As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

Highly recommend John, owner-operator of JP Heating & Cooling. Reasonable, honest, licensed, bonded…read more& insured. I'm dealing w.a Class Action suit against Lennox re: a defective evaporator coil and he is working with me to resolve this. JP HEATING & COOLING # 704-564-2828

Got home from vacation and realized our AC wasn't working right. Called a larger more well known…read morecompany in the area and was given a crazy quote and basically told I needed a new unit and it was going to be days before it could be fixed. After doing some research found JP and called them ...he was here within the hour and was able to get me up and running at a much more reasonable honest rate. They have earned a forever customer in me and I will pass their name along to anyone that needs help with their AC/ heat!!!

Had a nice experience. Appointment set up for a few days out. They had a cancellation, and reached…read moreout to try getting me in sooner. Both were very friendly, shared helpful information and tips, and fixed the issue promptly. Definitely would use again.

Our gas fireplace wasn't working so we called Quality Control HVAC. Kevin got the job done right…read morethe first time. He showed up when he said he would and was pleasant and efficient.

Scott installed a new system for us last fall (over $10,000). that went well, but since then…read moredespite many attempts to reach him he has been unresponsive. I don't recommend this company.

A highly skilled, reliable, and honest electrical and HVAC professional…read more They took the time to truly understand our needs and have been very straightforward with recommendations and pricing for the myriad issues facing our 100-year-old building. They did everything from replacing/upgrading an electrical panel for one of our tenants to rewiring a 9,000 sq ft basement for amp-intensive business use. Mr. Adams even came out mid-summer on an hour's notice to assess a broken A/C. He identified the issue within minutes (it was a bad capacitor) and charged us for just that. Such levels of competence and honesty are extremely rare in this day & age. We now trust only this company with our building's wiring and heating / cooling. I cannot emphasize enough how good Adams Mechanical is - and how much I trust them to do good work at a fair price.

After searching in my area of Shelby, NC and coming up without an affordable and timely option, I…read morefound Little Giant Appliance repair and scheduled someone to come out the next day. They called me before they got there to let me know their arrival time and when it was discovered that my washing machine pump needed to be replaced he let me know the cost of the pump and labor that day. Since he would have to travel and get the pump I was allowed to pay the cost of the part only until he could return to fix the washing machine. The pump was affordable as far as comparable ones online ,in fact, it was actually cheaper. The next day he was able to come back out, take apart my washing machine, and install the pump. Only then, after the job was complete did I have to pay the balance of the labor costs. It works like a brand new washer and I was very satisfied with the excellent customer service that I was provided. I will call them again with any appliance issues in the future.

Can't say enough good things about Jeff and his integrity. This past summer, our AC went out. We…read morecalled the big company that advertises everywhere and were told we absolutely needed a brand new system ($10k+). Jeff was referred to me so I asked him to come out and take a look. $200 later (parts and labor) we had ice-cold ac again! Been running strong ever since. This week, our heater went out on another unit (we have 3). Jeff came out and had it diagnosed and fixed in 30 minutes. He could have convinced me I needed a new compressor, fan motor or flux capacitor and I would have believed him. Nope, he chose the honorable path of a true craftsman who takes pride in his work. If there were more stars to give here I would. I won't trust anyone else with my HVAC needs. Give him a call before you drop thousands on something you may not actually need. Now, if only had a brother who was a plumber!

Jeff, the owner, was referred to me by a friend. Holy cow! I'm glad I used him. After several…read morequotes from the big companies in the area, I was pleasantly surprised when Jeff told me all I needed was a condenser. All of the others told me I needed a completely new system ranging from $13K to $15K. Ironically, the big guys analyzed and "diagnosed" my system issues in 30 minutes or less. Jeff, however, spent two hours digging into every possible problem. He literally kept me from spending all that extra money on stuff I didn't need. The big companies advertise on billboards, commercials, etc and they build those costs into the price they charge the homeowner. Remember that if/when you need service. Please remember Jeff, too.

Gus saved us from a stifling Memorial Day weekend. When our upstairs air conditioner broke down, I…read morecontacted him to inquire about a quote last Saturday. Promptly the next day, Gus arrived and provided a very reasonable quote. Shortly after, we had a new Trane air conditioner installed, and our upstairs became comfortable once more. Gus is courteous, communicates effectively, highly responsive, and went above and beyond expectations. I strongly endorse MDH Solution. You can hire them with confidence. They have earned my HVAC business.

Gus came out late on a Friday night within an hour of me calling. He fixed our ac unit on a 90…read moredegree night. We are very thankful for him and feel like it was a fair price. Would recommend

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Had an issue with my A/C and reached out to Fuse HVAC. He was able to come out quickly, diagnose…read morethe problem, and clearly explain all of my options without any pressure. He was professional, friendly, and kept me informed throughout the entire process. I really appreciated the honesty and communication, and I'll definitely be using Fuse HVAC for any future heating and cooling needs.