This has been one of the worst apartment experiences we have ever had…read more For eight months, our unit had a serious roach infestation. We repeatedly reported the issue to the leasing office, but the response from the staff was extremely poor and the problem was never properly resolved. Living in these conditions for such a long time was incredibly stressful and unacceptable. Because the situation became unbearable, we decided to move out before the lease end date. During our discussions with the office staff, we were verbally assured that we could close the lease early due to the ongoing pest problem. However, when we went to hand over the apartment, we were suddenly told that only the manager has the authority to approve such a decision, and that we were still required to pay the full lease break fee. This was completely unexpected and felt very unfair given the circumstances. What made the situation even worse is that we have not been able to reach the manager at all to discuss the issue. The only person responding has been the Community Director, whose communication has been dismissive and, at times, quite rude. After enduring months of unresolved pest issues and then being forced to pay a lease break fee despite prior verbal assurances, the entire experience has been extremely frustrating and disappointing. This situation reflects very poorly on the management and how resident concerns are handled.

We recently moved out of Trails at Bentonville, and I wanted to take a moment to share just how…read moremuch we loved our experience here, especially because of the incredible management. We moved to Bentonville from California three years ago, and from the very start, Jason made the transition so much easier for us. He truly went above and beyond in every way. Jason made sure that our family always felt at home, and that's something we'll always be grateful for. His dedication and compassion truly blessed me and my family during our time here. If you're looking for a well-managed, welcoming place to live, I can't recommend Trails at Bentonville enough. Thank you again, Jason, for everything! We will miss you and living at the apartments.

Unfortunately this place has not lived up to expectations. This is a relatively new apt complex,…read morewith that comes the expected small issues that arise from the building settling in, which the complex addressed quickly and were very kind. The significant issues that I have had have arisen more recently. The first issue I have is parking, previously parking spaces that were closest to the buildings were once free, now they are assigned spots that they are charging monthly. I will never accept offering something for free then taking it away from the residents. It seems like a bait and switch from when I first moved in, and one I do not appreciate. Then the next issue is the largest. My heating and A/C unit broke days before a large snow storm. It took 5 weeks to fix, and for that entire time I did not have central heating nor A/C. The Grafton's best response was to give me $100 off my lease for one month and a small heater that could barely heat a single room, let alone an entire apartment. Several times I would call to ask for a second space heater and was told there was a limited supply and I could not have one. Not until I elevated the issue to the upper level management did I get a second space heater just to keep my whole apartment above freezing. You are paying a decent amount of money to live here, but that also comes with the expectation that you should have working central heating/Air conditioning and that your issues would be addressed properly and timely, which I felt had fallen below expectation at the Grafton with that matter. Then more common issues such as cracks on the apt walls/doors getting stuck occurred several times, but those were expected with this being a new apartment complex and addressed quickly. Lastly, I have had a long standing issue with a leaky window sill that for the duration of my stay the window leaked whenever there was a heavy rain storm, they tried several small fixes but none have worked. Only on my second to last day prior to moving out did I get informed they were finally going to thoroughly check the wall/replace the window frame and do work to figure out the cause to fix it. But to be fair it only occurred whenever there was heavy rain, so not as large an issue since it only happened a couple times a year. Overall, with all the new housing being built in the area, I suggest checking out alternatives.

Brand new build with spacious apartments with modern amenities. Near everything that is happening…read moreon the West-side of town. Hwy 49 is close making travel to Fayetteville simpler. Lovely new building, modern amenities, conveniently placed, great staff .... over all a 5 out of 5 on the ratings scale!

Update-Do not move in here. The place is a nightmare. Facility is literally falling apart and only…read morethe arrival of mice could make it worse(but is expected). No matter what they tell you about exterior doors being fixed, gym equipment being fixed, the lawn being mowed, trash service being renewed, elevator inspections, etc., it will not happen. Staff has entered our apartment multiple times without warning. What started out with a decent place to live has turned into a dump. It is a textbook case of "services not rendered" It's not often that I leave a bad review but at this point I feel it's warranted. Filter reviews by "Newest" and go from there. The only new thing I have to add is that their bundled internet won't work the last day or so of each month. Not ideal from a work from home aspect. I bring it up to the staff monthly yet it is never addressed or acknowledged. Buildings fire alarms will also go off quite often so be ready for a jump scare (Walker's Razor Slim Earmuffs have been a lifesaver).

The Fitzroy Grove is a fantastic place to live, with spacious, modern homes with great natural…read morelight. The amenities are nice and the staff is great!

