I originally left a two-star review because, although the customer service was excellent, I was…read moredisappointed when I found stains on two of my shirts and noticed they were wrinkled after I got them home. I'm happy to update my review because this company made things right. They took my concerns seriously, cleaned my shirts properly, and stood behind their work. From the friendly customer service to the way they handled the situation, they showed they genuinely care about customer satisfaction. Mistakes can happen, but what matters is how a business responds, and they exceeded my expectations. I appreciate their professionalism and willingness to make sure I left satisfied. Because of that, I've changed my review to five stars and would recommend them to anyone looking for quality dry cleaning and great customer service. Thank you for making it right!

This is my first try since moving from Sac...where in Sac I NEVER felt the front of washer I PAID…read moreEXTRA for to be hot. Here it IS!!! Better be for 2.50 MORE!!! I'm happy. First try today power was out so tried couple others on list could not find them, even though my "maps" said "arrived" so back I came lights were on. Idk what everyone is talking about the customer service. She's here, yes. All in all I'm happy hope the dryers work well, the machines are expensive. But work.

I loaded three washers, but two of them failed to drain, and the third load came out only partially…read moredry. I called the customer service number, 530-263-7046, for assistance. A woman arrived, and I must say, the customer service was disappointing. She informed me that she would only address the two loads and implied that I hadn't paid for the third. I want to clarify that I'm not trying to hold anyone up over a few dollars, especially with my two-year-old in tow. I'm not looking to extend my visit unnecessarily. On top of that, I wasted a lot of time waiting for these malfunctioning washers. No common courtesy

I switched to this laundromat last month. The other place was getting way too expensive and the…read moremachines always seemed to be broken. Happy with this store. The staff working here are friendly and helpful. The place is kept clean. Love the plants. Nice touch.

I dropped off a comforter to be washed today. Debi was friendly and had it done on time and for…read moreless than the original price quoted. I really appreciated having same-day service versus a dry cleaner taking two or three weeks.

This place is excellent and I would highly recommend it. The owner Lynn is a very kind and caring…read more person. I've been going here for 5 yrs . It's always clean and they are very accommodating. The washers are always at there best. Chris and Frank

Quality and service is unmatched here. Definitely recommend. I had 3 huge dresses prom style that…read morethey cleaned and made look sparkling. Also had my husband's suit cleaned and came out brand new.

I had a sudden need for an press on a sport coat & slacks…read more When I explained my situation - they made sure they turned around my order quickly. I've been remiss in not giving them a shoutout before now. They've always taken great care of us!!!!

This is only my second time using a laundromat and I have to say this place almost makes me want to…read moreforego a home laundry center. Clean, safe, quiet, service window with a HUMAN, soap dispensers- $1, huge machines from $6 and they are fast- 30 minutes or less! My home machine takes 1.5 hours! Great friendly place.

Maybe the mistake was coming on a weekend, but maybe not because I have had similar experiences…read moreduring the week. For a place that's supposed to clean clothes, this place always seems to be dirty. Trash, clothes, Grass, Dirt, and today what appears to be poop inside of one of the washers. Quite a few units are out of order, and some sound like they are on the brink of breaking down. Great Location. Disappointing experience.

They do good work but beware that there pricing is very expensive. Had one hoodie dry cleaned at a…read morecost of $14.50 and the other hoodie laundered and it was $14.50 for a total of $29.00 ? When I called and told them that I thought it was a error a nice gentleman said in so many words that they do good work, I called three Dry cleaners in Auburn and the most it would have cost was not more than $10.00. Auburn is the ticket for me with my dry cleaning from now on.

Had a quilt cleaned for the first time at Mercury Cleaners. Took a while but came back in great…read moreshape, clean, no smell like the first time I had a laundry mat wash it at a different business. That time we had to air it out for almost a week before it stopped smelling. Will deffinetly use them again.

The guy behind the counter was so weird. I brought in two dresses, but left without leaving them…read more I bemoaned that I missed the Toys (the owners of Valet Cleaners in the 60's and 70's) and he told me, "I've been in this business for fifty years and you don't know shit." He's right, I'm no dry cleaning expert, and he seems to know little about customer service. I'm going elsewhere for dry cleaning, needless to say.

I tried some other cleaners in Grass Valley. New to the neighborhood. I am from So.Cal…read more originally, just moved here and was used to service in the same day or at least the next day. The Owner accommodated me and he did a fantastic job on my clothes! I have good clothes and am very particular! Also he is very very nice to deal with. He used to own 5 dry cleaners in So. Cal.. I highly highly suggest going to Valet Cleaners in Grass Valley! Everything comes out perfect, same color, nothing shrinks, any beading or sequin if you have that type of garment stays in its place. He is very considerate and careful with my clothes! You will not be disappointed at all. Also excellent pricing!

I go here often to do my comforters and blankets…read more Today is march 11th. I came in here this morning and noticed they RAISED their prices! The standard load washer was 2.50 and now it is 3.00! They were already pricey but i am not going to spend 3 bucks for a clothes washer that is meant for towels and clothes. I am not sure if they raised the prices on the big load machines. The dryers are still a quarter for 7 minutes ( you will need at least 3 quarters for a light load). Very disapppinted. Just want people to know they raised their prices!

ATM machine was out of order. Over half the washing machines were out of order. It sucks enough to…read morehave to go to a laundromat to do laundry, maybe you could have some integrity in your business and fix the machines every now and then.

Well maintained washers-dryers and they keep the place clean. If you time it right you can get in…read moreand out in no time.

Very friendly and cozy Always warm welcoming vibe…read moreI'm able to bring my little pup along as well