a great experience during my appointment, only thing that I was not okay with was how long glasses take to get here. They told me 20 days and I didn't believe it took that long. Two weeks have gone by and haven't heard back so if you need new glasses consider the 20 days before ordering read more

I've been coming here for 5+ years now. Dr. Nguyen is definitely one of the best optometrists I've had. She's very amiable and always have insightful advice to impart on each visit. The selection for eyeglasses frames are somewhat limited but you can also bring your own for a nominal fee. I understand that there can be a wait at times as it's just her - but the experience is totally worth it. read more

Dr. Linh is awesome! She truly care. This is the only medical center I don't mind coming once a year lol.

I've been coming here for a few years now. Dr. Nguyen is so great and she genuinely cares about the health of my eyes. We always talk during my visits, which makes me feel more at ease about a visit to the doctors' office. The staff is always nice and her place is clean and organized. I appreciate how I don't feel pressured to get my glasses and contacts from her office, but if I do need to there is a wide selection to choose from. The location is nice and convenient as well. Next door is a boba spot to grab a drink while you wait for your appointment or a treat for afterwards. Dr. Nguyen always gives me tips and information on how to keep my eyes in tip-top shape and gives me the best eye care advice. I will always go here for my optical needs :) read more

I've been a patient of their practice for almost three years now, and I didn't have any problems with them until my recent visit. First of all I love Dr. Nguyen, she is professional, funny and down to earth; however this bad review is solely due to my latest experience there with the front desk staff. About a couple weeks ago I drop by having them adjust my loose frame for me, they took my glasses to the back for adjustment; a couple minutes later came back and told me they broke it trying to adjust it. They told me they will call the manufacturer to order me a new frame but that process will take a week or so. I left with my back up glasses that was kept in the car (thank god for that) About 20 minutes later I received a call from them telling me since the frame is more than 2 years old it has been discontinued, and the broken frame is considered as normal tear and wear. The only thing they can do for me is to glue it back for me. As I was in complete shock all I could do was asking them "all you can do is to glue it back??". No further apology or anything from them. I was so upset I send my husband back there the following day to pick up my glasses (and yes they did glue it back for me, I guess I should have thank them for saving me the work?) Two weeks later I was still bother by this whole event as I now have a broken frame that was glue back together so I don't think I can have it adjust ever again without breaking it. So I decided to call them and asked to speak to Dr. Nguyen directly because I am curious what she thinks about this situation. (As I really believe my frame wouldn't be broken if they have been more careful while adjusting it, and to blame it on normal tear and wear is just hard to believe.) They told me that she wasn't available and took a message for me, and it's been almost a week I still hasn't gotten a call from them. I am starting to look for another optometrist office now since I need a new pair of glasses and 20/20 image optometry doesn't seems to care about their patient/customer. read more

Dr. Nguyen is awesome! Not only is she the best optometrist I've been to, I wish all other medical professionals I go to were more like her! I was about 30 weeks pregnant when I went to Dr. Nguyen's office for the first time because my prescription needed to be updated. The office is very clean. Mandy at the front desk was very helpful, she didn't come off as abrasive at all, like the other reviews had mentioned. She was able to answer my questions about billing and the process of ordering new glasses. Dr. Nguyen did the eye exams and was very personable throughout the whole experience. She told me that a pregnant woman's eyesight can change after she gives birth, so she recommended that I come in for another eye exam after my baby is born. Since my insurance only covered one eye exam a year, she told me she wouldn't charge me for the second exam. Fast forward to 3 months later.. I came into the office for the second exam and the first thing that Dr. Nguyen said to me upon seeing me was "Sally! How is the baby??" Keep in mind that this was only the second time I've been in her office, ever, and although my name and pregnancy was probably written in the doctor's notes somewhere, I was very impressed! Got my eye exam done, vision didn't change, and no charge. :) She is also very knowledgeable and answered every single question I had, whether it was about my astigmatism, prescriptions and pregnancy, how my glasses fit, my dry eyes.. everything! I definitely recommend Dr. Nguyen to anyone! read more

Dr. Linh's office is great. I received friendly and competent advice, more than sufficient for my five-star rating. My wife and I have been happy patients here since 2009. I just got new rigid contacts lenses. I also get my eyes examined here. My myopia puts me at risk for retina disorders and requires biennial checkups. Dr. Linh is a professional eye doctor with ultra-modern equipment. The office is new, clean and pleasant. The doctor and her assistant Mandy can be a little abrupt, but it would be silly to think twice about it. Many good doctors care more about their patient's medical condition than about how they feel. Good eyeglass selection. It was only here that we found plastic frames with separate nose pads (they fit better on smaller Asian noses). read more

