Buying a mini-split system is an incredibly difficult process. The Mass Save rebate system is very…read moredifficult to navigate. I got quotes and presentations from 4 different vendors and the pitch and price was exactly the same - hour long presentation and a $30k cost. However, what each vendor tells you is that IF you qualify a $10k rebate is available and your net cost is $20k. Essentially the rebate is a scam - it just gives contractors the ability to inflate the prices and use the rebate to make the system sound cheaper than it really is. I finally met with McIver and he was able to simplify the entire process. He is not a Mass Save contractor. So he does not work the rebate, just offers a strait-up cost to install the system. When he gave me his quote, I quickly figured out that Dan McIver was an honest man and that the whole Mass Rebate program was a scam. His quote with the similar equipment and the same number of mini-splits was $13,500. I hired him for the job and they started within a week. One of my biggest concerns was esthetics - I was worried about too many refrigeration lines running around the outside of the house. Our house is a rental property in Cape Cod that had a lot of charm to it and we did not want to ruin the integrity of it. Dan came up with a brilliant solution and was able to run most of the lines through the basement to minimize the lines on the outside of the house - we were so pleased with this solution. His team did a fantastic job building out the system - they were clean and finished the project on the timeline he quoted. The work was high quality!! Net is that Dan took a very complicated buying process and made it simple and affordable. He is highly recommended for the quality of his work, pricing and his honest and straightforward approach!

Dan is great. Extremely knowledgeable and quick to diagnose and fix my issues. Saving his number…read morefor future jobs.

My central AC stopped blowing air so I reached out to a handful of companies…read more Alex got back to me quickly and worked with my busy schedule to agree on a day. I have a very old AC unit that's in the attic and I wasn't very optimistic but after about an hour of working on it Alex got it working again by replacing a fan and installing a new thermostat that was compatible with new part. He has to work hard as it was warm that day and probably 90 degrees on the attic . Alex was very professional and personable. Price was incredibly fair . I would recommend and I will use Alex and his company again.

Alex and his team did a wonderful job replacing our two gas funaces that were probable 70 years old…read moreat this point, no exaggeration. They were responsive, straight to the point with their estimates, knowledgeable, and very helpful with any questions we had. Very good experience front to back.

Since my first review I've used GHM for multiple things. Most recently they fixed the pump…read moreunderneath my house - first with a temporary fix while they waited for a part and then with the permanent fix. He was patient with me as I explained my issue over the phone and was able to inform me that our washer could still be used even before they got to fixing that. They've done a couple of other jobs for us in between like putting in a new shower head and implementing a new outdoor water spigot since the old one just didn't turn on anymore. They are always good and fair with their pricing and as always are happy to entertain my questions (like me asking where our water shutoff valve is and them showing me where it was.)

Top notch professional. Very friendly, very knowledgeable. Excellent work ethic. Highly recommendread more

I can't thank SSM enough. One zone of our house wasn't heating. Our usual company couldn't come for…read moreover a week. (!) Called another company who sent 2 guys for 3 visits because it just didn't get fixed. They charged us ~$2000 for replacing two things + labor, and the problem still wasn't fixed. At that point I decided to pivot. Went on a local FB page to ask for advice/names, and SSM came highly recommended. I called them on a Sunday and got an actual human in the office! (The other company has an AI assistant who sounds real. It's creepy.) Bruno from SSM came today, did a lot of diagnostic work, and figured out that the problem was electrical. We were charged just $232.50. Bruno took the time to explain things to us, and didn't try to sell us things. The only good thing to come out of this frigid situation is finding South Shore Mechanical. Thank you so much for your kindness and integrity! Don't ever change! Will definitely do business with them again.

Have done business with SSM for years and have always found them Reliable, Responsive, and fair. I…read morecan't say enough good things about this company. Special comment for Bruno, the chief technical person, awesome to deal with and extremely knowledgable about all things Heating and Plumbing related. They are definitely my first call when mechanical need presents itself in the future. John Corry, Hingham, Ma

Matt from McFarland was professional, friendly,and knowledgeable. He not inly repaired my furnace…read moreto working order, but he took the time to educate me regarding potential future issues. Thank you so very much!! Lucy & Denise

This place made me wait and then sent the dumbest technician I have ever met. I had to operate his…read moretablet for him and repeatedly point out that the information he was looking for wasn't on the unit's label while he constantly told me he wasn't very familiar with Lennox systems, even though I called them because they are a Lennox dealer. I ended up having to help him through checking everything. I eventually got an "estimate" that included overpriced repairs that cost as much as replacing the unit. It had a digital "signature" on it that just was the tech writing NA. I never actually signed anything. Nothing they sent me mentioned anything about late fees, but considering I was done with this company and couldn't get them on the phone reliably to pay I mailed a check. The check was never cashed, and I tried calling a couple times over the last year. Now almost a year later they email me telling me I have a years' worth of late fees because they never cashed the check. I finally was able to call during the day (not always easy for me). I got a person who again told me the person I needed had already left for the day. I told them if they wanted to be paid they needed to take the card over the phone right now. She agreed. Then told me the current balance. I refused to pay the late fees and told them I would authorize only the original balance. She put me on hold while she checked and then blind transferred me. The person answered like they had no idea who I was. I explained the situation again (very frustrating) and he knew exactly who I was and already had the information. He stated they have several ways to pay, except apparently those ways aren't check since I tried that. And none of the mailed "invoices" I received provide any payment information, terms and conditions, or anything but the current balance and how many days late it was. Just "Past Due - Please Remit" and an address along with a return envelope. But I had already tried that. This person claimed to be willing to take the payment, but when I rejected the late fees he claimed he needed to investigate and would get back to me. I told him I am not available during the day and he scoffed at me. I gave him one final chance to accept the payment without late fees right then or I was going to stop even attempting to pay as my life doesn't revolve around a waste of time diagnostic service with a technician that didn't know what they were doing. It shouldn't be this hard to pay them. The late fees should have never existed if they just cashed the check I sent or had ever provided me with payment instructions. other than "Please Remit", a return envelope, and an address. I will never use these people again. Everything with them is a clown show. Can't get straight answers, can't get things properly diagnosed. Can't get trained people. Can't even pay their bill. AVOID AT ALL COSTS!!!!

This company was a pleasure to work with. Naomi and Romario provided excellent customer service…read more They provide great value and fixed my oil filters, oil pump and noseil.

Lewis Superior responded on very short notice to my plea for dryer duct cleaning. My new super…read moresensitive dryer doesn't work unless the vent is really clean! I asked on a Friday afternoon and they sent a tech at 8am on Saturday. Romario provided great service, was polite and removed his shoes. It was easy to pay with Zelle and I will definitely use them again in 6 months. Very reasonable price too. We're already under contract for our HVAC cleaning but I know they provide the service and I imagine they are as responsible and polite as they were with this.

Each time we've used them they have done a fantastic job. I highly recommend using them for duct…read morecleaning.

Great service and great work. He listened to all my concernsand questions. The price was great.read more