They've gotten pretty ridiculous with their return policies. Nobody keeps a receipt unless you're Joe Biden's age.

Lack of Knowledge & Customer Service. Shop at Clovis 5.11 Have come here recently and experienced a lack of inventory knowledge and dishonest employees. First was the lack of knowing the color ways and products available which prompted me to shop online. Came to return some online merchandise with receipts and was told I could only get store credit. I knew this to be untrue but did not bother arguing about it. Of course I called the Clovis store who said I could return there for a refund.... LONG STORY SHORT... stop shopping at Fresno 5.11 and go to Clovis 5.11 read more

Vanessa helped us a lot loved how helpful she was and made sure we got what we need thank you we need more employees like you

Horrible experience once again.. I've ordered work uniforms from here several years ago and they took months to come in.. And of course they did not have an explanation as to why it was taking so long to come in. Here I am giving this place a second chance.. This time I thought I'd walk in and purchase two new work shirts. While i was paying they offered to embroider my name on the two shirts. We are now on week 7!!! I've called and they said it might be another week or two!! 8-9 weeks to embroider my name on two shirts? And once again, no explanation as to why it's taking so long. That's ridiculous. I have warned my coworkers and I will never support this place again. read more

This place has LE & rugged clothing and overlanding supplies. I originally thought it was going to have gun supplies (holsters-Tac Lights-etc) but it doesn't. Overall I enjoyed the atmosphere and they had high quality products. I definitely will visit the store again. read more

What a great place! Went to a 20% event over the weekend and they had a free food truck which had some awesome shrimp & filet mignon tacos, sodas, snacks & waters - which was great! They had great deals on combat boots, accessories and we got to check out their range and found out they have a 2 for Tuesday deal. The people working there were very friendly too. We will be back! read more

Went in after the range. Their on it. Great customer service and very helpful. Bought some great quality gear and some accessories for hiking and stuff. Definitely will be my place to go from now on. Fellas, this place will hook you like target does for women. Ha! read more

Came across my teams favorite gear one stop shop. When we walked in after the fresno gun show, once again like kids in a candy store. The service guys are great, Andre helped all 4 of us at the same time without missing a beat. Had a great attitude, even tho we had him going left and right. The gear great as always, between us all I think we spent close to 500 dollars in gear. Might have been a lil lower, but none the less this is a great location for gear if you are in EP work, or independent contacting. It happens to be right next to a shooting range, and a CHP station. Awesome location, love this store and staff. Will be making the trip from LA to Fresno again just for this store. read more

5.11 Tactical - Best store ever!!! - Uniforms Near Me - Fresno, California

Too bad they don't have a 5.11 store near me. Well, maybe it's better for my wallet! LOL! Stopped by here while on a trip to browse and get something for the wife. Wound up buying something for me instead. The store is extremely well laid out and stocked with everything. The staff is very nice and knowledgeable. Although I was mostly browsing, they could see we were 'shopping with intent'. Would love to come back here again or the one in Sacramento. They're both equally far from me. read more

I love the 511 on the west side and was happy to see one coming to my neighborhood. I was a little disappointed when I went there. Not really a uniform shop. They just sold apparel. They have nice stuff as always. They just can't do much for your uniform needs. They don't sell name tags or patches duty belts stuff like that. It would be nice to have a place for uniform needs on this end of town but I guess I'm still going to have to drive a ways to metro. Bummer. read more

The worst customer service. 4 weeks to alter uniform pants. Get the model info and order online. No need to wait a month for a pair a pants. RIDICULOUS read more

Today we went to try on uniform shirts for work. I wanted to get the correct size before I would purchase them on online. She told me that they are going to have a sale starting Tomorrow at the store. I was really thinking about having my wife come back and get them but was told that they can't hold them so I would risk not having the size. So I decided just to purchase since they would have to drive almost an hour back the very next day. What got me to put a 1 star review was that they could've told me that I could get the 20% discount online too starting tomorrow and free shipping. I didn't know I could get that discount online until I got the receipt in my email. I wish that they would've mentioned it to me. read more

We had the best service today from Ramiro and Lina! They were incredibly patient and went the extra mile. I had a lot of uniforms to get and they made it work and took their time explaining what would be best for me. I felt very comfortable there shopping and I will be back and specifically ask for them because of how great they were! read more

