Fair pricing but was disappointed that he didn't do the work in my house. I have the owner Jeff…read morethat came in to do an estimateI was actually impressed by the reviews on google so I decided to try them out. On the day of the appointment. Jeff came before the 15 minute window. He texted me saying that he is here. And I waved at him saying that it's okay to come. I came to the door again and then I didn't see his car there. He gets A for fair pricing but lost a star because he left on the day of the appointment.

I had a rash/bites that my dermatologue could not distinguish whether were due to bites by an…read moreunknown bug or some other reaction. Initially, Jeff treated my house with the regular pest solution but also warned me that it was not effective to potential bird mites and if they were the problem, I may need a follow up targeted treatment that he would perform for free. He checked the perimeter of my house and pointed out other issues that may cause pests in the future. The treatment and overall assessment was through. I did not need the follow up treatment but I appreciate the attention to detail and the overall approach.

If I could give this company half a star, I would. I rarely leave reviews, but after months of…read morefrustration, poor communication, scheduling failures, and ongoing concerns about workmanship, I feel obligated to share my experience in hopes of helping other homeowners avoid the same ordeal. I initially contacted Senate Pest Control after hearing what I believed was a squirrel in my attic. My first impression was excellent. The inspector who came to my home was phenomenal--professional, knowledgeable, thorough, and exactly the type of representative that gives customers confidence they selected the right company. Unfortunately, everything seemed to go downhill after the initial traps were installed. The very next morning, I received a call around 8:00 a.m. asking me to place a credit card on file for attic remediation services that had not yet been performed. Although I provided the information, I was uncomfortable being asked for payment arrangements before the work had even begun. During that same call, I requested that a manager contact me regarding several concerns. As of the date of this review, I am still waiting for that callback. That request was made in March. The scheduling issues that followed were relentless. During the trapping phase, I was routinely given appointment windows of 3:00 p.m. to 5:00 p.m. It was considered a good day if a technician arrived by 6:30 p.m. The repeated disregard for appointment windows demonstrated a complete lack of respect for customers' time. Once trapping was completed, patchwork repairs were scheduled. The technician arrived with a 20-foot ladder only to discover that a 30-foot ladder was needed, forcing the appointment to be rescheduled. The repair was then rescheduled for a Saturday morning between 7:00 a.m. and 9:00 a.m. No one showed up. No phone call. No email. No explanation. When I called first thing Monday morning, I was casually informed that the appointment had been rescheduled and that someone would return the following Saturday. No one had bothered to notify me. Eventually, the patchwork was completed. Because the repairs were performed at a height that I could not personally inspect, I requested photographs of the completed work. Despite multiple requests, I never received them. Even after the patching and sealing work was supposedly completed, the traps remained in my attic for approximately three additional weeks because of scheduling issues, late arrivals, and repeated rescheduling. Attic remediation was eventually scheduled for April 22 with an arrival window of 8:00 a.m. to 10:00 a.m. Instead, workers arrived around 7:00 a.m., forcing me to scramble and make unexpected arrangements for my daughter. While the crew unloaded materials into my driveway, I noticed the insulation they intended to install. It appeared worn and weathered. More concerning, the packaging indicated an R-38 rating despite my contract specifically calling for R-49 insulation. When I questioned the discrepancy, I was told the R-38 insulation was only being installed over the attic access hatch. That explanation was unacceptable. My contract clearly specified R-49 insulation, and I expected the materials outlined in our agreement to be used. Had I not happened to notice the insulation myself, I would never have known there was a discrepancy between what was being installed and what was specified in my contract. After significant back-and-forth discussions, the remediation had to be rescheduled. Approximately two weeks later, the remediation was completed. After the crew left, I discovered fiberglass insulation scattered throughout my basement utility room, including around my HVAC equipment. I immediately contacted the company. To my astonishment, I was asked whether I could simply sweep it up myself. The issue was never whether I was physically capable of cleaning the insulation. The issue was determining why insulation from an attic remediation project was appearing in my basement and whether there was an underlying problem creating a potential safety concern. After expressing my concerns, a technician was dispatched to my home carrying nothing more than a dustpan. Upon seeing the amount of insulation present, he stated, "Oh, they didn't tell me it was this much insulation," and left without performing any work. Once again, I had to request managerial intervention. Another crew was eventually scheduled to return and address the issue. As of the writing of this review, I am still awaiting a permanent resolution. I have attached photographs showing the insulation accumulation and what appears to be insulation coming from areas near the ductwork. What makes this experience so disappointing is that it began with such promise. The initial inspector represented exactly the level of professionalism I expected from the company as a whole. Unfortunately, every phase that followed was plagued by poor communication, scheduling failures, lack of accountability, and

For the last several years there has not been any pressure for up sale or adding features which I…read morereally appreciate. Todays service was excellent and my service Tech, Van Dorien was very professional and helpful. Thanks Van!

