These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

The guys were on time and quickly diagnosed my issue. They fixed It in no time. Very professional…read moreand fast with a high quality resolution.

They didn't service my area. No review able to be given. But they did reply promptly.read more

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

Gary did a great job fixing our fireplace. Cleaned it up so it both looks and works better than it…read moreever has. Highly recommend!

We had an insert installed last year. It is excellent. Gary is an expert when it comes to…read moreinstallation of these units. Everyone I asked about getting one referred me to Ferguson with out question. My parents also had one installed years ago by Gary without any issues and they burn several cords during the winter. When you are buying something that literally is burning in you home, you want somebody you can trust. I trust Ferguson and will buy from him again.

Good service, polite and clean Matt did a great job…read moreexplaining options Jay and Dylan did the work on time and on budget

I haven't used my wood burning fireplace in the 22 years I've lived here, and I'm sure the previous…read moreowner hadn't used it since Gerald Ford was POTUS. After getting shafted by another chimney repair company, I called Chimney Fixers for a chimney consultation. I knew I needed some sort of chimney liner. Caelin came out to explain their service, which was a HeatShield application, to seal cracks and coat the entire flue. Lifetime warranty on the process. Very reasonable price. Quickly scheduled. Efficiently applied. I expect that I'll be burning wood in my fireplace by the week before Christmas, instead of relying on Netflix for fireplace videos! Thank you Chimney Fixers!

I was very satisfied with Tom and his crew -very knowledgeable and did exactly what we discussed. I…read morehad a fireplace project that they completely wired and installed including a power tv mount /the guys on the crew (John and Lee) were on time and very pleasant to talk to ..highly recommend Custom Audio !!

The owner and his team are really knowledgeable, helpful, and friendly. Recently, I had a new tv…read morewall-mounted and updated my digital remote. The technician did an amazing job: giving advice, setup, and explaining everything.

The owner Mike came to service my grill and I bought gas logs a brand new fireplace and he…read moreinstalled the fireplace in no time serviced grill and it was awesome. My fireplace looked beautiful I had an old wood burning and I switched to gas logs with a remote I love it and grill looked brand new he cleaned it painted it it literally looked brand new he worked efficiently but was not there for long about an hour and half and 20 minutes of that time we were just talking and Mike is great I'll continue to use him for my needs. He also cleans dryer vent furnaces mailboxes flag pools stoves heaters firepit H20 tanks gas lines gas lights / electrical led lights and he also does installation for gas lines heaters And his prices are very fair extremely pleased with the service very happy.

Can't get in touch with I think they are out of business. Phone disconnected. Very disappointedread more

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

I've worked with Josh on several projects through three homes. Super reliable, professional, fair…read morepricing and a nice guy. Glad to know a business like his in the area.