i come here 2x a week and i get the same thing. this new guy told me pick from the old packs be…read morewont give me fresh ones

They are never helpful. I purchase items and they claim they do not have them when I go back when I…read morecan see them on the shelf. Not sure how they stay in business.

I have been to MANY vape shops, and I was searching all over Kennesaw looking for a specific coil…read morethat would fit. I was unlucky until I got to K Town Vapor Lounge! The employee was really helpful and gave me tips on how to break it in the correct way which is great because I took a 4 year pause on vaping and don't remember a lot of the tips and tricks. Definitely would recommend this place.

While I have never been to the actual store, I have ordered from them twice online and I am…read moreimpressed! They have a large selection online and always have what I need when so many other places are out. They always get here really quickly (2 days to Florida) and they come really well packaged! Overall I am pleased and will definitely recommending them to friends :)

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Tiffany was amazing! Helped a bunch with figuring out what to get. Good stock. Had everything I…read moreneeded

Great, convenient spot that almost always has everything I need. The staff is friendly whenever I'm…read morein there and they constantly have sales going on. I recommend signing up for the texts/rewards program and your dollar stretches pretty far here. I appreciate the fact that they're quick with the phone too - I can always call to verify that they have something before driving over. Bonus points for the fact that they're open late!!

Could you guys drag your feet more. Slow service and or always crowded with a bunch of people…read morehanging out. Was chill till recently. 4/20 ruined. Over crowded store with people not even buying shit. Then waited forever just to get told to wait longer. Actually done.

Worst smoke shop company around. Do not waste your time or money here when there are better…read morealternatives. No refund policy even on defective vapes and defective cartridges. Greedy company that doesn't value its customers or their money.

For a newbie to the world of vaping, I was pleasantly surprised how friendly and helpful the staff…read morewas in assisting me in selecting a vape device and an e-liquid that would suit my taste. I was also pleasantly surprised at the huge selection and low prices of the vape devices and e-liquids. I now get my "Nic Fix" at around 1/10th the price of cigarettes. I have returned to this location a few times since my original visit, and my experience was just as pleasant (with other staff members) as my first visit. Just as impressive is that the young people who staff this store - some with cotton-candy hair colors and piercings and tattoos on various areas of their bodies, are very intelligent as well as super friendly, dispelling this old dude's previous misconception of them being rebellious young stoners with bad attitudes. I'm not quite ready to dye what's left of my hair green, but these young people have helped me shed my previous "Get Off My Lawn!" persona. Thanks for reading :)

So, the problem with my favorite hookah place in alllll of METRO ATL is that only ONE staff member…read moreis empowered to make your buying experience a good one. The other guy, Cameron is very, very nice, and a total gentleman, but bless his heart, he lets SO much money walk out the door! First time I go in ready to buy my monthly re-up and use the infamous Yelp coupon. Turns out, it's not good on shisha (notice in my previous review, it WAS good on shisha, and I was encouraging you all to rush right over!!), which it does NOT indicate. Anyway, instead of offering me something, i had like $90 worth of shisha on the counter, dude lets me walk out with one little box of $5 shisha. Two days later, I call for my guy, Anthony. I'm ready again for my monthly re-up. I want to know about specials on a particular brand. Again, this guy tells me he's not authorized and says I'll have to call back or come by when my guy is there at 5p. Lol! No. I'm on my lunch break. By that time, I'll be at my number 2 spot, where I'll spend maybe $5 in total more, but I can shop on MY time schedule. I LOVE XHale, but get it together. Empower the staff to be discretionary, and to SELL!! Disappointed. Still my spot, though.

Just another vape shop. Girl behind the counter was ok. They do have a selection of flavors and…read morevapes. But nothing special about this store. Stayed open till midnight.

They have a nice selection of juices. However juice would be all I would buy from them and that's…read moreuntil I find another juice I really like. The guys that work here all have that "vape bro" vibe. If you don't know what you want then they get huffy when they have to explain. Perfect shop for the vape naysh bros. Not a good place for the general consumer, especially if you're new to vaping. They also try and upsell you on batteries when their lower priced items do the job just fine. Bottom line- if you're new to vaping or you want a pleasant experience- shop elsewhere.

Purchased a hookah pen here. It stopped working 6 weeks later and the store manager refused to…read morereplace. He said there is a 14 day warranty. Funny thing is I went to the store on 92 next to goodwill first because I thought I purchased there. They looked over the device to see what problem could've been and then proceeded to just exchange until it was realized that I didn't purchase from them. Moral of the story is stick with where you've been going especially if that business is "personable" AND stands behind the items they sell!!!! #keepthst10%discount