This is an infuriating review to write, as I have been dealing with this mouse infestation and BC…read moreExterminating since July 18 of 2025 and it is now January 16 of the following year with no solution. I spent a whopping $1,690.70 for BC Exterminating to clear our house of mice with a 60 day warranty that they would come and re-treat the house at the first sign of any droppings or mice. This warranty would start over from the most recent sign of mice. At first, they appeared diligent and competent with outdoor poison boxes and closing out any entrances to the house. They promised "color coded poisons" that would show us where the mice nested by the color of their droppings. (I've never seen a mouse dropping other than black). They promised "escalated poisons" if the mice refused to eat the first round. They said "this works, we've got it". Always, within a few weeks of the most recent visit, I would find new droppings throughout the house. A mouse skittered across our floor during dinner. Another one ran just past my feet as I got ready for bed. I would discover my three year old playing on the ground next to a fresh scattering of mice droppings. I only ever saw two dead mice in my house since the beginning of the treatment; one was in a glue trap we'd previously set, and the other in a snap trap near our garage. To their credit, every time I called, BC Exterminating did follow their own warranty and come to the house - always after a scheduling shuffle so that I could work from home to meet them during the window, which became a dance of its own. There started to be a shift in tone when I noted that this still wasn't working and asked what the next step was. It was now November, winter was coming. Still friendly as ever, they'd wander through the house, say "well, I don't see any mice", or "I don't see how they could be getting in", and then would leave. They started saying things that didn't make sense, like "those look like old mouse droppings" under my desk, which had just been vacuumed, or "maybe you moved some boxes and they were in there", when I knew I hadn't. I spent all of our Thanksgiving weekend clearing every closet, cleaning every corner, trying to find their nest, as BC Exterminating wasn't up for the job that I had spent so much on. There were still mice. Eventually the visits felt more social than substantive. They'd replace one empty glue trap with another, or put more poisons out, but with a reassuring, "I promise they'll be gone by the holidays", they'd leave. I'd joke that the exterminators were my roommates. They'd laugh, I'd laugh, and the mouse issue remained. The warranty was just a burden on my schedule - no success at getting rid of the mice. When I finally asked for a refund this morning, they refused and suggested two last visits, finally breaking the terms of the (ineffective) warranty. I'm at my wits end. I have two small kids and spend most of my life chasing mice instead of a company that I hired to do it for me. I'm vacuuming, chasing away any food I find, and unable to trust this company that said "listen, we know it's hard, but we can handle it". Sadly, they can't. Their services might work for you, but know that if they don't solve the problem in the first round, you have no recourse, no opportunity for a refund, and will host them in your home in perpetuity. Update: unfortunately, BC Exterminators has responded with incorrect assessments of our end of the bargain. More than one deep clean was completed of the entire house, and let me tell you, there is no money that could give back my time for every time I pulled every bookshelf off of the wall, or every toy out of an old toy bin, or every towel and sheet out of the linen closet, only to discover droppings later. Oswaldo - and later Brandon - reassured me that they could get the mice, that kids are messy, that this would be figured out. Every time I texted BC Exterminators it was like talking to a boyfriend who couldn't understand why sleeping over at his ex's house was such a big deal. Every mouse dropping "was probably old, have you considered a deep clean?" (even the ones in the middle of the floor, right after our housekeepers had left.) Every mouse "was probably the last one". We asked for advice every time. I asked if I should throw away furniture. I asked if we should move. Every time they downplayed it. And to be abundantly clear, I have trusted Oswaldo and the many other exterminators who arrived to enter our house without us there, but that's because for a while I was seeing them more often than my parents. Ultimately, I was not paying them for their company, I was paying to get rid of mice, and I can accurately say there are still mice in my home.

I did not know it when I hired BC, but despite what they said, anticoagulant rodenticide *does harm…read moreand kill* unintended animals. ( BC just commented on this - they did not complete the job correctly, they were not honorable as described. What I am saying here is in fact true and there's a lot you can research on why not to use rodenticides or any poison, or glue traps. They don't solve the problem and cause horrific suffering unnecessarily.) When rodents - mice, rats, even chipmunks, or smaller squirrels - eat the bait, they don't die quickly. They die over several days, 3 to 5 days actually, getting slower as they get sicker. This makes them easy prey for all sorts of predators, such as owls, eagles, hawks, dogs, cats, foxes, and many more. The way to stop rodents from getting into your house is to find and thoroughly seal all access points. Once that has been done, you can use snap traps or the bucket method to catch any rodent that were inside when the openings were sealed. District Wildlife Solutions is excellent at that, and because they are Humane, they are Recommended by City Wildlife, DC's Wildlife Rehab nonprofit. We should never use poison, it causes horrific pain, suffering, and death, not only to the rodents, but to animals both up and down the food chain. BC and most pest companies say that the poison only impacts rodents, and that's flat out wrong. Always avoid poison. To research it, ask for the specific name of the poison and google it along with "secondary poisoning." Several cities and countries have banned rodent poison because it is an indiscriminate killer, and if you don't see the entry points, other roads will continue to get in. So rat poison doesn't solve the problem and it causes a lot of problems. If you don't know that your dog or cat has eaten a poisoned sick/dead rodent, by the time you get them to the vet, it's usually too late. Have you seen foxes with mange? That is often caused by foxes eating poisoned rodents. Just make sure your building doesn't have openings that are access points, and you will protect our native wildlife and domestic pets. Don't let BC or other companies say that genocide or glue traps solve the problem, they do not, and they cause horrific suffering to both rodents and non-target animals.

