Justin and his crew took care of me. Passing through the area i discovered my tire blew. After…read morecalling every tire place in the area, I called Potsdam Tire where Justin, manager who said just come in gene and we'll get ya sorted out. Do yourself a favor and give Justin a raise! I can't thank him enough! Thanks Justin. Gene Bowen

One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

We have been taking four cars there for 12 years. Always…read morefast and timely. Never gouged us and we love the mechanics there. Thank you for being good!

After growing up in Potsdam and living all over the country since, I still come back to Monro for…read moreany and all services I need done. The guys are incredibly professional and knowledgeable, and I always feel like I'm getting honest advice. They genuinely care about what they do, and I always leave feeling like I got the best deal. Highly, highly recommend.

Bought tires from Walmart in another state. Replaced one last year and received a percentage off…read morefor unused mileage -- i.e., tires guaranteed for so many miles. If tire goes bad, the mileage on that tire is deducted from the total amount it is guaranteed for. No prob with this on another Walmart tire in PA last year. However, how that I need to replace that tire (1) Walmart refuses to replace just one tire. You have to buy FOUR!!! (2) The Walmart in Potsdam would not honor the unused guaranteed wear on that tire, stating that policy depends on the store. I swear, the billionaire Walton family is going squeeze every last penny out of each customer and yet pay their employees low income pay scale. How they can require a person to buy 4 new tires for their all wheel drive or any other vehicle is beyond me. It's not a NYS law. It's not their car. So how can they MANDATE that tire rule? Why? I say BULLSHIT to WALMART!! Until they can start treating their employees and customers like they have a higher intelligence than a kindergartener, I won't return there. STOP helping the Waltons get richer while their employees live on a pauper's salary!!!! Until you people STOP patronizing these Walmart stores, they won't stop either!!!

Went for an oil change, didn't expect much. But things ended worse. I asked for a specific weight…read moreoil, they said was fine, gave me something different. Paid for the better oil change to include some cleaning, they did not vacum my carpets even though the receipt says they did. They also left the old oil change sticker on the window.

Good service. I came in not sure what was wrong and they handled it without charging me a thing…read morebecause they kept themselves hon that they didn't do anything and the light went off.

Had a flat tire while visiting in the area. BOB had my tire fixed and me back on the road in no…read moretime at all, at a reasonable price, and with a pleasant and friendly attitude. Thank you so much. Highly recommend this business.

The service department is truly awful. Having read some of the other reviews, I suppose I should…read morenot be surprised at how poorly I was treated. I was surprised that when you call it to their attention, management and the sales team ghosts you. I would never again buy a car here.

I dropped in to schedule an oil change. Service advisor was very helpful in finding an appointment…read moreconvenient for me. They performed an inspection, changed the oil while I waited. Fast and cheaper than my local Lexus dealer. Based on this experience, I will be back and would recommend them.

Had my brakes replaced and two weeks later I noticed I'm missing a lug stem and nut and when I…read morebrake it seems my back end is swaying. So I take it to a local mechanic who shows me that the lug was clearly cut off and the swaying I was experiencing was due to my back wheels were both loose and ready to fall off. When I brought this to the attention of an employee at Monroe, they're excuse was my lug nuts must be old or it was over torqued and broke off but if I wanted it fixed I'd have to pay for it. Not happy that they won't correct their mistakes. I keep hearing bad experiences about them but didn't want to believe until it happened to me. I'm a believer now.

Everyone that goes in. There is always something wrong with everyone's car. "I've got to show you…read moresomething." Place is a joke, first and last time.

When my sons car was broken into on Boxing Day evening he needed a replacement drivers door window…read moreand trim. Unbelievably, the dealer couldn't get one for about 2 weeks so I decided to call some scrapyards. A-16 was the first I called and Nabil, the owner, told me immediately that he had the parts I needed and he would call me back when they were ready. True to his word he called within an hour and about an hour later I had the spare window, which was $75, less than the $220 the dealership quoted. A-16 are an awesome business. They have used parts, gently-used parts, reconditioned parts, refurbished parts and can get you new parts as well. I had a small crack in my rear light unit that was going to cost me around $400 through the dealership to get the part. Nabil got me a replacement after-market, new part for $115. If you have any need for parts for your car, and are ok with gently used, then please give A-16 a call. If they don't have it they can get the part for you at way less than the dealerships.

Needed to get work done on my 2008 Ford Escape, A16 took it in quickly , work was well done and it…read morewas a fair price ... and a smile to boot .....

I am from out of town and my car overheated. I didn't dream anyone would be able to help me on a…read moreSaturday but they got me right in and fixed with a new part. Kind. Clean waiting area. Communicated issues well. Very very very happy!!!! Highly recommend to everyone especially the females out there. Sometimes shops treat us different but they were honest and great!

I was on my way from Canada to Buffalo when we had car trouble. These guys are the best. They…read morediagnosed and fixed the problem and had us back on the road in a couple hours. I cannot speak highly enough of their compassion and quality work!

Thank you Chris, a man that takes pride in his work and has integrity. Did outstanding work on my…read morevehicle.