Nobody had my prescription in stock but them. I called every Lens Crafter in the Bay area. Glasses…read morein a hour... They could keep their word. Everybody wanted to take weeks to get me my glasses although i had my prescription. Well one call to these ladies and I had my glasses the same day ready for my road trip so I can drive safely. Thank you so much...

Anna was incredibly helpful, patient, and knowledgeable while helping me select my glasses -- she…read moretook the time to answer every question I had and made the whole process smooth and enjoyable. I popped in at 1:00 PM and was pleasantly surprised to be able to pick up my glasses the same day at 5:00 PM. (Note -- turnaround time may vary depending on your prescription.) Professional service, great communication, and super quick turnaround -- I'm really happy with my experience and would definitely recommend this place to anyone looking for quality eyewear and excellent customer care!

I've been a loyal patient at Tri-City Optometry for the past 20 years, originally following Dr…read more Chatwani from her former office in Newark. My experiences have consistently been exceptional, which led me to transfer our care to her new location in Fremont. Two years ago, I encountered an unfamiliar situation regarding my eye exam and contact lenses for the first time. As I was new to the process, I felt a bit lost. After receiving my glasses, I decided to visit another optometry office for my contact lens prescription and exam to avoid the hassle of returning to Fremont constantly, especially since I live quite a distance away. However, I found that making the trip once a year for my family's check-ups was reasonable. Last year, my children, husband, and I had the pleasure of being seen by Dr. Young. She was incredibly kind and understanding, recommending that I consider both contact lenses and glasses during my visit. I appreciated her approach as it allowed me to take my time in making a decision without feeling rushed or overwhelmed. This year's experience exceeded my expectations. Just four days after purchasing new glasses, my daughter accidentally broke hers. However, Annel, one of the staff members, went above and beyond to assist us. Her kindness and attentiveness made me feel truly heard and valued. There was a moment where I contemplated switching to a different optometry office after two decades of loyalty, but after these recent positive interactions, I've decided to remain with Tri-City. I feel grateful not only for the wonderful care we receive but also for the improvements in staff that have made our experiences even better.

Tri-City Optometry is the gold standard for bad customer service…read more This review is written on behalf of my sister, who is hesitant to post under her own name because she recently purchased an expensive pair of glasses here and is worried about possible issues or retaliation if she needs repairs in the coming year. Dr. Shital Chatwani rushes through the appointment, speaks down to the patient, does not answer questions clearly, and becomes visibly impatient when questions are asked. The entire interaction felt less like a medical appointment and the clear priority seemed to be getting the patient out quickly and into ordering expensive glasses, rather than taking time to explain things or address concerns. It honestly felt like dealing with a businessperson more than a doctor. Unfortunately, the poor experience did not stop with the doctor. The overall leadership and culture of this office seems weak, and it shows in the behavior of the staff. There are many employees walking around, yet when customers have questions, they often say "I'm busy" and walk away without offering to find someone else to help. In a professional practice, you would expect at least a basic effort to redirect you to another staff member. That simply does not happen here. The staff appear selectively nice to people they are trying to secure business from but otherwise the service is consistently rude, rushed, and unhelpful. The overall attitude is 'take it or leave it.' Even when there is no problem, you are treated with disregard. If there is a problem, I would not trust this office to handle it with care or professionalism. There are many excellent optometrists who accept VSP and other insurance plans. I strongly encourage people to look elsewhere and consciously choose to support a practice that actually respects its patients.

Their support during an emergency . Mariya was exceptional taking care of the order and following…read moreup .

We came here for the doctor and doctor is amazing and they have good collections but the person at…read morethe front office can compensate for all good things. The person at the front desk feels she can yell at customers and treat them bad and hardly is polite. I wish she learns to treat customers. I think her name is Artika. I wish this complaint is taken seriously, as we love the doctor but I am hesitant to go becoz of this front receptionist.

The staff here is so friendly and helpful (except for a terribly cranky women LEE who works on…read moreSunday-avoid joking then)! Dr. Louie, the optometrist is kind, warm and very helpful. Recommend highly (just don't go on a Sunday)!

The Optometrist is highly skilled and accurate. He found an issue with my previous prescription…read morefrom a "high tech" optometrist which improved my night vision. They are on the expensive side for glasses but they are quality.

Awesome awesome service and very knowledgeable people there…read more This my number spot to get my eyes checked and glasses. I live in San Ramon to drive all the way to Newark. That how good the doctor Judy Nguyen knowledgeable with current technology and nice patients with her customers

So lucky, I stumbled by! Dr. Judy is extremely friendly and knowledgeable. I was able to get an…read moreappointment on very short notice and she was very very helpful getting me contact lenses and explaining my eyesight and everything else in great detail. Glad to have found a great optometry team!

I am a true believer in good customer service gets good review from me…read more.. I was able to get professional service from Corvision during my visit of getting the right frame that fits me well! Reasonably priced and prompt service. Will be back again next time! Highly recommended.

