Absolute scam, active military on deployment and they towed my car off base, by the time I came back from deployment; they had insisted I pay 4000+ dollars in storage fees to retrieve my vehicle, was able to negotiate for a 2,000$ fee but regardless this business is highly predatory, a 100$ a day "storage fee" each day the vehicle remains is absurd being located right next to a military installation where service members are regularly deploying, than returning home to no vehicle and a 4000$ fee additionally after finally picking up my car, the plastic fitting used for towes on the front number was missing and not located anywhere in the vehicle additionally another plastic cover on the interior which goes over the shifter lock release was also missing read more

We hit a large log in the road and both left tires were left flat. We called S & R towing and they sent Justin out right away, He made sure we were safe as we were on a two lane curvy road. We had to put the car on a flatbed and he made sure there would be no damage to the car, as it is very low in the front. He also wrapped the tie-downs with soft cloths so there were no scratches on the wheels. I can't say enough about this young man and how professional he was. Justin is a Marine and this is his second job to help make enough money to survive. Thanks read more

Obscene charges for the storage over weekend and holiday charges, even though the car could not be recovered, damages to the owners vehicle as well as unexplained charges 1/10 do not recommend. read more

My brother in law had a motor home break down and a bad part of hwy 78 going towards julian California. He had Alstate Road side service. The said they couldn't fix anyone to tow him. Then a S&r towing truck told him to talk to the main office. And he called Alstate back and gave them the # And they talk to S & R towing. S&R Heavy Towing came out. Brett was the drive . He was professional and Amazing he got the job done. He knew what he was doing. Made it look easy. He towed our 98 Ford pace Arow. Vision 33ft motor home. And got use off the bad spot o. The road we were on. Thank you Brett. And S&R towing. Yes I recommend them. read more

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Hello to the readers of reviews. Below is my initial review where I have mentioned my frustration at being sold an English bus that should not have been sold. It was an illegal sale. The DMV clearly states that not all parties were notified. Here is my update; On July 22 2024 I sent them a certified letter (see picture below) asking S&R towing Steve Dugan and Rusty Russell (owners) to please give me a full refund and come and pick up their bus. I have heard nothing. No reply or comment what so ever. My next step is a letter of demand. I will keep you posted. But please look at the new pictures I have posted with this update. --------////////----------- read more

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Called because a car was towed that I had sold a long time ago (dude never registered it) the First Lady I called was super helpful called again today to get the vin from the car to call Indiana with and make sure they were aware i had sold it got a super lazy and unpleasant lady on the phone terrible service didn't care doesn't want to care nothing. Called again absolutely terrible again read more

These people broke my emergency brake while towing my car and scratched one of my rims. They then never got back to me after multiple attempts of reaching out to them regarding the damage. Do not trust this towing company. read more

No one wants to be involved in a wreck. S and R Towing was called to my incident in Encinitas. The guy Cody showed up and helped relieve some of the immediate stress that I was feeling. He was very professional, courteous, and eased my mind for the ride back to Oceanside. And once I went to their lot to retrieve my personal belonging, everyone was gteat. read more

I am so lucky! Who gets in a great mood when something goes wrong with your car and you're supposed to be somewhere? John from S & R Towing arrived. And he couldn't have been more cheerful and he gave me all these tips as he was changing my tire and showing me the warning signs when you're treads are low., which was not the case with my tires, as they are brand new, so more shall be revealed tomorrow morning at discount tires, but I had to write something, because John made what could've been a bad experience a really fun, enjoyable, educational one! And he arrived way before they said he would, which was an extra bonus for me! Hooray for kindness and respectful communication! And to top it off, it's like 96° out! read more

I will start by saying our sweet elderly neighbors spoke highly about S&R Towing. We had a specific issue in towing a vintage horse trailer that was hit and needed to be flat bedded. Kat on the phone was so gracious and accommodating, and Robert our tow guy was so kind professional! He made sure the trailer was as well strapped down as could be and was very secure. I cant say enough about the team over there. We are sure to contact hem again when in need! read more

