Super helpful and friendly service! We were visiting and had an issue with our battery. Got an oil…read morechange and battery replaced in record time with expert knowledge and installation. Would highly recommend.

Oil Changers nothing more then what you need. They don't try and sell you everything on their…read moreservice menu, unlike Mr. you know who, just what you should consider considering the age and mileage of your vehicle. The service advisor I had was great and considerate. Even went as far as considering my young children in the van by first asking me for permission, before offering them a lollipop. Service was quick but over the 9 minutes as they advertise but that was due to the optional engine flush I got. I found pricing was very reasonable. An added plus is there is a self serve spray bay right beside so after your oil change you can wash your vehicle :)

My experience at the Mr. Lube location at 3767 Strandherd Drive, Nepean for my car Toyota Camry Se…read more2018 Before visiting the store, I called and specifically asked for the price of an off-rim tire change for my 2018 Toyota Camry with 18-inch tires. I was quoted a price of $134.99 over the phone. Based on that information, I chose to visit location. Upon arrival, I waited approximately 30 minutes before my vehicle was brought into the service bay. The technicians then lifted my vehicle, removed all four tires, and only afterward informed me that the actual cost would be approximately $180. I questioned why the price had changed and explained that I had been quoted $134.99 over the phone. I also asked why nobody informed me of the higher price before my vehicle was lifted and the tires were removed. At that point, I declined the service and requested that my original tires be reinstalled so I could have the work completed elsewhere. I was then told that I would be responsible for bay and lift charges. I responded that if I was expected to pay for the time spent due to a pricing discrepancy that was not my fault, then my own time had also been wasted. Shortly afterward, the Manager, Duncan, came out and stated that they would reinstall my tires and that my vehicle would be blacklisted from that location. I found this response extremely unprofessional and inappropriate. My concern is not primarily about the difference in price. In fact, I had other options available for approximately $100 but chose Mr. Lube because it was close to my home and I preferred the convenience. The issue is the lack of transparency, poor communication, and the disrespectful manner in which I was treated when I exercised my right as a customer to decline a service after being presented with a different price than the one originally quoted. Conversation Trail: Good Afternoon Mr Batra, Thank you for taking the time to let us know about your recent experience. I wanted to reach out and apologize for the mixup with pricing and the way you felt treated with the service. Your vehicle is a sedan and the price for a full installation on a car is usually $139.99 for the four tires. However, when a vehicle has a low profile tire with a sidewall of 45 or less (your tire size is 235/45/R18), we do charge $179.99 for four tires. This was clearly not asked properly over the phone to determine an accurate pricing and then the price was different from when you entered and the technicians created the invoice. This is where the Manager was trying to meet somewhere in the middle and took $20 off the correct pricing but didn't meet the expectations you had with the pricing given over the phone, that drove you in for our service. I will be reviewing this with the manager and the team answering phone calls. I appreciate you for bringing this to my attention, allowing us a chance to correct this going forward and potentially retaining your business. I would like to offer you a $20 gift certificate for the misquote. You can use this in the future for any service at any Mr Lube. Can you please provide me with your mailing address and I will have our office team mail this out to you. Thank you for your understanding and providing us with feedback. Sincerely, Denis Gagne Area Manager Mr Lube F&K Trudel Enterprises Inc. Stores 120-137-231 Hi Denis Thank you for your response. To be honest, I was expecting a similar response and wording, including the offer of a discount. My concern was never about receiving a $20 discount, nor was it primarily about the pricing difference. My concern is about the conduct of your staff and the management practices at this location. If the service price was going to be $180 instead of the $134.99 that was quoted to me over the phone, I should have been informed before my vehicle was pulled into the bay, lifted, and my tires were removed. At that point, I was effectively put in a position where I had little choice but to proceed or deal with the inconvenience of having everything reassembled. What I found even more concerning was the response from Manager Duncan when I chose not to proceed with the service. Rather than addressing the issue professionally, I was told that my vehicle would be blacklisted from the location. That statement was unnecessary, unprofessional, and completely unacceptable for a customer who was simply exercising his right to decline a service after a price change. I understand that no further action may be taken regarding Manager Duncan's conduct. However, please understand that this situation is not about compensation or discounts. It is about transparency, customer choice, and respectful treatment of customers. As a result of this experience, I will continue sharing my experience through online reviews and social media so that other customers can make informed decisions about where they choose to have their vehicles serviced. Regards, Anuj Batra

