We got 4 new tires for $1268 total walk out price. They tired our truck with extreme respect, they…read moredidn't adjust our seats or leave any mess in the truck! The people working were extremely kind and treated us with a lot of respect! They took the guests that were there and the appointments over the walk ins which we appreciate because some shops prioritize the walk ins. We appreciate how the management is working here, how when a technician pulled the truck out they heard tire rub (which is normal on a 2500 sized truck with wide tires on it)but the manger immediately checked on it to make sure that everything was alright with the truck. To get all 4 tires done it took about 1 hour and 30 mins roughly which is the quickest we've had tires taken off the rim, put back on the rim and balanced! Great crew and great service!

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

I have an update to this. So it seems they took out the front diff fluid but did not put it back…read morein. Now I'm going to have to have the front diff rebuilt, $3500! They have kids working here learning on the job, I'd stay clear of these Valvoline places. I did contact this location and spoke to Emily the manager and she told me that my claim will be denied. That I waited too long lol what?! Also that I took it to two repair shows. The first one doesn't repair diffs so I had to take it to a second place. She, Emily the manager, didn't deny it was their fault, just that those are the reasons. PATHETIC! Whomever is reading this, BEWARE of this place and Valvoline. Is it worth going here and taking a chance of this happening to you? $3500 bill for a new front diff from Indy rack and axle, and that was the cheapest. This company is a scam!

My wife went in for an oil change. She came home and noticed the underside splash shield was…read moredragging. The technician did not reattached the shield. The piece has to be replaced. This is costing me $150. They refunded my oil change and gave me two free oil changes. But I am not going back. This is the second time they broke something. The first time was about a year or two ago. They broke a tail light replacing a bulb. This was a three month ordeal. I do not recommend this place.

They tried to quote additional repairs, and they did not do the repairs I brought in for. The…read moreoriginal quote $765.00 . They charged me $442.00. Then they quoted $1800.00. I have done a lot og business at this store, but I will never go to any Firestone again. I want my $442.00 back. The store was in Greenwood, Indiana, store 6882

Unsafe and Dishonest -- I Left Feeling Deceived and Manipulated…read more I took my car to Firestone in Greenwood (1295 US-31 N) after two trusted shops had diagnosed an outlet hose issue -- something covered under my Firestone warranty. That's the only reason I chose to go there instead of my usual mechanic. When Firestone looked at it, they claimed the problem wasn't the outlet hose at all -- it was the inlet hose, which is conveniently not covered by warranty. That immediately raised red flags. The outlet and inlet hoses are in completely different spots -- one's up, one's down -- it's not a small detail to get wrong. I asked the technician if I could record the issue for my own reference and clarity, and I was met with a sharp, condescending attitude. I came in alone. I fit the image of the "naive woman" they thought they could get over on -- and that's exactly how I was treated: dismissed, patronized, and pressured. When I asked how soon I could get my car back, the tech snapped at me, "So you're not getting any work done?" I calmly said no -- it had already been diagnosed as an outlet hose, and if it wasn't that, I'd go back to my regular shop. His whole energy changed -- cold, defensive, and rude. There was zero professionalism. Let me be clear -- the two shops I went to prior were honest, skilled, good-hearted people. The way Firestone handled me was the total opposite. I left without agreeing to the repair. But when I got home, my coolant reservoir was completely empty. I topped it off and monitored it. Before Firestone, I had to add coolant maybe every 3-4 days. But the next morning -- after only a 10 to 15-minute drive to work -- my entire hood was engulfed in smoke. I immediately pulled over and opened the hood. I recorded a video. What I saw was alarming: coolant was violently spitting from the inlet hose, and it was clearly not even connected properly. The wet interface was leaking profusely. My coolant tank was bone dry again, and I'm just thankful my car didn't overheat on the road. At this point, I felt deceived, gaslit, manipulated -- and like my vehicle had been tampered with to make the inlet hose appear to be the issue. It went from a manageable slow leak to a dangerous, dramatic failure within hours of Firestone touching it. I didn't pay a cent -- and never will. This wasn't just poor customer service. It was unsafe, unethical, and deeply disappointing. If you're a woman, document everything. If you rely on their warranty, get a second opinion. Don't assume they'll stand behind their work -- they might find a way not to. I wouldn't recommend this location to anyone. I left feeling targeted and betrayed. Do better, Firestone.

Dealership prices. I'll just do it myself. Location wouldn't honor Groupon. Used Jiffy Lube in the…read morepast and was willing to pay a little extra for the convenience today. Great job walking business out the door

I was in a bit of a bind as I realized I pretty desperately needed an oil change and had a work…read moretrip that involved driving my vehicle, so I pulled in here to get it taken care of the morning of my long drive. Super quick experience, not pushy at all, but you'll pay more for the speed than you would elsewhere. But hey, for being in and out in 20 minutes I'll pay extra in this case!

had an excellent experience at Grewal's Automotive. The team was professional, honest, and super…read moreknowledgeable. They took the time to explain what was going on with my car and gave me fair, upfront pricing -- no surprises. My vehicle runs smoother than ever, and they finished the job faster than expected. You can tell they really care about their customers and take pride in their work. I'll definitely be coming back for all my maintenance and repairs. Highly recommend to anyone looking for reliable and trustworthy service!

I've taken all my vehicles to Grewal over the past decade or so. I've always gotten great service.read more

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

Took my SUV here after the sweet man at AutoZone recommended coming here to change out the lug nuts…read moreafter getting a flat tire due to a pothole thanks to the great state of Indiana. A huge thank you to CW who assisted me so that my kids and I could drive safely back home 500 miles away.

I got my oil changed here. The staff here is friendly and efficient. I did not even have to get out…read moreof my vehicle. One complaint that I do have is that when I was given my oil change options, I was not presented with the conventional price. I had to ask for it. I was only told the synthetic and semi synthetic price. I found that kind of odd. Anyway, I spent about 25 minutes here, from pulling in line to pulling out of the bay. While changing your oil they offer other services. Some services are free like tire pressure, window cleaning, and fluid/light check. Other services require an additional charge like tire rotation, air filter change, fluid top-off, and spark plug change. In addition to my oil change, I had them change my air filter and top-off my break fluid. This service is quick, easy and efficient. They have a very clean and neat waiting area available, if the service they are doing on your vehicle requires that you get out of it.

a year ago I have been taking my cars here for almost four…read moreyears. I love the service, the friendliness of the staff. Mark makes you feel like you are a friend and not just a customer. And they are definitely black people friendly. They treat everyone with respect and the love talking sports and of course cars but this is a great group of people.

I have had several Oil changes done here and the customer…read moreservice is excellent. I also have had other car service completed here as well such as tire replacement. Great prices and again great customer service.