This is long but needs to be seen because this is the kind of service you can expect to get -…read more I'm 6 months pregnant and my mom was visiting me in Oceanside last week. When I went to take her to dinner I found I had a flat tire while in her hotel parking lot. I didn't have a spare tire so I called nearby Kennedy Towing. I took a few tries to reach someone at the "emergency" prompt (call kept getting disconnected) and when I did, a woman answered with a loud tv and kids in the background. I figured she's probably working from home during COVID, whatever.... (in hindsight the level of unprofessionalism should have tipped me off) I explained to the woman that I had a flat, and didn't have a spare so I needed a donut so I could drive home and my husband could deal with it the next day. She took down my location, contact, and credit card information, and said someone would be out in about 35 minutes - sounds good! After I hung up, I decided to call back and make it extra clear that I needed THEM to bring the spare just in case since it was getting late and so we didn't waste anybody's time unnecessarily. I called them back within 1 minute of hanging up and couldn't get through. I figured she was probably on the phone with the driver, so I gave it another 2 minutes and then I called back. **SCREEN SHOT OF THE CALL HISTORY ATTACHED** I reached the same woman exactly 3 minutes after we hung up and here's how the unbelievable conversation went: Me: "hey there we just spoke, I just wanted to make sure that I was super clear when I said I needed YOU guys to bring a donut because I don't have one" Her: "we don't do that, we only provide tow services" Me: "I'm so glad I called you back then! You can go ahead and cancel because I don't need a tow, I'll just figure it out with my husband" Her: "Ok I'm going to need your email so I can send you a receipt for the $50 cancelation fee" WHAT!? I couldn't believe my ears. What a way to handle a customer, it's literally been 3 minutes since we spoke - no one has gotten in their truck that fast to drive out and this was a misunderstanding. WHY DIDN'T SHE TELL ME THAT DURING OUR INIITAL CONVERSATION BEFORE TAKING MY CREDIT CARD!? She had ZERO empathy and a huge attitude about it and she COULDN'T WAIT to send that charge through as I saw the notification come through on my phone moments after we had hung up. I understand now that bringing a spare is not a typical service for a company to provide but it still doesn't make sense why she wouldn't mention that or at least ask for clarity during our initial call to make sure she understood my request (giving her the benefit of the doubt that it was a misunderstanding and not intentional....). Not to mention that NO SERVICE WAS PROVIDED AND NO ONE'S TIME WAS WASTED. I've been in the business of serving customers for 20 years and I literally cannot believe the way I was treated. I even got an automated text from the company about an hour later asking how my experience was to which I responded and no one ever responded nor reversed the charge. Why even ask??? This leads me to believe that the company supports this kind of attitude and behavior, especially because another reviewer left comments about what is probably the same woman in December and she still works there. I hate leaving negative reviews but the company owners need to be aware of the issue (assuming they care). I tried to call them today to speak with a manager before writing this but I connected with the same woman that answers for them and I refuse to speak with her.

I had the most AWFUL experience with the dispatcher name Melissa or Maritza!! This was the most…read moreunpleasant unprofessional ghetto mouth little girl!! As a business owner I am beside myself that someone would employ such a child!! this was a joke! An adult called me back to rectify the situation, but the experience with this company because of this employee was beyond my worst experience. when you are locked out of your vehicle and calling for help the last thing you would expect is to be treated and spoken to like my business is not important.

Big shout out and thank you to Van!!!…read more After bringing dinner to my 87 yr old father, my van would not start. It just took a call to AAA and within minutes Van showed up and jumped my vehicle. He is SO pleasant, genuine, helpful and professional. Much thanks for the jump and the chat! I would most definitely use ABC Towing again.

Stay away from this tow company! We requested a tow, Wade 3…read more1/2 hours before they called back and said they could not do the tow today and wanted an additional $200. We are still waiting on a Zelle payment refund a $500 they demanded before the tow. Stay away from this ocean side, towing company.

Tony is retired...no more economy towing. Thanks for the…read moregreat years Tony! Enjoy your retirement.

Total rip off! Charged me $200 to tow me two miles. My bad for not getting a quote up front. He…read morereferred me to a mechanic that also tried to rip me off.

My tow truck driver Ayad was incredibly helpful and professional made a very stressful situation…read more Not so stressful. I would highly recommend him and your guises services. Thank you so much.

Just had Ayad come and help me tow my friends car. He made a scary situation much more at ease. We…read morehad our transmission break down and he gave us an honest and optimistic opinion on what he saw. With the friendliness and quality that came with this towing experience I don't plan on going with any other towing company. He helped us do this in the cheapest way possible.

I was caught between a rock and a hard place this afternoon. My car started to make a VERY loud…read morerattling noise in the wheel well on the passenger side. Something fairly terrifying at 50 mph. I yanked the car over and stopped and stood confused about what the problem could be. The driver for Delta, his name was Jeff (or Geoff?), was punctual and took my car out of harm's way. The wait wasn't unreasonable (roughly 35-40 minutes). When Jeff lowered my car off the truck he spotted the problem! My brake caliper was out of position! One of my caliper retention bolts was missing! It had fallen off after I probably failed to torque it enough after previously replacing my rotors. It was one heck of a repair! A whopping total of about $2.00 for a new bolt at Hoehn Honda, lol! I fixed it the next day.

Geoff from Delta Towing saved my life this week! I got stuck…read moreon my way home From brunch in Carlsbad and they were quick to respond and send out help. I don't think I waited more than 10 minutes before Geoff had arrived. And since I was stuck on the side of the road, with cars zooming past me, I was relieved to see their truck pull up. Geoff was extremely polite, and understanding all while quickly getting my car hooked up and towed to a nearby mechanic. Being a young woman in the Carlsbad/Oceanside area makes me skeptical of any male coming to "help" but again, Geoff was so polite and helped put me at ease. He did his job, and moved on, which is the most important to me! Hopefully i won't have to use their services again anytime soon, but I would definitely recommend them to anyone who needs roadside help!!

Vista towing is a life saver and definitely a company that works heart in hand with its customers!!…read moreIn the middle of hot July I called them up for a blown out tire on the side of a curvy narrow road upon arrival i felt safe as tucker the driver took complete control of the situation while I sat in the truck out of the Triple digit heat I was assured that my car nor I was in danger from being hit by other cars speeding by. Further more they were friendly and quick in all parts of the transaction. I have full confidence in this company and they are now my go to as I occasionally lock myself out of the car they come and get me on my way with in ONLY A COUPLE MINUTES!!

Called for help and instantly could tell they were about customer service. Had the pleasure of…read morebeing helped by Chris who was very professional and extremely nice. The wait was very reasonable and they even came before the time they quoted me. Would definitely use them again if I ever need to!

Carlos (?) was awesome, super friendly and knowledgeable- kept telling me to treat my 'lady' nice…read more Awesome. Thanks.

Expensive and wasteful, called to pick up my vehicle and the driver had no idea what I was talking…read moreabout, suggested that I had a vehicle that was involved in an accident, which was not the case, quite confusing and all over the place. I would not recommend them

Super Fast & Realiable! Cedar Towing came to our rescue faster than expected! Thank you Cedar…read moreTowing!

Terrible and frightening experience with these people. Went to get my car, they had upped the price…read more3 times. Before i signed i politely asked to write down every amount i was being charged for. That set the guy off and ended up shoving me grabbed my phone and set it outside the building on the floor because i started recording. Dont ever use this towing company.!!! They are bad business.