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    290 Fitness

    5.0 (5 reviews)
    Closed 8:00 am - 11:00 AM

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    LA Fitness

    LA Fitness

    2.9
    (49 reviews)
    3.0 mi

    Houston has a number of LA. Fitness locations, and this one is the second one I have used. It is…read morewell staffed and well equipped. Very nice!

    I had an extremely disappointing experience with LA Fitness that ultimately cost them a long-term…read morecustomer. When I first met with one of the managers, Tyler, he assured me that he genuinely wanted to help me lose weight and improve my health. He sold me a personal training package and promised to provide two complimentary training sessions each month. His sincerity earned my trust, and I believed he was invested in helping me succeed. Unfortunately, it didn't take long to realize those promises were empty. On multiple occasions, I arrived for scheduled training sessions only to find that Tyler wasn't there, or he could train me or he would waste my training time. He never made arrangements for another trainer to cover the session or even communicated that he would be absent. The level of professionalism was completely unacceptable. When I questioned him about the complimentary sessions he had promised, he denied ever making the offer and claimed he had never used that promise to persuade me to purchase training that I would not have purchased if he had been honest about the number of sessions I would receive. I felt misled and taken advantage of. I escalated my concerns to the management team and eventually spoke with the Regional Manager, Ed, hoping someone would take my concerns seriously. Instead, I was met with rudeness, dismissiveness, and a complete lack of accountability. There was no apology, no willingness or effort to make things right. I was simply told by Ed that I should have read the contract and that if I wanted out of my training contract, I would have to pay to buy out the remaining sessions. After making multiple trips to the club over more than 3 weeks to try to resolve the situation, I finally canceled my membership. To add insult to injury, I was required to pay an additional $420 just to end my relationship with a company that had failed to deliver the service it promised. What disappointed me most wasn't just Tyler's conduct or Ed's unprofessionalism--it was LA Fitness's decision to stand behind poor customer service rather than support a loyal customer.

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    290 Fitness - gyms - Updated August 2026

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