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    Thomas Towing and Recovery

    5.0 (5 reviews)
    Closed 2:00 pm - 6:00 PM
    Updated 2 months ago

    Services - Thomas Towing and Recovery

    Boat towing

    Car towing

    Fuel delivery

    10 More Services

    Junk vehicle removal

    Motorcycle towing

    RV towing

    Flat tire repair

    Flat tire replacement

    Jump-start service

    Winch-out service

    Trailer towing

    Truck or SUV towing

    Vehicle towing

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    Recommended Reviews - Thomas Towing and Recovery

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

    Fast, friendly and exceeded expectations. Rates are fairly priced and customer service was stellar when I needed help.

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    5 years ago

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    On Time Towing

    On Time Towing

    1.8
    (79 reviews)

    Let me first start off by saying NOONE likes to come outside to see that their car is gone and has…read morebeen towed. That was my daughter's experience recently. Never have we experienced this before and didn't know what to do. It started with a simple call to the company. The gentleman was VERY professional and respectful as he explained the rules and the steps we needed to take to get our vehicle. We find out the only person that could pick-up the car was the person that it was registered to. This was a little complicated because the person that the car was registered to was out of town on vacation. The office staff helped us through the process every step of the way. Something I am deeply grateful for. I write all of this to say...it wasn't the tow truck companies fault that our car was parked in a lot that was monitored for towing. This day and time, we like to blame someone else for OUR actions. If you find yourself in this situation as we were, one suggestion I have for you is to BREATHE. On Time Towing will ease your mind (maybe not your headache due to stress that you caused) and help you through the process. Kuddos On Time Towing for an Atta-boy of job well done.

    I would give 0 stars if I could…read more My vehicle was wrongfully towed from my apartment complex by On Time Towing for allegedly being parked in a fire lane. The problem? My apartment complex has confirmed that I was not parked in a fire lane. The fire lane is on the roadway itself, but there are designated parking spaces in front of it where my vehicle was legally parked. I even provided documentation from my apartment complex along with photos showing exactly where my car was parked. Instead of trying to understand the situation, the man I spoke with on the phone was incredibly rude and dismissive from the start. Even after I presented evidence showing the tow was a mistake, he continued insisting I was in the wrong. When I informed him I intended to pursue legal action, his response was that they have "hundreds of lawsuits," as if that somehow made this situation acceptable. He also refused to provide the owner's name, despite that information being publicly available. The only positive part of this experience was the woman working in the office. She was kind, respectful, and professional. Unfortunately, that was the only bright spot in an otherwise terrible experience. I will be pursuing this matter further and reaching out to local news outlets because I believe consumers deserve to know what they're dealing with. Based on my experience, I would strongly recommend avoiding this company if at all possible.

    Dennis' Truck & Trailer Repair

    Dennis' Truck & Trailer Repair

    3.7
    (10 reviews)

    THE OWNER IS RUDE AS HELL!!!!!!!!!!!…read more First of all she greeted the phone VERY rudely. I tried to explain my situation and she kept cutting me off.... and then hung up on me because I wasn't answering her quick enough or to her liking... I WILL NEVER use this towing company. I've been in Richmond for over 3 years & I promise I will HIGHLY DISRECOMMED this towing company for as long as I stay here... alll thanks to the owner. Mind you she never gave me her name. Just hung up on me twice. WHAT A JOKE TO RICHMOND. Thank you for saving me money! if you're in need of towing use J&R towing or FINAL NOTICE TOWING. save yourself from some rude customer service. this business is 0/10.

    It's stressful when your car breaks down on the side of the road, and the last thing you need is a…read morestressful towing experience! Luckily, my evening went more smoothly thanks to Dennis' Towing. My car broke down a the highway ramp near Staples Mill and I called at least 7 different towing companies in the area with no tow truck availability. When I called, I was told that there would be a truck available in approximately 45 minutes, and that they would call me back then. I was contact by Keith who was very professional and respectful. He called me to tell me when he was on the way, that he had a (more urgent) call from the police to respond to an accident and he let me know that it would be a little while longer before he could tow my car. No worries, I really appreciated that I was kept in the loop. Eventually, that evening, he towed my car to the mechanic and dropped the key off in their drop box. I've never used a towing service before, but Keith was very communicative which is important for times like these. Their prices were very fair - $65 base fee with an additional $4 per mile towed. The job got done and I'm satisfied with my experience; I'll be contacting them if I ever need towing again.

    Thomas Towing and Recovery - towing - Updated July 2026

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