My mom's air conditioner stopped working completely on a Thursday after 5 PM I called the office and they said they would call me the next morning... I was so impressed that they were there by 3 PM the next day and they fixed her fan motor that had stopped working causing the system to freeze up. Dane was the technician who made the service call and he was so polite and efficient. I would not hesitate to recommend them! read more

Annual maintenance visit. Dane P (tech) was exactly on time. He knew the systems, completed the work, showed me what he had found, and was friendly and polite. I am using Avalon for maintenance after they helped me with a system that had failed in the middle of summer heat. Very happy with their service and prices. read more

So, the a.c. at my home wouldn't cool anymore. I had a serviceman come out, he checked fluid pressures and did a check on the general operation of the unit. He found that the capacitor was bad for the unit. He replaced it and it works great. My only problem with the whole experience was the price. They charged 79 dollars to just come out and diagnose the problem and charged over 200 dollars to replace the capacitor, which took 2 minutes to replace. My total bill was over 300 dollars. After the fact I found the capacitor was sold at the local hardware store For 30 dollars. Much cheaper id tou can do it yourself. If the fan isn't turning or it's not blowing cool air, it's probably the capacitor. Fyi read more

My mom purchased a house in Foley in November. During the inspection an issue was found with the HVAC system that had been installed in 2022 by the company that Avalon bought out. Avalon stepped up and said, "we bought the company so we bought their problems," and offered to fix the problem by installing a new air handler inside the house at no charge to my mom. She decided to go ahead and install a new condenser outside so that the HVAC system would be brand new with new warranties. She has not moved yet, but we were able to give Avalon's techs access, and they got the system installed in about 6-7 hours. The communication and installation were both top notch, and I would gladly recommend Avalon to anyone needing HVAC work. This is the kind of company you want to deal with. read more

In May of 2021 we purchased a completely new air conditioning system it was an American Standard manufactured by Trane shortly after the one year parts and labor warranty had ended the evaporator coil went out, Avalon air did nothing to help me. I was able to contact Trane consumer relations and pleaded for assistance and they finally took responsibility for the faulty evaporator coil. Then literally just days before the 1 year warranty was up on that 2nd evaporator coil it went out again. It seems to happen everytime we use the heater, this was just last month December 2023. at this point no one would help us with the faulty evaporator coil and we paid Avalon Heat and air $1,839 (even though it was under warranty they changed for loss of refrigerant etc) So hoping this would finally be the last issue. Then this past Friday less than one month later the compressor has now gone out on this air conditioner. At this point 2 evaporator coils and now the compressor, the two main components of the air conditioner. I have pleaded with help from both the seller and the manufacturer with no success so far. I'm asking for this system to be completely replaced or a full refund of the original amount I paid for the system And the repair costs As of this morning I have not heard back from either the company or the manufacturer. We are retired and live on a fixed income, this faulty AC system has become a significant financial burden on us (we have not even finished paying for the repair from last month) we are truly afraid to put any additional money into repairs because we can not afford for this faulty system to continue failing and costing nearly $2000.00 every time. This third repair would be the equivalent of almost $6,000 spent repairing the system that was just under $8,000 to begin with. I truly hope there is something that can be done to help us, we are at the end of our patience (and savings) at this point. 2/2024 We have since found out that additionally Avalon heat and air did not obtain the proper permits to install this system and actually installed it improperly the outside unit was placed up against the wall of my brick home when it was supposed to be a minimum of 16 in away this is what caused the system to overheat and repeatedly burn out evaporator coils and finally the compressor. They also failed to have the system inspected upon completion obviously because they knew that they had installed the system incorrectly. At this point we have had to completely replace the entire system. I just want to prevent anyone else from going through this terrible experience. **** 7/3/2024 Sad that they continue to try to use the excuse that the company changed ownership after my original install. Yet let me point out that they, the current owners, made costly so called repairs to a faulty and improperly installed AC. Dont you think they should have seen that the AC was not installed correctly? When I hired a new company to address the issue they would not even consider warranting any repair that they did on this AC due to the poor and unsafe install that had been done by the so called previous company owners; And lets also remember they did nothing to advertise they were a so called "new company" they used the original owners name phone number and previous reputation etc. I paid over $8000 for a complete install done by AVALON HEAT AND AIR that had to be completely torn out and redone buy a new company one year later at a cost of $10,000.00!! I pleaded with help from this company to offset the damage and unbelievable financial hardship they caused us. We are a retired couple on a fixed income, what they did to us was criminal and I will continue to post and tell this terrible experience to anyone and everyone that will take the time to listen. AVALON HEAT and AIR owes me $8000.00!!! The only reason we did not take this to court is because I had to leave FL to care for my 83 yr old mother in TX but I still own my home in FL and I will be back and I will keep telling anyone and everyone about this incident! read more

