I had a great experience with Cupertino florist for my Daughters Birthday Party. The flowers were…read moreamazingly fresh. Also for what I paid for was really worth it!! Jay the owner was really helpful with showing and picking the right color for my event, 5 stars for sure!!

TLDR: they forgot about my order placed 5 months in advance and paid in full, resulting in using…read morethe wrong, cheap, and old flowers. they offered no apology and argued with me. Full story: I placed an order 5 months before a photoshoot where I wanted to hold a bouquet of flowers. I sent them a verbal description and a photo of what I wanted and they assured me they could do it. They quoted me for the bouquet consisting of pink garden roses, calla lilies, and lily of the valley and I paid in full as requested. The day before pickup (that we had agreed on 5 months ago), I sent an email to confirm. They replied with "Please call me to see what you are referring to." After calling, they could not find the order and after being put on hold, they eventually found it. Clearly they had completely forgot about the order. The order which they themselves said "I'll check availability (especially for lily of the valley, as it's seasonal) and provide you with an exact quote and timeline". Upon arriving for pick up, they had replaced the lily of the valley, one of the most expensive bouquet flowers, for baby's breath, one of the cheapest. Not only that, the garden roses were standard grocery store roses. The roses were also dry like paper, which isn't surprising since they had thrown it together in less than a day even though they had 5 months notice. When I asked for a 40% partial refund, I was negotiated down and patronized about how the price for the bouquet was way too low for what I had asked for because lily of the valley needs to be special ordered from France weeks in advance, etc etc. 1, it's not my fault that they under quoted, 2, I know that the flower needs to be special ordered; that's why they were given 5 months notice and I asked if the flowers would be available for that time. They also argued with me that the roses they had used were actually garden roses. The photo speaks for itself --standard roses were opened up, fluffed, and squished in the center to mimic the round shape of a garden rose, and others were unmistakably standard roses (like the one I circled in my photo). One of their employees was agreeing with me and saying that the flowers used did not match the photo and description I sent. She was shortly dismissed from the counter. They kept saying "we want you to be happy" - yet never acknowledged or apologized for forgetting the order or gave me as much of a partial refund as I was asking for. They asked me if the inspo photo I provided was photoshopped. The flowers exist in real life and they simply did not use them. They said they could create it at the time, so why would they ask that other than to make excuses? They simply forgot about the order and didn't order the right flowers and tried to pass off a cheap bouquet of old dry standard roses and baby's breath as what I asked for. I could have made what they made from a grocery store and the flowers wouldn't have been paper dry. Their tone when I was talking to them was like I was bothering them and being ridiculous for asking for money back, saying that the cheap bouquet was worth more. They said "I used extra calla lilies and I put it all together." First, there were not extra calla lilies and even if there were, it would not make up for everything else. Second, you put it together?? Are you not a florist? A florist is supposed to 1, source flowers, 2, put the flowers together. Failed on one. Bragged about the other. Sorry for not being impressed. Upon me insisting on the partial refund and arguing back with them, they offered to remake it and for them to deliver it the next day. Which would be day of the photoshoot which I had to leave in the morning for, which is why I scheduled pick up the day before. In the end, the delivery did not work for the timeline and I never got the flowers.

Absolutely stunning floral arrangement. A wonderful couple to work with. They had lovely ideas for…read morea very special arrangement for our dear friend on a very very special occasion. We included a special note and it was delivered early on the same day. Such a dependable and happy delivery. The flowers will be remembered forever. I can't begin to thank you enough. Your beautiful flowers represented our family and friendship. Highly recommend for an elegant and tasteful arrangement. Thank you so much! Plus, thank you for my beautiful flower!

Jeanette's flowers provided an easy ordering experience with a vast selection for same day…read moredelivery. Flowers got delivered in a timely manner, I received a phone call outlining the delivery and asking if a follow up call was needed with the recipient. Flower quality was excellent with my custom message displayed in the bouquet. I will definitely be using Jeanette's again for future occasions!

Absolutely beautiful flowers and amazing service!…read more I ordered a beautiful anniversary bouquet for my wife, and I couldn't be happier with how everything turned out. The arrangement was absolutely gorgeous--full, elegant, romantic, and even more beautiful than I expected. The pink peonies and flowers were stunning, and the presentation was perfect. I also really appreciated the great communication and attention to detail. They were able to deliver the flowers to my wife's workplace right on time, which made the surprise even more special. Most importantly, my wife absolutely loved them! She was so excited and said they were beautiful. Thank you for helping make our 4th wedding anniversary so special. I would definitely recommend this florist to anyone looking for beautiful flowers and excellent service. I'll definitely be ordering from them again!

