One star because Yelp requires at least one. If you advertise that you are open 24/7 for towing, I…read moreexpect my call to be returned. As of this writing, it has been 52 hours since I called on Sunday night, and I have heard nothing. Fortunately, there are other companies in the area that actually want to work, and I was able to get the tow my kid needed. 0/10 Do not recommend.

My car was towed last night and I have been constantly calling and I'm not getting anything it goes…read morestraight to voicemail and voicemail for both numbers are full. I went to the location and it's closed so it's NOT 24/7. My car doesn't even look like it's in this lot. I need my car for work tomorrow and I don't even know if I'm going to get a call back or even know where my vehicle is. I'm so upset and frustrated because I feel like it's been taken from me without any other information other then a number that no one answers. I don't recommend, bad business advertising 24/7 AND ITS NOT. I even went to the location and closed. I've been trying to get in touch since 9am and it's now 1pm and I'm still trying.

Hi CJ!! I would like to thank Duke's towing for…read more Safely moving my Old school Mustang to my grandparents house. I did not have any stress because your company is so professional. Thank you for your time and dealing with my priority issue on a Monday morning! Blessings!!

Very quick, reliable and the cost was around what I anticipated. All in all I would not hesitate…read moreto call them anytime I had a need for a tow truck.

The owner went above and beyond to make sure our car was taken care of and delivered to the…read moredealership in Richmond for repairs. If you need help in the Powhatan area, don't hesitate to call them directly at 804-598-4665. If you use any link off of Google, you may end up at a scammers sight or call that is taking over towing services. Call her directly. The owner, Cindi, is over the top great and honest.

I have never before received the level of customer service that for me, would warrant writing a…read morereview. I have believed for a very long time that the art of true customer service was dead. On 11/20/24, the "AAlways Hookin Towing and Tire" proved me wrong. In the late afternoon of the 20th, I found myself with a flat tire and no spare. Prior to its failure, I was aware that it had to be replaced and had purchased a used tire. Two tire places in Powhatan had already turned me down flat, and actually seemed annoyed that I was bringing my own tire. So at 4:30pm, in a last ditch effort to get back on the road, I called AAhookin' Cindy answered the phone and patiently listened as I told my sad tale. She asked what time I could be there and said even though closed, she would have someone come over and help me. I thought "Im sorry, what?" thinking I had heard her wrong. I had not. Justin arrived just as I did and immediately started to work. He came back out a few minutes later with the sad news that the tire I had purchased was defective and could not be used. They had no other suitable tire in the Powhatan Store, but He was certain there was one in the Gum Springs Location. So I entrusted my rim to him and went home. The next morning I call to see if Justin had found time to look for a used tire for me. He had looked, retrieved, mounted and balanced the thing and it was ready to go. I thanked Cindy and explained I would have to find a ride to get the tire and would call her back with a pickup time. WITHOUT A PAUSE SHE ASKED "WHERE DO YOU LIVE?" followed by "YOU DONT NEED TO FIND A RIDE WE WILL JUST DELIVER IT YOU". And that is exactly what they did. 1: OPENED A CLOSED SHOP AND HAD JUSTIN DRIVE OVER FROM GUM SPRINGS . 2. WHEN THAT TIRE COULD NOT BE REPAIRED, JUSTIN FOUND A TIRE AND GOT IT READY BY 830AM. 3.WHEN SHE LEARNED I WAS IN NEED OF A RIDE, CINDY HAD JUSTIN CLOSE THE SHOP IN GUM SPRINGS AND HAND DELIVER THAT TIRE TO ME. HE EVEN PUT IT ON.I know this is long winded, but honestly have never, ever had this level of customer service.It was amazing and I cant thank Cindy and Justin enough. I can think of a dozen businesses that should send their staff to this lady so she can shoiw them what true customer service should look like. And after asking around about here, I understand she is without a doubt one of the most skilled and proficient Tow Drivers in our area. If you have read this and dont use them, you NUTS.

I honestly feel like this towing company is heaven sent! No…read moreone ever wants to get a tow but life happens. I called, they were understanding to my situation, kind, and someone was out within 30 mins! We had more issues than expected with the car and the young man that came out was so kind and he assured me that there wasn't a need to worry because he could take care of it! Wow... he picked up, transported, and delivered the car with such care! The price was affordable and I was very happy about that! The icing on the cake was the fact that after everything was done and the car was delivered, I got a call to ask me if everything went well. That is what customer service looks like!! I will forever recommend them and if I ever need a tow again, this will be the first place I call! The address says 19th st on here but on google, the address was 2101 Decatur St, Richmond, VA 23224 Phone: 804-928-7080

My husband was in a horrible accident. Thomas Towing was used to tow our car. Thomas answered the…read morephone each time we called. As soon as we received our rental, we called Thomas and he had Bill meet us over at the salvage yard to remove all of our belongings from our car. Bill was so kind and understanding. He knew and could genuinely see how upset we both were. My husband was so bruised up and Bill assisted by helping him try to remove our belongings. This situation was overwhelming for us, but Bill was so personable. His kindness and professionalism is something that's hardly ever seen in business anymore. We appreciate you Thomas and Bill especially in helping us recover our personal possessions. Thank you so much for helping us!

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

1000/10 service. We had the pleasure of being able to use this company through AAA. Stuck in the…read moremiddle of nowhere, I had my car on a tow truck within the hour of requesting service! I can't help but mention how comforting and kind the dispatcher was. I would highly recommend this company to anyone. I wasn't able to catch the name of the kind gentleman who came out to help, but he deserves a raise !

Not a good business to work with!!! , this company towed my out of service vehicle in they area…read morecharge me $4,780.00 ,and ruin my rearend !! in the process and refuse to help me !!!!! , costing me not hundreds but thousands of dollars !!!!!!! , Im headed to smalls claim court for legal actions - Manager refuse to talk and Dispatcher Hung Up on me And they wouldnt provide me Owner Contact ! Very Unprofessional , and completeley Unethical PLEASE DON'T USE THIS COMPANY it MAY HAPPEN TO YOU !!!

These folks are outstanding! I was basically up a creek without a paddle. Another shop in the area…read morehad my 5th wheel for 5 weeks with complete knowledge that I needed it on a certain date because I had reservations in the Keys. They tell me on Tuesday of the week I was supposed to leave and said "I just don't think I can do it". This is 4 weeks after he said it would be no problem! Well I came across RV Service and told them what happened and the jumped on it. They did an incredible job. Keep me update all through the repair and it was ready! Well I am waiting for my wife and we are off thanks to these folk! If you want excellent service and basically no surprises go to these folks.

fast professional service for a fair price. I tore up the blue ox flat tow hitch on our motorhome…read moreand they replaced it on short notice as promised. I couldn't be much happier

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.