In July our condo units experienced a cracked drain pipe and we were impressed by their service and I set up a contact to do preventative maintenance. Yesterday, Tom Heck was the technician who came to flush my hot water heater. Tom spent time discussing the process and found my unit was probably 11-13 years old. He was efficient, neat and completed the job with clearly. Showed his expertise. Definitely a 5 star. Thank you read more

Today the work was completed at my home by Nick. He did a great job very professional work.. why I use 3R Plumbing

Unfortunately for Ross, my experience with 3R Plumbing is in alignment with Lynn B and MadForLabs X. If I could give him a score less than 1 star, it would be more accurate and fitting. He is unresponsive, Unprofessional, apparently not wanting to embrace the even basic concepts of Customer Service. I had an issue with the diagnosis of a HVAC unit (Cooling Issue Only) and the estimate provided was SOOO far from the actual that it is probably illegal in most states. His tech spent 4 hours on the phone with the manufacture and another 2 hours to clear the code and install the part, that when I checked with other Manufactures and Plumbers, told me should have taken 15 minutes... and ROSS wanted to bill me for that time at $150 an hour!! Are you Kidding me??? It is NOT my fault that your technician does not know how to clear a code on a standard Carrier Unit or install a simple part...Yes, I said Carrier, one of the biggest Manufactures of HVAC units in the world! I then called Ross to give him an opportunity to explain and correct the billing, service issue and estimate issue and he was unable and unwilling to. I asked him for an Itemized Bill so that I could see the cost of the part he claims to have replaced, and he told me that he could not provide one as his billing system "Bakes all of the factors into one price" What??? What reputable company does this kind of deceptive Billing??? I will tell you... NO reputable company bills like this!! Need I go on?? I can fill up a few more pages, but I think you can see clearly that selecting this firm is not a choice you want to make. Willie read more

I recently had the unfortunate experience of hiring 3R Plumbing and Mechanical for the replacement of my heating system.I am compelled to share my dissatisfaction with their service and workmanship. Below are the key issues I encountered during the process. Quote Comparison - I received three quotes for the new heating system and installation services. 3R Plumbing & Mechanical's quote was about 35%-40% higher than the lowest estimate. Justification of costs - The salesperson assured me that the higher price reflected superior quality, advanced technology, and excellent service. Unfortunately, the installation did not yield the expected quality of service that was promised. - From the start, the estimate wasn't completed properly. The technician didn't measure the space correctly so when they came to install the unit the unit didn't fit in the space. - Then once the new unit got installed the technicians left without fully testing and checking for any issues. I immediately noticed that the system was making a loud noice and was not running properly resulting in inconsistent and low temperatures. Overall, my experience with 3R Plumbing & Mechanical for the HVAC and heating unit replacement has been deeply disappointing. The lack of communication, unprofessional behavior and poor workmanship left much to be desired. I would advise others to be cautious when considering this company. I would not recommend their services to anyone looking for reliable and quality work. I suggest researching thoroughly and choosing a company with strong reviews and track record of excellent service. read more

From the first call, I was very impressed by everyone at 3R Plumbing. Ross clearly explained all the options available for my water heater. Colby was also a great source of information and assistance. Kaio did a wonderful job with the replacement. Julia was also very kind and patient with explaining things to me. The entire process was easy, quick, and reasonably priced. Unfortunately, after installation I realized that some mistakes were made and, although I wish the handling had been smoother, 3R fixed them for me successfully in the end. I continue to be grateful for all their help! read more

They were very responsive and they were here within the 2 hour window they gave me. The guys explained what they were going to do and got my ok on the price before hand. This is the second time I have used them for a difficult problem and I have been completely satisfied. I would definitely use them again. read more

My boiler shut down. I knew it was not repairable. I call 3R Plumbing and Mechanical On a Friday and they sent out a technician to us. He was ahead of schedule and thoroughly evaluated the boiler situation taking pictures and conferring with the owner. They were straight out with work. However, they made appt for the next Friday to come install a new steam boiler. Four technicians worked on getting the old boiler out and and putting in the new boiler. They arrived on time with all the gear they needed to install the new boiler staying all day and 3R came back the next day to finish up connecting the boiler. Made sure all our pilot lights were relighted. It was a great experience for my husband and I. I would recommend them Totally!! read more

If you hire Ross, you need to set aside money to hire a second plumber to fix what he can't. We hired Ross two times, with the same result. He is professional but not a competent plumber. First time he installed an HVAC unit. Said his work was guaranteed. But when the unit started leaking water all over the floor, he wouldn't come back. He told us to call the manufacturer as it was a product defect. So, we called another plumber who solved the problem by swapping out the water condensate removal pump for a stronger one. The second time we had Ross swap out some valves on the heating system. The heating issue was worse after his work. He could not figure out what was wrong and told us to call an electrician. Again, we called another plumber who diagnosed and fixed the problem in 10 minutes. His work guarantee doesn't mean anything because he has a lot of excuses as to why the problem is not a plumbing problem. But another plumber seems to be able to fix what he can't. read more