Very nice and clean. For a global traveler, the prices are a little high, but for California,…read moreprobably the norm. Will go back next time I'm in Grass valley.

I loaded three washers, but two of them failed to drain, and the third load came out only partially…read moredry. I called the customer service number, 530-263-7046, for assistance. A woman arrived, and I must say, the customer service was disappointing. She informed me that she would only address the two loads and implied that I hadn't paid for the third. I want to clarify that I'm not trying to hold anyone up over a few dollars, especially with my two-year-old in tow. I'm not looking to extend my visit unnecessarily. On top of that, I wasted a lot of time waiting for these malfunctioning washers. No common courtesy

This is only my second time using a laundromat and I have to say this place almost makes me want to…read moreforego a home laundry center. Clean, safe, quiet, service window with a HUMAN, soap dispensers- $1, huge machines from $6 and they are fast- 30 minutes or less! My home machine takes 1.5 hours! Great friendly place.

Maybe the mistake was coming on a weekend, but maybe not because I have had similar experiences…read moreduring the week. For a place that's supposed to clean clothes, this place always seems to be dirty. Trash, clothes, Grass, Dirt, and today what appears to be poop inside of one of the washers. Quite a few units are out of order, and some sound like they are on the brink of breaking down. Great Location. Disappointing experience.

They do good work but beware that there pricing is very expensive. Had one hoodie dry cleaned at a…read morecost of $14.50 and the other hoodie laundered and it was $14.50 for a total of $29.00 ? When I called and told them that I thought it was a error a nice gentleman said in so many words that they do good work, I called three Dry cleaners in Auburn and the most it would have cost was not more than $10.00. Auburn is the ticket for me with my dry cleaning from now on.

Had a quilt cleaned for the first time at Mercury Cleaners. Took a while but came back in great…read moreshape, clean, no smell like the first time I had a laundry mat wash it at a different business. That time we had to air it out for almost a week before it stopped smelling. Will deffinetly use them again.

We are pretty new to to the area (2 years). For the first time I stopped and brought a washable…read morerug in to wash. Got there right after they opened on a Saturday morning. No one was there yet. Put the rug in a large machine. Went over to the Post Office and the hardware store. Came back about 50 minutes later and the rug was gone. Totally surprised and kinda disappointed. Left a note on the tack board but nada. I guess someone needed a rug pretty bad. Had never experienced that in the Bay Area in all the times needing to use a laundry for large items. Overall the business does seem clean, the washers/dryers are well kept up.

I don't usually use laundromats but I needed the services provided by Penn Valley Laundromat. The…read moreplace was spotless, all the machines looked to be in perfect working order and I love that they provide opportunities to recycle the detergent and other materials. Had a very positive experience.

Quality and service is unmatched here. Definitely recommend. I had 3 huge dresses prom style that…read morethey cleaned and made look sparkling. Also had my husband's suit cleaned and came out brand new.

I had a sudden need for an press on a sport coat & slacks…read more When I explained my situation - they made sure they turned around my order quickly. I've been remiss in not giving them a shoutout before now. They've always taken great care of us!!!!

I originally left a two-star review because, although the customer service was excellent, I was…read moredisappointed when I found stains on two of my shirts and noticed they were wrinkled after I got them home. I'm happy to update my review because this company made things right. They took my concerns seriously, cleaned my shirts properly, and stood behind their work. From the friendly customer service to the way they handled the situation, they showed they genuinely care about customer satisfaction. Mistakes can happen, but what matters is how a business responds, and they exceeded my expectations. I appreciate their professionalism and willingness to make sure I left satisfied. Because of that, I've changed my review to five stars and would recommend them to anyone looking for quality dry cleaning and great customer service. Thank you for making it right!

Love this place! It's super clean, all the machines work (for me that is great) most places only…read morehave half the machines working. They have these huge washers that you can wash 8 loads of laundry for like $11!!! That's super cheap! There is an app you can use too. The speed queen app and you upload your laundry money there and every $20 up add you get a free $5 added to your funds. So that's pretty cool. If you don't do the app you can still use quarters (there's no extra $5 with that though. But I highly recommend the app. The woman who works here is super sweet and very helpful. This is my second time here and I love it

Ok, so this place is a bit beat up. But.... We went to the 5 star place and it was an absolute sh*t…read moreshow. Every homeless criminal type was in the place. It was packed. Inside, outside, street urchins roaming the parking lot etc. We left and came here to Wash Away. Empty parking lot. Nearly had the whole place to ourselves. Some really old machines but also some newer ones that we used. The gentleman working as an attendant was real helpful and nice when we had a bent coin issue. Don't judge this place by it's cover or decor.

Not alot of laundromats in oroville. This one i choose because it has alot of washers. The…read moremaintenance man is sometimes around but there is a number you can call and tell them what is happening what is your problem. the owners are ok they never come except to take quarters from the machine, they don't really have laundry soap so you might want to go down the street from Walmart there are some nice places when you're waiting for the laundry dryers are big great for a lot of clothes to dry sometimes they work sometimes they don't make sure you check everything before you use a lot of quarters