Found hard to find batteries. They even sell car batteries and hard to find light bulbs.read more

I visited Batteries Plus Bulbs in Kissimmee today regarding a battery issue, and the experience was…read moreextremely disappointing. From the moment I walked in, the employee, Jazmin, was very rude and appeared more focused on her phone than assisting a customer. This is already the second battery my wife has purchased from this location, and unfortunately, this one is defective. The battery is visibly bulging, and I had it inspected by another professional, who confirmed that it is bad and not holding a charge. The battery was purchased less than a month ago and is still under warranty. However, instead of offering a reasonable solution, I was told I would need to leave the battery there for 24-48 hours. This would leave me without a vehicle, forcing me to figure out how to get to work and take my kids to school. That is not a realistic or acceptable resolution for a paying customer with a defective product under warranty. The level of customer service I received was unacceptable rude, dismissive, and unhelpful. It felt like assisting a customer was less important than being on a phone. I will be returning tomorrow in hopes of speaking with someone more knowledgeable and willing to resolve this properly. If this matter is not handled appropriately, I will be escalating it further, including filing a complaint with the Better Business Bureau. Customers deserve respect, urgency, and fair treatment especially when dealing with a defective product still under warranty.

Batteries on the spot! The cheapest battery store in town. I am super happy about my new battery…read morepurchase. I was at a autozone nearby and they wanted over $200.00 dollars for the same battery. They even installed the battery for us. All we had to do was walk in and pay. The staff is super super nice! Thank you so much Jennifer for all your help!!! This place is definitely amazing, fast, and courteous. I will surely tell more people about this business. If you are looking for an affordable battery, then stop by here today!

Went to warranty some batteries after 2 months. Not a big deal and they come test them. Kid is like…read moreI don't know a lot let me get someone else. No body else comes. He then tells me to take them out so they can replace them. As soon as I do that they magically don't have them. So I asked for new ones and to put the credit towards them. He says no problem then comes back and again they don't have them. So they offer a credit back and I go inside to do that and again magically they some how don't offer credits.

Michael has assisted me many times at the Colonial Dr location in Orlando. Whether I need support…read morewith batteries or light bulbs, he is happy to help. Michael is quite knowledgeable, and he is also very helpful, kind, and customer focused. I appreciate Michael and the excellent customer service I always receive here!

My wife dropped by your store to pick up a rechargeable battery for a baby monitor, this battery is…read moremost commonly used in portable phones. She was quoted a price of $25.00 for one. I just went online and found two for $8 and they will be delivered to my doorstep tomorrow. I understand the concept of paying for the convivence of a brick and mortar store but in what realm should that cost me 8.5 times more? No longer a customer!

They are a fake and a fraud.. sold me a bogus tire which became flat within 12 hours. When I called…read moreto get help was berated and told that I ran over another nail less than 12 hours after it being fixed.. even went to another tire place prior who verified that it was not caused by nail but bad tred

3 hour wait to see your man get there to Avon Park. When he put the jack under the car he tore…read moreinto the shield from under the motor. But that did not stop him he tore up the add-on holding nuts with his power tool. Not what I was expecting from AAA.

Just got my scooter battery replaced. BOTH Andrew and Jack that worked at the front desk were…read morefriendly and assisted me with all my needs. They even tested my batteries before recommending I get new ones. They assisted me also in loading and unloading. Well done Andrew and Jack for your superior effort and kindness. You both deserve praise!

Favorite battery store around the area. Eric the owner is nice as can be and store manager Stacey…read moreis awesome! She will find you anything you need wherever it's at. They also do golf cart repair and service calls changing batteries. Couldn't think of nicer people to do business with.

This is one of the worst businesses I have ever had the displeasure of interacting with, truly…read moreawful. After purchasing a battery earlier in the year (less than 6 months of use) I started getting the "low battery charge" on my dash. I stopped by to ask about my warranty, bringing along my original receipt and the first thing they said was it was my starter. Without running any diagnostics. Like Dr House and his quick claims, it wasn't my starter. But now that I see they often claim that to people, makes sense, I guess. After taking my car to the Volvo dealership and having them run multiple tests, they printed out several time stamped diagnostics of the battery and turns out, it was failing. So, why not take back my battery to where i purchased it with its warranty. Well, I was met with hostility, I was asked why "I trust Volvo over them, because they've been in the battery business for 40+ yrs.", maybe it's because a real diagnosis was given! Not just looking at it. It's okay you know, batteries fail, all of them. That seems to be a new concept to people who have been in the "battery business for 42 years". Then they took of picture of my plate and said, "I never want to see you or this car again and you no longer have a warranty on your battery", which they wrote all over my battery replacement. Hysterical, nice business acumen. We'll see how the BBB likes their acumen.

I have done business with Indian River Battery for at least the past 20 years and I am finished…read more Fool me once, shame on you, fool me twice... Had an alternator rebuilt through Indian River Battery and it lasted 20k miles before I spent the extra money for an OE. That was once. Today was twice. Had to pull another alternator from Indian River Battery with only 40k miles on it. Was I annoyed when I walked into the store? Yes. Was I apprehensive to return to the store after the previous incident? Yes, but I did as a matter of convenience. Nope, waste of time. The late founder's widow couldn't handle my curtness and, rather than attempt to alleviate the situation, met my curtness with equal curtness. Now that would be fair if she were my wife, but as representative of a business? Yeah, I don't think so. I didn't curse. I didn't yell. I simply expressed my displeasure through the tone of my voice in having to tear apart half an engine because of a lemon alternator for a second time. If I have to pay a bit more for an alternator that will last at least 100k, I guess I'm off to Rock Auto or MoparPartsGiant to see who can get me on the road quickest. It is abundantly clear Indian River Battery does not need my business any longer.

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

So here is my Goldilocks story…read more Looking for a specific auto touch up paint I drove south from the Wildwood railroad yard. With auto parts stores I am not looking to see a big counter and tiny shopping space. The first place had virtually zero for touch up paint. The second had some, specific to certain vehicles, but there was alot missing. To me it is either do it or don't, keep it fully stocked, or don't bother. The third place was just right. That is O'reilly. They have lots of touch up paint. The facility is clean and bright, inside and out. The staff is friendly and helpful. This will be the place I go to first moving forward.

So there is a girl, a female, a woman ... however you want to say it .... But there is a woman that…read moreworks at this O'Reilly's location. Before I get hate mail ... let me just explain. It's not every day that you see females working in the automotive industry ... mechanic shops or automotive parts stores. But I welcome this as I am also female and I appreciate SO much seeing a woman IN ACTION... doing her thing... in a typically male industry. She was quick, efficient and went straight to the point. I was able to walk out of there with the parts I needed in less than 7 minutes !

I got two tires on the rims for only $50 the gentleman there was very knowledgeable about golf…read morecarts . I hope he is able to stick around. Give this guy a try and keep good small business going. He has discounted golf cart batteries too

Perfection of the oldest ship of golf cart repairs parts! Helpful down to earth ! A must of…read morehistory to