The doc is great as she has a great personality and answers your questions patiently.She is very friendly and professional. I have been going to her since 2008 and I've had no issues. They also have an awesome selection of glasses, if you have to wear glasses, do it in style! read more

I called for an appointment a 2020 Image Optometry for a vision exam and was given an appointment on the same day. The staff is very professional and the inside is very clean. There was very little wait time and I saw the optometrist in about 10 minutes after some standard pre-tests The optometrist [Linh Nguyen O.D] was very professional and very thorough.. She has a contagious laugh and a cheerful personality. She answered any questions I had and I didn't feel at all like the appointment was rushed. I would definitely recommend her to anyone who needs a vision exam. They also offer contacts and eye wear. read more

This place is HIGHLY recommended!!! Dr Nguyen & staff are friendly and professional. Thanks for taking good care of all my family members. read more

Had an appointment scheduled for today, but the person I had scheduled it with weeks ago put it for next month. Couldn't see my son today and they didn't really offer any solution so we'll be taking our business elsewhere. Not a great selection of glasses so not overly disappointed. Very annoyed though. read more

First let me say I've been 'seeing' the doctor sence 2009! She's not only a great doctor but someone with true compassion when it comes to your personal needs... When you go see a doctorcat say kaiser they collect your co pay see you for 15min without really looking at you bc they are behind a computer... Coming to see Sr Lee is more than a breath of fresh air it's a one on one treatment that she puts her heart into what she does!! I can't thank you enough for treating me with such kindness & real compassion!! Thank you read more

Super cool. I had my eye check up done here and got my glasses as well. Doctors are also very good and helpful. read more

This place is great! Dr. Nguyen is very professional, thorough, and efficient. Her staffs are friendly as well. I highly recommend this place. I will be coming back to her again. read more

Dr. Nguyen is professional and very approachable; she really cares about our eyes health. Her staff is also friendly and patient. They also have the best collection of frames at reasonable prices. The best optometry we've been in the tri-city area. Highly recommended! read more

I'm surprised and not surprised by these 4-star and 5-star reviews. The surprise is only because I rarely see such praise for any doctors/dentists/optometrists on here. This one is very much deserved. Dr. Linh is very knowledgeable and friendly. I'm always nervous for eye exams given my near-sightedness but she made me feel quite comfortable. She explained things to me that I hadn't known before. And I actually retain the information. As I told her, I wish I'd gone to her sooner! But better late than never, and I'm here to stay. read more

I went here because it had amazing reviews. And let me tell you, I see why! They were running behind but definitely kept me in the loop and was super nice about it. The doctor was super thorough as well as her assistant. When the exam was done for both of my girls, the doctor even helped my oldest daughter pick out glasses and took her time and even got glasses out from the back to ensure that she was getting the right frame for her face. Everyone there is super helpful and so incredibly nice! The office is really clean as well. read more

Out of all the optometrists I've had throughout the years, Dr. Nguyen is someone I can actually trust and will recommend to all my family and friends! She's very knowledgeable and takes the time to explain things to you because she truly cares. She is very thorough in checking everything that has to do with my vision and eye health. She's very personable, friendly, and professional. The staff is always friendly and willing to help whenever I need to order anything. read more

Dr. Nguyen and her staff were incredibly professional and helpful. When the tests were taken, every step of each procedure was explained to me and the whole process was very informative. After the initial tests, Dr. Nguyen took her time and diagnosed me with an astigmatism, which explained the discomfort while wearing my contacts. I highly recommend 20/20 Image Optometry to anyone and everyone who is looking to get help with their vision! read more

Just like visiting any medical center, you're a bit worried at how well the doctor will treat you. But Dr.Nguyen is simply AWESOME!!!!

I love this place! The best eye doctor ever! They have a great selection of sunglasses as well! And the Doctor... forgot her name :(.... she is the best! read more

Overall I like the consistency and quality of care that I recieve at 20/20. I feel that the receptionist is a bit abrupt and sometimes not very friendly. You can usually get same day appointments which is nice. They have an awesome selection of frames to choose from and some great choices for sunglasses. read more