I've used this facility for over 15 years, back when it was United Storage, and have stayed through…read moreits transition to CubeSmart. The facility has consistently been clean, well maintained, and secure. Roy, the on-site manager for many years, is always helpful, responsive, and attentive. I've had an excellent experience overall and continue to trust this facility for my storage needs.

Been using this facility for over a year and can't say enough about how happy we are that we moved…read morefrom a terrible near ETHS that was horrible ! Cube smart is I a very safe location in South West Evanston on Oakton just East of McCormick next to the big sports Dome which is a very busy safe area with all the family sports activities at that Dome. So we feel quite comfortable popping in there on way from Ohare Airport for family visits. The facility is very well run with great staff and is spotless. We get what we need for our 3-4 visits per year from California to see kids , grandkids, etc . So can't say enough. It's an awesome experience. It's well worth what we pay. Manager, great guy , around a lot too. 5 stars

I received 5 Star Service last Saturday 3/8/25 from Tammy! I've been a Customer for 4 years,…read more Excellent, Clean facilities and great location.

I found the manager, Curtis, to be very helpful and extremely patient with any questions I may have…read morehad as well as showing me the various options that there were for storage lockers. The facility is relatively new and in excellent shape.

No problems with the company until you have a problem and want to talk to someone. Even someone at…read morethe location your unit is at. I'm 15 miles from my unit and after about 12 calls, only hit a general customer service member, who gave me an inactive number for the property manager, a local number for the location I'm at which only switched me to their National number, and a disconnect when I actually got a person. Sad and a bit disgusting.

6/3 Public storage called Evanston law enforcement on me for being in my unit too long, I already…read moreexplained why,to staff,but was greeted by law enforcement,one officer put his hand on his sidearm and said the property manager wanted me off the premises,eventhough I have 24 hour access My life was put in jeopardy for being in my paid unit too long,asbi've lost important medications,and an artist,who works nocturnal. The property management never returns phonecalls,stated he didn't show up until 1:30pm the day ibattemtedbto downsize. Staff shows favoritism to the local student bidy,and privileged,but criminalize African americans,i,'ve seen some large units set up like garages,but a black artist in a 5'x10' space is a threat? I've been courteous,butbstaffvtreats you like their in a hurry to do nothing. I havevstill not received a response from corporate or the property managers who called law enforcement on me. In order to use data you need to exit the storage spaces in thebinterior,the property manager admitted you can't use data on the top floors,so sitting in the elevator lobby to use your phone warrants a deadly situaltion? They could've entered the premises,but waited until I exited with MY items.,blocking me from my Uber. Evanston,IL has is not what it claims to be,as systemic racism, and gatekeepers pullbthe wolves over the publics eye's. I was targeted because I am african american and not a Northwestern student, and not privileged,but you received your $95.00 for my unit. I want aanbapology,and I want the company to stop avoiding me,and show some accountability for this.

Rick is awesome and sooo helpful! The place is extremely clean and super reliable! I would recommendread more

Beginning to get frustrated with this place and their freedom to hike rent as they please…read more Yes, it's clean and climate controlled but having no obligation to honor the rent price as long as they let you know 30days in advance, is not something I'd like to deal with. "New customer" would get the same room for 40% cheaper. Yeah, just get the new people in and then 30 days later, they can hike the price up. There is nothing stopping them to do this.

Stopped to pick up 20 boxes. $28…read more $57.82 for 20 medium sized boxes, roll of brown easy tear packing tape, 2 dish saver boxes and two glass saver cells. Items were too big for the back of my trunk and we ended up having to take down 2/3 of the back seat down to get the medium boxes in.

We needed to move two couches, each has measured 93 inches in length. I was vary at first that the…read morecargo van would fit the couches but it did. This location is great! So much better than any I've been to. It's clean, the people were friendly, helpful and pressure free. They sell you for what you need and that makes it great to pick up the truck or anything there! Their indoor area is also kept clean and lots of space. The boxes are nicely stacked. Check in was easy and service was helpful. The van was new with 580 miles! I was so happy and the van was new so it road very smoothly and smelled still new. I was also surprised to see the rear view mirror had a camera built in when reversing with made me more comfortable and relieve to drive a big van. The side mirrors too had the dual mirror where one of it has the wide view to see the blind spots, which was so helpful. I had loaded my coaches easily and the trip was fun. Driving that new van was also quite enjoyable. With the app, the after hours drop off made it super easy. I'm intimidated no more now and I'll take that van across the country as it's so fun to drive!