S & R Towing - Towing Near Me - Oceanside, California

The tow truck driver caused a lot of damage to my home while delivering a car. He also damaged the car he was towing. I placed 10 calls to the claims manager Jeremy and never received a single call back. The operator was cagey and would never provide information as to if he was in or best time to reach him. Terrible company. Careless driver. Do not use read more

Worst tow company in Southern California, waited for 3 hours. Guy showed up calls my wife acts like I don't exist. I ask who he's waiting for as his sitting in his truck while it's 101 degrees outside, 2 kids under 4 and a pregnant woman. Gets out of his truck, takes a picture of the car acts like no one was here and then drives off and calls me a name I can't post here. These people need to be removed as AAA providers immediately and boycotted by the community. read more

S & R Towing - Here's the driver who ignored me until I approached him and then continued to say no ones here and drove off, hopefully he's fired by now. - Towing Near Me - Oceanside, California

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I wanted to give a shout out to S & R Towing! My boyfriend and I were stranded in Oceanside due to our truck being in operable. I called SNR towing they were very professional and friendly over the phone. They said the next driver was dropping off a car in Irvine and then would take a lunch and then would come pick us up which meant about an hour and a half. This all took place at 11 o'clock at night on Sunday. Jerry the tow truck driver came right away. He skipped his lunch and towed me and my boyfriend 53 miles had a smile on his face was friendly, personable and talkative. Thank you SNR towing and thank you Jerry For getting us home safe and sound! read more

S & R Towing - S&R Towing Thank you! - Towing Near Me - Oceanside, California

Was told I had to wait an hour and 20 minutes for the tow truck to come. Been waiting over two hours. when I called the tow company they said it's because of my location. That's just unacceptable. Of course my location is not convenient. That's why I need a tow truck. read more

I was recommend S&R Towing by another local tow company when I needed to get my car to the shop before they closed for an insurance assessment. The person who answered was super helpful and understood we had a short time frame to work with. It was already nearing the end of the day. He happily helped dispatch a driver to our home that could make the trip to our mechanic within the hour. They communicated clearly about who would be coming, how to make payment and even did a call to update me when the driver was nearing the house. I thought it was a great value for the service, promptness and communication. I highly recommend S&R Towing! read more

Joe came and picked up my car today to bring to a shop nearby, and I have to say it was the easiest and most pleasant towing experience you could possibly have! Joe was a super friendly and informative driver who explained to me how a tow hook works for next time to make it a bit easier. I will be requesting S & R in the future through Geico for the next time (hopefully I won't need it lol) my car decides to have a bad day! Thank you again Joe. read more

Through necessity, I contacted roadside assistance through Geico and s&r towing was dispatched to me. I was lucky to receive an individual named John Sharpe. He arrived early and serviced my flat tire with no trouble at all and in a very quick time frame. In fact, the job was completed and I was on my way before the estimated time of his arrival had even lapsed. He was very pleasant, helpful, funny, and answered all of my questions. Thank you so much John for making my transition from flat to spare go so smoothly!!! read more

Was stranded on the freeway in the sun with no food water or other towing resources today. Called and they said they were nearby. After an hour later I called for an ETA and they said they were very far away and ETA was another 90 minutes and they would call. It's been 8 hours and they never called and are now closed. Thanks for nothing !!! Would not recommend! read more

Great service, great response time. Price is not too bad as well. They were able to get my sedan after a popped tire in less than 20 minutes on hw76. Greg was very efficient in towing my car and was a lighthearted person in a dull situation (thanks Greg!). Definitely will be using S&R in the future if needed. read more