Lots of selections for designer brands like TF, Gucci, Prada, Tiffany & Co. They also carry many…read moresporty brands such as Oakley, Maui Jim, and RayBan. Their eye exams offer different type of imaging for the eyes. Really cool!

Doctor Tung is great, very knowledgeable and informative. She explained to me very well of what was…read moregoing on with my eye issues. The staff is all amazing, friendly and professional. They have a variety of frames to choose from but not too much designer brands. Inside is nice, clean and modern with good equipment. My glasses were ready when they said they would be and my prescription was very accurate. Great location with plenty parking. I called recently to get a copy of my prescription and they emailed it right away, very reliable service. My whole experience here was great

This was my first visit to this optometry and I had a fantastic experience overall. The staff was…read moreextremely helpful in explaining my insurance coverage and walking me through all available options. Dr. Tung is an outstanding doctor--highly knowledgeable and dedicated. She took extra time to ensure I fully understood my condition and the possible treatment options. She also examined our 8-year-old daughter and was wonderful with her. Our daughter genuinely enjoyed her eye appointment! The only downside was the limited selection of eyeglass frames. The only luxury brand they carried was Gucci, and even that had very few options. Despite this, I highly recommend Dr. Tung, she is one of the best in the Newark area!

This is the eyeglass store I always go to whenever I need adjustments or have any issues with my…read moreglasses. The owner is incredibly friendly, professional, and always makes sure everything fits perfectly. I really appreciate the great service and would highly recommend this place!

I accidentally sat on my glasses and completely messed up the hinge. My husband first took them to…read moreCostco, but they weren't able to fix it and suggested Spectek. He brought my glasses in, and Sergio worked his magic. The repair was perfect. They honestly look brand new. We were shocked when he didn't even charge us for the fix. I'm so grateful for the care and craftsmanship, and for my husband taking the time to get them fixed. Incredible service. We'll definitely be coming back and recommending Spectek.

Came here based on reviews and the fact they took my insurance…read more First off, I was told by 2 separate eye doctors that I have a condition on the inside of my eyelids called GPC. When I was examined by this doctor, I asked her if she could look at the inside of my eyelids to check if I still had the bumps. I also told her I was prescribed daily contacts because of the GPC. Her response was that it was normal to have bumps on the inside of my eyelid and I did not have anything wrong with my eyelids and she prescribed me new contacts. About a month or 2 later my eyes became blood shot and extremely dry. I went to a different eye doctor who confirmed that I still had GPC and I was having a bad flare up because of the contacts. I was told right away not to use my contacts and was prescribed steroid eye drops to help with the GPC. She also gave me wrong information about my insurance saying that with my type of insurance I would have to choose a frame and call my insurance to see if they covered it then my insurance would send me the glasses. I have never heard of anything like this. She then proceeded to tell me that she didn't really like my insurance because she didn't make much money off patients who has this insurance because if that. I took my Rx to Costco and got my glasses with no problem. Lastly, before I left I asked for my eyeglass Rx and her receptionist was the one who wrote out the Rx! Never coming back here.

I've been seeing Dr. Ko for the last ten + years since i was 17. She's always been very friendly,…read morepatient and professional. She communicates thoroughly and clearly on whether it is medical related or insurance related issue. There's been one time when my contact lenses broke (rigid gas permeable), they were very accommodating with appointment time and contact lenses order time. I didn't have to wait too long. I haven't gotten glasses frames there, so can't speak to that. Over all, Dr. Ko is an eye doctor I can trust.

They're perfect if you're physically disabled and in a wheelchair. I've been seeing them for years…read morenow and I'm extremely satisfied with their overall service. It's hard to find accessibility friendly places that can accommodate large wheelchairs such as mine. I highly recommend them, especially as a disabled person

A tree branch jabbed into my left eye causing some vision blurring and pain. I reached out to…read moreoptometry office who couldn't see me until 5 days later. The next morning, the pain was getting worse and I was pretty desperate to get an immediate appointment into any optometry office. Most optometry offices open at 10am, but this one opens at 9am and I was lucky enough to get in for a 10:30 opening. Once I arrived, I got checked in pretty quickly. The staff there were all very pleasant and friendly. Soon after, I was in the exam room and Dr. Kimberly Haw came in. Dr. Haw was also very friendly and down to earth. I appreciated that she was very frank and straightforward about the potential level of injury that my eye could have sustained, yet also had a sense of humor that put me at ease. After examining my eye with some nifty gadgets, she was able to see that I had an abrasion on my cornea. She explained the condition, treatment plan - antibiotic drops, and things to look out for. I was originally just looking for ANY optometrist that would see me for my eye injury, but after my visit and positive experience today, I will return to Fremont Optometric Vision Care Center ongoing as a regular customer for my annual eye exams. Not that I plan to injure my eyes anymore, but if it happens again, Dr. Haw said to give their office a call as it is their practice to get people with eye injuries into the office ASAP for care. BTW, wear safety goggles when dealing with trees! I was just picking some dumb oranges when a random branch shot in at an angle right into my eyeball.