Whoa! Rent increased every 6 months. Paying 450$ now without insurance! Fiberglass insulation…read morecrumbling from ceiling all over my very expensive stuff. Ridiculous! Not worth it. Gonna wait till the snow ends and gonna find a better spot. Plenty in this area.

I'll start by saying that their manager, Steve, was always polite and helpful. He made the entire…read moreprocess very easy. The good: Introductory prices are reasonable, lots of unit sizes, relatively clean. Easy to get in and out. The bad: Once the introductory price ends, they are very expensive. The app that opens the gate stopped working and no one could help with that. I used this place as temporary storage during a move. It served the purpose nicely and it was a good experience. I would return as a customer.

They had a problem with their lease and couldn't secure the tenant spaces. The move out was…read moredisjointed and took them 60+ days to refund a security deposit. Even after knowing we were moving out they pulled the next months rent. Don't trust these clowns

May have been a great place at some point... Spoke with Allen who was SUPER rude, abrasive and…read moredismissive. Didn't return my calls. Since the location is very convenient, I tried several times. When I finally did reach him, he offered me a desk in the LOBBY for $250/month. When I asked what the lobby is and the noise level - 'yeah, there's a gaming room and sometimes basketball games going on and ...'.

I had a great experience with my storage agent Giovanni. He was really nice, friendly, and took…read moretime to explain everything in detail. I especially appreciated that he was upfront about the pricing and made sure I understood everything, so there were no surprise charges later. It was nice to have someone who was honest, helpful, and easy to work with. I gave 4 stars mainly because of the number of spiders I encountered when opening my storage unit. Aside from that, customer service was excellent. -- I would definitely recommend Giovanni!

Just experienced some of the worst customer service from this location. This is really a zero star…read morereview. The way they talk to their customers over the phone is appalling. Called to see if anything could be done about some charges on my account and Adil was probably the most unhelpful person I've ever encountered. If it wasn't such a hassle, I would have been out of there months ago and into a different unit with a different company entirely. New customers beware! My rent on both of my units has DOUBLED during the time I've rented with them. Adil the "assistant manager" basically told me they have thousands of customers so they really don't care about anyone individually. I mean, we know this is true, but you typically wouldn't say that outloud to a paying customer who has rented from you for over a decade. Yikes. Then he hung up on me. I wish I had a solid storage facility that I felt good about recommending to my clients because this ain't it. They must be paying people to review because honestly I cannot understand how they have such positive reviews. I've never had a good experience with any employee here. Take your business elsewhere if you can, I wish I had years ago. Beware beware beware!

This storage place sucks, and most of these five star reviews are bots…read more I've been a customer for years now, when real people worked here and it was well attended to. My card was compromised, so my automatic payment did not go through. Despite explaining this several times and missing my payment, they still charged me a late fee. I have asked JASON, who keeps calling me to get me his supervisor so I can talk to her but she has not reached out. This used to be a proper storage facility. Now no one works here, the bathrooms are never open and it's fallen into disrepair. They have lost my business.

It's impossible to close your account here. They just keep billing you…read more Also this place feels unsafe bc the doors are often propped open No one ever works in the office

I want to take the time to thank Shonda ! Any question I had…read moreshe answered and was kind and helpful. Need more people like her ! great customer service.

DO NOT use this facility. Their elevators are not trustworthy. In the short time that I used this…read morefacility one or the other elevators was not working. To make matters much worse, BOTH elevators were out of service during the 3 days I was in Chicago to move out of the unit. I am a 74 year old man living in Virginia. When I could not move my property out of the unit due to their negligence in not having their elevators working, I had to leave town and pay 5 months additional rent before I could get back to Chicago, not to mention the cost and inconvenience of another trip to Chicago. They offered me no compensation and not even any acknowledgment of responsibility. I was treated very rudely by the local staff and managemnt. DO NOT USE THIS FACILITY UNDER ANY CIRCUMSTANCES!