This company is a rip off I am totally disabled my car was stolen n s&r did nothing to help situation at all I live pay check to paycheck n to have my only means of transportation stolen was extremely difficult n to have a&r charge me390 dollars n storage fees of 85 pee day I asked if there would b any way since my car was stolen n wrecked it took me 3 days in order for me to even speak with owner after dealing with the rude staff only to b told that they would do nothing but charge me too dollar to get my wrecked vehicle back I waited 2 and a half hrs for them to even open gate this is the worst company I have ever dealt with especially if.ur disabled I will never deal with place again n I pray that u don'tf have to wither read more

S & R Towing - Towing Near Me - Oceanside, California

Great job to Bryce for spending the extra time to locate my daughters car at church camp among a thousand other cars and several employee parking lots. read more

It's never a good time when your car breaks down, but S&R towing was fast friendly and efficient. They were arrived within minutes, loaded up our car quickly and had us back on our way home in less than a half an hour. The prices are high, but that is to be expected especially on weekends and evenings. Very satisfied with their service. read more

These guys are overpriced, rude and arrogant. Call A&H Transport to move your RV instead of these guys

Guy didn't know his area that well, looked to get couple cars out of the fire lane and said to call the police... Lame

Tesla sent this company to tow my car, unfortunately the tow truck damaged my car and will not respond or take responsibility for the damage. Make sure to take video and pictures of every square inch of your car before they tow it if you are forced to use this company. read more

When my Mercedes ML-350 wouldn't start, I wasn't sure how I was going to get it to the dealer to fix. It was Saturday and the towing company (S & R) with the highest & most number of reviews was "closed" (at least Google Maps told me they were closed on weekends). I took a chance and called them anyway. They answered, took payment over the phone and were at my house in like 30 minutes! They pulled the car out of the garage onto a very nice looking flatbed truck and were gone. Fast and easy. read more

S & R Towing - They have my baby. Very nice flatbed, too. - Towing Near Me - Oceanside, California

This company is AWESOME! After my Expedition broke down in Carlsbad, on a rare extreme heat day, I needed to get towed to Oceanside Good Sam coordinated a different company first. They didn't show (I posted a very negative review on this first company) and left me stranded for several hours in the heat waiting. After contacting Good Sam back, S&R was scheduled for my tow. I received a text proving their arrival window (60-90 minutes) which seems to be the standard (unless you are out in the middle of nowhere). Given my previous experience on the day, I opted to call S&R at the 45 minute point, just to make sure they were indeed coming. The gal said they were, and in fact they were 8 minutes away. WOO HOO! The two men who came were amazing. Very personable and super nice. They had heard my plight from their office when the call came thru. Communication...so rad. They got my Expedition up on the bed safely, quickly and lickety split we were underway. These two men were very friendly, and the chat we had on the way to my mechanic was great. By the time we arrived, my energy had totally shifted from negative to awesome because of these two dudes. I am a jerk for not getting their names but I hope S & R knows them and they are acknowledged for their efforts. I was happy to get my ride to the shop and gave these two a huge hug and expressed my sincere gratitude to them. If you have a need for a tow company, please select S & R. They are organized, communicate really well and their operators are good people. Clearly their management team knows the importance of the human connection, especially during a stressful day when your ride breaks down...or worse. Thank you S & R!!! read more

S & R Towing - Towing Near Me - Oceanside, California

We get to tow because car break down we had only two phone call to make so we have to call around but they finally come to us they're very late not too kind people I get feeling they didn't like Foreigner but it's okay we like to go next time maybe to another one America is for everybody to be equal that is why we came here . But my wife does not want to come back to this company. read more

This company has no heart. They charged my homeless Aunt $204 for a tow that was 200 yards down the same road. When I called to dispute, I was told that she was charged the contracted price with the sheriffs department which $204 minimum. If my Aunt had a phone and had called them directly the tow would have been an $85 minimum plus 7.00 for the less than one mile tow. I understand business and profits etc...but for her to pay twice the normal amount seems unfair. This company has quite a few one star reviews. read more

brett came out and was late to being with, but our charges by Christine was given to us all incorrectly! Never going back there we only had to tow because our engine wouldn't start. my brother gave me there number but he didnt check their reviews and I should have Bad service I will always check reviews from now on. read more

