When I read all of the reviews I thought that this is definitely the guy…read more I don't know what went wrong but on 05/12/23 I left two messages, one on each of his listed phone numbers with no response. I figured, okay it's a Friday so things must be hectic. Over the weekend I saw that he had an online contact form so I filled that out and anxiously waited until noon on Monday with again no response. If he was too booked to do the job, I understand but what I don't understand is not having the courtesy to call to let me know that I should be looking for someone else. I was fortunate to find another company that was prompt, professional, and fairly priced so my issue has now been corrected.

I had Bob come out because my pilot light would not stay lit on my water heater. He was quick and…read moreon time he lit the pilot light checked for carbon and left. This was a $130 bill for less than a half an hour. My pilot light continued to not stay on so I called Bob and asked him if he'd check the thermacouple. He said no need since it lit. I went to the hardware store and bought a new one for $12 installed it less than half an hour in my water heater works fine now. I'm concerned about his thoroughness and his suggestion that I just replaced the water heater.

Excellent service by Adam at a very fair price! We now have non-leaking faucets. Will recommend…read moreto others.

The customer service is outstanding! I needed a new furnace and requested a quote. Ken, customer…read morerep, was quick to provide an estimate that was better than any other local business. Stephen the installation guy was informative and provided quality workmanship. He went the extra mile to ensure I understood "how to use my new thermostat." I highly recommend Air Controls for anyone seeking fast, professional - quality service and products.

Great service. Quick response time. Friendly and knowledgeable service techs. Very clean install…read moreand work area cleaned up when done. Great discount for Vets.

Quick response and a reasonable price. The non draining faucet that prompted my call works fine now.read more

First of all he answered the phone, gave me an expected time when he could come by and take a look…read more The next day he came by, looked at it and let me know the estimated price. I will update after the work is finished...

If you are looking for a quality plumbing contractor, you've found it! This company is AWESOME. We…read morewere desperate to find a plumbing contractor who would replace our leaking basement shower stall with a bathtub - for under five figures. This company came through for us. I cannot say enough about their value, knowledge, efficiency, and professional, conscientious work ethic. They went way above and beyond on this project. We are SO grateful to them for our beautiful new bathroom. THANK YOU Jeremy and Greg!

I used this company 25 years ago and the owner was so good and did a great job. Just had reason to…read morecall them again, and once again, great service and got a new water heater the day we called. They were so good, and polite and we appreciated them so much. I recommend Hertz highly.

We have a new home in the Heights that the plumbing was done by Hertz. I woke up Friday morning to…read morewater in our basement bathroom & immediately called our contractor. He gave me Jason's number & I left a message. I figured with how busy everyone is these days that they would schedule me in. Jason called me back within an hour & told me he would be out to fix the problem. Talk about service, he had Everything done by noon the same day! Thanks for standing behind your work & getting us taken care of so quickly. I will use this company for all my plumbing needs & recommend the to all my friends. John

3 times!! replaced 2nd bath toilet; redid bathtub plumbing; replaced bathroom faucet. all done…read morenicely, very clean. high quality. fair prices. very nice company to work with.

I understand that plumbers are busy but showing up an hour later then expected for an estimate, no…read morecall or anything?? That I can live with ok it is what is. Making a plan and telling a potential customer that you will call them with the price, making a plan to fix the problem,and saying you can get to work on it within the next few days then never calling, no thanks. If you can't or won't do the job just tell me. I wish I was making this up

I could not be more pleased with Star Service. They not only answer the phone, but listen to me as…read moreI explained the problem. Skyler came out and fixed the issue I had as promised. He did the job quickly. I will be using Star Service again soon for another job.

We have used Star Service many times for our business needs, which include a variety of systems…read more They have always been extremely fast in their response to our needs, come up with great solutions, and are consistently a lower cost than their competitors. I highly recommend them!