I love this place so so so much. The staff was wonderful and very accommodating to what type of…read moreflowers I wanted. I absolutely adore Lily flowers and was able to add them into my bouquet, it turned out so gorgeous and I can't stop staring at how beautiful it is!! I would definitely order here again for all my flowers needs!!

I will only use Bloomster's to send flowers to anyone in their service area. The presentation is…read moreimmaculate, perfection, beautiful! Recently, by accident, I gave them my address for delivery and they were so gracious to deliver to the correct one. I love their arrangements! I have never seen one that was less than perfect!

Bloomsters was very communicative and I received an email that my order was out for delivery and a…read moretext message to confirm that the flowers were sent. The recipients raved about how gorgeous the arrangement was so I trust that they did a phenomenal job, but it would be nice if they could send a picture of the final product!

I was picking up a bouquet for my boss' husband for their anniversary and thought I was in the…read morewrong place at first because it was a house! But then I met the owner who proudly told me she was a full-time mom and I was just so happy we got to support this amazing small business. The flowers are BEAUTIFUL. Ready on time, fresh, elegant and so beautiful! Highly HIGHLY recommend.

Absolutely the most gorgeous bouquet in a sweet vase that I have ever recieved. It even had red…read moreclover spherical flowers which were a favorite of and reminds me of my Grandmother. I had tears in my eyes. I left it on the hall table for almost a year because it dried beautifully too. My husband really made the home run with this. The owner in my experience is reliable and passionate about flowers. So worth ordering though her official open hours are short, but most ordering is by www now days anyway. I will post the photo when I find it!

Beautiful bouquet sent as a thank you…read more My aunt lives in Saratoga and she threw a beautiful first birthday party for my son. Having #mombrain, I didn't even think about bringing a thank you gift until we were standing in her house. Total fail. I decided that I would send her something after we returned home instead of trying to sneak out to get something in a city I knew nothing about. Thank god for the internet and thank god for Yelp. At first, I was going to send her something made in Tampa, until I realized how expensive shipping costs. Small businesses can't absorb that shipping cost like Amazon can. Instead, I started searching businesses in Saratoga. I looked at all sorts of gift baskets and finally settled on flowers. I have a terrible eye for design, so I loved that they have what I call a trust us option. They just ask what's the occasion and they put together the bouquet. Luckily, my aunt sent me pictures so I could see that they didn't send something awful. Actually, I think it is the opposite, I think the bouquet is gorgeous - hence the five stars. You can do everything online. I did have to talk to them on the phone because I was being lazy and didn't want to get my credit card so I let the internet autofill my credit card information and then guessed my security code. Turns out I chose a card that had been replaced recently because of the expiration date, so they did have to call me to get a new card. However, if it wasn't for user error, you can order flowers without even speaking to someone. The other thing I thought was really cool was they can deliver basically right away. I thought it would take at least a couple of days, but there was the option to have it delivered the next day, so I figured why not. Bam, flowers there immediately. So if you screw up and need to send sorry flowers, you know they will get there fast. If you don't want them to get there immediately, you can choose your future date. Again, they make it easy for you. Process was super smooth and the flowers turned out amazing. Five stars.

I ordered flowers online for delivery and was pleasantly surprised with the flowers I sent as a…read morebirthday gift. They were beautiful and delivered promptly. Would recommend!

I sent flowers for my daughter's birthday and wanted in pink setting. She loved the flowers. I was…read morevery glad. Thanks for the beautiful flowers.

My mother contacted Dragonfly Floristic for a hand-held bouquet for my law school graduation, and…read morewas able to arrange a pick-up from Olga in Cupertino the day before the ceremony. We were all absolutely FLOORED by how gorgeous the bouquet was! The flowers were fresh and so unique, and the arrangement was just flawless from all angles. They kept really well until the following day, too. These were unlike any floral arrangement we'd ever seen before - truly original and so elegant. I got so many compliments on it, and my mom still says it's the most beautiful bouquet she's ever encountered. We would recommend Dragonfly Floral in a heartbeat for all your flower needs. Run, don't walk!!

Julia provided great service and designed the arrangement just as I requested. Beautiful flowers…read morejust wish they came in a vase!

Absolutely loved the flowers I ordered for my friend's graduation! Flowers looked exactly as…read morepictured on the website. Julia is extremely friendly and responsive and did such a great job with the bouquet. Will definitely be ordering from her in the future again!

I sent a few arrangements to the care home staff who took care of my uncle before his death. Van…read moredid a beautiful job and her style and taste are beyond exquisite. If you want a high quality arrangement with premium fillers (let's face it- the fillers matter as much as the flowers), fresh flowers, and care- Urban Flora is the absolute best.

Urban Flora went above and beyond with their delivery to ensure that the recipient received the…read moreorder. I would highly recommend both the selections they offer and Urban Flora in general. The San Jose area is lucky to have them!