I went to Mr. Lube in Barrhaven for the first time yesterday (July 12, 2026), and it will also be…read moremy last. I'd heard about the half-price oil change and thought it would be a great deal. Instead, the visit quickly turned into a constant stream of upselling. I came in for an oil change, but they started checking items I hadn't requested, and I wasn't informed beforehand that these inspections were part of their service. They tried to sell me automatic transmission fluid even though my vehicle has a manual transmission that does not use automatic transmission fluid (per the manual). They also told me my coolant was wrong, despite it having just been checked. In addition, they checked my tire pressure, turn signals, and brakes - things my car already monitors and alerts me to if there's an issue. All of this happened while I sat in my car on a very hot day. What should have been a quick 10-20minute oil change took over 40 minutes. Had I known this would be the experience, I never would have chosen Mr. Lube. I'll be going back to Oil Changers for future service.

These guys are pretty awesome, it's a full service gas station if you're looking for a fill up,…read moreother than that they do minor repairs on vehicles, and i stress the word minor, don't expect these guys to do a full engine overhaul on your vehicle in their 2 garage door repair shop, it's just not going to happen. I went to them for all minor fixes all 4 years that I was in college, and haven't had a complaint yet. They're great for your inspections, oil changes, and other quick fixes. They always got to my car in a timely manner and are willing to go out of their way to help customers!!!

Have taken vehicles here many times. They have even fixed things that I did not know were wrong…read more If they can help you - typically they do. They are not as good as a big professional shop with lots of computers - but they have lots of know how and car savvy. Have used them as an oil change a number of times. Have had a variety of problems fixed for very cheap here as well.

I got my oil changed at this location on March 12 2025. Ammar and his team were polite and…read moreefficient. I was very happy with the service I received.

I have went there enough times and always found they did quality service. And they are fairly…read morequick. out of all the oil change places I've tried, they have been the best.

Justin and his crew took care of me. Passing through the area i discovered my tire blew. After…read morecalling every tire place in the area, I called Potsdam Tire where Justin, manager who said just come in gene and we'll get ya sorted out. Do yourself a favor and give Justin a raise! I can't thank him enough! Thanks Justin. Gene Bowen

One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

These guys are BUSY as it's winter tire change season with a huge first come no appointment line up…read morebut THEY ARE A WELL OILED MACHINE. Fast, professional, quality, honest, and well worth the value.

I get my service work at the dealer, which I really like. But they are booking service…read moreappointments (even for oil changes) into June (it's now April 10th) and I was at the recommended 16K km oil change interval. I have read too many horror stories about oil change shops forgetting to tighten the drain nuts, etc., but the positive reviews for GCOC gave me confidence. The reviews proved to be accurate. Friendly, efficient, thorough service....and very quick. Also the cost was reasonable. I'll be back.

Completely destroyed my engine on my Volkswagen Jetta with a bad oil change. They are untrained…read morefake "mechanics" who laughed at me on the phone when I called to complain. The management of this store is completely atrocious, and has no idea what they are doing. This is an unprofessional, uninsured, joke of a shop.

We have been taking four cars there for 12 years. Always…read morefast and timely. Never gouged us and we love the mechanics there. Thank you for being good!

After growing up in Potsdam and living all over the country since, I still come back to Monro for…read moreany and all services I need done. The guys are incredibly professional and knowledgeable, and I always feel like I'm getting honest advice. They genuinely care about what they do, and I always leave feeling like I got the best deal. Highly, highly recommend.