Very inexperienced drivers very inconsiderate driving I don't know the law when it comes to driving and towing or if they do they just don't follow it I highly recommend somebody else for towing this place sucks read more

Had 3 pm appt j & r called to verify info. Asked if vehicle was registered, I said yes, but it didn't pass smog. She asked if I had a registration card, and I replied. I have a receipt it's paid, no sticker..... She said I need to get a "moving" permit from the registry. I never heard of this. So they cancelled me and I can get another parking ticket. read more

I purchased a motorcycle from this impound yard, when i tried to register it with DMV I was told the paperwork was incorrect, and to contact them. After going back and forth 3 weeks , being ignored, lied to. This company refused to correct the problem with their paperwork and pretty much told me I was screwed. I am currently in process of taking the steps needed to hold them accountable. BUYER BEWARE SCAM ARTISTS read more

Their customer service is the worts. They not professional. They treat people like garbage and yell at people. They make up charges, and her charges are unreasonable. You have to make an appointment to get your car and they get there after appointment time. They do not use the exact time the car was released. They use the time they process the paperwork and charge you for after hours release time. Horrible people, no customer service, they are rude when they speak to you. They are the worst hungry for money. read more

Reliable service! They arrived in time and called when in route. They picked up and dropped off car at auto repair shop. Thank you!

Andrew,towed my truck today. He was very professional and explained everything that was happening. I really appreciated his knowledge. He made sure to handle my big rig, professionally and accurately. I really appreciated that I was able to get into his big rig out of the rain immediately when he arrived.this company came in a very fast response time ! and called me twice to let me know he was on his way.they reached me less then 20 minutes .This company had amazing customer service and I really highly recommend this tow truck service to anybody that needs help immediately with professional service. read more

Let someone use one of my cars and car ended up breaking down. S&R towing was the tow yard assigned to pick it up. The lady at the window was very nice and helpful and so was the staff. Very patient and helpful to me. Also the fleet has some very nice newer trucks that the employees have pride in keeping clean and looking good. read more

Great company! My tire poped while i was driving and I was able to make it safely to a shell gas station to call my insurance to send me some help. Luckily S&R towing came quickly to the rescue! They sent a guy named Greg! Man that guy was great! Totally made our not so fun experience due to the damaged tire Fun and smooth! He quickly put my car on the tow truck because since I have bigger size rims, my spare wouldn't be the best thing to put on. (plus insurance covered the tow so why not?!) all in all S&R is a great company with great employees! Hopefully i won't need their services again, BUT NOT IN A BAD WAY! But if I ever do. I'm calling S&R and asking for Greg! 5 stars! 2 thumbs up! SKOL VIKINGS! read more

This company towed my parents vehicle from the highway after being in a horrible car accident. The guy that towed my dad to a Starbucks had absolutely no empathy for what has just happened. My mom was taken to the ER, and my dad had some rough injuries on his arms. When we came to take everything out of our vehicle we discovered the guy that towed our car STOLE money out of my moms WALLET, and some medication. When speaking to the "manager" they refused to give me the drivers name, instead they identified him as #366. The manager again, had a lack of empathy and insinuated that I was "just saying" that their driver stole from my moms wallet. Make sure your stuff is still in your vehicle when you pick your car up. read more

The driver "although he told me his name, I forgot" was very courteous and understanding of my situation, and showed empathy as well. He had great communication skills and was very efficient. Showed up faster than the eta give me! If I could have rated him any higher on Allstate's scale of 1 to 5... 1 being the worst, I'd have given him a 10 instead of Allstate's 5 being the best. S&R Towing is the best experience I've ever encountered when I've needed assistance like this. You won't go wrong if you call S&R Towing to rescue you! read more

S & R Towing - Towing Near Me - Oceanside, California