I rarely come here to do my laundry. When the other place in town is too busy. For now on I'll…read morewait in line for the other place. This place and the employee is terrible. Yelling at me for shutting the dryer "too hard and it supposedly messes up the hot water." What a joke. I spent over $20 on just the washers and half my clothes were still dry when the wash cycle was over. A $9.50 washer that was half loaded. Sure. I know how to wash clothes and know when it's faulty equipment. Don't waste your money on this place. The employee was treating the tweakers better that complained about the same things. Just because I look like I can afford the extra money to wash again after spending $39 dollars to wash and dry. Do yourselves a favor and take your business to the better kept business down the street.

Rude/harassing verbally abusive and threatening manager…read more Half or more of washers not working. Everything leaks. Poorly taken care. Halfway threw our most recent visit I was told if I closed the washer door like that again (firmly closing door not slamming) I would be asked to leave. I don't think this place will be operating for much longer under current management. Something needs to change. On top of that there's a weird couple staying/living in a trailer behind the laundry mat. I will not be returning any time soon. It's sad because I used to do my laundry here for the last 15 years. Hopefully some one with a little pride and respect for customers takes over soon to salvage this place.

The former poor review is incorrect. She is reviewing a different Laundromat. We invite her to come…read moreGrand Avenue Laundromat at 867 E Grand Avenue in Carbondale IL She will find a superior experience in every way. The staff are helpful and the overall management is in the same strip Mall. Check us out.

I give this business a big OOO. It is a deplorable, filthy, foul, vile business with machines that…read moredon't work, dryers don't heat. No way to get your money back, calling the owner Shawn Chue is impossible as he doesn't have a voice mail box. The worst is the bathrooms are locked 24/7 which is inhumane in its self as it takes almost 2 hrs to do your laundry. This business needs to be closed down, as all it does is take your money with no recourse. Why isn't there a inspection for this kind of business??

I originally left a two-star review because, although the customer service was excellent, I was…read moredisappointed when I found stains on two of my shirts and noticed they were wrinkled after I got them home. I'm happy to update my review because this company made things right. They took my concerns seriously, cleaned my shirts properly, and stood behind their work. From the friendly customer service to the way they handled the situation, they showed they genuinely care about customer satisfaction. Mistakes can happen, but what matters is how a business responds, and they exceeded my expectations. I appreciate their professionalism and willingness to make sure I left satisfied. Because of that, I've changed my review to five stars and would recommend them to anyone looking for quality dry cleaning and great customer service. Thank you for making it right!

Love this place! It's super clean, all the machines work (for me that is great) most places only…read morehave half the machines working. They have these huge washers that you can wash 8 loads of laundry for like $11!!! That's super cheap! There is an app you can use too. The speed queen app and you upload your laundry money there and every $20 up add you get a free $5 added to your funds. So that's pretty cool. If you don't do the app you can still use quarters (there's no extra $5 with that though. But I highly recommend the app. The woman who works here is super sweet and very helpful. This is my second time here and I love it

Used top load washer and it worked fine. Used the dryers and they were awful, after paying and…read morerunning the dryer I realized that it didn't even get warm it was just spinning the wet clothes around. The machines kept eating my quarters I ended up spending a lot of money. Very dirty place, machines were leaking water and the floors were dirty. There was also kids screaming super loud, not the businesses fault although tot made this already unpleasant experience worse. Ended up leaving with damp clothes after being there over an hour and a half. We do not plan on ever coming back here.

It is filthy. Floors need scrubbing. Washers need cleaning. Vending machine is half empty. Only…read morepositive is that the machines seem to work even though the timers run at different speeds. lol. I wouldn't come back here.

My wife, our 4 kids and I were visiting family recently in Paradise. The kids decided to have an…read moreIce cream party in their beds, and to invite my parents two big dogs with muddy feet, to join! Needless to say, we had quite the mess to clean between the blankets and comforters. This place was great, it had plenty of machines available, so we didn't have to wait. The staff was helpful and I felt the prices were very fair for the amount of stuff we had to clean. Store was well kept up inside and felt inviting, and although it wasn't used this time, I also noticed they offer wash and fold services. It's was also pretty convenient having a pizza parlor right next door to eat at while waiting! Great spot to do laundry, I'd definitely recommend this place to anyone in need of this service.

I still go here. Tried really big washers this time.(blankets)…read more Came out clean ($12.00) half soap. Clean is what I care about most. We have a dog lol, nuff said.

This is only my second time using a laundromat and I have to say this place almost makes me want to…read moreforego a home laundry center. Clean, safe, quiet, service window with a HUMAN, soap dispensers- $1, huge machines from $6 and they are fast- 30 minutes or less! My home machine takes 1.5 hours! Great friendly place.

Maybe the mistake was coming on a weekend, but maybe not because I have had similar experiences…read moreduring the week. For a place that's supposed to clean clothes, this place always seems to be dirty. Trash, clothes, Grass, Dirt, and today what appears to be poop inside of one of the washers. Quite a few units are out of order, and some sound like they are on the brink of breaking down. Great Location. Disappointing experience.

Very sweet owners! Very clean and well taken care of they have been working hard on replacing…read moremachines and dryers little by little very affordable!!

Broken machines. Every time I have gone in to do a wash that's to large for my machine I have had…read moreto deal with broken machines. It's horrible during summer I don't think they have AC. Places to sit and wait is not Big enough for 4 people. But hey it's clean.

My family and I have come here on several occasions before getting our own washer and dryer. We…read morestill come here when we have to wash larger loads of clothes or larger items that we can't use our personal washer and dryer for. Most recently, we gave them two large blankets that belongs to my dad that they cleaned, sanitized, dried, folded very nicely and packaged for us to pick up. There was a small hiccup when it came to Zelle payment but all of it was resolved. Gabby, the worker that we connected with, was kind, respectful, and very patient. She did a wonderful job with my dad's blankets and we would definitely use the service again.

I don't need to be mansplained about how to do laundry, I was complaining about prices to my…read morepartner and the male employee chimed into my convo and told me how to do laundry, when all I was doing was complaining about pricing; what was his suggestion? Spend more money. Ironically we went back and it's now even more expensive, they're just scamming the city citizens. It's now $11 for mega load and $8 for 5 load, this whole city is going to stink soon not being able to afford laundry. The store is constantly poorly maintained, they have their dogs running loose, broken machines, smells, and overly soapy slots. At one point it was a cheaper laundry mat, which the environment of the place matched, but now it's more expensive and worse quality.