Amazing customer service! Kevin helped me today, and he was professional, friendly, and helpful. I…read morewill definitely be back when I need a rental.

I recently had an excellent experience with the team at Enterprise Car Rental. From the moment I…read morewalked in, the staff was professional, courteous, and very attentive. The branch manager went above and beyond to make sure my rental process was smooth and stress-free. He was friendly, respectful, and genuinely took the time to listen to my needs and make sure I was taken care of properly. The entire staff created a welcoming atmosphere and provided outstanding customer service throughout the experience. It's refreshing to work with a team that truly values professionalism and customer satisfaction. I highly recommend this Enterprise location to anyone looking for reliable service and a positive rental experience.

I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

No complaints with this car rental service. Quite a few car rental spots had long lines at Fort…read moreLauderdale airport, but not National! We were able to just walk outside, pick our car, and drive off the lot. Drop off was easy as well. Car was clean and met expectations. Everything you hope for in a rental car experience.

RUNNN, do not rent at this Avis location. They create their own hours, lie to customers & will do…read moreanything to rage bait you so that they come off looking as if they did not do anything wrong. Never in my life have I ever experienced customer "service" on a level that is this poor. And looking at the reviews, I see we have all been subjected to this. @AvisSeniorLeadership - You folks really need to take a look at this location and do some serious clean up.

Ana from customer service was extremely rude to me for the second time…read more The first time I rented a van to take my family to Gainesville for a graduation. The van was filthy and when I went inside to tell her something she said, what do you want from me? You're not even paying the full price, in front of other customers. I get a government rate and I rent often. That time she saw that my face was not very happy with the way that she spoke to me and she apologized and offered me two other vehicles. This time I made a reservation online with Avis specifically looking for the Volkswagen SUV that I saw was in their lot. The Avis representative told me that the Volkswagen SUV is not currently held on a reservation and I can book it. I booked it for two weeks . I went into the office 15 minutes after making my reservation. Ana looked at me and said what's your name again, yeah your reservation is canceled. She didn't want to give me the SUV on the government rate. I then called Avis customer service back they reinstated my reservation and told me just to tell the agent that I would like to pay for the upgrade. She said let me ask my manager. She made me wait for 10 minutes, came back and said I'm giving you the Mazda. I said is the Volkswagen booked and she said that's private information I can't give that to you. I just went back and asked her for her employee ID number because I'm making a complaint with Avis and she said I don't have an employee ID number. I work for a franchise. I'm a fireman. I go to people on their worst days. It's very easy for me to lose my composure if I need to, but I try my best to hold it together. But I always treat people with respect. This lady has never been nice to deal with.

This is the worst experience I have ever had with a car rental place. There was NO one at the front…read morefor at least 5 or more I just decided to leave but the manager Felicia was very unprofessional and needs to be trained again, i booked with this particular location twice in one week and neither time I was able to get a car after having a reservation. she told me she didn't have cars my question is why was I able to make a reservation. I personally will never go to this place or any Avis if I can help it looks like a cheap knock place. whatever happened to the Avis my mom use to rent from long time ago!

Great job will never go back to ENTERPRISE. Clean car no smells inside windows cleanread more

Enterprise car rental is a great 0. Customer Service wrote me back with a email to write back…read more Email is not a valid email. Called customer service and they have no email or contact information for customer service. What a joke. They should call me back and not use false email to reply to. Never use enterprise. I went to Avis and was treated great. New car clean and didn't smell like a body was in the back seat. From now on I go to Avis. Decades with enterprise. Gone. Avis was 10 bucks cheaper than enterprise

This place was an absolute disappointment from start to finish. The customer service was shockingly…read morepoor, and it felt like no one had any interest in helping. Especially the Manager a heavy set Latino Male with 0 help might as well put a kiosk inside for customers. DO NOT RENT!

We rent our cars through Costco Car Rental and I used to try to save money by going with the…read morecheaper options, like B******, but after consistently poor service, dirty/filthy cars and long waits with the other company that starts with a "B", price is no longer a factor; although Alamo is generally not that much more expensive than the other rental agencies, either- and it's totally worth it. I only had problems with one Alamo in Washington state run by a local small family that tried to give us an EV when we said no, but other than that, no problems with Alamo. Checking out our car here at FLL airport location was a breeze with the online option (which we did from our browser prior to arrival); skipping the kiosks and lines entirely. We went straight to the lot, which was very well marked with clear signage and chose our mid-sized SUV that was very clean (Alamo cars are some of the cleanest I've found). We showed our ID/credit card and bar code and drove off the lot in less than ten minutes. I also liked the service at FLL Alamo because the agent at the check out was super nice, as was the agent I had to call when we got to our hotel because the garage was dark and I didn't see a minor car dent I had to phone in later. We returned our car at Cape Canaveral and although that Alamo was tiny, had no problems dropping it off. RETURN FACTOR: Alamo for No' Mo' hassle! Count me a loyalist from now on.

Terrible Customer Service at Fort Lauderdale Airport…read more I have been an Alamo customer for decades, but my recent experience at the Fort Lauderdale Airport location was extremely disappointing. I told the representatives what type of vehicle I wanted within the class I had reserved, and I was simply told to "pick any car in Row 5." After looking at the vehicles available, I couldn't find one that was acceptable. I went back and asked for assistance in finding a suitable vehicle and even asked if they could check the Enterprise parking lot, since it is part of the same organization. I was told there were no other cars available. It took approximately 25 minutes of repeatedly asking for assistance before someone finally radioed another part of the facility and located a vehicle that met my needs. The frustrating part is that this could have been resolved much sooner with just a little customer service. Also, Alamo, a Nissan Sentra and a Nissan Altima are not the same or similar vehicles when the reservation is for a full-size car. Customers should receive a vehicle that reasonably matches the class they reserved. After being a loyal Alamo customer for decades, this experience has seriously changed my opinion of the company. The next time I need to rent a car, I'll be taking my business to one of your competitors.

As always, I Love to Book my car rentals from Enterprise; this was my first trip to Fort…read moreLauderdale, Florida... as soon as I arrived I called Enterprise for a pick-up from the airport and they stated that "We don't pick-up from the airport" you will need to catch a cab to our location. I was in SHOCK!, so I went ahead picked up a cab to the location. The Service with the staff was very nice until they gave me a car with NO GAS! I was like are you going to put gas on the car and the gentleman stated no, you can take it next door to the gas station, we don't provide gas. I was SO Disappointed ;(... When I went back to return the car rental, I was like "OK Guys I need to be dropped off at the airport" can someone drop me off? And they were kind enough to drop me off with no problem and I dropped off the car with 1/2 tank of GAS. Overall with all the craziness I will return back to this location and Highly recommend it. Recommendations; Help Customers with their luggage, have the cars with some gas, make the customer feel like coming back to rent at this location. Thanks Guys!

This place needs to be shut down! I've been waiting hours others have been here 5-6hrs and still…read moreno car. They closed at 1 it's now 3! Denzil is doing the best he can. His manager is doing him dirty. I'm glad the 15+ people here waiting haven't lost their cool. We can't blame the guy for the position Enterprise put him in. We'll definitely NEVER use them again when we travel. It's not our first bad experience with Enterprise. Denzil deserves a rise for having to deal with this.

The best I have ever dealt with. Luis is attentive to my travel schedule and never disappointsread more

So far really excellent, we got picked up at the airport by A. Car Rental and everything was really…read morequick and simple with a great price, highly recommend!