After the wasps are gone, came the mice. It was a very bad year of mice problem for many people I…read moreknow. Sure enough, I called Billy Wright. He came promptly, determined the possible points of entry and deviced a plan of action. Instead of offering to coming back repeatedly and charge us more, he educated us on how to monitor the bait stations in the long run. He even threw in cricket control so we can be free of midnight concerts and surprise hoppers in the basement. Cannot ask for more from a pest control.

Mr Wright is the ultimate professional. I'm not surprised that his cover is a wasp nest. He can…read morehandle any pest. Small to big. His knowledge is vast and he's so in tune with it that he's very friendly and funny. Don't be deceived. He knows exactly what he's doing. He was on time with our appointment and a very good value for the work done.

They were very knowledgeable. Not trying to upsell you anything. Very honest provider. Definitely…read moreusing them again when needed.

We called Montgomery Pest because of an urgent mouse problem that grew quickly. Mike came and…read morerescued us! He surveyed the house; told us likely entry areas, recommended a few changes (including a new garage door bottom to seal better than the old one), placed baits that worked (we had bought two different brands through Amazon - one was completely ignored by the rodents and the other was ineffective). Mike returned twice to make sure that the problem had been adequately addressed. It had thanks to him!

I saw mice. They responded immediately to my needs and concerns. Arrived early so I wasn't waiting…read morearound. Terry was professional and friendly. Cleaned up after himself, showed me issues/problems and fixed them all. They aren't cheap but they really are the best around. Also give a year warranty if I see any more issues. I highly recommend to everyone.

I had an appointment from 8-9 a.m. for today. They moved it back to 9-11 a.m. Then to 2-4 p.m. and…read morethen told me the person that was supposed to come in had a flat tire. Very unprofessional and waste of my day waiting.

Reputable, reliable and works on getting your issue resolved in a timely manner. This company…read morefocusing on customer relationships and transparency. Arriving one time is something that makes Elite Ops stand out from others. 100% recommend this company for pest related issues.

Update to prior review: STILL w communication issues. We never had rats in our restaurant. I…read moreclarified this with them. They are horrific with communication. The owner has a big ego. I only mentioned that it was pricey compared to our prior pest control. I never said we wouldn't move forward- in fact I told him to start service. We now work with another premium pest control company- HIGHLAND ECO PEST CONTROL. They have been amazing, responsive, professional and took care of our issues quickly and we use them for ongoing pest control. The onboarding process with Highland was incredibly easy and fast.

How can this place not have 5 stars? My tenant hired them at my retail property. They showed up on…read moretime and got the job done. Since i was impressed from that i hired them for my own house. The lady on the phone was extremely nice and prompt. Booked an appointment. The guy called ahead of time and was there exactly on time. He was extremely professional and nice. Better then some other pest companies ive hired with 5 stars. He told me he has been with this company for 17 years and has no reason to leave because they treat him like family. That is the type of companies i like to hire. I hired them for roach removal and within 1 day I haven't seen a single roach. 5 stars

Santos was scheduled on 08/22/2026 to provide an estimate. He called and said he would be two hours…read morelate because he was far away. Ok - then he parks and sits in his truck for a few minutes while I wait in my garage to greet him. He gets out and finishes his phone call, then when he is ready for me, we begin the estimate. He is telling me he would seal areas outside, then place boxes to trap mice. We do the same inside until I ask him, "Is the sealing included with your service?" He said no. I said I would need to hire a contractor, but am I supposed to be taking notes? He said yes. I told him I wish he had told me earlier - and he said it would cost $495. I asked for more details and he asked if I was ready to proceed. I told him I need a written estimate to discuss with my wife. I also told him I don't remember where he said I need to seal, so he said he would write it on the estimate. He takes out a 5x5 piece of paper and writes, "seal inside and outside." He rips the top page off and hands it to me. I crumbled it up and threw it away and thanked him for coming. I would not let this company touch my house.