Everytime my husband and I come into the Fresno location there are always a ton of sales associates who are doing absolutely nothing. There are always a group of 3-4 male associates who are talking with the one female associate. Mind you, they are not talking about work, they are too busy talking about social media and things that are going on outside of work. This is my third visit with my husband and I find the lack of professionalism in this store unacceptable as they are serving first responders who rely on this store for tactical gear and spend good money for subpar service. read more

Came to get a gift and they closed their doors 20 minutes before their actual close time. I guess they don't want business? Won't be coming back. read more

I live in PHX and ordered a pair of boots online. The boots ran small and with my first shift four days out, I was in a panic. I called 511, explained the situation; they had the right size shipped out with priority mail, paid for the return and did it all the same day. I waited to write this to see if they would do what they said and they did! Got the right boots with two days to spare! Amazing customer service and they got it RIGHT! I will always order made in the US and support this company! read more

I have been shopping here more than usual these days to purchase items for myself and gifts for others during the holiday season. The shopping experience here at this 5.11 location is very pleasant and the customer service here is top notch. I really enjoy coming here especially when Cynthia is working because she does a wonderful job helping me find what I am looking for and providing alternative recommendations. She is also really great at helping folks find perfect footwear. The one thing that prevents me from shopping here more frequently is the amount of discretionary income I have left over at the end of the month. While the prices here run a little high, coordinating your purchases with holiday sales like Black Friday, can decrease the burden on your wallet. Additionally, the quality of named-brand 5.11 gear is pretty good too. read more

Ordered my work shirts after losing 60 pounds after an illness at the end of August. I was supposed to have them on November 1st. They've been back ordered, they're being embroidered, always something new. Always say they'll call me back tomorrow with an update and it never happens. I still don't have them and now I have to wear my work shirts that fit before I lost 60 pounds and are 5 years old to my friends funeral on Monday. Not happy at all. The employees are always really nice, but it doesn't make up for this. read more

I went in the day before Thanksgiving to buy some boots and the guy who helped me was so friendly! Too bad I can't remember his name, but he was so helpful and informative! I almost bought boots at Metro Uniforms, but decided to check this place out. I'm so glad I did!!!! Metro Uniforms does not have a good boot selection in my opinion. And you can't go wrong with 511 boots! They're comfy and look nice! read more

Great customer service. I dropped in to buy a pair of tactical boots for work. The male salesperson was amazing. He was knowledgeable and had me in and out of the store. read more

Good customer service as well as a nice store. However, they lack merchandise in stock. Call before you drive out there. They will ship to your home, but will charge you for shipping. Shipping could also be faster. It would be nice if they did not charge for shipping as it was there fault they did not have items in stock. Prices are better then online store. read more

Got my husband a range bag and other gun related items here and he loved everything. Customer service was top notch. Will gladly shop here again. read more

The Staff here are great. Always quick to help you and spend time to show you all the new items and find what your looking for.

Nice shop with a lot of gear. I thought the prices coming direct from the dealer stuff would be a litter cheaper, but you are paying just about sticker price. The guy who was working knew his stuff and had a lot of good info about the boots, which is why I was there. read more

Nice store with just about everything LEO/EMS could need related to uniforms. Hit and miss on service/sale help.

Great shop with tons of 5.11 products at great prices. The staff is really friendly as well

Pricey but good quality tactical gear. I purchase most of my 511 gear online to get better deals, but always get my work boots in the store. Have to try them on before purchasing. No complaints read more

Would give this place a zero for the awful customer service I experienced just now! I traveled an hour and a half to get here since we live out of town to exchange a pair of class A pants my hubby got for work a few days before Christmas but didn't like the fit. Of coarse with the holidays we apparently went past the 30 day policy. I honestly hadn't realized the time frame policy until the clerk pointed it out to me and stated she had to clear through her supervisor. I honestly didn't think it would be a big deal given the fact that most of the people they serve are law enforcement and military personnel. I was completely shocked when the clerk came back to tell me that her supervisor told her that I could not do either an exchange or return. I told the clerk that this was really awful being that he really disliked the pants and would not be wearing them. Not to mention they were $54! I was so bothered by this that I called customer service and they were able to arrange for me to exchange but have to go through shipping process. So he'll probably be getting the pants of his choosing in about a month once it's all said and done. At this point, I'm glad that at least the customer service rep was able to help despite the hassle. Definitely disappointed though. read more