I never leave reviews but this apartment complex has been overall disappointing. I've lived here…read morefor a while now and each year it gets worse and worse. Maintenance issues are slow to be addressed, the property is not kept clean, and trash management is a constant problem. The biggest issue is the dumpsters. I was recently warned for leaving trash outside a dumpster that was completely full. Management even went through my trash to identify it and then claimed the dumpster wasn't full. However, today I took my trash out and found maintenance workers actively filling the dumpster with furniture, leaving no room for residents' trash. I walked to the other dumpster on the property, and it was full too. It's frustrating to be held responsible for improper trash disposal when there is often nowhere available to put the trash. Instead of blaming residents, management should focus on providing adequate dumpster capacity and keeping up with waste removal. The rules are also extremely restrictive. Residents are barely allowed to have anything on their balconies other than a chair and a plant. It feels less like an apartment community and more like living under constant supervision. Paying rent while being told exactly how to use your own outdoor space is frustrating and takes away from feeling at home. Overall, communication, maintenance, cleanliness, trash management, and resident satisfaction all need major improvement. I would not recommend living here.

By far the easiest and most pleasant experience I have ever had in leasing an apartment. Everyone…read moreis professional, helpful, and friendly. We were surprised by the range and reasonable price of the amenities and services available for residents. A great place to call home!

I've had a great experience at the Links. The staff is friendly and the rates are reasonable…read more Maintenance issues are promptly addressed. The amenities are great - large pool, hot tub, nice weight room, golf course, etc. If you have to live in an apartment, I highly recommend the Links at Bentonville.

We've lived here for 5 months now and love it. The neighbors are wonderful. The office staff and…read moremaintenance staff are also wonderful. The amenities are great, although Covid has made things a little more difficult to use. We've not had an issue with pests, they stay really on top of that. The building stays very well insulated which has saved us on our electric bill. We're a family of 4 and we have a 2 bedroom with a walk in closet, it's a good size for us, we don't feel cramped. My kids love having a playground outside our front door and we've had mostly positive experiences with the children in the neighborhood. There are 2 downsides, there's not a TON of natural light. I open the blinds first thing in the morning to get as much in as possible, but that's what happens when you don't have windows on several sides of your home. The second downside is the "wood" framing throughout the apt (around doorframes and the baseboards) is this gawdawful pinkish wood tone. It's awful but for 750$ a month, I'm not complaining. I do not understand why people will pay so much more for an apartment complex that's maybe a tiny bit newer or more stylish, for several hundred dollars more in rent, it's ridiculous to me. The people who live and work here are really nice people and the building is great. The price of rent is fantastic. We're saving for a home and this is a great place to live for a handful of years while we do that.

The admin and staff are really friendly and helpful. A big plus is that the property is pet…read morefriendly and is gated.

Just wanted to leave a good review for my mother and I. Mother and I searched and searched for…read moreapartments close to my grandchildren and then ran across this apartments and Kathy Maine's welcomed us with open arms and we are amazed how good and on top of all concerns me have, whenever there is any issues she gets right on top of the issues and we want to have Kathy recognized on her hard work to help all residence to enjoy their apartments.

I previously left a 1-star review based on my experience with the prior management team, but I…read morebelieve in giving credit where it's due. Since the management change, the difference has been night and day. The new team has been responsive, professional, and proactive about addressing concerns. Communication has improved tremendously, and it genuinely feels like they care about the residents and the community. It's refreshing to see the property moving in such a positive direction. I'm very happy with the improvements so far and appreciate the effort the new management team has put into making this a better place to live. Changing my review from 1 star to 5 stars. Keep up the great work!

This place is a joke. Don't waste your time you are just a dollar sign nothing more. Residents are…read moretreated like second-class citizens employees are treated worse. You have been warned. Would you like to discuss how your regional maintenance supervisor knowingly put sulfuric acid into a condensation drain line to clear it then called a maintenance tech to help him with this issue when it didn't work without the tech knowing about the acid in the drain line then used R-410A freon to blow out the line (illegal as f¥€K) shooting the acid all over his hands and arms. Still didn't say anything to him until he asked why his skin was burning then told him about the acid in the lines. Posting this on here because they had it removed from google because they are crooked and want to hide the truth. Future residents and employees should know the truth. Im not one for lies and children's game. You put my life and residents lives at risk daily. Show your true face not your cowardice.

This place is awesome... going on 3 years now & it has been great... With the monthly events they…read morehave make it fun. we love going to the pool.. They are super pet friendly!! highly recommended

Not a good place to live. Rent is sky high and goes up higher when you renew your lease. Attendants…read moreare loud. I lived in a second floor apartment. the neighbors above me were up all hours of the night. Slammed doors constantly sounded like they were constantly moving furniture all the time. People don't follow the rules and pick up after their dogs so our dog got hook worms very bad. The buyout on the lease to move out is ridiculous then we had to pay an astronomical fee for cleaning and replacing the carpet and resealing the floor. We had a two bedroom two bath that started at $1169 to have two pets and after one year it increased to over $1200. We are buying a three bedroom two bath home for cheaper payments with a yard for the pets very little noise and we can keep our yard clean. If you are going to pay this amount for rent, I would look somewhere else.