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I'd rate them a 6 if I could! Avalon Air helped keep our two very old a/c units alive until they finally died. Greg's bid for the two new units was the best bid we received. We got a very quality unit for a fair price. The units were ordered and installed quickly and professionally in one day. Ronnie and Daniel arrived right on time, and left the work area perfectly clean. They also replaced the old interior return air vents with attractive new ones. Every technician from Avalon was knowledgeable, punctual and courteous. I will definitely call Avalon Air with any needs in the future. read more

Timely. Not super cheap but did not feel like I was price gouged. I may use them to upgrade my HVAC in near future.

AC malfunctioned on Sunday Memorial day weekend. I called Avalon and their technican arrived within two hours and repaired the unit. I addition we discovered we had a failing evaporator motor which was still working but needed replacement. It was covered under warranty except for labor and will be replaced next week. Very honest, fast turn around and reasonable cost. I will use them in the future for all my HVAC needs. read more

We were having an issue with our a/c and called another company first. Without even coming to look at our system, that company canceled our appointment (after we waited a week from the date of scheduling) the morning of our appointment. They told us that it sounded like we had an issue with our home, not the system. We called Avalon and within 2 hours, Kyle was here. He thoroughly checked our system and gave us a detailed diagnosis. We were very satisfied with our entire experience with Avalon Air from the initial call to the actual service. We would highly recommend Avalon Air and more specifically Technician Kyle. read more

My AC quit cooling and was 80 degrees in my house at 5:15pm. I called just hoping someone would pick up. Not only did they pick up but came out with in an hour! Another hour later had me up and running! They were respectful and friendly and very informative and priced very reasonable... I will use them again and again! read more

I woke up to a hot house and a dead thermostat. When I left a message for Avalon AC they got back to me in ~2 minutes. They told me they were busy and might not be able to get to me for about 6-7 hours. The repair person then walked me through a quick diagnostic... AND THEN TOLD ME HOW TO FIX IT! It took me 18 minutes, saved me $$$, and was a kind thing to do. I'll be using Avalon AC for all of my HVAC needs going forward. read more

Top notch. They sent Dane on short notice with our home heat having gone down. We suspected a bad motor entirely which would have been about $250 in parts alone, but Dane quickly troubleshot it to just a bad electrical component. After labor and parts, it came out to $135, far less than I anticipated. The technician was courteous, respectful, and professional. I will be using Avalon in the future for sure. A few weeks later the motor completely died and they credited me for work already done and recommend several options and Dane made a recommendation to actually take a less expensive model, and we have been happy ever since. read more

Air conditioner wasn't cooling the house, so called them and literally 24 hours later a gentleman by the name of Kyle showed up, absolute rock star! Courteous and polite had the issue fixed quickly and explained everything along the way. Keep up the great work Kyle, you are the man! Would highly recommend them. read more

10 Stars on a 5 star scale! Great diagnostic, options presented, plan, service, and price. Professional and efficient crew. read more

Don't post reviews very often. But had to for these guys! A/C went out and they were here within 2 hours or so, as they said. Everything got fixed and we enjoyed a cooled down house rest of the night. They then showed up the next day to stop by and check things out. Extremely nice, helpful & very HIGHLY recommended!!! read more

I received portable unit.It works well but the exhaust connector rings were not included in the package.Now I have to wait 90 days(during heat wave)to receive them as they are out of stock.I would never buy from this company again. read more

Last year my ac went out at the worst time. I contacted several companies to get estimates. I chose avalon air because he was very professional and customer friendly. I was a out of town truck driver and had to do all my communication with him over the phone. He answered all my questions about the different types of units he had available and told me if I had any other questions feel free to call him. I have been extremely pleased with the service I received from installation till now they are excellent people and if you are like me and look to support local businesses and you ever need any kind of air conditioning services you will call avalon air in milton, fl read more

Todd and his team were great to work with. Todd was very knowledgeable and accommodating with all of my questions and went out of his way to get our air working again in the July heat! The work was completed in the time frame promised, and they cleaned up their workspace afterward, even sweeping my floor where they had walked back and forth to the thermostat. Excellent and professional service- I highly recommend them. read more