Amazing customer service! Kevin helped me today, and he was professional, friendly, and helpful. I…read morewill definitely be back when I need a rental.

I recently had an excellent experience with the team at Enterprise Car Rental. From the moment I…read morewalked in, the staff was professional, courteous, and very attentive. The branch manager went above and beyond to make sure my rental process was smooth and stress-free. He was friendly, respectful, and genuinely took the time to listen to my needs and make sure I was taken care of properly. The entire staff created a welcoming atmosphere and provided outstanding customer service throughout the experience. It's refreshing to work with a team that truly values professionalism and customer satisfaction. I highly recommend this Enterprise location to anyone looking for reliable service and a positive rental experience.

I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

Landing in the Fort Lauderdale Airport for two weeks, it was a breeze walking to the National Car…read moreRental. Unlike other airports, you don't even have to leave the airport. Walk out of security and follow the signs. Renting a car online, we walked right to the parking garage and picked out a car. It was super easy!

RUNNN, do not rent at this Avis location. They create their own hours, lie to customers & will do…read moreanything to rage bait you so that they come off looking as if they did not do anything wrong. Never in my life have I ever experienced customer "service" on a level that is this poor. And looking at the reviews, I see we have all been subjected to this. @AvisSeniorLeadership - You folks really need to take a look at this location and do some serious clean up.

Ana from customer service was extremely rude to me for the second time…read more The first time I rented a van to take my family to Gainesville for a graduation. The van was filthy and when I went inside to tell her something she said, what do you want from me? You're not even paying the full price, in front of other customers. I get a government rate and I rent often. That time she saw that my face was not very happy with the way that she spoke to me and she apologized and offered me two other vehicles. This time I made a reservation online with Avis specifically looking for the Volkswagen SUV that I saw was in their lot. The Avis representative told me that the Volkswagen SUV is not currently held on a reservation and I can book it. I booked it for two weeks . I went into the office 15 minutes after making my reservation. Ana looked at me and said what's your name again, yeah your reservation is canceled. She didn't want to give me the SUV on the government rate. I then called Avis customer service back they reinstated my reservation and told me just to tell the agent that I would like to pay for the upgrade. She said let me ask my manager. She made me wait for 10 minutes, came back and said I'm giving you the Mazda. I said is the Volkswagen booked and she said that's private information I can't give that to you. I just went back and asked her for her employee ID number because I'm making a complaint with Avis and she said I don't have an employee ID number. I work for a franchise. I'm a fireman. I go to people on their worst days. It's very easy for me to lose my composure if I need to, but I try my best to hold it together. But I always treat people with respect. This lady has never been nice to deal with.

Great job will never go back to ENTERPRISE. Clean car no smells inside windows cleanread more

Terrible service. Do not come here. Scott very disrespectful. We rented an electric car which was…read morenot working perfectly. We tried to request for a non electric vehicle. And instead of trying to see where or when we can give us another vehicle. He threw another electric vehicle at us and said he didn't have anything else. When I asked to speak to a manager several times he didn't give any manager information to speak to. This has been an ongoing problem with this location not having proper vechiles and not having any vechiles available. It is unacceptable to give cars that doesn't work properly and not be able to give a non electric car. I would give zero stars if I could. Please please go anywhere but here.

Enterprise car rental is a great 0. Customer Service wrote me back with a email to write back…read more Email is not a valid email. Called customer service and they have no email or contact information for customer service. What a joke. They should call me back and not use false email to reply to. Never use enterprise. I went to Avis and was treated great. New car clean and didn't smell like a body was in the back seat. From now on I go to Avis. Decades with enterprise. Gone. Avis was 10 bucks cheaper than enterprise

This place was an absolute disappointment from start to finish. The customer service was shockingly…read morepoor, and it felt like no one had any interest in helping. Especially the Manager a heavy set Latino Male with 0 help might as well put a kiosk inside for customers. DO NOT RENT!

We rent our cars through Costco Car Rental and I used to try to save money by going with the…read morecheaper options, like B******, but after consistently poor service, dirty/filthy cars and long waits with the other company that starts with a "B", price is no longer a factor; although Alamo is generally not that much more expensive than the other rental agencies, either- and it's totally worth it. I only had problems with one Alamo in Washington state run by a local small family that tried to give us an EV when we said no, but other than that, no problems with Alamo. Checking out our car here at FLL airport location was a breeze with the online option (which we did from our browser prior to arrival); skipping the kiosks and lines entirely. We went straight to the lot, which was very well marked with clear signage and chose our mid-sized SUV that was very clean (Alamo cars are some of the cleanest I've found). We showed our ID/credit card and bar code and drove off the lot in less than ten minutes. I also liked the service at FLL Alamo because the agent at the check out was super nice, as was the agent I had to call when we got to our hotel because the garage was dark and I didn't see a minor car dent I had to phone in later. We returned our car at Cape Canaveral and although that Alamo was tiny, had no problems dropping it off. RETURN FACTOR: Alamo for No' Mo' hassle! Count me a loyalist from now on.

Late night pick up in Fort Lauderdale? No issues at Alamo…read more Car was a bit smaller than expected, but what do you expect at midnight? We didn't need a toll pass, but nice to have that option in the Sunshine State if needed. No penalty for turning in the car early when my husband had to catch his vacation short. Make sure to fill the gas before turning the rental back in. Plenty of gas station nearby. Tip: Stop at Pita Plus on the way back to the airport and pick up a falafel sandwich to go. It's a 10-15 minute drive from the Fort Lauderdale Airport. You will be glad you did.

This place needs to be shut down! I've been waiting hours others have been here 5-6hrs and still…read moreno car. They closed at 1 it's now 3! Denzil is doing the best he can. His manager is doing him dirty. I'm glad the 15+ people here waiting haven't lost their cool. We can't blame the guy for the position Enterprise put him in. We'll definitely NEVER use them again when we travel. It's not our first bad experience with Enterprise. Denzil deserves a rise for having to deal with this.

Rudest manager. Don't rent here. After red eye with 3 kids they didn't have reserved car, were rude…read moreand disrespectful.

We really appreciated "A Car Rental" as we went on vacation in South Florida. My wife and I have a…read moregreat driving record, and are good drivers. However, because we are under 25 (both of us 23) not a single car rental place (Enterprise, Hertz, National etc.) without charging us an outlandish "under 25 fee." If it wasn't for "A Car Rental" we would have been stuck paying $450-$700 just for a rental car. Which is absolutely ridiculous. A Car Rental came through and saved us 100's of dollars and even offered a free shuttle to and from the airport. The owner of the business is honest and friendly. The car was clean, new, and nice. If you are flying into Fort Lauderdale (or even Miami) get a Car from this guy! 10/10 would recommend.

So far really excellent, we got picked up at the airport by A. Car Rental and everything was really…read morequick and simple with a great price, highly recommend!