Our heater stopped working and we were able to get a next day appointment. Service was prompt and…read moreoverall price was very reasonable. Our heat was back on that same day. Would definitely work with these folks again.

Visiting my parents in Charlotte when we discovered a developing water stain on the ceiling of…read moretheir house. I checked reviews for local companies and liked what I read about JF & Air, so that's who I called. Jason replied to my message quickly, gave helpful advice over the phone, then came and fixed the problem (leaking drain pipe from the AC unit) the next day. Very reasonable rates and quality work. My parents are keeping his card handy so they can call him the next time they have a problem. Recommended. Will hire again.

Matt and team were on time, kind, and helpful! They got my AC fixed in under an hour! Highly…read morerecommend!

Did thorough research and landed on this Company. I was pleased with their service options, cost…read moreand availability. Matt came out within the window originally provided, he was extremely professional, very patient with my questions, offered a variety of proactive suggestions for my HVAC. He inspected the unit outside, took pictures to show me what he observed (I had a Duke surge protector) and cleaned the coils. Did a thorough inspection of the unit inside. I was impressed enough that I signed up for the annual maintenance plan! It includes summer and winter maintenance and 10% discounts on labor/parts if needed. In my opinion, the annual maintenance was well within my expectations. I am a brand new owner of the condo and it meant a lot that he took the time to walk me through everything. I would highly recommend this company and definitely Matt hands-down! You can tell they're invested in building and maintaining relationships and that means a lot these days. Oh! And I am really interested in the UV system that seems to be a better option for my type of HVAC set up. If I can swing it, I will definitely be contacting them for the install. Again, Matt really knows his business and the best solution for my set up.

Had a nice experience. Appointment set up for a few days out. They had a cancellation, and reached…read moreout to try getting me in sooner. Both were very friendly, shared helpful information and tips, and fixed the issue promptly. Definitely would use again.

Our gas fireplace wasn't working so we called Quality Control HVAC. Kevin got the job done right…read morethe first time. He showed up when he said he would and was pleasant and efficient.

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Bohdan replied quickly to our request for service on my mother in laws washing machine and was able…read morewith pictures that we sent to give us a quote over the phone. He scheduled the visit on a weekend afternoon for the next week and was accommodating to our schedule. He was good and proficient. He noticed a secondary problem with the machine and update his quote and ordered an additional part and came back as soon as he received it. The price was affordable and we really appreciated his almost instant response to our texts.

A+++, best in the business!!!…read more Have had them replace our entire (original builders install) HVAC system and do our semi-annual services...

Top notice in customer service from my intial phone call to everything in between! I especially…read morelike the way I get a text prior to arrival with a picture of my technician and a little about them too! it takes an app up a level with an extra personalized approac! Trey Ballard recently fixed my AC!!! He was polite, helpful and friendly. I have the maintenance subscription. I appreciate the discounts and upfront pricing. Thank you Travis Crawford for being and outstanding customer oriented company!

Titan Heating and Cooling provided us with great customer service and quality work! Ken and Chuck…read moreexplained everything thoroughly and answered all our questions. They were not pushy with trying to make a sale and we appreciated that as it gave us time to really weigh our options. We ultimately decided to go with them and very happy we did. They did an amazing job and cleaned up everything right after. We highly recommend them!

I've never been motivated to review an HVAC company before now. our experience with Titan has made…read moreus big fans. They were super responsive when we first called them, after our nearly 30 year old unit died. They came out the same day to see our setup, and provided us with a quote and an install date the next day. They managed to deinstall the old unit and install the new one in one day, and also installed a Nest thermostat for us. Really nice and professional guys, highly recommend

Extremely overpriced. The gentleman who came out was extremely nice and very kind. The company…read moreitself is ridiculous in their pricing. Good thing I did my research. Never hired them and would never use them again due to pricing.

Our AC unit went out on July 2nd. We called several companies that told us they wouldn't be able to…read morelook at our unit until the following week. Keller's owner Glenn came out that evening and determined that the compressor was done. Within a few hours Keller provided several options. We made the decision to replace the unit and Keller had a crew onsite at 8am on July 4th. We were thrilled they were able to order a unit and have a crew servicing clients on the 4th! This is a top notch family owned and run company and I strongly recommend them. Thank you Kelly and Glenn! Trey Sheehan

I reached out in a very desperate attempt to get anyone to respond at 5:00PM, my tenants heat went…read moreout and the temperature was going to be in the mid 30's that night. I was surprised when Josh called and was available to come out that evening! I am so grateful that Josh believes in honest and compassionate work. He helped keep the heat going and was willing to speak to the warranty company. He made himself available to make the necessary repairs and the rates were reasonable and he didn't try to take advantage of my sense of emergency. I would absolutely recommend using Seals Heating and Cooling (finally an honest HVAC company). I am so happy I found this company.

We had a heating emergency and Josh arrived to fix everything within an hour during a 90* day. In…read morethat time, he fixed everything perfectly and gave me tips on how to prevent it from happening again. He even offered to come back the next day for a very reasonable price to help me install a smart thermostat. I recommend him as an HVAC expert.